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Reviews of Hotel Sercotel Plana Parc

3 out of 5
Hotel Sercotel Plana Parc
Calle Oroval, 8 - Pol. Ind. Ull Fondo, Les Alqueries, Castellon

Reviews

8.4

Very Good

Rating 10 - Excellent. 76 out of 192 reviews" "
Rating 8 - Good. 88 out of 192 reviews" "
Rating 6 - Okay. 19 out of 192 reviews" "
Rating 4 - Poor. 7 out of 192 reviews" "
Rating 2 - Terrible. 2 out of 192 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient
Stayed 1 night in Nov 2023
Response from Reception HPP on Nov 19, 2023
Muchas gracias HPP

10/10 Excellent

Milen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay!
Just incredible, I don't have words to describe how much I liked it!
Stayed 1 night in Aug 2023
Response from Recepción Plana Suites on Sep 2, 2023
Thank you HPP

8/10 Good

peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
It was ok.
Stayed 1 night in Mar 2023
Response from BIENVE ROCASPANA/JEFA DE RECEPCIÓN on Mar 30, 2023
Thank you very much.

8/10 Good

Katie

Stayed 2 nights in Jul 2022
Response from BIENVE ROCASPANA/JEFA DE RECEPCIÓN on Jul 25, 2022
Thank you. Best Regards.

4/10 Poor

Deeba

Traveled with family
Disliked: Staff & service, property conditions & facilities
Disappointing
The hotel check in was quick, the counter clerk was ok. The room was smelling very very bad. The sheets, linen etc were all clean, but the room had a smell like that if an old moldy house. I called and informed the reception desk, but he informed me that while he was sorry, he could not change the room as the hotel was totally booked. This was a last minute booking that we did, we arrived at 1 am and checked out at 8 am to fly back to Boston. We stayed at their Barcelona location, Valencia location and Granada location. This was not a good experience.
Stayed 1 night in Jun 2022
Response from BIENVE ROCASPANA/JEFA DE RECEPCIÓN on Jun 29, 2022
Thank you for tell us your feelings. We are working every day to improve our instalations. Best Regards. Staff Sercotel Plana Parc

4/10 Poor

stephen

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Dodgy parking
The bar at the rear of the hotel had a lot of mosquitoes. We paid for the parking of 2 bikes under the hotel, when going to them in the morning both bikes had been damaged throughout the night, damage to one was not spotted for a few hours. When telling reception they weren't interested, said there was no cameras and suddenly couldn't understand me
Stayed 1 night in Jun 2022
Response from BIENVE ROCASPANA/JEFA DE RECEPCIÓN on Jun 21, 2022
Excuse us Sr., but I have nothing to tell you because I have asked all my partners and they tell something diferent like that they attended you properly and your motorbikes (not bikes) were perfect at 00h in the night. Later, we normally don't have check ins. Best Regards Staff Sercotel Plana Parc

10/10 Excellent

edward

Stayed 1 night in May 2022
Response from BIENVE ROCASPANA/JEFA DE RECEPCIÓN on May 9, 2022
Thank you very much!!! Until next time. Staff Sercotel Plana Parc

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Went to watch Man United vs Villarreal in Champions league. Stayed for two nights, comfortable sleep, service was good. Breakfast was good. Check in and check out very easy. Came across no problems. Clean hotel and good base for visiting Villarreal. Would stay again if coming back to Villarreal.
Stayed 2 nights in Nov 2021
Response from RECEPTION on Dec 2, 2021
Thank you very much. Your comment is very pleasant for us. We hope to see you next time. Best Regards. Staff Sercotel Plana Parc

8/10 Good

Anthony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Difficult to get to.
Lovely hotel. A little far out and real trouble getting taxi's. The hotel was clean ans comfortable. Very nice breakfast and staff were lovely.
Stayed 1 night in Nov 2021
Response from Staff Sercotel Plana Parc on Nov 25, 2021
Thank you very much for all. We'll hope to see you again in the hotel. Best Regards. Staff Sercotel Plana Parc

10/10 Excellent

jack

Stayed 1 night in Nov 2021
Response from Reception / Sercotel Plana Parc on Nov 25, 2021
Thank you very much!

8/10 Good

K P J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from BIENVE ROCASPANA/JEFA DE RECEPCIÓN on Nov 4, 2021
Thank you very much!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from BIENVE ROCASPANA/JEFA DE RECEPCION on Jul 28, 2019
Buenos días! Agradecemos su valoración. Estaremos encantados de volverle a atender.

8/10 Good

Norman

Liked: Cleanliness, property conditions & facilities, room comfort
Business hotel
Hotel is convenienty located near the AP7 motorway with a decent restaurant, comfortable beds and breakfast served for extra fee. Traveling for business and a good location for that purpose. Needed a business receipt but hotel not able to provide that due to booking the room on Hotels.com.
Stayed 1 night in May 2019
Response from Reception Department on May 29, 2019
Dear Customer, Thank you very much for sharing your experience lived in our establishment. We hope to have see you again in order to offer our best service. Our best regards

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect clean, good food brilliamnt hotel
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very good value for money, polite compentant staff, good menus and spoltless hotel. A+
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2018
Response from Recepcion on Feb 7, 2019
Gracias por su valoración

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel, would definitely use again
The hotel is ideally situated just off the motorway, so brilliant for breaking up a long journey through Spain. The hotel was very modern and clean, with a very comfortable bed. We arrived late and night and the staff were very welcoming and helpful, plus the breakfast in the morning was well worth the money.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Sercotel Plana Park
Hotel is in an industrial estate but quite close to centre of town .
Stayed 1 night in Sep 2018

8/10 Good

Sean

Road trip Spain, France, UK and back again.
Great hotel and lovely staff, ok, so the location could have been better, but it was perfect for us, just two minutes away from our motorway. I stayed in eight hotels during this trip, in UK, France and this one in Spain, this was by far the best.
Stayed 1 night in Aug 2018

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good position for overnight
This is a hotel just off the highway which is why we stayed here. Went for the half board, good idea as there were no restaurants nearby. Dinner was ok, mostly single commercial travelers watching footlball. In my opinion, bed was super comfortable.
Stayed 1 night in May 2018

8/10 Good

Mari, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for stop over
Very convenient, close to main roads. Good for business or journey stopover. In an industrial estate no shops around. Car is a must. No complaints suited us for what we needed on our way to Barcelona.
Stayed 1 night in Dec 2017
Response from Bienve/Jefa de Recepción on Jan 30, 2018
Good morning, thank you very much for your visit and your comment. Best Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff!
I can't say enough about the reception staff! They were awesome. The hotel was convenient to the cities that we wanted to visit.

8/10 Good

Melissa, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Beautiful hotel with locely helpful staff.! Only thing is that it's quite away from everything so had to get cabs everywhere which cost a lot of money. But other than that it was a beautiful hotel with a lovely little pool area :)

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stay here if you have a car
This hotel is nice, clean and the staff are helpful however it's location is poor and not as advertised on the Expedia website The towns around it are deserted ghost towns meaning that you have to get a cab to a nearby train station (as to walk there takes up to 40 minutes) which cost around 10 euros for 10 minutes to get anywhere for a nice dinner or wander round. There are no beaches near the hotel it is not a place for tourists and I would not recommend it to English tourists. The location itself did not feel safe and we even cut our holiday short because we did not want to be there.

8/10 Good

Bronwyn, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge comfortable room
An out of the way location with good access if you have a car. 1/2 board was good value. Dinner was excellent. Too many sweet choices for me at breakfast. Good service.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in an odd location
This is a very nice hotel in a very strange location. It's very convenient to the highway, but it seems to be in some sort of industrial park that is far removed from any amenities such as restaurants. It is at least a 20 minute drive into the nearest towns which we found quite inconvenient. Other than the lack of nearby conveniences it's a really nice, clean, and comfortable hotel that is more than reasonably priced.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in the middle of an industrial site but otherwise all was very good.

8/10 Good

Mikel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

penelope, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities
long way from any food and beach.
great food and comfortable beds. the staff were very helpful. good for a stop over close to the motor way.

8/10 Good

Tracy, United Kingdom

Liked: Cleanliness, property conditions & facilities, room comfort
Newly hidden gem
Excellent value for money, free parking free wifi, lots of free toiletries as well, free air con, which is a must from a hotel with mostly glass exterior . Extremely clean, staff are as quite friendly, food is reasonably priced with a set menu available each night costing 16€ three course and a drink, I always had the wine, and they'd pour you a glass then leave what was left in the bottle, which ways amounted to around 3 glasses. The snack menu isn't great but they do have a bending machine for bits and drinks too. TV channels there wasn't even a news channel in English, we aren't tv watchers on holiday but do like to catch up on the the news when getting ready after a shower. There's no evening entertainment but you're about half an hour or so from Valencia which is good for the evening. There is a small pool in the back, nice for a quick dip, and outside lounge area and bar, all very nice, just a little too close to the roads. There is a small gym and a steam room, but the steam room is not ready to use yet. We were really pleased with our find and with a few few extra touches this could easily be a five star.

10/10 Excellent

Stuart, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Great stay the staff were extremely helpful and were happy to arrange taxis and help out with coffee when we left early on the last day.

10/10 Excellent

Johanna, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More like a four star!
We stayed at this hotel during a road trip, so we chose it as the location was convenient for us. Although it is probably not a hotel you would stay very long at because of the location/neighborhood, it was perfect for a stop when you are on your way somewhere. We chose the half-board and I highly recommend this, the food was very good! The rooms were great. A modern hotel that feels more like a four star than three. We will definitely return if we drive past again!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception HPP on Feb 27, 2024
Agradecidos

6/10 Okay

Siegfried

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception HPP on Feb 27, 2024
Agradecidos.

8/10 Good

Eva

Liked: Cleanliness, property conditions & facilities, room comfort
Lo único que no me gustó, fue que la salida era a las 12:00h y a las 11:20h estaba entrando a la ducha y oí como la camarera de piso abría la puerta para entrar a limpiar. Si la salida está estipula a una hora ,no debería de entrar nadie a la habitación hasta que no entregue la llave en recepción.
Stayed 1 night in Nov 2023

10/10 Excellent

Oswald

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Reception HPP on Nov 7, 2023
Thank you. Until next time. Best Regards HPP

8/10 Good

Benny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception HPP on Nov 7, 2023
Thank you very much. Best Regards

10/10 Excellent

María Eugenia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El servicio excelente, el aspecto desfavorecedor
Stayed 1 night in Oct 2023
Response from Reception HPP on Nov 7, 2023
Agradecidos por su comentario. Saludos.

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Recepción Plana Suites on Sep 7, 2023
Agradecemos su puntuación y esperamos verle de nuevo. Saludos.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hotel
Dejligt hotel tæt på motorvejen. Glimrende restaurant og morgenmadsbuffet. Kommer gerne igen.
Stayed 1 night in Aug 2023
Response from Recepción Plana Suites on Sep 2, 2023
Mange tak

8/10 Good

pascal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Recepción Plana Suites on Sep 2, 2023
Gracias

8/10 Good

Noelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Recepción Plana Parc on Sep 2, 2023
Muchas gracias

10/10 Excellent

AGUSTIN

Stayed 1 night in May 2023
Response from HPP on Jun 19, 2023
Estimado Agustin: Muchas gracias por su excelente valoración. Esperamos volver a verle pronto.Feliz verano!

10/10 Excellent

ANNA

Stayed 1 night in Mar 2023
Response from HPP on May 18, 2023
Muchas gracias por todo Un saludo

10/10 Excellent

Alba Elvira Palacios

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Amabilidad y rapidez en la reserva y al contactar con ellos. El hotel limpio y cuidado y habitaciones cómodas y bonitas. Repetiria sin duda
Stayed 1 night in Feb 2023
Response from BIENVE ROCASPANA/JEFA DE RECEPCIÓN on Mar 3, 2023
Muchas gracias por su comentario y puntuación. Saludos.

8/10 Good

Jesus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena experiencia
Hotel muy recomendable si vas de viaje por trabajo y con coche. Fácil acceso a la autopista. Cerca no tienes nada, pero tienen desayuno y cena en el propio establecimiento y están muy buenos.
Stayed 1 night in Feb 2023
Response from BIENVE ROCASPANA/JEFA DE RECEPCIÓN on Mar 3, 2023
Muchas gracias por su comentario y puntuación. Saludos.

8/10 Good

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from HPP on Jan 29, 2023
Muchas gracias por todo Saludos

8/10 Good

MARIA LUISA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvo todo perfecto, sin duda volveré a repetir
Response from BIENVE ROCASPANA/JEFA DE RECEPCIÓN on Jan 11, 2023
Muchas gracias por su comentario. Saludos.