Ratings based on 7 Verified Reviews

They paid and stayed. We double-checked.
2.3 out of 5
71% of guests recommend
3.3 Room cleanliness
2.4 Service & staff
2.3 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by Baljit from Jalandhar, Punjab, India

Poor Breakfast

Posted Dec 22, 2012
Pros: Spa
Cons: Food
Location: Location was ok
Everything was ok, But Breakfast was really poor quality even was same for 10 days i stayed there.
1 out of 5
Recommended
for Business Travelers
by Kevin

Way to many problems to be worth the money

Posted Oct 6, 2012 on Hotels.com
We had to battle with the check in desk agent for an hour because he claimed not to have our reservation. Then he checked us into a room with a FOUL smell the likes oh which I've never encountered before in a hotel (rotting fish). Then he moved us next door to a room where the windows were covered in bird excrement. The hallways are kept pitch black dark to save on electricity and the breakfast started a half hour late. Our car was penned in between two other cards making it impossible to leave when we wanted to (the staff parked our car), and to top it all off they wanted us to pay twice for the room because they never found our hotels.com reservation. There's absolutely no reason to ever stay at this hotel.
1 out of 5
Recommended
by DB

Dismal and depressing

Posted Jul 2, 2012 on Hotels.com
It was sadder than a Motel 6. The lobby was fine and the continental breakfast in the morning was average, but the room was dismal. No other word to describe it. The bedding and flooring looked like it hadn't been changed since the 50s and the bathroom seemed like something out of the Bates Motel. The place was depressing and there's a 5-star hotel right around the corner that goes for around the same price. There's no reason to stay here. I'm not sure the other is better, but it just can't be worse. Casablanca was depressing enough, this place was insult to injury.
2 out of 5
Recommended
by Sherry

Looks are deceiving.Impressive lobby; poor service

Posted Jun 22, 2012 on Hotels.com
The location was nearly impossible to find although they do have free parking and it is conveniently located next to the Medina and Port. The lobby looked like a 5-star hotel, however the rooms were not impressive. The curtains were hanging from the wall and there was mold in the shower. The staff , with the exception of the "bell-boy", was not friendly and they do not speak much English. They did not give the room I paid for (pre-paid), the AC didn't work, the halls to the room have no lights and they lied about making a wake-up call. They insisted that they made the call and we just hung up the phone. Luckily my phone alarm worked or we would have missed our morning flight. The triple room was definitely not worth the money paid. The breakfast was the only nice part of our stay.
3 out of 5
Recommended
by A verified traveler

Posted Apr 25, 2012 on Hotels.com
Sounded romantic but turned out to be a boring hotel in a busy commercial area, no bar or alcohol with meals, and a featureless but functional restaurant
3 out of 5
by A verified traveler from Texas

It was ok but not really worth it

Posted Apr 3, 2012 on Hotels.com
The hotel was very clean, but only one of the receptionists spoke much English and whenever we asked a question it was like we were interrupting something. The hotel was also hard to find and the taxi driver had never heard of it. Overall, it was an average hotel, not terrible but nothing special
3 out of 5
Recommended
by A verified traveler from London, UK

Oum Palace in Marrakech

Posted May 5, 2011 on Hotels.com
The hotel is ok overall. It's alright for business travellers. Leisure travellers shouldn't stay in drab and shoddy Casablanca anyway. There are some restaurants near the hotel. Staff at reception were friendly. Breakfast buffet ok except the undrinkable coffee which resembled a brownish dirty liquid. You can buy proper coffee at the bar though. Very clever.