Ratings based on 228 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified traveler from texas
DisappointedPosted Aug 4, 2014
The hotel is just not what I expected. The rooms/bathrooms really need to be updated!
for Everyoneby A verified traveler
GREAT stayPosted Jul 5, 2014
the hotel was great the grounds were great, the breakfast was a true disappointment especially because the restaurant atmosphere was so nice and yet all they served were carbs.. So don't believe when they say free breakfast just don't bother. They needed more support for the front desk and the guy who helped us at night when we checked in was not into it and I had to search for a person to help us check out But the hotel itself was really nice
for Everyoneby Sneak
Nice location for a hotel in a small town.Posted Jun 4, 2014
Pros: Jenny was very pleasant when we checked in and had out room ready. Very prompt.
Cons: Breakfast that is offered can be improved for sure.
The hotel boast great views. The morning we departed, the breakfast that was offered for free had a lot to be desired. Not really a breakfast though. I am preaching about this as my wife and I were really excited that we would get to enjoy a warm breakfast that morning. For the cost of the room I would have really expected a bit more.
for Business Travelersby A verified traveler
Posted May 28, 2014 on Hotels.com
for Everyoneby Jalex from Amarillo, TX
Amazing Experience!!Posted May 28, 2014
Cons: The breakfast was the ONLY disappointment. The only thing they served was buiscuits and waffles.
Location: San Antonio is only 20-30 minutes away. The local bakery in town was amazing!
We stayed at the Hotel Alsace for 4 nights and had the most amazing experience! Every single staff member seemed to go above and beyond to keep us happy from the desk clerks to the maids to the groundsmen. We would absolutely love to spend another weekend/trip here. The ONLY downside was that the breakfast has no protein, just carbs. But overall, great stay!
for Everyoneby daniela from fort worth tx
NicePosted May 26, 2014
Ok, the pool was close for some party. We haves to wait for room and them they give as another because the room it was not clean!!
for Everyoneby A verified traveler
Great setting.Posted May 25, 2014
Pros: Front desk staff very nice. The setting and pool are great.
Cons: Continental breakfast.
Continental breakfast in the morning was poor at best. We arrived 30 minutes before closing and they were out of coffee and the hostess refused to make more. After more guests arrvied I think she made one pot of coffee. The only thing left to eat was the make it yourself waffle. They were either out of food or she refused to put more out. The hotel itself is in need of general maintenance. The setting is beautiful and the rest of the hotel staff was great.
for Everyoneby linda from masachusetts
My visit to CastrovillePosted May 12, 2014
Pros: The coffee in the morning was a great way to start the day.
Cons: Great as it is
Location: I was visiting family so that did not matter, I just needed to relax & this place was perfect.
I had a king size bed, very nice room, amazing view of the hills and a quaint town. I slept so well that I will go back.
for Everyoneby joeeph
Great getawayPosted May 8, 2014
Ambrose was a great guide, plenty of interesting stories. Can't wait to get back.
for Business Travelersby Donna
Posted May 7, 2014 on Hotels.com