Featured Image Lobby Lobby Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Living Room Living Room Living Room Balcony Balcony Guestroom View Bathroom Bathroom Bathroom Bathroom Bathroom Bathroom Indoor Pool Indoor Pool Outdoor Pool Fitness Facility Treatment Room Tennis Court Property Amenity Theater Show Childrens Play Area - Indoor Dining Dining Restaurant Restaurant Restaurant Hotel Bar Hotel Bar Hotel Lounge Hotel Lounge Hotel Front Exterior
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Get an overview of this hotel4-star family-friendly hotel, walk to Mini Mundo

Location

This family-friendly Gramado hotel is located on a lake, within a 10-minute walk of Blooming Clock Church and Mini Mundo. Black Lake Park is 1 mi (1.6 km) away.

Hotel Features

This hotel features 4 restaurants, a full-service spa, and an indoor pool. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.

Room Amenities

All 268 rooms offer free WiFi, 24-hour room service, and plasma TVs with cable channels. Guests will also find refrigerators, minibars, and premium bedding.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Wish Serrano Resort & Convention Gramado features an outdoor tennis court and an indoor pool. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. High-speed wired and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. Event facilities measuring 11115 square feet (1033 square meters) include conference space. This family-friendly hotel also offers a children's pool, a health club, and a spa tub. Parking is available onsite for a surcharge.

Wish Serrano Resort & Convention Gramado has designated areas for smoking.

  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Total number of rooms - 268
  • Number of floors - 4
  • ATM/banking
  • Bar/lounge
  • Barbecue grill(s)
  • Business center
  • Coffee shop or café
  • Free newspapers in lobby
  • Free breakfast
  • Conference space
  • Dry cleaning/laundry service
  • Fireplace in lobby
  • Full-service spa
  • Hair salon
  • Health club
  • Designated smoking areas
  • Tours/ticket assistance
  • Free WiFi
  • Free wired high-speed Internet
  • Children's club
  • Laundry facilities
  • Meeting rooms
  • Multilingual staff
  • Valet parking (surcharge)
  • Luggage storage
  • Pool sun loungers
  • Conference space size (meters) - 1033
  • Number of meeting rooms - 6
  • Tennis on site
  • Year Built 1976
  • Number of restaurants - 4
  • Conference space size (feet) - 11115
  • Outdoor tennis court
  • Sauna
  • Shopping on site
  • Number of buildings/towers - 3
  • Garden
  • Spa tub
  • Supervised childcare/activities
  • Children's pool
  • Indoor pool
  • Billiards or pool table
  • Poolside bar
  • Spa services on site
  • Steam room
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Family Friendly Amenities

  • Family Hotel
  • Indoor pool
  • Children's pool
  • Free Wi-Fi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Valet parking (surcharge)

Room Amenities

  • Hypo-allergenic bedding available
  • Premium bedding
  • Ceiling fan
  • Air conditioning
  • Climate control
  • Phone
  • Refrigerator
  • Minibar
  • Private bathroom
  • Hair dryer
  • In-room massage available
  • Shower only
  • In-room safe
  • Cable TV service
  • Free WiFi
  • Blackout drapes/curtains
  • Daily housekeeping
  • Turndown service
  • Free toiletries
  • Room service (24 hours)
  • Plasma TV
  • Desk
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Where to Eat

A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.

Garda Cafe e Restaurante - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

Frontera Sur - This steakhouse specializes in barbecue and serves lunch and dinner.

Spazio Due - This restaurant specializes in fondue and serves dinner only.

Forneria di Como - This restaurant specializes in Italian cuisine and serves lunch and dinner.

Maggiore Lounge e Bar - This bar serves light fare only. Happy hour is offered.

24-hour room service is available.

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Nearby Things to Do

An outdoor tennis court and a health club are featured at the hotel. An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Ecotours nearby
  • Aerobics on site
  • Basketball on site
  • Hiking/biking trails on site
  • Playground on site
  • Volleyball on site
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Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Pocahy Zen Spa. Services include massages, facials, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including Ayurvedic and thalassotherapy.

  • Thalassotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Massages
  • Body treatments
  • Facial treatments

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • In-room accessibility

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Only service dogs are allowed

Service animals exempt from fees/restrictions

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Fees

You'll be asked to pay the following charges at the hotel:
  • Resort fee: 10 percent of room rate
The hotel resort fee includes:
  • Breakfast
  • Pool access
  • Fitness center access
  • Nearby fitness center access
  • Internet access
  • Self parking
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels from Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

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