Ratings based on 61 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from UK

La Medusa 🇮🇹

Posted Aug 20, 2014
Pros: Everything ! The staff, the gardens, the food I could go on and on ! The staff especially made us so welcome and couldn't do enough for you.
Cons: Nothing could improve this hotel.
Location: Great for getting around,the train is easy to use. There are a few restaurants within five mins walk from the hotel.
Such a beautiful hotel and the staff are exceptional! Was apprehensive about Castellammare as the reviews were not good,however I was pleasantly surprised. It's no Amalfi it's just a typical Italian town. We have had a fantastic holiday would recommend it and will defiantly be going back.
3 out of 5
by A verified traveler from UK

Nice hotel but expensive extras and bad service

Posted Aug 9, 2014
Pros: Pool and grounds were beautiful. Front desk staff very helpful and friendly.
Cons: Customer service in restaurant, translations on menu, removal of extortionate mark-ups on extras.
Location: There isn't much to do in Castellamare Di Stabia and it's not a very pretty town.
We booked the hotel for the last few days of our holiday and planned to spend all our time here relaxing. The front desk staff were very welcoming, and the hotel grounds are beautiful. Unfortunately what spoiled our stay was the extortionately priced extras and appalling service in the restaurant. A can of coke comes in at €4.50, cover charge in the restaurant is €5 per person, and there is a €2.50 charge per pool towel per day. We spent our first night at the hotel restaurant. It was a beautiful ambiance with live pianist, only spoiled by the manic staff continually standing over us counting tables as they didn't seem to know the table numbers. We ordered a primi pasta dish each and one bottle of wine. The pasta arrived before we even got our drinks and didn't match the English translations on the menu. When I questioned whether we had the right meals the waiter, who it turns out was the maître d, proceeded to take the fork from my hand and prod my food. I had ordered a pasta dish with no meat or fish and it arrived with a giant shellfish perched on top. While I understand that menu translations aren't always exact, the shellfish was a rather key ingredient to leave out. Our bill came to a pricey €70 for two starters and a bottle of wine. The food that we had was nice, but if you're going to charge such prices, the service HAS to match. As a result we didn't eat at the hotel again as planned and instead brought drinks in from elsewhere. Poor service = loss in revenue.
2 out of 5
by A verified traveler from London

Not 4 Star

Posted Aug 9, 2014
Pros: Staff were genuinely friendly.
Cons: See above problems. Surrounding roads (major and minor) just blocked off????
Location: Pompeii close by.
Wifi not available in all rooms! Not accessible in room 114, extremely intermittent in room 311. Booklet in room states wifi available in 'all areas" - definitely not pool area. Residents treated a poor second when Hotel hosts "wedding receptions" and or "parties". Residents cars are moved out of hotel and across the road into a field to enable wedding/party guests to drive into hotel. Similarly front, rear garden and rear terrace all used for "wedding/party guests". No advanced warning to residents that these events are taking place. (Saturday and Sunday during our week). Thankfully across the road is "La Brace" a restaurant which was always available with good food and inexpensive prices. In room safe, (directly above bar fridge) was like a sauna..... do not store electronic devices in there! Both cupboard doors had to be opened to access either safe or bar fridge due to odd partitioned shelves. 3 panel glass shower door barely hanging on - open slowly and carefully. Air Conditioning failed one night, just blowing air, as did a complete wifi failure over two days. Not reliable for business user. (WiFi)
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent

Grand Medusa

Posted Aug 4, 2014
Pros: See above.
Cons: There is a free shuttle TO the local station 4 times a day. It would see reasonable to offer the return shuttle free at those times also.
Location: Several restaurants/ pizzerias in the vicinity - try La Brace, turn left outside the hotel, go down a narrow road/ drive about 70 metres on the right.
Very pleasant old world style and charm. Welcoming and helpful staff. Lovely pool - great jacuzzi options in pool. Peaceful and green gardens, beautifully lit at night.
5 out of 5
Recommended
for Everyone
by A verified traveler from Surrey UK

Excellent hotel with views of Vesuvius.

Posted Jul 26, 2014
Pros: Hotel has excellent grounds, friendly, helpful staff, great pool, It is well maintained and is lovely design.
Cons: There needs to be more, better quality cosmetics in the room, hair conditioner especially. There were no tea or coffee making facilities in the room w
Location: There is not a lot to do locally but there is at least one excellent place to eat nearby in walking distance. The lovely grounds of the hotel make up
We used this hotel for five nights on our honeymoon and it was a fantastic hotel in beautiful grounds with exceptionally friendly, helpful staff. The hotel is well situated for trips to Sorrento, Capri and visiting the Amalfi coast. It doesn't have all the facilities we come to expect in 4/5 star European hotels but the hotel, its setting and staff made up for it. We would happily stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Hotel

Posted Jul 20, 2014
Pros: GREAT location, amazing hotel between two preserved Villas that were engulfed in the 97AD eruption. The Hotel SPA is out of this world!
Cons: Food and Drinks could be a little cheaper, you are paying 5 Euros for a beer etc etc. The aggressive driving of the locals is out of this world
Location: Pompai, Almafi, Sorrento
La Madusa is a fantastic hotel, close to Pompai, Sorrento and the Almafi Coast. You need a car as this hotel is an oasis of calm in a crazy part of the world. The hotel is situated on a cliff overlooking the cities and towns that surround Vesuvius. From the hotel you have a fantastic view of the Mountain, combined with fabulous service and facilities. The Area feels very Neapolitan/Local but don't let you put you off, the city beneath the hotel at first seems industria if you drive in. But if you don't get scared by the driving and make it to the centre it is a nice city with lots of restaurants, a sea front and the usual high street shops. Its a great place to grab a bite to eat.
Comment from Hotel Management
Jul 26, 2014 by Mariano Imperato, Hotel Management
Dear Guest, It’s a pleasure for us to know you enjoyed your stay at our hotel, enjoying the various services. The location is indeed a peaceful one but so centrally located that it makes it convenient for most activities in the area. Thank you for posting your review, we appreciate your feedback! Best regards,
5 out of 5
Recommended
for Couples
by A verified traveler from hampshire

Lovely hotel

Posted Jul 12, 2014
Pros: Everything
Location: La brace restaurant - go there!!!!!!!
Thoroughly enjoyed our stay at the medusa. The staff were brilliant, very welcoming and so helpful and friendly, nothing was too much trouble. Great food, fabulous setting and a swimming pool to relax in after a hard day sightseeing !
Comment from Hotel Management
Jul 26, 2014 by Mariano Imperato, Hotel Management
Dear Sara, We would like to thank you very much for having taken the time to write such a nice and detailed report of your stay, that we will share with the entire staff. It is a real pleasure to hear that we have succeeded in meeting your high expectations Taking good care of our Guests is our main commitment. We really look forward to the opportunity of welcoming you back in a not distant future and to let you experience again our personal touch. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel, brilliant staff.

Posted Jul 9, 2014
The hotel and staff were absolutely lovely (as was the weather!). The only down side is that the hotel isn't close to the town centre but the hotel runs a shuttle service to the town centre and the train station so it doesn't make much difference.
Comment from Hotel Management
Jul 26, 2014 by Mariano Imperato, Hotel Management
Dear Guest, Thank you for taking the time to share your experience at The Grand Hotel La Medusa with the Expedia community and with us. We look forward to your renewed visit to our city and exclusive Hotel for another experience to treasure. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, New York

Great location for sites and spa like setting

Posted Jun 24, 2014
We were not sure about the location at first, but after entering the gates and seeing the beautiful grounds, experiencing the high quality staff and treatment, convenience of location to Pompeii, Sorrento, Naples and other area sites, this hotel turned out to be perfect. It afforded the great option to either get out and see the sights or decide to spend a day relaxing in this beautiful facility. If we go back to this area of Italy again, we would not stay any other place. Great!!
Comment from Hotel Management
Jul 26, 2014 by Mariano Imperato, Hotel Management
Dear Rob, Dear Karen Thank you very much for having posted your rewarding feedback and for having recommended staying at our Hotel and visiting Castellammare di Stabia to other discerning travelers; we are grateful to you. We are delighted to read that the friendly and helpful attitude of our team members made you feel welcome! They will surely be encouraged by your remarks about the service quality. As you mentioned, the central yet tranquil location of our Hotel makes the visit of the area even more enjoyable. Hopefully, we will have the pleasure to welcome you back to the GrandHotel La Medusa in the soonest future! Best regards,
5 out of 5
Recommended
for Everyone
by Keith from California

Nice hotel near Pompeii

Posted Jun 19, 2014
Pros: The hotel itself if beautiful, very elegant. The staff was very friendly and helpfull.
Cons: The WiFi here was very poor. We were unable to connect during our stay.
Location: It is about a 30 minute drive to Sorrento and about 10 minutes to Pompeii.
We stayed a the hotel while visiting Pompeii. It is only 3 miles or so away. The hotel is a wonderful property located in a walled compound. The surrounding area is a bit rundown so don't expect to stroll the streets in the evening. We ate our dinners at the hotel which was excellent.
Comment from Hotel Management
Jul 26, 2014 by Mariano Imperato, Hotel Management
Dear Guest, We thank for your pointing out many of our assets here at Grand Hotel La Medusa. The central yet quiet location is one of them but the one we are the most proud of is our high standard of services. Service wise we try our utmost to indulge all of our guests as we have a passion for them. Thank you so much for staying with us and we hope to see you in near future. Best regards,