Ratings based on 55 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.4 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Los Angeles, CA
Book OnlinePosted Jul 12, 2014
For the discounted rate we paid booking online it was worth it. After long journeys through the country it's nice to have a hot shower, A/C and breakfast. There are some very nice staff members and some that are less helpful. We often had to come back to ask a different person later if we needed something. The rooms are not consistent. We stayed in the same type of room on two separate occasions during a three-week period and one had a hair dryer, the other didn't. One had coffee maker, the other didn't. So we found ourselves begging for the amenities we were entitled to. Overall, we liked it and it was worth the online price.
for Business Travelersby A verified traveler
okayPosted Jun 9, 2014
Cons: swimming pool
Location: not bad
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for Business Travelersby Oscar Mitra from USA
Posted May 16, 2014 on Hotels.com
Very good. Friendly staff. Nice location.
Recommendedby A verified traveler
Posted Mar 30, 2014 on Hotels.com
It was ok, the internet was weak! The location is ok but not great! Over all and vase on the price it was alright!
by izzar from england
DisasterPosted Mar 2, 2014
The facilities isn't an issue in your hotel but the service is... In my short stay I found out the your staff have no idea about what great service is: Example: came down to have a breakfast 2 staff and man in suit looks to be a manager behind the counter 3 of them looking busy sorting out the bar stand ... Kept on looking hoping for someone to notice that I would like to make anorder no one did unfortunately .. I finished my cigarettes and still no one did notice I existed lol I this point I decided to leave to get breakfast somewhere else as I got to front door 2 staff standing talking to each other and again too busy talking even to say hello.. My conclusion at That point the service in your hotel is absolut disaster
for Familiesby A verified traveler
Posted Feb 17, 2014 on Hotels.com
by moe from san jose ca
It's close to a lot places if you like to shopPosted Feb 7, 2014
Pros: The name only (Sheraton)
Cons: I don't know! remodeling???
Location: Location was ok
When I travel going on vacation the hotel room it's one of the most important thing to me,that's why I like to get five star hotel.
Recommendedby Oscar Mitra from USA
Posted Feb 2, 2014 on Hotels.com
Other than its nice location, the free WiFi is very bad, the faucet in the bathroom is hardly working, and the magnetic key is always malfunctioning.
by BASSIMA from LONDON
IT IT A NICE HOTEL, GOOD FACILITY IN THE LOBBY,Posted Jan 7, 2014
Pros: EVEN THEY CHANGE THE BEDDING, EVERY DAY, THE STAFF ARE VERY NICE THE FACILITY IN THE LOBBY
Cons: IT IS 5 STAR HOTEL, NO CHARGE FOR BREAKFAST NO CHARGE FOR INTERNET SOME FACILITY IN THE ROOM MUST PUT KEATEL , TEE AND COFFEE, SUGAR
I HAVE BEEN IN SHERATON HOTEL IN MANY COUNTRIES, THE SERVEIS IS VERY GOOD, THIS IS THE FIRST TIME, I HAVE BEEN IN SHERATON IN CASABLANCA, BUT I WAS DISAPPONTED THIS TIME FROM WHAT I FOUND AND, NO SERVICE I NEED TO PAY FOR EVERY THINGS, SHERATON AS A 5 STARS HOTEL AND FROM MY PREVIOUSE EXPERIUSE,I HAVE ALL WHAT I EXPECT, BUT NOT, WITH CASABLANCA SHEROTON THIS TIME I WAS DISAPPOINTED 1- I HAVE TO PAY FOR THE BREAKFAST 2- PAY FOR USING THE INTERNET 3- THEY DID NOT EVEN PROVIDE SHERATON SLEPERS 4- THEIR IS NO ELECTRICE KEATEL & COFFEE & TEA 5- NO FRIDGE TO USE YOUR OWN FOOD 6- I HAVE TO PAY TURIST CHARGE FOR EVERY DAY 7- I PAID FOR THIS PERIOD FROM 2nd JANUARY 2014 UNTIL 5th JANUARY 2014 IN FULL AND EVERY TIME I GO TO THE ROOM THE CARD WILL NOT WORK, SOME TIME I HAD TO GO UP AND DOWN 3 TIMES TO FIX IT. 8- THE CARPIT NOT CLEAN, EVEN WHEN THEY VACUME IT STILL NOT GOOD, I CAN SEE SOME BITS STILL LEAFT SINCE I CAME OVER ALL THIS IS NOT WHAT I EXPECT, THAT IS AM NOT HAPPY
for Familiesby Family from Australia
Terrible experience. Unacceptably low service.Posted Jan 5, 2014 on Hotels.com
Hotel staff dis-interested. Check in was worst experience in 20 years of travel. No interest in customer preferences. Too many smokers everywhere in non-smoking areas. Request for non-smoking table in restaurant resulted in us sitting right next to the smoking zone. Airport transfer car requested to accommodate 4 people plus numerous luggage saw a dilapidated taxi arrive with driver asking if it was OK if 3 people in the backseat could have a suitcase on their lap for the 45 minute drive to the airport. We politely declined and the driver started abusing us. A replacement transfer car was eventually organized making us wait 45 minutes. Overall, this was not a Sheraton standard hotel.