Ratings based on 171 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
79% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Terrible night at best western

Posted Feb 21, 2015
Pros: Bar
Cons: All of it
The place is in need of a major renovation. The lot was being paved but no one bothered to tell us so they roped off our truck. All kinds of noise going on in nearby rooms being repaired. Pool is a joke at best. Only salvation was the bar!
2 out of 5
by A verified traveler

Night staff needs training in Customer Service

Posted Feb 17, 2015
Pros: Clean, nice rooms.
Cons: Train the night staff in customer service.
Without a doubt, I will never ever stay at this hotel again. I have never dealt with such a rude staff in my entire life and we travel a lot. I will not recommend this hotel - in fact I will discourage it.
Comment from Hotel Management
Mar 12, 2015 by Best Western Ramkota Casper GM, Hotel Management
I am so sorry that you did not receive and experience our usually exceptional customer service. I have used your feedback as an educational opportunity for my staff and we will improve guest service moving forward because you cared enough to give us valuable input. Thank you
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Riverton, Wyoming

My little America vacation!

Posted Feb 9, 2015
Pros: Beds and rooms were roomy.
Cons: the pool hours.
Location: movies downtown shopping restaurants.
I could have enjoyed my stay if I had the opportunity to experience the pool, only because of that there was more children in the pool each time I tried to excess the pool. I think the children just stayed in the all the time and never got out!8;30 am to 12 mid-night would have actually been a great time for me and my family to do pool stuff only because we are older.
4 out of 5
Recommended
for Couples
by A verified traveler

Comfortable

Posted Dec 25, 2014 on Hotels.com
Very nice staff, have a great children (younger) pool.
1 out of 5
by A verified travelerfrom Montana

worst best western ever

Posted Dec 18, 2014
Pros: I got to leave and I won't have to ever stay there again. Comfort Inn for us next time.
Cons: Where to begin -- start with our experience.
We have had wonderful experiences with Best Western until this one. We were put across an interior courtyard from a ballroom that played booming music until 11 that nite. The courtyard was dirty and littered with paper and people drifting out of the ballroom were visiting outside our room -- and they weren't quiet either!!! Our bed had a pseudo blanket the thickness of a piece of denim and five pillows-- or should i say rocks -- and one of them reeked of perfume. You don't sleep on them, that's for sure. No guide either on the TV remote or on paper for the TV. Each thing by itself is probably not a big deal, but put them all together and it makes for a lousy stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2014
Good clean rooms. Clean pool... Kids had fun. Nice hot tub too! Awesome free breakfast is always the best!!!
3 out of 5
Recommended
for Families
by Jonfrom Russell KS

Great staff, but need to dampen the room noise.

Posted Dec 4, 2014 on Hotels.com
The hotel staff was friendly. Even made an effort to make sure that all the guest had arrangements for dinner on Thanksgiving Day. The location to the Interstate made the traffic noise loud. There was remodeling going on, but they did a good job of minimizing the impact on guests. Not sure why but the wind noise on the 2nd floor was very loud. I'd stay again, IF in a different room.
4 out of 5
Recommended
for Families
by jeffreyfrom BB

Holiday stay

Posted Dec 2, 2014 on Hotels.com
It was unseasonably warm during our stay and because it was late November the air conditioner was likely off. Our room got a little uncomfortable as we couldn't get the air to turn on. It would have been nice if it would have worked. Otherwise the hotel is nice and has good locale
2 out of 5
Recommended
for Families
by Ileefrom Colorado Springs

Won't do that again

Posted Nov 29, 2014 on Hotels.com
Worst 3 nights sleep I have had in a long time, the mattresses were broken. The room was not clean, the beds were made & had clean towels but the room itself - not so much. We were in room #202, it took forever for the water to heat up & since the tub wouldn't drain that made for quite a quagmire! House keeping came & picked up the dirty towels, left clean ones & made the beds but did not change out the bedding for clean bedding. The heater in the room only worked during the day & the bed has a flimsy blanket with a flat sheet under it & another one on top. Won't do that one again...
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable

Posted Nov 17, 2014
Great and comfortable. Heater was a little noisy.