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Reviews of Le Trianon Luxury Hotel & Spa

4 out of 5
Le Trianon Luxury Hotel & Spa
4 Rue Bouhtouri, Quartier Gauthier, Casablanca

Reviews

6.4
Rating 10 - Excellent. 38 out of 332 reviews" "
Rating 8 - Good. 128 out of 332 reviews" "
Rating 6 - Okay. 85 out of 332 reviews" "
Rating 4 - Poor. 38 out of 332 reviews" "
Rating 2 - Terrible. 43 out of 332 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveler

Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we checked in, the hotel room had a weird smell coming from the bathroom. It lingered for days but we still don't know where it came from. We were out one day and we came back to the room unlocked, the housekeeping cart in the living room, the windows open but no one was in. This was rather disconcerting as we had our bags in our room. We had to call the front desk to tell them what happened. The next day, we went out again and came back with the room cleaned but the windows were left wide open. Again, this is very disconcerting as we had our items in the room.
Stayed 2 nights in Oct 2019

6/10 Okay

MingHsuan

Stayed 3 nights in Oct 2019

2/10 Terrible

Fatimaz, Usa

Traveled with group, Business traveler
Disliked: Cleanliness, property conditions & facilities
DON'T STAY AT THIS HOTEL NO WIFI NO AIR CONDITION AND NOT CLEAN AT ALL , I HAVE PICTURES OF THAT . THEY ARE SUPER BIG SCAMMERS I PAID EXTRA 400 DH FOR NO REASON . AND YOU CAN'T SLEEP AT ALL
Stayed 2 nights in Sep 2019

2/10 Terrible

Bibo, USA

Traveled with group
Disliked: Cleanliness, property conditions & facilities
I been traveling many years I Never stayed in a hotel like the bed it's very gross they don't change the sheets. The towels not white anymore brown NO WIFI AND NO AIR CONDITIONING AND LOOOOTS OF NOISE. They are a big scammers, they didn't tell me that i will pay for breakfast the guy at night told me the time for breakfast it's suuuuuuper small breakfast i paid 80dh for each breakfast and the first day i pay the fees and when i was leaving they ask me to pay 331 dh fres even i paid 80 dh when i checked in .i paid total fees and the gross breakfast . Don't go to this hotel it's a scam.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Sep 2019

6/10 Okay

Raniah

Liked: Staff & service
Disliked: Cleanliness
It was good .
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and the stuffs. You feel at home! It has a lot of places to eat nearby. Very confortable room.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel - friendly staff. The street was a bit too loud though, made it hard to get adequate sleep. But this is outside the hotels control. Lots of coffee and eateries in the same street and the supermarket a few meters away was an absolute bonus ( the hotel only serves breakfast) Comfy bed, hot water and very clean.
Stayed 6 nights in Apr 2019

2/10 Terrible

Aamir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel I seen in my 22 travel history, rec
Very bad hotel I seen in my 22 travel history, reception staff very unprofessional,after 15 minutes waiting he gave me keys,room size very small,bathroom dran system very bad.i think 1 star hotel better this hotel, never recommend 👎
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown and staff are very nice. Every time I go to Casablanca I stay in this hotel
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very nice and rooms are clean, calm and artistique. Hotel is very close to downtown. Everything is around you. Groceries and restaurants. Whenevrr I go to to Casablanca I book my stay at Le Terianon
Stayed 3 nights in Mar 2019

8/10 Good

Alin

Liked: Staff & service, property conditions & facilities, room comfort
It was okay in general, hotel is situatied 2 minutes walk from Casablanca downtown.The hotel need some improvements.The receptionist very friendly.Safe area with lots of restaurants ! Go for it :)
Stayed 2 nights in Mar 2019

8/10 Good

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

ARIFUDEEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Adnane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

4/10 Poor

Nasir

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Need improvement
The hotel need to fix the elevator and also the mattress is really hard and you can't sleep well The only good thing the location and service
Stayed 10 nights in Aug 2018

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Myriam, Algeria

Liked: Staff & service, room comfort
Room was nice, bathroom and view not so great
It took a while to find our way straight to the hotel because of all the one way roads. The streets are narrow with very minimal parking available. Parking attendant and reception staff were very welcoming and check in was quick. Our first room was exactly as advertised, but the bathroom was very dirty. Bathtub was grotty and towels were old, tattered and worn. We complained about the state of the bathroom so were immediately given another. Room was fine, bed was comfy, but again the bathroom was a little messy. Towels were nasty and i asked for new ones (one on the floor was newer and cleaner than the ones for body and face!). Never did get a new set so just used my own. Overall it was ok, i guess i expected better given the general rating of the hotel. View is terrible, both our rooms just had views of other buildings within a few metres. Keep the curtains closed!
Stayed 1 night in Jul 2018

6/10 Okay

Al, York,PA

Liked: Staff & service
Nice location
Check in was easy. WiFi in the room did not work but worked fine in the lobby area. Room was comfortable.
Stayed 1 night in Jul 2018

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with potential but it let's itself down
Room looked like it was in the middle of an upgrade. Shower head was broken. Spa was closed and they failed to notify me before hand.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in May 2018

8/10 Good

Namir, los angeles california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I stayed for 15 Days, it was great, I will come back
Stayed 11 nights in May 2018

2/10 Terrible

Ali, Askia

Disliked: Cleanliness, property conditions & facilities, room comfort
I wouldn't recommend this place even for my worst enemy, I was literally rob at this place, except that the rooms are terrible, bathroom towels extremely dirty, I lost some personal Items out of my bag ( breitling Watch, android Smart Phone, and JBL earplugs). Management didn't do anything about the situation not even reach back to me about. Spending time at this place made my Morocco travel experience almost miserable, but outside of this hotels Morocco is a wonderful place to visit, i will recommend everyone to visit this beautiful country, I would rather pay some few more Dollars for a better hotel then getting some very valuable items being stole from my room, by staying at this place this trip cost me 10X times what it was supposed to cost to an individual. Dont step your foot in this hotel....!!!!
Stayed 9 nights in Apr 2018

8/10 Good

Anna, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel rooms are small but it was clean and that all i care about , stuff also very nice and helpfull .
Stayed 7 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Overall good hotel
The man who was working the front desk in the evenings was fantastic- so friendly and helpful! The only complaints I would have is that the spa was closed. I think it has been closed for a while, so I wished I would have known that. Also the shower in the bathroom was kind of broken and would fall off the wall and the door to the shower wouldn’t shut all the way from the inside so water would get all over the bathroom floor. Not a big deal to me though, overall the staff was great and the rooms were beautiful and comfortable. I would recommend!
Stayed 3 nights in Mar 2018

2/10 Terrible

NB, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service
Made us wait for 2 hours to check in. Room was too small compared to the images online. The room was dirty - sheets and towels. The lights for the toilet wasn’t working. Terrible experience!!
Stayed 1 night in Mar 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
1-rooms not clean 2-cleaning team didn't change stuff of previous client before my check in. 3-shower had a problem 4-no mini bar in room 5-curtain not fixed properly. 6-spa and sauna not working.
Stayed 1 night in Mar 2018

10/10 Excellent

Farook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spa was under construction, it was never mentioned on the site.
Stayed 3 nights in Mar 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to city center
Nice hotel close to city center, friendly staff, always smiling and very helpful.
Stayed 4 nights in Mar 2018

8/10 Good

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice stay like always.
Stayed 3 nights in Mar 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD HOTEL
I HAD A VERY BAD TIME THIS HOTEL A VERY SMAIL ROOMS AND THE SHOWER IS NOT NICE.
Stayed 4 nights in Mar 2018

2/10 Terrible

marie , England.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but dirty
The towels are very dirty. Book for two people but only provides one dirty dressing gown . Two single bed join todather when that was not what I booked for, complain but nothing was done about it. The bed was so uncomfortable it’s even broke on my last night. The customer service is terrible. It’s not a four star hotel. I will not recommend anyone to go there if you looking for a four star hotel.
Stayed 3 nights in Mar 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel needs a lot of work done. It’s not a luxury hotel.
Stayed 1 night in Feb 2018

6/10 Okay

norberto

Liked: Staff & service
Disliked: Cleanliness

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Close to main road. Tiny small and dirty hotel.
The hotel is not good. The rooms are small and dirty. We were supposed to get 10% off for the spa. However, the spa was closed, how bad! Receptionists were welcoming but we did not like the rooms at all.
Stayed 1 night in Feb 2018

6/10 Okay

Kayleigh

Liked: Cleanliness, staff & service
Disliked: Room comfort
NO SPA
They were very nice and let us check in early even though it says 2 pm. However the queen bed is literally two single beds stocked together with a sheet on top. We payed for a deluxe room and got a regular one at that price and the shower leaked allllllll over the bathroom but the WORST of it all is that the reason I booked this hotel was because of the spa and there is no warning that it is closed
Stayed 2 nights in Feb 2018

8/10 Good

UUA, Palo Alto, CA

Liked: Cleanliness, staff & service, property conditions & facilities
As a solo traveler, I enjoyed this hotel. The room was a bit small-- this might pose some issues for those of you traveling with others. It is near the twin center and surrounded by a lot of good restaurants/cafes. If you plan to frequent the beach/port, understand that it is a bit of a walk (~40 min and 30 minutes respectively).
Stayed 5 nights in Dec 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveler

Disliked: Room comfort
small Hotel , very small rooms , some shift staff need training , no parking and difficult to find nearby
Stayed 4 nights in Sep 2017

10/10 Excellent

Don, brighton uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel centrally located
Excellent hotel, very clean, friendly staff, excellent customer service,
Stayed 2 nights in Aug 2017

8/10 Good

Ibrahim

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Fast check in
Stayed 2 nights in Jul 2017

10/10 Excellent

Adnane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2017

8/10 Good

Hudson, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel center of everything
Wonderful staff. Near Twin towers. Good location.

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Room booked, but no stay
When I arrived around 11:00 PM, there was no room for me. I was told that there was water leakage in the room they had earmarked for me. So they booked another room in another hotel for me. And they paid the cab so I could reach the other hotel. With this new hotel location, the problem was that I had to take taxi to go to appointments. Whereas I chose Trianon in the first place because I could walk to my meetings. Also, because of that, I couldn't go back to my room between two meetings ie. at Noon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
best to visit casablanc and see all street , malls ,, cafe ,