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Reviews of Holiday Inn Express & Suites Casa Grande, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Casa Grande, an IHG Hotel
805 N Cacheris Ct, Casa Grande, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 206 out of 376 reviews" "
Rating 8 - Good. 102 out of 376 reviews" "
Rating 6 - Okay. 35 out of 376 reviews" "
Rating 4 - Poor. 17 out of 376 reviews" "
Rating 2 - Terrible. 16 out of 376 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 3 nights in Mar 2024
Response from GM on Apr 3, 2024
Thank you for your review! Please come back and see us again soon.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from GM on Feb 21, 2024
Thank you for your review. Please come back and see us again soon.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest place we have stayed at in a long time
Stayed 2 nights in Feb 2024
Response from GM on Feb 21, 2024
Thank you for your review. Please come back and see us again soon.

10/10 Excellent

LEATRICE, SHADY SPRING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 15, 2024
Thank you for your review

2/10 Terrible

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the thin walls between the rooms, and I did not appreciate the loud party that went on all night across the hall.
Stayed 1 night in Dec 2023
Response from GM on Dec 6, 2023
Thank you for your review. I am sorry to hear you experienced noise issues while you stayed with us. Did you report it? We could of called the room to quiet them down. We strive to have all our guests have the best experience possible, and I apologize that we fell short. We hope you give us another chance in the future.

10/10 Excellent

Xiaoqin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Nov 2023
Response from GM on Nov 29, 2023
Thank you for your review. Please come back and see us again soon!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from GM on Aug 25, 2023
Thank you for you 10 rating

10/10 Excellent

Maureen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on Aug 7, 2023
Thank you for your feedback!

6/10 Okay

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place but Pricey!!
Expensive. $296 a night per room is a little expensive.
Stayed 1 night in Jun 2023
Response from GM on Jun 22, 2023
Thank you for your review. Please come back and see us again soon.

2/10 Terrible

joseph

Business traveler
Disliked: Property conditions & facilities
Did not like anything about this property. The first thing I see when I go to park my work truck is a tweaker “working” on his car in the hotel parking lot, stayed up most of the night checking on my truck to make sure it wasn’t broken into. The doors don’t even close to the hotel rooms you have to lift them up to get them to close. The shower drains are broken. Overall does not seem like the safest of places to stay and with no security to watch vehicles in the parking lot I would not recommend being the area that it is in.
Stayed 1 night in Apr 2023
Response from GM on May 2, 2023
Thank you for your review. I am sorry to hear you feel our property is unsafe. We do have cameras around the hotel and a night worker that does patrol the lot every hour. We are on the tail end of a renovation and any door that is not shutting properly is being fixed, we are just waiting on the contractor to replace the faulty hinges. My apologies again, I hope you do give us another chance in the future.

10/10 Excellent

Rosario

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It had plenty of open space around. I did not like that it was a bit isolated
Stayed 1 night in Apr 2023
Response from GM on May 2, 2023
Thank you for your review. Please come back and see us soon.

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from GM on May 24, 2023
Thank you for your 5 rating

8/10 Good

Joe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from GM on May 2, 2023
Thank you for your rating

8/10 Good

Lillie, Park City

Liked: Cleanliness, amenities, property conditions & facilities
Overall it was a good stay. Rooms are much bigger than most. Breakfast is included. Decent location but some homelessness in the area.
Stayed 2 nights in Dec 2022
Response from GM on Dec 28, 2022
Thank you for your review. Please come back and see us again soon.

10/10 Excellent

lei

Liked: Cleanliness
Stayed 1 night in Oct 2022

10/10 Excellent

Robert

Stayed 1 night in Sep 2022

10/10 Excellent

Edwin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean
Stayed 1 night in Sep 2022
Response from GM on Sep 21, 2022
Thank you for your review. Please come back and see us again soon

4/10 Poor

Keith

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
The staff was inattentive and unfriendly; the shower did not work.
Stayed 1 night in Jul 2022
Response from GM on Aug 4, 2022
Thank you for your review. My apologies for the troubles you experienced with your stay. I will look in to this right away.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Disgustingly dirty "cleaned" bathroom at check-in.
We had two rooms. We requested months in advanced, attached rooms, but it was not reserved that way. It was after 3pm but the second room was not cleaned yet for check-in. The problem was that the handicap room that was next door that was ready for check-in turned out to be filthy in the bathroom. The handicap shower chair was not installed, was off to the side by the toilet and covered with dried to the plastic dark pubic hairs. The floor itself was covered in dark curly hair as well, so there was obviously no attempted by the maid service to clean the bathroom floor or the shower chair. The sliding bar for the shower head was so loose that it could not be put into a position to stay below belly height and would spray straight at the floor. Their excuse was that they are short handed. This will be our last stay at this particular Holiday Inn Express.
Stayed 1 night in May 2022
Response from GM on Jun 1, 2022
Thank you for your review. I apologize not only for the late response but also the experience you had during your stay. We are under new ownership and management and it's taken awhile to get all our ducks in a row. Yes, we were and still are short handed which could cause delays in specific rooms being ready, but that is no excuse for the cleanliness of your room. I have not heard any other complaints on the showerhead but I will make sure maintenance followed up on this. I will make sure all departments are made aware of your dissatisfaction, and hope you give us another chance in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay will definitely come back
It was great. Everything was clean and neat. Complimentary everything was a plus. Pet friendly staff and hotel is awesome!
Stayed 1 night in Apr 2022
Response from GM on Jun 1, 2022
Thank you for your review. I apologize for the late response. We are under new ownership and management and it's taken awhile to get all our ducks in a row. We are glad you enjoyed your stay, and hope to see you again in the future.

2/10 Terrible

Rocky

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Feb 2022
Response from GSM on Mar 21, 2022
Thank you for your rating

10/10 Excellent

EDWARD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed, nice breakfast, close to shopping and restaurants. Would stay again when in area.
Stayed 1 night in Feb 2022
Response from GSM on Mar 2, 2022
Thank you for your review. Please come back and see us again soon.

8/10 Good

Delores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm , welcoming and friendly staff. Very nice breakfast buffet.
Stayed 3 nights in Jan 2022
Response from GSM on Feb 1, 2022
Thank you for your review. Please come back and see us again soon.

10/10 Excellent

Judy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the hotel is near the interstate my room was quiet with no road noise. The breakfast menu was extensive and the food was delicious. All the staff members I interacted with were kind and helpful.
Stayed 1 night in Jan 2022
Response from GSM on Jan 18, 2022
Thank you for your review. We are glad you enjoyed your stay and we look forward to your next visit.

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor heated pool and spa were great
Stayed 4 nights in Dec 2021
Response from GSM on Jan 7, 2022
Thank you for your review. Please come back and see us again soon.

10/10 Excellent

Mary Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Satisfied
The check in went smoothly. Our key cards were ready. The room was clean. Breakfast was at least a notch above the typical chain hotel breakfast. The breakfast area was clean. The warmer trays were kept well stocked. The tables we wiped down constantly
Stayed 1 night in Dec 2021
Response from GSM on Dec 31, 2021
Thank you for your review. We are glad you enjoyed your stay and we hope to see you again soon.

8/10 Good

SCOTT

Traveled with family
Liked: Staff & service, property conditions & facilities
Nice enough property but showing it’s age just a bit. Bathroom mirror lights were missing so it was dark in there. Room 320. But the biggest issue was Z E R O water pressure in the shower! like barely a trickle. When you end up spending 20 minutes trying to wash your hair you end up using MORE water, not less. Other than that it was fine. room carpet needed a cleaning
Stayed 1 night in Dec 2021
Response from GSM on Dec 27, 2021
Thank you for your review. We will let our Maintenance department know of your concerns and have them corrected.

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

2/10 Terrible

Agustin

Stayed 1 night in Dec 2021

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new facility and check in was quick and easy. Nice stay…
Stayed 3 nights in Dec 2021
Response from GSM on Dec 18, 2021
Thank you for your review. Please come back and see us again soon.

2/10 Terrible

Brian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst
When I arrived I was told we would be on the same floor as on going construction. The front desk person told me that they "should be done around 6pm each night" so hopefully the noise will be not too loud. We had to walk through a hallway full of a cloud of dust and various tools and pieces of construction equipment. The second day we were there a car parked near ours was broken into, the window was shattered. The following day the glass was still on the ground. The room was dirty, the couch was stained, and the shower had nearly zero water pressure.
Stayed 3 nights in Nov 2021
Response from GSM on Nov 30, 2021
Thank you for your review. We are sorry to hear about your negative experience you had while staying with us. Our remodel is nearing an end and unfortunately being sold out on a regular basis it is impossible to keep our guests away from the noise. We apologise for the inconvenience. Our housekeeping and maintenance departments of your displeasure with your room. We hope you come back again after the remodel is finished so we can give you a better experience. Thank you again.

10/10 Excellent

Erin

Stayed 1 night in Sep 2021
Response from GSM on Nov 29, 2021
Thank you for your 10 rating

10/10 Excellent

Kathy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, nice bed, friendly staff
Stayed 3 nights in Nov 2021
Response from GSM on Nov 22, 2021
Thank you for your review. We hope to see you again soon

8/10 Good

Lisa

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2021
Response from GSM on Nov 22, 2021
Thank you for you 8 rating

10/10 Excellent

Thomas

Stayed 2 nights in Oct 2021

10/10 Excellent

Robin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 1 night in Sep 2021
Response from Kyle on Sep 23, 2021
Thank you for your review. We are glad you enjoyed your stay with us, and hope you stay with us again in the future.

10/10 Excellent

Robert, Hastings

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy checkin and very clean room. We were able to enjoy the pool, it was perfect after a long day. The breakfast staff were amazing, good food and lovely women helping.
Stayed 1 night in Aug 2021
Response from GSM on Aug 28, 2021
Thank you for your review. We are glad you enjoyed your stay and our amenities. Please come back again soon

4/10 Poor

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jul 2021
Response from GSM on Jul 23, 2021
Thank you for your comments and 5 rating.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place welcoming professional staff
Stayed 3 nights in Jul 2021
Response from Kyle on Jul 15, 2021
Thank you for your review. We are glad we were able to make your stay enjoyable. Hope you choose us again in the future.

10/10 Excellent

Verified traveler

Liked: Staff & service
Stayed 2 nights in Jul 2021
Response from GSM on Jul 23, 2021
Thank you for your 5 rating

10/10 Excellent

Robyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
Very clean. Loved it
Stayed 1 night in Jul 2021
Response from GSM on Jul 6, 2021
Thank you for your review. Please come back and see us again soon!

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from GSM on Jul 23, 2021
Thank you for your 3 rating

10/10 Excellent

janie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021
Response from GSM on Jul 3, 2021
Thank you for your 10 rating

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bug bites, hairs and rudeness
I never write reviews because I’ve never had such an experience like this before. Ants were crawling on our toothbrushes in the morning. My husband and I have bites from sleeping in the bed (fleas or bed bugs) most likely. Big dogs barking in the halls. We should of known since we pulled up and there was a huge dirty mattresses stacked all dirty the back. Evening front desk guy couldn’t be bothered since he was too busy watching his phone slamming things when he heard me waiting. I could literally hear his phone video from down the hall. Little hairs everywhere from the bathroom to the beds. Just really gross and would not recommend. The bites the next morning really just put the nail in the coffin for me.
Stayed 1 night in Jun 2021
Response from GSM on Jun 28, 2021
Thank you for your review. We are sorry to hear of your bad experience with our property. Summertime around here can bring all sort of insects out from the heat, and we do have a regularly scheduled pest control spraying. Our rooms and beds are inspected daily with black lights for your safety so I can assure you there are no bed bugs or fleas in our mattresses. Also thank you for bringing up our employees actions to our attention. This will be dealt with immediately. Thank you again for your review. We hope you give us another chance in the future for a better impression.

10/10 Excellent

Marti

Stayed 1 night in Jun 2021
Response from GSM on Jun 28, 2021
Thank you for your 10 rating

8/10 Good

MAREENA

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2021
Response from GSM on Jun 20, 2021
Thank you for your 8 rating

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is working on a remodel but doing a great job of keeping customer service while this is happening thank you for all of your assistance kind of wish the double bed room was a little bigger for the price maybe this is a future update… Thanks so much
Stayed 6 nights in Jun 2021
Response from GSM on Jun 20, 2021
Thank you for your review and your kind words. Please come back to see us again after the remodel is complete and tell us what you think!

6/10 Okay

JIE

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Generally an OK hotel. Not as clean as expected. The location is also
Stayed 1 night in May 2021
Response from GSM on Jun 7, 2021
Thank you for your review. Please come visit us again soon.

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place is in serious need or remodel or demolition. The room had stains on drapes and carpet. The area around the tub/shower was grungy. Staff no overly attentive. No advance notice of breakfast area closed. Getting coffee was easy. Paid more to stay here than HGI in Phoenix or another Hilton property in Goodyear.
Stayed 3 nights in May 2021
Response from GSM on May 24, 2021
Thank you for your review. We are actually currently under a remodel. Our apologies if this effected you in any way. Our grab and go breakfast has been offered during this pandemic, to make sure our gets get some type of breakfast in the morning until we are allowed to open up our buffet again. This is noted on all booking websites, our apologies again if you did not see that. We hope you give us another chance in the future when our remodel is complete.