2/10 Terrible
Verified traveler
Traveled with partner
Jun 30, 2021
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a horrible experience! We arrived at around 20.30 and were greeted in the parking by the manager. We were informed that the lift was not working and were escorted to the reception through the service door. We paid for our stay (2 nights) and immediately we were informed that the AC was not working. Of course this was a problem for us as it was a heatwave. They insisted on showing us the room as they were convinced that once we would see the room we would decide to stay. The room's décor was outdated and extremely hot so we were offered a room at a nearby hotel for the first night until the AC was fixed. We were informed that we were the only guests which felt very weird but understandable given the state of the so called hotel. The manager offered us a junior suite with sea view due at the other hotel due to the inconvenience and invited us back at the Marina hotel the next night as the AC would have been fixed by then. We were assured that this other hotel was accessible on foot however it turned out to be 25 minutes away on foot which is not as close as we told. We struggled to find this other hotel as it was in the middle of nowhere not in the center where we wished to stay. We checked in at this hotel and were then shown to our room which was in a state of complete disrepair. The next day we left Aci Trezza and found another hotel as we did not want to return to Marina Hotel. Wasted money, stay away!!
Verified traveler
Stayed 2 nights in Jun 2021