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Reviews of Alpa City Suites

3 out of 5
Alpa City Suites
Hernan Cortes St, Corner of F. Cabahug St, Mandaue, Cebu

Reviews

8.4

Very Good

Rating 10 - Excellent. 136 out of 360 reviews" "
Rating 8 - Good. 150 out of 360 reviews" "
Rating 6 - Okay. 58 out of 360 reviews" "
Rating 4 - Poor. 10 out of 360 reviews" "
Rating 2 - Terrible. 6 out of 360 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Daisy

Liked: Cleanliness, staff & service, amenities
Location
Stayed 3 nights in Sep 2023

8/10 Good

Sylvia

Stayed 4 nights in Aug 2023

10/10 Excellent

Tao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is ok. But building in renovation
Stayed 2 nights in Aug 2023

10/10 Excellent

Errol

Stayed 1 night in Jul 2023

8/10 Good

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Jordan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty amazing rooms. I had to stay two extra nights.
Stayed 1 night in Jan 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay.
Stayed 1 night in Jan 2023

10/10 Excellent

Mary Grace Carol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean! Customer service at its finest. The whole hotel staff was attentive during my stay. They always greet us with a warm smile! The guards always offered to get us a cab. The piano was plus!

6/10 Okay

Rajeev

Stayed 1 night in Apr 2022

6/10 Okay

Russell

Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was friendly and helpful. Wifi was not working at all. Not businesd friendly with no wifi. International travellers need wifi to stay in touch. To be told you would have wifi a d find there is no connection was a big let down. Staff said it was sliw connection but it was non existing.
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveler

Stayed 5 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location. Close to everything, friendly staff, rooms are clean.
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Air conditioning in room 509 was very noisy and the tap on the sink in the bathroom was loose Service in the restaurant was very slow
Stayed 1 night in Dec 2019

8/10 Good

gary

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Stayed 16 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really like in here very comfortable the place . The staff are very accommodating
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and food are good. The place is safe and near to all mall.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, helpful as well as friendly staff and a great location.
Stayed 3 nights in Jul 2019
Response from RJ Faith Joyz on Sep 4, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was in a good location, staff was extremely helpful and friendly.
Stayed 2 nights in Jul 2019
Response from RJ Faith Joyz on Sep 4, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019
Response from RJ Faith Joyz on May 31, 2019
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Verified traveler

Business traveler
What I would do is hook up with a gym or something with a pool. You would have more people staying.
Stayed 1 night in May 2019
Response from RJ Faith Joyz on May 31, 2019
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in good sleeping rooms people were froendly
Stayed 2 nights in May 2019
Response from RJ FAith Joyz on May 31, 2019
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get taxi outside food exelent stay awesome
Stayed 2 nights in May 2019
Response from RJ Faith Joyz on May 15, 2019
Thank you very much.

4/10 Poor

Sindre Hoff

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bad bed and aircon
Horrible bed and old standard in general. Traffic was loud and the aircon bearly cooled the room and was really loud. Was only there for one big one night luckily
Stayed 1 night in Mar 2019
Response from RJ Faith Joyz on Mar 28, 2019
We're sorry you were unhappy with your stay,we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Hotel is clean
Stayed 1 night in Jan 2019
Response from RJ Faith Joyz on Mar 28, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alpa City Returning Guest
We are repeat guests of Alpa City. We booked this hotel during Sinulog. We were allowed to check in a couple of hours early. The rooms are large and clean. They have microwave, refrigerator and utensils. Staff is friendly and accommodating. During Sinulog it is difficult to get transportation to and from the hotel.
Stayed 1 night in Jan 2019
Response from RJ Faith Joyz on Mar 28, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from RJ Faith Joyz on Mar 28, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from RJ Faith Joyz on Mar 28, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Stayed 1 night in Dec 2018
Response from RJ Faith Joyz on Mar 28, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Railings on balcony were bad top one rusted through almost gone.The room was comfortable.
Stayed 1 night in Dec 2018
Response from RJ Faith Joyz on Mar 28, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Stayed 5 nights in Jul 2018
Response from RJ Faith Joyz on Mar 28, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Penafe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from RJ Faith Joyz on Mar 28, 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Del, Us

Disliked: Cleanliness, property conditions & facilities
Towel are old, Frontpage desk did not get may Bills correct and did Not receive my check out receipts . Little organizational would Help.
Stayed 2 nights in May 2018
Response from RJ Faith Joyz on Mar 28, 2019
We're sorry you were unhappy- we'll work hard to fix the issue you experienced.Thank for letting us know.

6/10 Okay

Dylan

Liked: Staff & service, room comfort
Disliked: Cleanliness
Ok Hotel
I've stayed here a few times before and didn't have any issues with cleanliness but this last time wasn't all that great. There were 5 or 6 bugs, that I could see, in the room the last night I stayed. I'll say they got in while cleaning services came around but I was not happy to see the bugs. Everything else was fine, check-in and check-out, ac was cold as always, and staff is always very nice.
Stayed 2 nights in May 2018
Response from RJ Faith Joyz on Mar 28, 2019
We're sorry you were unhappy- we'll work hard to fix the issue you experienced.Thank for letting us know.

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay with friendly staff
Well worth the price with great service! Would recommend to friends and family.
Response from RJ Faith Joyz on Mar 28, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from RJ Faith Joyz on Mar 28, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dino, Seattle, WA

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great rate for your money.
Easy taxi ride to anywhere. Very nice staff that caters to your needs.
Stayed 3 nights in Mar 2018
Response from RJ Faith Joyz on Mar 28, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Immaya, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent, clean, honest to goodness hotel service
Very good location, accessible, healthy breakfast menu. Very clean room, amazing panoramic view, very comfy mattress.
Stayed 2 nights in Jan 2018
Response from RJ Faith Joyz on Mar 28, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Steven

Stayed 1 night in Jan 2018
Response from RJ Faith Joyz on Mar 28, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Steven

Liked: Cleanliness
Nothing fancy but clean, comfy and friendly
Clean,simple
Stayed 1 night in Jan 2018
Response from RJ Faith Joyz on Mar 28, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ethan, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diamond in the Rough
First, the staff is excellent and management truly care about the customer. I have been all over the world and this is first hotel I've visited that has captured my admiration. The food was great and varied day by day. It went from American dishes to Exotic dishes and they will cook your eggs anyway you want them (fresh). In the customer satisfaction department, every employee was extremely receptive to suggestions as improving the quality of service was their top priority. What I loved the most about Alpa is that they have a baby grand piano which is positioned in the lobby and its sounds wonderful. My room was on the 7th floor and it was nearly perfect! The room was clean, and room service was on point. Furthermore, while inside the room; we could not hear any road noise, music, or other guests. I read a lot of the reviews and I am glad Alpa Suites was my choice. If you want to have a nice stay which is centrally located in an ideal area, with staff and management that will cater to your needs, then look no further.
Stayed 7 nights in Dec 2017
Response from RJ Faith Joyz on Mar 28, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2017
Response from RJ Faith Joyz on Mar 28, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2017
Response from RJ Faith Joyz on Mar 28, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Toshi, Chiba, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Friendly staff and tasty breakfast. I realized I chose right place to stay one night in Cebu. It was my first visit to this city and I realized this hotel is located between Cebu city and airport. I will stay here again in the future.
Stayed 1 night in Oct 2017
Response from Bejie on Dec 14, 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Staff & service
Good hotel with some conditions
Some staff are nice and some are not. We stayed for one night and 2 nights separetely. Facilities and furniture were nice. We were fine since we were in Philipinnes however I would not recommend this hotel if you don't want any roaches. Overall, we liked our stay there.
Stayed 1 night in Jun 2017
Response from RJ Faith Joyz on Mar 28, 2019
We're sorry you were unhappy- we'll work hard to fix the issue you experienced.Thank for letting us know

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent, excellent,excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1111
Stayed 1 night in Jun 2017
Response from RJ Faith Joyz on Mar 28, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Good value for the money, just need to be better o
When we arrived at 2 pm to check-in, at first the Receptionist said the room would be ready in a few minutes, after about 5 minutes then she said it would be another 15 - 20 minutes, the truth was that the room was not yet cleaned or ready for occupancy. What is the point of having a Reservation if they do not get organized enough to make certain that your room can be occupied when you arrive. On a positive note, the room was well appointed, very comfortable and spacious, the breakfast buffet is very good, for a 3 star Hotel the buffet is exceptional.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
It's a middling hotel
Pros: bed has a mattress cover; decent buffet breakfast; spacious room Negs: dim lights; no sound proofing like carpet anywhere throughout hotel therefore very audible; eventhough on 7th floor, can hear dogs barking and traffic noise throughout the night; soap is a joke, about the size of a half a pack of gum. Why even bother providing such skimpy toileteries?