Lobby

Reviews of Comfort Inn Acworth - Kennesaw Northwest

2.5 out of 5
Comfort Inn Acworth - Kennesaw Northwest
184 North Point Way, Acworth, GA

Reviews

7.8

Good

Rating 10 - Excellent. 146 out of 403 reviews" "
Rating 8 - Good. 124 out of 403 reviews" "
Rating 6 - Okay. 69 out of 403 reviews" "
Rating 4 - Poor. 43 out of 403 reviews" "
Rating 2 - Terrible. 21 out of 403 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Jan 2024

6/10 Okay

Heather

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities
There are no curtains to block out the flood lughts from the parking lot so i suggest an eyemask. Pictures on site are deceiving, cases of toilet paper stacked in lobby etc.
Stayed 1 night in Jan 2024

6/10 Okay

Patricia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stained towels, limited pillows, non English speaking employees
Stayed 3 nights in Jan 2024

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel needs a good cleaning. The volume on my TV did not work. Breakfast is horrible, stale biscuits. Staff hardly says a word to you. Far cry from the warm welcome I am used to at other Comfort Inn facilities. I will continue to stay at their hotels, but not this one.
Stayed 1 night in Jan 2024

8/10 Good

Harold

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2024

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took our 84 YO father in a wheelchair there. It was a very nice property. Clean & comfortable bed. NICKY showed us room options & was very accommodating. Quietest night ever in a hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overbite stay
Stayed 1 night in Dec 2023

10/10 Excellent

Charlotte, Marietta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Brooke

Stayed 1 night in Dec 2023

8/10 Good

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Mohammed

Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Rebekah

Liked: Cleanliness
Stayed 4 nights in Nov 2023

2/10 Terrible

April

Stayed 1 night in Nov 2023

4/10 Poor

Lloyd

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are smelly, back entry door didn’t lock, lobby restroom was filthy toilet had not bee cleaned the whole five days I was there. Room wasn’t vacuumed, had a toilet leak reported not repaired, wall outlet need replaced (cracked) sit on bed light plug falls out. Lobby furniture stained. Smoking was going on in rooms and pet should be limited to designated rooms for those that have allergies of animals.
Stayed 2 nights in Nov 2023

8/10 Good

Steve

Stayed 1 night in Nov 2023

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely maintained. The room was comfortable and much nicer than I expected.
Stayed 1 night in Nov 2023

10/10 Excellent

Donald

Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveler

Traveled with family
Outdated. Toiletries were minimal, no extra night stand, ac button was broken, iron was broken. The door had an inch gap on the bottom to where we could hear the hallway noise and the light was coming through. The lobby smells of smoke, the staircase stunk.
Stayed 2 nights in Nov 2023

6/10 Okay

Aaron

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Average
Check in went well. The hotel has some random updates but nothing major. The room claims to be smoke free but smelled of stale cigarette smoke. The bathroom had several small holes in the walls and the sheets had random long black hairs. We overheard another couple in the hall talking about the same issues. We figured we could complain but would probably find the same problems in another room. The hotel needs a deep cleaning and overall maintenance. The breakfast was probably the highlight of the hotel. We stayed 2 nights. It worked for a short stay.
Stayed 2 nights in Nov 2023

6/10 Okay

Richard

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2023

6/10 Okay

Terissa

Liked: Staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Wolfram

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast
Stayed 1 night in Oct 2023

2/10 Terrible

Eduardo

Stayed 1 night in Oct 2023

4/10 Poor

BILLY, SAINT AUGUSTINE

Disliked: Staff & service, property conditions & facilities
The property was a problem. Tv didn’t work & the one person staff did not know how to fix it. Had to be moved to another room. Also elevator quick working just as we were getting ready to check out. Had to take all our luggage down the stairs.
Stayed 1 night in Sep 2023

8/10 Good

Deborah

Traveled with family
Liked: Room comfort
Stayed 2 nights in Sep 2023
Response from comfort on Sep 29, 2023
Thank you for rating us 8 out of 10! We appreciate your feedback and are glad to hear that you had a positive experience. We’re always striving to improve, so if there’s anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back in the future!

4/10 Poor

Brenna

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from comfort on Sep 29, 2023
We’re sorry to hear that you rated us 4 out of 10. We appreciate your feedback and apologize for any inconvenience caused during your stay. We take your concerns seriously and will address them with our team. We strive to provide a clean and comfortable environment for our guests, and we regret that we fell short of your expectations. We hope you’ll give us another chance to make it right in the future. Thank you for bringing this to our attention.

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from comfort on Sep 29, 2023
Thank you for rating us 8 out of 10! We appreciate your feedback and are glad to hear that you had a positive experience. We’re always striving to improve, so if there’s anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back in the future!

2/10 Terrible

Elana

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived and there was a hole in the bathroom wall where the door opened so clearly they need a door stop. Overall the room wasn’t clean and we checked out a day early.
Stayed 3 nights in Sep 2023
Response from comfort on Sep 29, 2023
We’re sorry to hear about your experience. We appreciate your feedback and apologize for the inconvenience caused during your stay. We take your concerns seriously and will address them with our team. We strive to provide a clean and comfortable environment for our guests, and we regret that we fell short of your expectations. We hope you’ll give us another chance to make it right in the future. Thank you for bringing this to our attention.

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service, very clean and comfortable.
Stayed 1 night in Sep 2023
Response from comfort on Sep 29, 2023
“Thank you for your kind words! We’re glad to hear that you found our service friendly and our establishment clean and comfortable. We strive to provide the best experience for our customers, and it’s always rewarding to receive positive feedback. We hope to see you again soon!”I hope this helps! Let me know if there’s anything else I can assist you with.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from comfort inn acworth on Sep 29, 2023
thank you for your feedback

10/10 Excellent

Sa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent and Safe Feeling...
Very decent place to rest for the price. It was clean, quiet, and peaceful. Staff was nice. Room was a little outdated but it wasn't bad.
Stayed 2 nights in Sep 2023
Response from comfort on Sep 11, 2023
Thank you for sharing your experience with us. We are glad to hear that you found our hotel to be a decent place to rest for the price and that you appreciated the cleanliness, quietness, and peacefulness of our property. We are also happy to hear that our staff was nice and accommodating during your stay.We appreciate your feedback regarding the room being a little outdated. We are always looking for ways to improve our guests’ experience, and we will take your comments into consideration as we continue to make updates and improvements to our property.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

6/10 Okay

Deborah

Stayed 1 night in Aug 2023
Response from comfort inn on Sep 11, 2023
thank you for your response

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great visit. I needed a late check out and they were so accommodating! Very pleasant staff.
Stayed 1 night in Aug 2023
Response from comfort inn on Sep 11, 2023
Thank you for sharing your experience with us. We are thrilled to hear that you had a great visit and that our staff was able to accommodate your request for a late check-out. We pride ourselves on providing excellent customer service, and we are glad that our efforts did not go unnoticed.We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Rebekah

Traveled with family
Disliked: Cleanliness, room comfort
Would not book this hotel again
The parking in the front of the hotel was limited and most nights we had to park in the rear and walk to the sides or the front to enter the building. Every time we walked out of our room it smelled like a wet fish market and there was black mold on the ceiling in the bathroom. The bathroom did not have a vent fan to vent out the steam from showering. I would not recommend this comfort inn.
Stayed 2 nights in Aug 2023
Response from comfort inn on Sep 11, 2023
Thank you for sharing your experience with us. We are sorry to hear that your stay did not meet your expectations. We take all feedback seriously and will use your comments to improve our guests’ experience.We apologize for the limited parking in the front of the hotel and any inconvenience caused by having to park in the rear. We will investigate the matter and take appropriate action to ensure that this does not happen again.We are also sorry to hear about the unpleasant smell of wet fish in the hallway and any inconvenience caused by the lack of a vent fan in the bathroom. We will investigate these issues and take appropriate action to ensure that our guests have a comfortable stay.We apologize for any inconvenience caused by the black mold on the ceiling in the bathroom. We take all reports of mold seriously and will investigate the matter immediately. If mold is found, we will take appropriate action to remove it and prevent it from returning.We hope that you will give us another chance to provide you with a better experience in the future.

6/10 Okay

Sarah

Traveled with family
Disliked: Property conditions & facilities
Slightly disappointed
The hotel and room was run down. Our hotel room security lock was missing from the door. The exhaust fan in the bathroom was dusty. The tolet paper holder was loose. The shower faucet was broken. There were no hooks to place a towel on.
Stayed 1 night in Aug 2023
Response from comfort inn on Sep 11, 2023
Thank you for sharing your experience with us. We are sorry to hear that your stay did not meet your expectations. We take all feedback seriously and will use your comments to improve our guests’ experience.We apologize for the run-down condition of the hotel and room. We will investigate the matter and take appropriate action to ensure that our guests have a comfortable stay.We are sorry to hear about the missing security lock on the door, dusty exhaust fan in the bathroom, loose toilet paper holder, broken shower faucet, and lack of hooks to place a towel on. We will investigate these issues and take appropriate action to ensure that our guests have a comfortable stay.We hope that you will give us another chance to provide you with a better experience in the future

4/10 Poor

Brian

Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from comfort inn on Sep 11, 2023
Thank you for sharing your experience with us. We are sorry to hear that your stay did not meet your expectations. We take all feedback seriously and improve our guests’ experience.We hope that you will give us another chance to provide you with a better experience in the future.

4/10 Poor

Crystal

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Parking sucked and pool was dirty.
Stayed 4 nights in Aug 2023
Response from comfort inn on Sep 11, 2023
Thank you for sharing your experience with us. We are sorry to hear that your stay did not meet your expectations. We take all feedback seriously and will use your comments to improve our guests’ experience.We apologize for the inconvenience caused by the limited parking and any inconvenience caused by having to park in the rear. We will investigate the matter and take appropriate action to ensure that this does not happen again.We are also sorry to hear about the dirty pool and any inconvenience caused by it. We will investigate this issue and take appropriate action to ensure that our guests have a comfortable stay.We hope that you will give us another chance to provide you with a better experience in the future.

2/10 Terrible

Robert

Disliked: Cleanliness, amenities
It’s horrible terrible, the rooms smell like smoke and it’s dirty.
Stayed 1 night in Jul 2023
Response from comfort inn on Sep 11, 2023
Thank you for sharing your experience with us. We are sorry to hear that your stay did not meet your expectations. We take all feedback seriously and will use your comments to improve our guests’ experience.We apologize for the unpleasant smell of smoke in the room and any inconvenience caused by the lack of cleanliness. We will investigate the matter and take appropriate action to ensure that this does not happen again.We hope that you will give us another chance to provide you with a better experience in the future.

8/10 Good

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant and facility was clean
Stayed 1 night in Jul 2023
Response from comfort inn on Sep 11, 2023
Thank you for sharing your experience with us. We are thrilled to hear that you found our staff to be pleasant and accommodating during your stay. We are also happy to hear that you appreciated the cleanliness of our facility.We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Tiffany

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The location was convenient to restaurants, but the room had a terrible order and we had to cut the trip short. I went to the front desk with the concern and they offered up Febreez. I also offered to clean the room myself, but they did not have bleach. Not a good experience.
Stayed 3 nights in Jul 2023
Response from comfort inn on Sep 11, 2023
Thank you for sharing your experience with us. We are sorry to hear that your stay did not meet your expectations. We take all feedback seriously and will use your comments to improve our guests’ experience.We apologize for the unpleasant odor in the room and any inconvenience caused by it. We will investigate the matter and take appropriate action to ensure that our guests have a comfortable stay.We are sorry to hear that we were unable to provide you with bleach when you offered to clean the room yourself. We will investigate this issue and take appropriate action to ensure that our guests have access to all necessary cleaning supplies.We hope that you will give us another chance to provide you with a better experience in the future.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from comfort inn on Sep 11, 2023
Thank you for sharing your experience with us. We appreciate your rating and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Dannette

Traveled with family and small children, Traveled with family
Breakfast only offered Pork meats, no non pork options were available for breakfast.
Stayed 2 nights in Jul 2023
Response from comfort inn on Sep 11, 2023
Thank you for sharing your experience with us. We apologize for any inconvenience caused by the lack of non-pork breakfast options. We understand that dietary restrictions are important to our guests, and we will take your comments into consideration as we continue to improve our breakfast offerings.We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Allie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did not have much of a breakfast selection. Had to go out to eat breakfast every morning.
Stayed 2 nights in Jul 2023

4/10 Poor

Allie

Stayed 2 nights in Jun 2023

4/10 Poor

Tiffany

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good experience
Bad breakfast, old, rundown, strong smell of weed(had to put towels under the door). Beds were uncomfortable.
Stayed 4 nights in Jun 2023

2/10 Terrible

Allie

We did not stay and I have been waiting days for the manager to call me. Have spoken to two different people about it but still no call
Stayed 1 night in Jun 2023

6/10 Okay

Merle

Stayed 4 nights in Jun 2023