Lobby lounge

Reviews of Hotel Serra Nevada

3.5 out of 5
Hotel Serra Nevada
Av. Osvaldo Aranha, 610, Canela, RS

Reviews

8.8

Excellent

Rating 10 - Excellent. 171 out of 325 reviews" "
Rating 8 - Good. 118 out of 325 reviews" "
Rating 6 - Okay. 25 out of 325 reviews" "
Rating 4 - Poor. 9 out of 325 reviews" "
Rating 2 - Terrible. 2 out of 325 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

sharlet

Stayed 5 nights in Nov 2021

4/10 Poor

Luis, Porto Alegre, BRAZIL

Disliked: Cleanliness, property conditions & facilities, room comfort
disappointment!
how could the manager of this hotel, when it was clearly not busy accomodate guests on the most noise room? rooms facing the street, so over main hotel entrance are noise with traffic and music from bars nearby, no air conditioning. wallpaper delamination by humidity on the elevators hall, very bad impression, molt everywhere. when in a the shower be prepared for a weat floor on complete bathroom.

8/10 Good

Kmhoffman22, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
This hotel surpassed my expectations. The hotel and rooms were clean and kept up. The decor in the room was a little dated but clean and included a fridge which was nice. The rooms were a little noisy (you could hear people in the next rooms) but we have found that this is very common in Brazil. Hotels are just different here than they are in the U.S. The front desk staff was very nice, spoke English and willingly gave suggestions and answered any questions we had. The stay included free breakfast which was fruit, breads, juices, coffee, eggs and sandwich fixings (standard Brazilian breakfast). The hotel also has wifi which was great. We were able to surf the internet with no problems, but it was a little slow for FaceTime/skype. The location is very close to downtown Canela and only a 10 minute drive to the waterfalls, also only a 10 minute drive to downtown Gramado. I would stay here again.

6/10 Okay

nel, Santa Fe, NM

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel in Canela, close to Gramado
Although the hotel staff was very friendly and helpful, the lack of air conditioning in the rooms was quite disappointing. In addition, when I noticed that I was paying for the room quite more than the rates shown at the counter, they only said that it was because I had used Expedia. I have been using Expedia for a long time and this has not happened before. Since I speak Portuguese very well - I grew up in Brazil - there was no misunderstanding about what they said. This made me very uncomfortable.

8/10 Good

Elías

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la atención del personal y el desayuno grandioso. Las camas me fueron incómodas y la limpieza fue muy superficial. Deberían de tener camas más confortables y la limpieza a mejor profunidad.
Stayed 6 nights in Dec 2023

10/10 Excellent

CATIA CRISTINA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente instalação e funcionários. Muito bom, é minha segunda vez e vão ter outras
Stayed 4 nights in Dec 2023

8/10 Good

Taiane

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

ROSANE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo hotel em Canela
Incrível, perto da igreja de pedra, bem aconchegante, maravilhoso toda a equipe estão de parabéns.
Stayed 3 nights in Oct 2023

10/10 Excellent

DIEGES

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Show! Principalmente a recreacao, ckm certeza voltaremos
Stayed 2 nights in Oct 2023

10/10 Excellent

Virginia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel recomendado
Hotel excelente, com tudo que é necessario. Café da manhã nota 10. Cordialidade dos funcionários também. Além disso, a localização é perfeita!
Stayed 2 nights in Oct 2023

8/10 Good

Viviane

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Débora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Geisy

Stayed 2 nights in Apr 2023

10/10 Excellent

Marcia Lucena

Stayed 1 night in Oct 2022

10/10 Excellent

Paula G M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incrivel, suites amplas , bom atendimento, cafe da manha excelente, organização e cordialidade ...
Stayed 2 nights in Oct 2022

8/10 Good

Liane C

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Fabricio

Stayed 1 night in Jul 2022

8/10 Good

Fernanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O melhor do hotel é a localização! Café da manhã bom, quartos limpos. O pessoal da recepção é ágil e prestativo. Mas achei a cama dura (colchão velho) e a iluminação tb deixou a desejar. No geral, eu recomendaria o hotel mas podem melhorar nesse aspecto.
Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Claudia R Ferreira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De restante tudo otimo
Foi uma boa experiência,estamos voltando pela segunda, vez o único incômodo foi o quarto ficar próximo do elevador que por ser antigo faz muito barulho a noite toda
Stayed 4 nights in Jun 2022

10/10 Excellent

Rhaíssa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bem localizado, c/boa experiência p/hóspedes
Ótima localização, bem próximo as lojas e restaurantes do Centro. Da pra ir a pé! Restaurante do hotel serve jantar até mais tarde, o que foi joia, pois fizemos chekin tarde e como estamos com bebê, seria inviável jantar na rua. Berço no quarto, que é espaçoso. Funcionários todos muito gentis. Não é o perfil de hotel “novinho”, mas a minha experiência de hospedagem foi positiva. Recomendo 👍
Stayed 2 nights in Jun 2022

10/10 Excellent

marina

Stayed 3 nights in Apr 2022

8/10 Good

MARCELO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Já conhecia o hotel, ótima localização na cidade de Can ela.
Stayed 2 nights in Apr 2022

10/10 Excellent

Martín

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacaciones en familia.
Todo el servicio es excelente y los funcionarios super generosos y dispuestos a colaborar en todo.
Stayed 7 nights in Apr 2022

10/10 Excellent

Tiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Diovani henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

sergio

Stayed 3 nights in Feb 2022

10/10 Excellent

Cristiano

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima acomodação e muito bem localizado. Cafe da manhã nota 10.
Stayed 1 night in Feb 2022

10/10 Excellent

Clenice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel fantástico!
Hotel maravilhoso , quarto confortável, tudo muito limpo,funcionários atenciosos , café da manhã excepcional , piscina bem limpinha.
Stayed 1 night in Jan 2022

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ótima opção de hospedagem
Foi uma grata surpresa. Os funcionários são atenciosos e muito prestativos. A localização é ótima. O quarto era confortável, com limpeza impecável.
Stayed 3 nights in Jan 2022

10/10 Excellent

Rosane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atendimento e hotel muito aconchegante
Stayed 1 night in Jan 2022

8/10 Good

Fernando O

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom!!!
O hotel é antigo, mas muito bem conservado o atendimento é ótimo, o café da manhã é muito bom, a localização tb é ótima, recomendo.
Stayed 3 nights in Jan 2022

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia excelente, atendimento primordial. Um ponto a melhorar, isolamento acústico dos quartos de frente para a avenida. Não chega a atrapalhar uma noite de sono, mas não chega a ser silencioso, principalmente durante o dia.
Stayed 1 night in Jan 2022

10/10 Excellent

andre l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifico
Atendimento excepcional. Funcionários extremamente cordiais.
Stayed 4 nights in Jan 2022

10/10 Excellent

Elizangela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agilidade e presteza dos funcionários...estao de parabéns
Stayed 4 nights in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estrutura, atendimento, café e limpeza muito bom. Ponto negativo para a cama que faz barulho, o que incomoda quando estamos dormindo, porque faz com que acordemos todas as vezes que nos mexemos.
Stayed 3 nights in Dec 2021

10/10 Excellent

Clarisse Beatriz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Praticidade na localização
Hotel com ótima localização, excelente atendimento e boa estrutura!
Stayed 2 nights in Dec 2021

10/10 Excellent

antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Stayed 5 nights in Dec 2021

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opção em Canela
Hotel bem localizado de onde pode -se ir a pé para os principais pontos turísticos. Quarto muito amplo, confortável e com uma decoração de bom gosto. Café da manhã muito farto e variado, sem contar com o atendimento simplesmente excelente de toda a equipe do Hotel Serra Nevada. Recomendo esse hotel com total segurança e certamente retornarei.
Stayed 3 nights in Nov 2021

10/10 Excellent

Paulo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Tatiana C. G.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canela 2021
Muito bom o Hotel, recomendo.
Stayed 3 nights in Nov 2021

8/10 Good

João Baptista

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bom mas pode melhorar.
No geral bom, limpo e sem cheiros. Bom café da manhã. Bem localizado e com estacionamento amplo. Tivemos problemas como a porta de entrada do apartamento que às vezes não travava ao sair e tampa da patente com um apoio quebrado que ficava desnivelada. Uma das luzes do apartamento tem o interruptor escondido e ninguém avisou e achamos que estava queimada. Apto 308.
Stayed 4 nights in Nov 2021

10/10 Excellent

anderson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
QUE MARAVILHA DE HOTEL
CORDIALIDADE , CAFÉ PERFEITO, AMBIENTE AGRADÁVEL .
Stayed 4 nights in Nov 2021

10/10 Excellent

JOSE E

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inesquecível
Stayed 3 nights in Oct 2021

10/10 Excellent

MAYARA

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente, indicarei este hotel. Impecável!!!!
Stayed 3 nights in Oct 2021

10/10 Excellent

Paulo Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

8/10 Good

Ana Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito Bom
Hotel muito bom e bem localizado. Funcionários muito prestativos. Ambiente agradável. Limpeza bem feita e acomodações confortáveis. Estacionamento e Wi-Fi incluídos na diária.
Stayed 4 nights in Sep 2021

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021