Outdoor dining

Reviews of Shalai Resort

2 out of 5
Shalai Resort
Via Marconi 25, Linguaglossa, CT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 16 out of 24 reviews" "
Rating 8 - Good. 6 out of 24 reviews" "
Rating 6 - Okay. 1 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

SAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy.
Excellent staff, full spa including massage and a Michelin star restaurant. Also close to gateway to Mt Etna.
Stayed 2 nights in Nov 2023
Response from Interlude HR Customer Care Department on Feb 14, 2024
Dear Sam, thank you for the review and for choosing Shalai Resort for your stay in Linguaglossa. We are really pleased that you appreciated our services and the Michelin str restaurant. We hope you'll be our guest again during your next stay in Sicily. Best Regards

2/10 Terrible

David, Miami Shores

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
All rooms on the 3rd floor have no windows, mattress and linens were 3 star at best. Owner of the hotel Leonardo extremely rude, and lacks basic customer service skills.
Stayed 2 nights in Feb 2023
Response from Interlude HR Customer Care Department on Mar 6, 2023
Dear David, thank you for the time you spent in writing a comment. It’s always important to know our guest’s feedback to improve our service.We would like to explain in detail the facts happened during your stay.According to your booking details you booked a cozy room, that is our entry level room, but despite this, before your arrival, we assigned you a room of higher level, the standard room on the second floor, by making a free upgrade.At your arrival, you didn't appreciate the upgrade, because you wanted a room on the first floor.Therefore, once you entered the room and you saw it, you addressed rudely to the receptionist in charge calling it the "crappy room" because there were no windows. We would like to emphasise that Shalai is located in a nineteenth century building and it has only two floors. Probably, you did not realize that the room is on the second floor and in the room there are the skylights (with VELUX installed) that ensure the right natural lighting and the correct air exchange.The receptionist suggested to change room again and move to the first floor in the Junior Suite for an extra charge usually reserved for our VIP club guests. So any Shalai rooms was good to you.Additionally, we want to point out that the owner Luciano was not rude at all, because you approached and threatened him during the dinner in a pizzeria outside the hotel, invading its personal privacy. While he was having is meal you asked him many times to recharge your electric car at the hotel, asking for a charging station. Despite everything he always replied to you in a polite manner that we were sorry but they have no way to help you with the charging station, since the nearest one is located in a nearby town. When you didn’t like its reply, you threated him saying that you would leave a bad review, and here we are!Last but not least, for what concern the sheets, you didn’t report anything to the reception, in the room we use percale sheets, top sheet in satin line, soft terry towels with excellent grammage, bathrobe and slippers are also provided.For the next time we suggest to choose a hotel near a charging station or with this service included because, there is no hotel that can install a charging station during the night of a guest stay.Best regards

10/10 Excellent

Alana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a truly lovely time at Shalai. They came recommended by friends who stayed earlier in summer. The hospitality was amazing. Marta and her team were so helpful. We loved their dining recommendation and the resort itself was so well maintained and comfortable. Amazing breakfast and we used the Spa features and treatments as a special treat and we are so glad we did.Not something we normally indulge in but it was a special occasion and was well worth it- great value. We wish we could have stayed a little longer to explore the Etna wine country but are really happy we were able to visit for the time we did.
Stayed 2 nights in Oct 2022
Response from Interlude HR Customer Care Department on Oct 14, 2022
Dear Alana, thank you for your nice review.We are delighted that your stay has been pleasant and that you had the opportunity to appreciate our location and our one star Michelin restaurant.Your review is gratifying for us and encourages us to do things always with more passion to offer a high quality service.We would like to thank you for choosing Shalai for your holiday in Linguaglossa and we hope that in the future you can be our guest again. Best regards.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience, great service.
Stayed 2 nights in Jul 2022
Response from Interlude HR Customer Care Department on Aug 17, 2022
Dear Michael, thank you for the review and for choosing Shalai Resort for your stay in Linguaglossa. We are really pleased that you appreciated our services. We hope you'll be our guest again during your next stay in Sicily. Best Regards

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
How it should be done.
Wonderful.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to relax, small litte village, but not to far from Taormina, but you do need a car to get to places.

10/10 Excellent

Gregg, Phoenix, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible find!
Friends of ours stayed at this hotel a couple of years ago for one night and recommended it. We decided to stay for three nights. It was the best decision of our trip. Our flight to Catania was delayed by 10 hours and we had a long, horrible day in the Rome airport. We arrived at the hotel very late and very tired after a stressful drive from Catania. The staff welcomed us with open arms, carried our luggage to our room, immediately asked if we would like a late dinner at their excellent restaurant, and offered to change the date and time of our planned excursion the next day. The hotel and staff remained top notch the rest of our time there - recommending other restaurants, providing excellent breakfasts, and answering other questions. Linguaglossa was a small, friendly town close to Mt. Etna. My family and I highly recommend The Shalai!

10/10 Excellent

Hanna

Stayed 1 night in Jun 2022

10/10 Excellent

Daniele

Stayed 3 nights in Dec 2021

10/10 Excellent

Stefania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo
Un palazzo dell ottocento al centro di Linguaglossa con un servizio ottimo. Camere curate e colazione eccellente. Il ristorante dell'hotel ha una meritata stella Michelin. Servizio ottimo. Posizione strategica per andare sull'Etna
Stayed 2 nights in Jul 2021

8/10 Good

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Interlude HR Customer Care Department on Feb 28, 2020
Dear Guest, Thank you for choosing Shalai Resort for your stay. Best Regards from Linguaglossa.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Interlude HR Customer Care Department on Oct 17, 2019
Dear Guest, thank you so much for your review. We are glad you appreciated Shalai Resort. We hope you will be again our guest, during your next stay in Sicily. Best Regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un peu de lumière en plus dans la salle de bains ne serait pas de trop
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Edificio storico molto bello e curato con un buon servizio e una Spa molto carina
Stayed 1 night in Apr 2018

8/10 Good

thomas, NRW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Hotel mit kleinen Einschränkungen
Riesiges Bett, Dunkles Bad mit nur einer schwachen Lichtquelle. Die aber ausreicht um den Schlaf des Partners zu stören, wenn der andere nachts ins Bad muss. Eine Glaswand grenzt an das Zimmer und lässt das Licht durch. Die Schiebetür zum Bad ist slles andere als angenehm, denn sie ist systembedingt nicht dicht.

10/10 Excellent

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hôtel splendide à recommander
hôtel spllendide à recommander

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

sebastian, stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shalai
Fantastic hotel, one of the best I have ever stayed at!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort