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Reviews of The Lake Hotel Tagaytay

4 out of 5
The Lake Hotel Tagaytay
Km.58, Gen. Emilio Aguinaldo Highway, Brgy. Maharlika East, Tagaytay, Cavite

Reviews

7.6

Good

Rating 10 - Excellent. 88 out of 294 reviews" "
Rating 8 - Good. 116 out of 294 reviews" "
Rating 6 - Okay. 48 out of 294 reviews" "
Rating 4 - Poor. 20 out of 294 reviews" "
Rating 2 - Terrible. 22 out of 294 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Marcelo, Rockville

Traveled with partner
Liked: Cleanliness, staff & service
The hotel staff was awesome. Great location with amazing views if the Taal volcano and lake. My only complaint was that the mattress in my room was too hard. Felt like sleeping on the floor.
Stayed 1 night in Mar 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very nice property, great views, clean interior and exterior. Located near several restaurants. Conti's had the best meal i had .
Stayed 3 nights in Mar 2024

8/10 Good

Benoit

Traveled with group
Liked: Amenities
Très satisfait de notre séjour à l’hôtel. Excellent déjeuner et la vue est incroyable. Malheureusement un peu bruyant chambre 324.
Stayed 2 nights in Mar 2024

6/10 Okay

Mariane, Abu Dhabi

Traveled with family and small children
The front office and poolside staff are accommodating. They were attentive and went out their way to ensure guests are comfortable. Breakfast options are satisfactory offering decent variety to suit different preferences. The dining area offered a scenic view of the lake making morning meals quite enjoyable. One notable downside is the absence of internet access in the room. Challenge for me who need reliable connection for work. Also, the towels seemed outdated there were signs of wear and tear. Regrettably the room we stayed had a window no view and is undeniably small.
Stayed 1 night in Feb 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fix the water system
I am sure I am not the first one to mention about the leaky water system/ pipes in our room 102 in the bathroom especially under the water tank of the toilet bowl and water coming splashing from the shower stall thru the space of the glass and floor when showering
Stayed 2 nights in Jan 2024

6/10 Okay

Jaime

Traveled with partner
Liked: Staff & service, amenities
Stayed 2 nights in Jan 2024

6/10 Okay

Eliha Elijah

Stayed 1 night in Dec 2023

6/10 Okay

Victor

Traveled with group
Stayed 5 nights in Oct 2023

6/10 Okay

Mary Jane, Raritan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Aleli

Stayed 2 nights in Jun 2023

4/10 Poor

Martha

Disliked: Cleanliness, property conditions & facilities
The bathroom was not as clean as i expected from a hotel that charges this much per night.the bathroom felt dingy ,moist,one of the towels have stains of some sort.the breakfast buffet have flies circling the buffet table,there were some flies and insects by the tables closed to the glass door by the pool.the staff doesn’t seem concern about this.and it’s disappointing.the staff needs to be checking these key places of the property.I don’t think i will recommend this to others nor plan on staying here in our next visit.
Stayed 2 nights in Jun 2023

6/10 Okay

Ariel

Stayed 1 night in May 2023

8/10 Good

CONSUELO

Stayed 1 night in May 2023

8/10 Good

Barry

Liked: Cleanliness, staff & service
Beautiful view, good location. Nice large suite. Friendly staff.
Stayed 2 nights in May 2023

10/10 Excellent

Isabela

Traveled with group
Everything was on point from excellent staff, customer service, breakfast and the room. The only thing I was disappointed was the fog that hid the lake view. It would have been perfect!
Stayed 3 nights in Apr 2023

2/10 Terrible

JOYCE

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff rude, water faucet leaking, sink clogged, Worn out towels

6/10 Okay

Adrian Louis

Traveled with group
Liked: Cleanliness, staff & service
I like the view but the tiles of our room was not good. Lots of cracked tiles, and when we open the sliding door to balcony smells bad and the comfort room's faucet was leaking.
Stayed 1 night in Mar 2023

6/10 Okay

Richard

Traveled with group
Liked: Staff & service, room comfort
Dated and not too clean
Rather disappointed. Plus, great view of the lake and outside pool. Friendly reception staff. Negative, hotel rather dated, ideally need a full refurbishment. Bedroom not fully cleaned, lots of dirt under the beds, dusty cloth shelves. Dirty stains in the toilet and wash basin. Breakfast below average, not maintained during service and food too spread out. Staff not too trusting, on arrival needed to check room before entering and check again before leaving. Couldn't take a very average pool towel to room after getting out of pool. Sorry, wouldn't stop again.
Stayed 2 nights in Mar 2023

10/10 Excellent

Mario

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and very professional especially Kathleen, Jam, Nicole and the FB team. Thanks to everyone!
Stayed 2 nights in Feb 2023

8/10 Good

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would say everything is fine except for the fact that you have to verify the room you are getting. I was disappointed that the view from my room is a wall.
Stayed 1 night in Feb 2023

8/10 Good

Jennifer, Carlsbad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warning to future guests: We were charged for 2 towels because of a couple small spots that could easily be washed out.
Stayed 2 nights in Feb 2023

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambience and location
Stayed 1 night in Jan 2023

10/10 Excellent

Michelle

Stayed 1 night in Jan 2023

8/10 Good

Alchi Mae

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Eva

10/10 Excellent

Aravel

Stayed 1 night in Oct 2022

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

Arnaldo

Traveled with group, Traveled with family
Liked: Cleanliness
Beautiful view of the lake. No housekeeping came to clean the room for 3 days. Front desk told us that we have to request for it if it is needed.
Stayed 1 night in Oct 2022

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Reservations Department on Oct 8, 2022
Thank you for taking the time to review your stay with us. We are pleased to hear that we made your stay pleasant. Looking forward to seeing you again.

10/10 Excellent

Jaysen, Mexicali

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff are friendly and accommodating . Easy check in and check out. Room is nice and clean. Complementary toiletries, cofeee and slippers are available at room. Would highly recommend this hotel if you want a relaxing day at tagaytay. Really enjoyed our honeymoon. Will surely come back soon!
Stayed 1 night in Sep 2022
Response from Reservations Department on Oct 8, 2022
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.Hope to see you again!

2/10 Terrible

Kris Pauline

Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
maganda ang place, madumi lang ang bed sheets nila.
Stayed 1 night in Sep 2022
Response from Reservations Department on Oct 8, 2022
Dear Valued Guest, Thank you for writing to us about your stay. We do apologize to hear about your feedback with regards to the hotel linens. Honestly, we take cleanliness seriously and we will instruct our Housekeeping Team to be more attentive.Thank you.

10/10 Excellent

Vicente

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of taal, good ambiance and great breakfast
Stayed 1 night in Sep 2022

8/10 Good

Jaime

Stayed 3 nights in Sep 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Amost But Not Good Enough
Booked 2 rooms, Rm#303 Deluxe and Rm#324 Deluxe Lakeview. #324 has slow and unstable wifi. Also, I had to turn on faucet for around 10 min to feel some warm water (around 30-40C). AM and PM Managers knew about this and was unable to fix the issue. Was unable to use the bathtub due to the cold water. 2 Maintenance personnel went to room to check. PM Manager even agreed to make some refund but cashier was not informed upon checkout. #324 has great view and more expensive. #303 wifi and warm water works well. Location ⭐⭐⭐⭐⭐ .. very good…right in the middle of all attractions/restaurants/ coffee shops Room View ⭐⭐⭐⭐⭐ Breakfast ⭐⭐⭐⭐…simple but good Price ⭐⭐⭐..if only wifi and hot water worked
Balcony View of Rm #324
Stayed 2 nights in Aug 2022

8/10 Good

Shiela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The outdoor pool is nice but the water is freezing cold maybe it would be better if they put a heater on it
Stayed 1 night in Aug 2022

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience, great views and nice room
Stayed 1 night in Jul 2022

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful overall experience
Stayed 4 nights in Jul 2022

10/10 Excellent

richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Reiken Errol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very accomodating and friendly, I think thats the best asset of the hotel. Buffet breakfast was delicious Though one thing that we are not happy is the slow internet connection.. But all in all our stay was almost perfect! Thank you
Stayed 1 night in Jun 2022

10/10 Excellent

russ

Liked: Staff & service, amenities, property conditions & facilities
We loved the view, clean rooms and friendly staff. The only thing that we did like is the Wifi or interent. Had a real hard time connecting
Stayed 3 nights in Jun 2022

10/10 Excellent

Mindaluz, Hercules

Stayed 1 night in Jun 2022

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a great view of the lake. I know part of the hotel is under renovation, but it was not annoying or anything. Can't wait to come back when they are finished.
Stayed 1 night in May 2022

10/10 Excellent

Wayne

Stayed 2 nights in May 2022

8/10 Good

ANNE MARIE

Liked: Staff & service, property conditions & facilities, room comfort
Staff were nice and helpful. Room was great and comfortable. However, work needs to be done with the drainage in the toilet as it smells. But after requesting for it to be serviced/cleaned, it's better. Had to put my car freshener inside the toilet though to mask out the smell.
Stayed 1 night in May 2022

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs & Guard at Hotel Lakeide
The hotel is under renovation and would be glad to return. Service is excellent especially the breakfast. Super sarap breakfast. The staffs were all friendly and with honorable mention to the security guard who always help us get out of the main road cause of heavy traffic.
Stayed 2 nights in Apr 2022

10/10 Excellent

Won

Stayed 1 night in Mar 2022

6/10 Okay

ADELINA

Traveled with family
Liked: Cleanliness
Where ever we ask the front of anything they would say because of pandemic. For example the hotel do not have a public transportation and or a tour activity. One day before our check out they have already disconnected our room wifi.
Stayed 3 nights in Feb 2022

4/10 Poor

ANALYN ROZEN

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wheelchair was old and rusted and no left foot rest. Attendant does not know how to use the breaks. and did not regard my moms feet on the corners of the ramp. Why the wheelchair access or ramp have a corner that could hurt my mom’s feet. The ramp is too steep for wheelchairs. Elevator barely fits just one wheelchair. i left an item and they don’t follow up promptly. When I follow up I have to describe a new staff all over again wherein they can have a log book and so they can all respond uniformly. i called up maintenance, tv can’t function with remote layer to find out have two remotes for tv, the bellman did not explain even after I gave a good tip, so have to tip maintenance guy again. Same maintenance guy also tried to fix sink not draining, he said working fine now ma’am, but as soon as I brushed my teeth, water started coming back up with black dirt all over the sink. So unsanitary. Did not bother to call again we are too tired for all the stress. Great view for taal perfect for picture taking.
Stayed 1 night in Mar 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Staff, especially Shem, was extremely helpful!
Stayed 1 night in Jan 2022
Response from Reservations Department on Feb 20, 2022
Thank you for your feedback and for taking time to share your experience with The Lake Hotel Tagaytay. We strive to make your experience an unforgettable one. Looking forward to welcoming you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in tagaytay
It was an amazing and relaxing stay. The staffs are very friendly and welcoming.
Stayed 2 nights in Jan 2022
Response from Reservations Department on Feb 20, 2022
Thank you for your feedback and for taking time to share your experience with The Lake Hotel Tagaytay. We strive hard to make your experience an unforgettable one. Looking forward to welcoming you again soon. Thank you and have a pleasant day!