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Reviews of Hampton Inn & Suites Casper

2.5 out of 5
Hampton Inn & Suites Casper
1100 N Poplar St, Casper, WY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 577 out of 874 reviews" "
Rating 8 - Good. 215 out of 874 reviews" "
Rating 6 - Okay. 51 out of 874 reviews" "
Rating 4 - Poor. 20 out of 874 reviews" "
Rating 2 - Terrible. 11 out of 874 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room on top of my room had either a dog or animal that was running around the room half the night, it interfered with my sleep, it would have been better to have customers with animals either ground floor or in designated areas. Overall everything was great, I will come back again
Stayed 1 night in Apr 2024
Response from Tammi on Apr 23, 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed your overall experience at our hotel.However, we sincerely apologize for the disturbance caused by noise from the room above during your stay. Please rest assured that we take such matters seriously and will address this concern with our team to ensure we find ways to minimize any disturbances for our guests in the future.Your comfort and satisfaction are of utmost importance to us, and we appreciate your understanding. Should you choose to stay with us again, please don't hesitate to reach out to our front desk team immediately if any issues arise during your stay. We would be more than happy to assist in finding a solution that ensures a peaceful and enjoyable experience for you.Once again, thank you for your valuable feedback, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and welcoming. There were board games in the common area that we enjoyed using. The pool was clean and well maintained. The beds were comfortable and the rooms were clean. The waffles were much better than other hotels.
Stayed 1 night in Apr 2024
Response from Tammi on Apr 23, 2024
Thank you for sharing such a delightful review of your recent stay with us! We're thrilled to hear that you had such a wonderful experience at our hotel.It brings us immense joy to know that our staff made you feel welcomed and that you enjoyed the amenities we offer, from the board games in the common area to our sparkling clean pool. We strive to provide a comfortable and enjoyable environment for all our guests, and we're delighted that you found your room to be clean and the beds to be comfortable.We're especially glad to hear that you enjoyed our delicious waffles! We take pride in offering a delightful breakfast experience, and it's fantastic to know that you found them to be better than those at other hotels.Thank you once again for your kind words and for choosing to stay with us. We can't wait to welcome you back for another exceptional stay in the future!

10/10 Excellent

Misti

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and updated rooms
Stayed 1 night in Apr 2024
Response from Tara on Apr 8, 2024
Thank you for taking the time to review your stay. We hope to see you again soon!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Will stay here again
Stayed 1 night in Mar 2024
Response from Tara on Apr 8, 2024
Thank you for taking the time to review your stay. We hope to see you again soon!

10/10 Excellent

Crystal

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Hot tub is down should have said on the booking
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 23, 2024
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the hot tub being unavailable during your stay. Your feedback is valuable to us, and we will work to ensure better communication in the future.

8/10 Good

Jamil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tara on Apr 8, 2024
Thank you for taking the time to review your stay. We hope to see you again soon!

10/10 Excellent

Harold, Valley Center

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this property when in Casper. It is a very convenient location and the staff is very friendly and helpful. The property is well maintained and very clean. Breakfast is very good with lots of options.
Stayed 2 nights in Feb 2024
Response from Tammi on Apr 23, 2024
Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you had an enjoyable experience during your stay with us at Hampton Casper.Our team takes great pride in providing exceptional service, and it's wonderful to know that their friendliness and helpfulness left a positive impression on you. We're also delighted that you found our property to be well-maintained and clean.We're glad you enjoyed our breakfast offerings! We strive to provide a variety of options to cater to all tastes, and we're pleased to hear that you found them to your satisfaction.Thank you once again for your recommendation, and we look forward to welcoming you back on your next visit to Casper!

10/10 Excellent

ALESHA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Tammi on Apr 23, 2024
Thank you so much for your glowing review and for awarding us a perfect 5/5 rating! We're thrilled to hear that you had such an exceptional experience during your recent stay at the Hampton. Your loyalty means the world to us, and we're truly grateful for your continued support.It's always our top priority to ensure that each guest feels welcomed and well taken care of, and we're delighted that we could exceed your expectations. We look forward to welcoming you back for many more memorable stays in the future!

10/10 Excellent

nathan, Bismarck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tammi on Apr 23, 2024
Thank you so much for your glowing review and for awarding us a perfect 5/5 rating! We're thrilled to hear that you had such an exceptional experience during your recent stay at the Hampton. Your loyalty means the world to us, and we're truly grateful for your continued support.It's always our top priority to ensure that each guest feels welcomed and well taken care of, and we're delighted that we could exceed your expectations. We look forward to welcoming you back for many more memorable stays in the future!

10/10 Excellent

Sabrena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Very clean room with comfortable beds. Great bathroom soaps. Best hotel experience we’ve had in years.
Stayed 1 night in Jan 2024
Response from Tammi on Apr 23, 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a wonderful experience during your stay with us. It's fantastic to know that you found your room to be clean and the beds comfortable. We're also glad that you enjoyed our bathroom amenities.Providing our guests with the best possible experience is our goal, and we're honored that you consider your stay with us to be the best hotel experience you've had in years.We can't wait to welcome you back for another exceptional stay in the future!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Tammi on Apr 23, 2024
Thank you so much for your incredible 10/10 review! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority, and we're delighted that we could exceed your expectations.Your feedback means the world to us, and we can't wait to welcome you back for another amazing stay in the future!

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was well constructed with good insulation so the heat pump didn't turn on all night long. When it did come on, the heater was quiet. This was on a night when the temperature dropped to 20 below zero. The bed was comfortable and the pillows were perfect, the best I've ever had in a motel. The renovation wasn't the highest quality. The housekeeper left a clothing tag on the floor and the common areas were grubby. I probably would stay there again because a quiet heater/ac unit is the most important factor for me.
Stayed 1 night in Jan 2024
Response from Tammi on Apr 23, 2024
Thank you for sharing your detailed feedback with us. We're thrilled to hear that you found our building well-constructed and that our heating system kept you comfortable on such a cold night. Ensuring a quiet and efficient HVAC system is essential for a restful stay, and we're glad we could deliver on that front.We're also pleased to hear that you found the bed and pillows to your liking. Providing a comfortable sleep experience is a priority for us.We apologize for the lapses in cleanliness you experienced during your stay. Your comments have been shared with our housekeeping team to ensure that we address these issues promptly and maintain the highest standards of cleanliness throughout the property.We appreciate your understanding, and we hope to have the opportunity to welcome you back for another stay in the future. Please feel free to reach out to our front desk team if there's anything we can do to enhance your experience next time.

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, friendly staff, easy checkin..very clean ...comfortable beds...appearance nice
Stayed 1 night in Jan 2024
Response from Tammi on Apr 23, 2024
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our hotel to be conveniently located with easy access and that our staff was friendly and accommodating during your stay. It's wonderful to know that you had a seamless check-in experience.We're also pleased that you found your room to be very clean, with comfortable beds that ensured a restful night's sleep. Maintaining a high standard of cleanliness and comfort for our guests is something we take pride in.Your kind words about the appearance of our hotel mean a lot to us. We strive to provide a welcoming and pleasant atmosphere for all our guests.We appreciate your recommendation and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Enrico

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean and quiet.
Stayed 1 night in Jan 2024
Response from Tammi on Apr 23, 2024
Thank you so much for your stellar 5/5 star review! We're thrilled to hear that you had such a wonderful stay with us at the Hampton. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and we're delighted that we could exceed your expectations.We can't wait to welcome you back for another fantastic stay in the future!

8/10 Good

Nick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tammi on Apr 23, 2024
Thank you so much for your stellar 4/5 star review! We're thrilled to hear that you had such a wonderful stay with us at the Hampton. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and we're delighted that we could exceed your expectations.We can't wait to welcome you back for another fantastic stay in the future!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Kristin

Disliked: Staff & service
My sons headphone beats were stolen out of our room by housekeeping/staff member. Left message for GM to call me back, and a message for front manager and no one returned my call. Called the hotel several times and could never talk to GM.

6/10 Okay

Craig

Traveled with family
Liked: Cleanliness, amenities
We usually stay exclusively at Hampton Inn. We stayed at this property twice in a week (for travel stops). We also stayed at another property for the bulk of our stay at our destination. This location does not allow you to check in or out without going to the front desk. No other location makes me go to the front desk at check-in. Also, the mattresses are hard and we did not sleep well either night (different rooms). The other location had great mattresses and we slept 6 nights without issue.
Stayed 1 night in Dec 2023
Response from Tammi on Apr 23, 2024
Thank you for taking the time to share your experience with us. We truly value your loyalty as a Hampton Inn guest and appreciate your feedback.We apologize for any inconvenience you experienced with our check-in and check-out process. We understand that convenience is important, and we'll certainly take your comments into consideration as we strive to improve our guest experience.Additionally, we're sorry to hear that you found the mattresses uncomfortable and that it impacted your sleep quality. Providing a comfortable night's rest is essential to us, and we'll look into this matter to ensure that all our guests enjoy a comfortable stay.We appreciate your candid feedback, and we hope to have the opportunity to welcome you back for a more positive experience in the future.

6/10 Okay

Stacie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

8/10 Good

Craig

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Tammi on Apr 23, 2024
Thank you so much for your glowing review and for awarding us a 4/5 rating! We're thrilled to hear that you had such an exceptional experience during your recent stay at the Hampton. Your loyalty means the world to us, and we're truly grateful for your continued support.It's always our top priority to ensure that each guest feels welcomed and well taken care of, and we're delighted that we could exceed your expectations. We look forward to welcoming you back for many more memorable stays in the future!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Response from Tammi on Apr 23, 2024
Thank you so much for your glowing review and for awarding us a perfect 5/5 rating! We're thrilled to hear that you had such an exceptional experience during your recent stay at the Hampton. Your loyalty means the world to us, and we're truly grateful for your continued support.It's always our top priority to ensure that each guest feels welcomed and well taken care of, and we're delighted that we could exceed your expectations. We look forward to welcoming you back for many more memorable stays in the future!

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was wonderful
Stayed 1 night in Dec 2023

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service
The property was very nice. Our breakfast was great too. We were disappointed in the fact that the pool and hot tub weren't available. The rooms were very nice and our suite was beautiful too. The mattress however wasn't quite up to the standards of the room. I thought we would find our selves in a nice comfortable plush bed but instead it was very stiff/hard which made getting comfortable more than difficult and it made for a poor nights sleep. I would recommend a slightly softer mattress, middle of the road so those that like firm could be ok and those that like soft could be ok.
Stayed 1 night in Nov 2023
Response from Tammi on Apr 23, 2024
ecent stay. We're delighted to hear that you found our property to be very nice and that you enjoyed our breakfast offerings.We apologize for any disappointment caused by the unavailability of the pool and hot tub during your stay. We understand how important these amenities are for our guests, and we regret any inconvenience this may have caused.While we're pleased to hear that you found the rooms and suite to be beautiful, we're sorry to learn that the mattress didn't meet your expectations. Providing a comfortable and restful night's sleep is essential to us, and we appreciate your suggestion regarding mattress firmness. Your feedback has been shared with our team, and we'll certainly take it into consideration for future improvements.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Kimberly

Stayed 1 night in Nov 2023
Response from Tammi on Apr 23, 2024
Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had such a wonderful experience during your stay at Hampton. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and we're delighted that we could exceed your expectations.We can't wait to welcome you back for another amazing stay in the future!

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this
Stayed 2 nights in Nov 2023
Response from Tammi on Apr 23, 2024
Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had such a wonderful experience during your stay at Hampton. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and we're delighted that we could exceed your expectations.We can't wait to welcome you back for another amazing stay in the future!

6/10 Okay

Laurie

Business traveler
Liked: Cleanliness, property conditions & facilities
Crappy 4th floor room, bathroom dirty. Remote barely worked, office would not pick up phone. Won't stay there again.
Stayed 1 night in Nov 2023
Response from Tammi on Apr 23, 2024
We're truly sorry to hear about your disappointing experience during your recent stay at our hotel. Your feedback is invaluable to us, and we sincerely apologize for falling short of your expectations.Please know that what you've described is certainly not indicative of the high standards we strive to maintain. We take cleanliness and guest satisfaction very seriously, and we regret any inconvenience caused by the condition of your room and bathroom.Additionally, we apologize for the issues you encountered with the remote and our communication channels. Rest assured, we're addressing these concerns internally to ensure they are promptly resolved.We understand your decision not to stay with us again, but we sincerely hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet. Very convenient for our needs. Staff, especially the breakfast staff, was incredible.
Stayed 3 nights in Oct 2023
Response from Tammi on Apr 23, 2024
Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had such a wonderful experience during your stay at Hampton. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and we're delighted that we could exceed your expectations.We can't wait to welcome you back for another amazing stay in the future!

6/10 Okay

Gary

Disliked: Staff & service
Your ad states that the property was renovated but not the rooms. Maybe they have some new caulking in the bathrooms. Front desk was real slow for the check-in.
Stayed 1 night in Oct 2023
Response from Tammi on Apr 23, 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations.We apologize for any confusion regarding our recent renovations. While we have made updates to certain areas of the property, we regret that the rooms did not meet your expectations. Your comments regarding the speed of check-in have been noted, and we'll work to address any inefficiencies to ensure a smoother experience for our guests in the future.We appreciate your feedback and hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 Excellent

Jeremy

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly
Stayed 2 nights in Sep 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Del

Stayed 1 night in Sep 2023

4/10 Poor

Michael

Stayed 4 nights in Sep 2023

10/10 Excellent

Robert

Business traveler
Liked: Staff & service, property conditions & facilities
Excellent front desk help! Good dinner recommendation and loved the Peleton bike in the workout room.
Stayed 1 night in Sep 2023

10/10 Excellent

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great service. Walking distance to music venue.
Stayed 1 night in Sep 2023

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast selection. The hotel was very clean. It was noisy, you could hear people clomping around on the floor above us. Outside motorcycle noise was annoying.
Stayed 1 night in Sep 2023

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel had it all and more. It was very roomy and offered anything you could possibly want or need. The hot breakfast was exceptional and the staff was very friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Sally

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent venue.
Great breakfast served for four hours. Convenient location and very helpful front desk. Rooms lovely and comfortable
Stayed 1 night in Sep 2023

10/10 Excellent

Melinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, nice bathroom
Stayed 1 night in Sep 2023

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and out. Comfortable beds
Stayed 1 night in Sep 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great
Stayed 1 night in Sep 2023

6/10 Okay

Debra

Traveled with family
Liked: Cleanliness, staff & service
The complimentary breakfast was terrible. No fresh fruit and the oatmeal was dry and hard.
Stayed 1 night in Aug 2023

10/10 Excellent

April

Stayed 1 night in Aug 2023

10/10 Excellent

Tim

Liked: Staff & service, property conditions & facilities
A
Stayed 1 night in Aug 2023

10/10 Excellent

josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was amazing. The pool up stairs, the food are amazing and the beds are soooo comfy. I would definitely stay here agin!
Stayed 1 night in Aug 2023

8/10 Good

Tyler

Stayed 1 night in Aug 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids loved the games in the lobby and the pool toys that were provided. We had a great stay! The room was huge!
Stayed 1 night in Jul 2023
Response from Tara on Aug 9, 2023
Elizabeth,Thank you for taking the time to review our property! We are so happy that your children loved the games, the pool and you all enjoyed your stay in a huge room!We hope that you will stay with us again on your travel!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, quiet, very pleasant, well situated room for business travel. Breakfast not great, and laundry facilities not great for business travel.
Stayed 1 night in Aug 2023
Response from Tara on Aug 9, 2023
Jennifer,I apologize that some of our facilities were not up to your standards. We do appreciate your review and want to thank you for taking the time to review our property.If you would like to call and talk to us about some options for our breakfast, we would be please to chat with you.

8/10 Good

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk agent was helpful and compassionate.
Stayed 1 night in Jul 2023
Response from Tara on Aug 9, 2023
Erin,Thank you so much for taking the time to review our hotel. I will forward your kind words to the front desk staff working during your stay with us.I hope that you will stop by and see us again on your next travels.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and very clean.
Stayed 1 night in Jul 2023
Response from Tara on Aug 9, 2023
Thank you for reviewing our property! We hope that you will stay with us again on your next travels.