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Reviews of Club Balai Isabel

3 out of 5
Club Balai Isabel
Barangay Banga, Talisay, Batangas

Reviews

6.6
Rating 10 - Excellent. 13 out of 112 reviews" "
Rating 8 - Good. 33 out of 112 reviews" "
Rating 6 - Okay. 47 out of 112 reviews" "
Rating 4 - Poor. 8 out of 112 reviews" "
Rating 2 - Terrible. 11 out of 112 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jeliza

Stayed 1 night in Jan 2024

4/10 Poor

Ronald

Traveled with partner
Disliked: Amenities
Nice location on the lake, but old facilities not as clean as expected. 2 star accomodations. Poor parking, had to park off in muddy field. TV did not work.
Stayed 1 night in Dec 2023

2/10 Terrible

Marcelino

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still closed but taking non-refundable bookings?
The place is still closed. Somehow i was able to book a non-refundable booking there. I tried reaching them for confirmation but the 3 phone numbers I was given didnt work or no answer. I also tried reaching them by email with no response. They finally responded 5 days later in instagram that they were closed one day before my reservation. I want my money back.
Stayed 1 night in Nov 2020

10/10 Excellent

Diana Jean

Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The room was clean. Checkin process was a pain and not efficient. There is no wifi in room. Christmas eve buffet was a disappointment as they ran out of food.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
The wifi is bad, there’s a wifi but no connection . No telephone to reach the hotel staff. terrible stomach ache and diarrhea, I think the bottled water. But the room was nice and clean. Too expensive It does not meet my expectations !
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They turned off the power and the room was a mess no wifi available either
Stayed 1 night in Jul 2019
Response from Leonardo on Jul 9, 2019
Hey, We’re extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Leonardo

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We never got any help prior to check in
Stayed 1 night in Jun 2019
Response from Ravneet on Jun 25, 2019
Sorry for the hassle you faced, We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, Ravneet

6/10 Okay

Verified traveler

Liked: Staff & service
Outdated
The place a bit outdated. There were a lot of flies in the dining area.
Stayed 1 night in May 2019
Response from Ravneet on Jun 24, 2019
Hi, We sincerely apologize for the trouble caused. We would like to thank you for sharing such an important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Ravneet

8/10 Good

Ma. Angelita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Aaron Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Perfect getaway destination
Less than one and half hours drive from Manila, Club Balai is now my favorite weekend getaway destination in Luzon! We stayed in a premium room overlooking the gorgeous Taal volcano and lake. There is no in-room wifi which makes it perfect for family to bond. Safe location and tight security. Lots of trees for a breezy nature walk. Very relaxing and quiet surrounding. Beautiful houses too. We only had issue when ordering breakfast. The staff does not seem to understand the continental set and other breakfast sets which took more than 15 minutes just to get our orders correctly.
Stayed 1 night in Mar 2019

6/10 Okay

Victor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rip off transportation beware!
All good, almost 5 star but no transport available. Any taxi service will take about 2 hours to arrive and cost $100 even for 1-2 kilometres. It is incumbent upon all serious hotels to make provision for their clients to travel not to rip them off like this.
Stayed 2 nights in Mar 2019

6/10 Okay

Marika, Vancouver, BC

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed here as we attended a wedding. The venue for the wedding was absolutely gorgeous! The ambience of the resort is nice and looks great in photos. The food was good and the service was good. However, it is outdated and dirty. We booked a room with a supposed view but was given a room on the ground floor; a view of the sidewalk and parked jet skis rather than the lake. The a/c controls were broken and the a/c was on full blast. They “upgraded” us to their veranda, but it was crawling in ants. The third room we moved to was on the third floor and it was decent. Breakfast buffet was decent and the pools were nice.
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Nasty, dirty place. Do not bother to come waste of time and money
Stayed 1 night in Mar 2019

6/10 Okay

Catherine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service was bad both in the hotel and restaurant
Stayed 1 night in Feb 2019

10/10 Excellent

Benjie, San leandro CAus

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very good location. Excellent view of taal and the lake. Fiscinated by the view of the crater
Stayed 1 night in Feb 2019

8/10 Good

Shawn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest and relaxation overload
Had a great time..!!!breakfast was superb!!
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

4/10 Poor

Leah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Really disappointed.
We got the wrong room and it was super uncomfortable. They wouldn’t make it right and also tried to charge us extra. Super disappointed.
Stayed 1 night in Dec 2018

8/10 Good

Reynaldo

We had a great time. I commend the staff. Very helpful and attentive. The place was clean and pizza was great!
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Not recommended
Service is bad. It took a lot of time to check in and check out
Stayed 1 night in Sep 2018

6/10 Okay

A, Manila

Liked: Cleanliness, staff & service, room comfort
Hotel room with a view
Everything was nice, except the fact that the lake is soo dirty and was not properly maintained. We were planning to do some water activities, but when we saw the water, we've changed our minds right away.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

The kids had fun in the Aqua park. The staff were very kind & helpful. Pools were great. The food is also good. The room looks nice, we stayed in a loft. Beds were not as comfy. The A/C needs work, it wouldnt get cooler, we had to turn the fan.
Stayed 1 night in Aug 2018

10/10 Excellent

Mike, Metro Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort family friendly. Great for kids and the whole family
Stayed 1 night in Aug 2018

6/10 Okay

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No intènet in room .no cignal on television. Poor room aircondtion
Stayed 1 night in Aug 2018

6/10 Okay

AJ, Philippines

Liked: Cleanliness, staff & service, room comfort
Hotel staff were friendly and the room was spacious. Hotel was not prepared though to handle so many guests.
Stayed 1 night in Aug 2018

8/10 Good

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Jun, Paranaque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to beach front
peaceful and pleasant to stay. foods are more asians and its OK. pools are clean and big. surroundings is OK. staffs are courteous. parking area is OK waste water treatment plant from hotel is necessary before disposal to lake.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Disliked: Cleanliness, room comfort
Stayed 2 nights in May 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Nice view that's all
Check-in was ok though we spent about an hour to do it. No assistance to go to our room assignment rather, a map was given and we located it on our own. Room was big but there was nothing except for the beds. Cable connection was bad and the favorite shows of my companions were not available. No comfortable seating area inside the room. There was a small table with 2 chairs and it's situated near a leaking air conditioner. No foot rugs hence when you come from the pool/lake you will practically make the entire room wet. Also, when we arrived there were no towels provided. Called the reception/front desk a few times and until I was scolding the receptionist real hard that's the only time the towels arrived. The room given to us was near the water tank & pump, so the noise was really very very bad! Getting a good sleep was almost impossible. I wanted to transfer to another room but my parents who are already seniors were too tired so we just had to bear the noise. We stayed for 2 nights and they don't offer daily cleaning of the room. They just gave us a set of towels on our 2nd day. I asked for bottled water which the attendant never delivered to us. The pools were very nice. Their biggest pool was nice except that a bigger portion of the pool was deep so the people were concentrated on one area and 60% of the area was unoccupied since it's deep. Water quality at the aqua park will make you sick and will make you think twice to play.
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Internet sucks, buffet has flies, not refilled on time, no phone in the villa we stayed in, small ants crawling everywhere in the room
Stayed 1 night in May 2018

2/10 Terrible

Earl

Disliked: Staff & service, property conditions & facilities, room comfort
No elevator in building for senior citizen to use. We were given 4th floor rooms. They limit free breakfast for 3 persons only even though we booked 4 person. The only free amenities is the pool the rest you have to pay
Stayed 1 night in May 2018

8/10 Good

Esther Judith

Liked: Staff & service

6/10 Okay

Verified traveler

Liked: Staff & service

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Lake water is dirty.. facilities sucks
First of all, i bookd a room on the first floor because my mom is 87 and she cant go up and down yhe stairs. But they put us in on yhe 4th floor. Its ok because they had an elevator. But in the room itslef, all the beds ar upstaurs so my mim had to ho up and down.. so no use. And they wouldn't let us transfer because they said its full. I paid 34k for that? Good thing nothing happened to my mom. Lake water is so dirty you wouldn't want to swim there. They should maintain the cleanliness of the lake. Its such a shame to foreigners to see that kind of water. Room was ok but there was no towels. ( had to ask for it.) AC in one room was not working. Oh my TV was not working. Curtains were a little bit dirty and they just made up a rod to hang the curtains so if we pull the curtains the rods would fall. NO HOT WATER . WATER WAS COLD. i was with my mom who us who again is 87 yrs old and she had to bear the cold water because they can't fix it. So dissapointing.. Good side, pool was big and not to crowded. Food was ok and affordable. They lack staff to attend to customers. Over all stay was dissappointing but we cnt do anything but just make the most out of the P34,000 pesos that i paid.
Stayed 2 nights in Apr 2018

6/10 Okay

Pinky, Manila

Liked: Property conditions & facilities
Disliked: Cleanliness
Facilities are great but room is bad
The room given to us had cockroaches in the bathroom. No elevator, as it was on the 4th floor and location is at the very end of the resort. They were nice enough to transfer us to the 1st floor. Then again, there were termites on the bathroom door. Would have been a nice room. Good thing we had to stay for a night only. Maybe they have better and maintained rooms in other locations (I hope). But the facilities are great. My kids enjoyed the stay
Stayed 1 night in Apr 2018

8/10 Good

Rizza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Anna, Manila

Disliked: Cleanliness
Overcrowded and overrated
When we got there, there were 3 weddings and barely space to park and appreciate the surroundings. The receptionist just gave us a map and left us on our own to find the place which was not properly described. Tired and lost, we couldn't find any hotel staff to ask but had to call the number which was very difficult to contact.
Stayed 1 night in Mar 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Timeliness and subpar customer service
Booked our stay at Club Bali on Expedia but when we arrived at the hotel, they can't find our reservation so they made us wait outside for almost 2 hrs for a check-in. We are just waiting there under the heat of the sun for check-in with no updates and not even an apology from the staff. There is no sense of timeliness from the staff and they avoid answering questions. If you ask them one thing, they forget about it until you follow-up. Not only did we wait for 2 hrs for our room, when we got there - the room was a mess and has a lot of ants and dirty ceiling. The overall ambiance of the resort was nice but the sense of TIMELINESS and urgency is pretty much non-existent. Not even an apology or complimentary sorry for all the inconvenience we had. Flew 15 hrs to visit the the island but it was a disappointment.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had so much fun. The view was great. The food was delicious. The room was cozy but a little bit pricey.
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
There are some aspects of this hotel that were nice- like the hotel amenities and good location. The other aspects need improvement on. First of their staff- when at their restaurant, it takes forever to get someone’s attention and service is really slow. I would be still eating and having drinks and they would close up the bill while eating- it was really frustrating when I wanted to order more drinks and i would have the bill back to be corrected. Second, the room. yes it was clean for the most part, but our air conditioner emitted a very strange smell, the smell of mold. They probably don’t change out the filter every now and again so it gave that old moldy smell. The bathroom was okay- the glass door of the shower looks like it hasn’t been cleaned and can see old water markings. Water pressure was weak as well. It may be a good day trip place to go, but not for a long time stay
Stayed 3 nights in Jan 2018

6/10 Okay

Verified traveler

Club Balai Isabel
We stayed one night and the area is quite big. When we got to our room the space is quite ok but not well cleaned. The swimming pool was nice. but the beach area is dirty and not recommended for swimming. The great thing was the inflatable park that they have which my son really enjoyed. The rest is just normal and ok.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveler

Good view but incomplete services
The venue was very nice and relaxing. But the services are not ok. Most of their facilities were closed during weekdays! The spa was closed! The coffee shop beside the pool was closed! As per them, they only open those on weekends when the resort is full. This is a good place to swim and sleep only. Food choices were not impressive as well. I will come back here only for the Aqua Park.

2/10 Terrible

twoAoneM, Makati

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst room facilities and worst in cleanliness.
This place is quite expensive but has terrible room. Dirty, old, infested with pest, tap and flush are out of order, aircons are old and noisy (still cold though). Ylang-Ylang villa should be abandoned. Requested for a change in room but to no avail. Some positives: food and the view are great. Definitely not coming back.
Stayed 1 night in Dec 2017

8/10 Good

Jaypee, Biñan, Laguna

Liked: Staff & service, room comfort
Weekend Getaway
Nice rooms specially those on the bay side. Best staffs and awesome service
Stayed 1 night in Nov 2017

8/10 Good

Sante, Quezon City

Liked: Staff & service
Offers Lots of Activities
If you are looking for a resort with lots of activities then this one is for you. There are areas for jogging/walking, biking, basketball, billiards, etc. There are at least 3 pools and an aqua park. The rooms are clean alright but dirty beddings and garbage are sometimes found just outside the rooms.
Stayed 1 night in Nov 2017
Response from Team Club Balai on Nov 16, 2017
Magandang Araw Sir/Ma'am Sante, Thank you for choosing to stay with us at Club Balai Isabel. We would like to apologize for the dirty pull outs not removed outside the room. Rest assured these matters will be resolved. We look forward to your next visit with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a wonderful stay, however other guests do not observe minimizing noise during late sleeping hours ,
Stayed 1 night in Nov 2017
Response from Team Club Balai Isabel on Nov 17, 2017
Magandang Araw, Thank you for choosing to stay with us here at Club Balai Isabel. We are pleased that you had a wonderful stay with us. Our team would like to extend our sincerest apology if we were not able to control the noise from other guest. Rest assured this matter will be discussed and we will look for ways to improve our guests stay. We look forward for your next holiday experience with us.