Lobby
Check availability

Reviews of MainStay Suites Extended Stay Hotel Casa Grande

2.5 out of 5
MainStay Suites Extended Stay Hotel Casa Grande
851 N Henness Rd, Casa Grande, AZ

Reviews

7.2

Good

Rating 10 - Excellent. 113 out of 394 reviews" "
Rating 8 - Good. 124 out of 394 reviews" "
Rating 6 - Okay. 70 out of 394 reviews" "
Rating 4 - Poor. 55 out of 394 reviews" "
Rating 2 - Terrible. 32 out of 394 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Jada

Disliked: Cleanliness, property conditions & facilities
There were used socks hanging on the door, no
Stayed 2 nights in Mar 2024
Response from Wendy F. General Manager on Mar 23, 2024
Thank you for your valued feedback. All rooms are inspected before anyone can check in.

2/10 Terrible

Tim

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The area outside was fine and I never noticed any traffic noise while in the room. However that being said the room itself felt dirty. There was hair on the shower wall and in the sink in the bathroom. The shower faucet was literally coming off the wall and would pull from the wall when turning on the shower. The floor looked and felt dirty throughout the room. The bed is super hard. I would never stay here again.
Stayed 2 nights in Mar 2024
Response from Wendy F. General Manager on Mar 17, 2024
Thank you for your valued feedback. I do apologize if you were not happy with your stay. I will pass this information along to our staff.

2/10 Terrible

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Wendy F. General Manager on Mar 11, 2024
Thank you for your valued feedback. I apologize if you were not happy with your stay, and I will pass this review along to our staff.

4/10 Poor

Rita

Disliked: Staff & service, room comfort
Very disappointed for the price.
over priced for nothing extra. Blow dryer didn't work which they did replace. Asked for a clock for the room and they gave us a tiny 2 inch clock.
Stayed 2 nights in Nov 2023
Response from Wendy F. General Manager on Nov 14, 2023
Dear Valued Guest, Thank you so much for taking the time to give us your feedback. I apologize for the blow dryer in your room not working. Thank you for bringing it to our attention so the items could be replaced. I am sorry if we did not meet your expectations, and I do hope you will give us another chance.

4/10 Poor

William

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst night in eloy Az
Severely outdated motel a two room suite with one air conditioner with a fan in the wall to cool the bedroom. Stains on the bedding.
Stayed 1 night in Sep 2023
Response from Wendy F. General Manager on Sep 27, 2023
Thank you so much for taking the time to leave us a review. We are currently renovating all rooms in the hotel so I do apologize if your stay did not meet your expectations. I hope you will come back, and give us another try. Thank you

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how easy was to check in and out. The kitchen has everything loke that too
Stayed 2 nights in Feb 2023
Response from GM on Feb 28, 2023
Thank you for taking time to give your feedback. Glade that your stay was pleasant at our hotel.

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Nice that each room is a suite. Full fridge/freezer, hot plate and even dished and silverware in cupboards!
Stayed 2 nights in Feb 2023

2/10 Terrible

Claudia

Stayed 1 night in Feb 2023

4/10 Poor

naomi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked in to no one there to check us in. She was putting on makeup in the bathroom. Very unprofessional. The lobby was crowded. The room key card failed to work. The room smelled awful. She challenged me about my service dog. I left there, went across the street to Best Western, booked a room. Went back to your hotel and checked out. No, I did not ask for a refund. Just got the hell out of there.
Stayed 1 night in Jan 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and convenient to Casa Grande ruins for sightseeing.
Stayed 1 night in Dec 2022

6/10 Okay

Ron

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Nov 2022

2/10 Terrible

Allen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we entered the room i found roaches on the kitchen counter. we left and went to another hotel. we were refunded our money.
Stayed 1 night in Mar 2022

8/10 Good

Nancy

Traveled with family
Liked: Staff & service
Disliked: Amenities
Hot tub wasn’t working. The grab and go breakfast was packaged blueberry muffins (everyday) coffee and juice. The rollaway bed was comfortable.
Stayed 5 nights in Mar 2022

6/10 Okay

Carrie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend
Would not recommend. There were bugs in the room , loud and not clean
Stayed 1 night in Feb 2022
Response from GS on Mar 9, 2022
My sincere apology we didn't meet your expectations. I have discussed this with my staff and on your next visit you will see our changes. Thank you.

4/10 Poor

JACKIE, Avondale

Stayed 1 night in Feb 2022

4/10 Poor

JACKIE, Avondale

Disliked: Amenities, property conditions & facilities
When I checked in the base rate was different than what I reserved. The breakfast consisted of coffee and juice.
Stayed 1 night in Feb 2022
Response from GS on Mar 9, 2022
My apologies your rates change however our rates change daily. We are working to improve our breakfast.

2/10 Terrible

Ernie

Disliked: Staff & service, property conditions & facilities, room comfort
It smelled of mold. Young kids in the hallway and outside ALL the time. Would not recomend to anyone
Stayed 4 nights in Feb 2022
Response from GS on Mar 9, 2022
Hello My apology that we didn't meet your expectations. I hope you did let front desk know about the noise. Thank you.

4/10 Poor

Kyle

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022
Response from GS on Mar 13, 2022
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies that we did not meet your expectations during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

8/10 Good

Justin

Liked: Cleanliness, staff & service
Good value
Friendly staff as always. Close to main shopping/dining area of Casa Grande. Hot tub wasn't working. 😕
Stayed 5 nights in Jan 2022
Response from GS on Mar 13, 2022
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Hot tub was dirty and cold. Given two towels for two people and a three day stay. Breakfadt consists of a wrapped up muffin and a 6oz coffee. Older hotel that is showing it's age in layers of paint discolored tub cover and original mattress.
Stayed 3 nights in Jan 2022
Response from GS on Mar 13, 2022
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies during your stay. We value your comments and welcome the opportunity to serve you again.

6/10 Okay

Scott

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not as bad as some say, but...
The room itself was OK, very spacious, and it's always nice to have a full-size refrigerator and freezer. The mattress was lumpy, and one side felt like I was going to roll downhill off the edge. Another review complained about the parking lot being mostly vehicle charging stations; that's simply not correct. One section of the back lot was dedicated to charging stations - but (a) it was often full of older (i.e., non-EV) cars, and (b) when it was available, the charging didn't work. We often heard the thumping of loud music and heavy footsteps above us ... at 3am. The smell of marijuana often permeated the hallways. I understand that COVID has changed how things can be handled, but the "breakfast" should really be more accurately described - namely, coffee/tea/juice and individually wrapped muffins. We've had normal breakfast options at other properties, in locations that were far more restrictive re: COVID precautions; this seems like a cost-cutting measure, but it's still advertised as "breakfast". The hot tub was out of order; the sign apologizing for that had seen some weather, so it's apparently been that way for some time. Overall, this is an acceptable property, for a 2-star hotel; don't go in expecting the Ritz Carlton.
Stayed 3 nights in Jan 2022
Response from GM on Mar 22, 2022
Thank you for taking time to review our hotel during your stay. I really appreciate your understanding. Guest really needs to realize that all flags do not offer similar breakfast. Sometimes, guests do compare with high end hotel when it comes to amenity but they don't realize the price differences. We will try our best to give the best possible services based on the flag requirement. Best Regards,

4/10 Poor

Susan

Liked: Staff & service
Disliked: Property conditions & facilities
Find another place to stay
Property in need of updates - stale, dingy odor in room - the room had 1 chair for sitting unless you wanted to sit on the edge of the bed. “Breakfast included” a cup of coffee, 2 types of juice and a small packaged muffin - no fresh fruit, boxed cereal or milk, other packaged bakery items, etc. I would expect to pay about half what I was charged for the room. Would not recommend.
Stayed 1 night in Jan 2022
Response from GS on Mar 13, 2022
My sincere apologies for not meeting your requirements

10/10 Excellent

Sharon, Ft Mohave

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best room ever! Was especially wonderful after the place we were in the night before.....very nice place!
Stayed 1 night in Jan 2022
Response from GS on Mar 9, 2022
Hello Happy to hear you enjoyed your stay with us. Please try us again in the future sometime. Thank you

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

4/10 Poor

Julie P., Bend, USA

2 stars at best!
It is nothing like the picture. The room was not modern. It was well worn. No maid service. The towels we got from the desk the second day were stained or dirty and very moth worn - two huge bare spots. The sheets were awesome, though. However, this was more like a $59 per night hotel. I would not recommend it and I would not stay there again. The back door remained unlocked the entire day and night and there was not reputable people who seemed to come and go from there. Not good!
Stayed 3 nights in Dec 2021

6/10 Okay

Julia

Traveled with family
Disliked: Property conditions & facilities, room comfort
Cheap
It was ok smelled like Marijuana
Stayed 1 night in Dec 2021

4/10 Poor

Elizabeth

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Amenities
Nice to pay $170 a night to have a family of elephants upstairs that NEVER sleep & decide its okay to let their kids jump around all night, told front desk and they just chuckle. Bye Bye
Stayed 2 nights in Dec 2021

10/10 Excellent

David, Bakersfield

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was essentially a small apartment, fairly spacious. Clean. Staff was friendly & knew their jobs. Will stay here again.
Stayed 1 night in Nov 2021
Response from Mainstay Suites on Dec 5, 2021
I'm glad you enjoyed your stay with us. Thanks again

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last visit
First, the staff is fantastic & we loved them. Our room was tiny, NO free breakfast despite the Hotels.Com description, the first floor flooded from the fire sprinklers the first night, they only clean rooms once per week, & left all the dirty dishes, the floors are really dirty, walls are paper thin so you hear all of your neighbors at all hours and finally the beds are old and lumpy so no sleep during our Thanksgiving stay. Won’t be back.
Stayed 4 nights in Nov 2021
Response from Mainstay Suites on Dec 5, 2021
Apologies to hear that your stay was not pleasant. We have been working very to hard to renovate our hotel. When we finish up the remainder of the items. Hope to see you again.

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Our room was clean, but it is very run down, and needs to be updated. The staff was very pleasant and helpful.
Stayed 3 nights in Nov 2021
Response from Mainstay Suites on Dec 13, 2021
Thank you for taking the time in writing the review. We are currently renovating our hotel, please come again. Thanks again

2/10 Terrible

Manuel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2021
Response from GM on Nov 13, 2021
Dear Manuel, Thank you for taking time to give us your feedback. We are extremely sorry that you did not enjoy your stay. However, we have been working hard to finish up our renovations. Hope you will enjoy when all is done.

4/10 Poor

megan

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was dirty and run down.
Stayed 2 nights in Oct 2021
Response from GM on Nov 13, 2021
Thank you for staying with us and giving your feedback. We are extremely sorry that you did not enjoy your stay. We are in the process of finishing up the renovation, hope you will enjoy when all is done soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Over all unique service and good
Stayed 1 night in Jul 2021

10/10 Excellent

Guy

Business traveler
Liked: Room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not what I expected.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suites were clean with stove,dishwasher, refrigerator including items you need to cook. Staffing was friendly. I would recommend staying here.
Stayed 1 night in Apr 2021

10/10 Excellent

Valery

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk gal was very friendly and helpful. Bed was comfortable and didn’t have any issues during our quick stay.
Stayed 1 night in Apr 2021

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff member while checking was rude and it took a while for them to check us in. However, the lady at the desk on check out was very friendly. The facility it self is very dirty and has a musty smell. The towels we dingy. The carpets need to be cleaned cause while we were walking around barefoot, our feet were black. Very disappointed in this hotel. We checked out a day early and stayed at the Hilton down the street. Worth the extra money. We will not be recommending Mainstay in Casa Grande to my worst enemy.
Stayed 2 nights in Apr 2021

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, great location.
Loved my accessible room! Recovering from foot surgery it was a big help. Heidi and other staff took great care of me in my stay. Loud guests around my room. But what can you do, some people don't believe in indoor voices.
Stayed 5 nights in Mar 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Price gouging of food sold as snacks and meals as no breakfast being served$2 for a single PopTart was redicilous.
Stayed 2 nights in Mar 2021

8/10 Good

Frank

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

6/10 Okay

Greg

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Nazir on Feb 4, 2021
Thank you for staying with us. Hope see you again.

4/10 Poor

Dionisio

Business traveler
Disliked: Property conditions & facilities, room comfort
Shower suck
Stayed 1 night in Dec 2020
Response from GM on Dec 18, 2020
Sorry to hear that you had bad experience with shower. This is not usual. However, we will take care the problem. Hope you will visit us again when you are in this area.

2/10 Terrible

Michael

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent...at being terrible
Don't stay here. Don't believe the "newly renovated" nonsense. From roaches to crickets to unknown insects to dark hallways...hot room, uncomfortable bed, stains, air/heat system that didn't work...the one thing I will give this MainStay is consistency - at having a terrible property. To add to the fun, the room I booked was unavailable - apparently double-booked they said - so they arranged a smaller room that sells for a lower price but didn't make any accommodation to adjust the rate for us. To sum up, this one is simply terrible. Avoid it.
Stayed 2 nights in Dec 2020
Response from GM on Dec 18, 2020
Sorry to hear that you had a bad experience. Although we have made significant improvement and we will continue to finish up the rest of the improvement plan. Hope you will visit us again and we will try our best to give you the best possible service.

8/10 Good

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

6/10 Okay

sharon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No tv
Older facility,no extra pwrks wich is fine but tv didnt work, ice macine didnt work, was difficult to get the shower to work, on the plus side, bed was good ans so were the linens
Stayed 1 night in Oct 2020

4/10 Poor

Gary, Casa Grande, AZ

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property needs serious repair, cleaning and upgrading. Very disappointing.
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was excellent the front desk manager both day and evening were very very good. I appreciate it they’re pleasant demeanor and their responsiveness to my needs. My room was very comfortable and I enjoyed my stay very much!
Stayed 1 night in Jul 2020
Response from Nazir Alam (General Manager) on Sep 8, 2020
We are glad to hear that you enjoy your stay with us. Hope to see you again.