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Reviews of Be Resorts - Mactan

3.5 out of 5
Be Resorts - Mactan
Punta Engaño Road, Mactan Island, Lapu-Lapu, Cebu

Reviews

7.0

Good

Rating 10 - Excellent. 77 out of 410 reviews" "
Rating 8 - Good. 145 out of 410 reviews" "
Rating 6 - Okay. 100 out of 410 reviews" "
Rating 4 - Poor. 52 out of 410 reviews" "
Rating 2 - Terrible. 36 out of 410 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Scott, Conway

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Internet was fast and reliable, which I needed for work. All staff were smiley and very friendly
Stayed 2 nights in Jan 2024

10/10 Excellent

Renier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lorie

Stayed 1 night in Nov 2023

8/10 Good

Eleuterio

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
H was good experance
Stayed 3 nights in Aug 2023

6/10 Okay

Bill

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Stay at BE was a mixed bag. Overall staff was very friendly. Randy and Isha made us feel very welcome on our first night! Went downhill from there. We paid for 2 rooms and were promised breakfast. On our second morning a staff member confronted my wife that our 15 year old daughter would have to pay 350 pesos to eat. Very tacky. They charged us 250 pesos when we could not find our second room key! Lots of nickel and diming at this place. Did not feel good. Pool was nice. Lifeguard was super friendly. It is an average resort. Needs to be more customer friendly though around all the extra costs!
Stayed 3 nights in Aug 2023

10/10 Excellent

Geoffrey

Stayed 4 nights in Aug 2023

6/10 Okay

Janette

Stayed 1 night in Jul 2023

10/10 Excellent

Eduardo

Stayed 1 night in Jan 2023

6/10 Okay

Jacob

Stayed 2 nights in Aug 2022

10/10 Excellent

Cecilia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is really good for family with small children. It is safe, child friendly hotel.
Stayed 1 night in Aug 2022

6/10 Okay

JENEVIV

Stayed 3 nights in Feb 2022

6/10 Okay

herman m

Traveled with group
Liked: Cleanliness
Stayed 1 night in Oct 2021
Response from Mychylle Teo, Resort Manager on Nov 10, 2021
Hello, Herman! Thank you for having BE Resort Mactan as your hotel of choice and thank you for taking the time to leave a rating! We hope your stay was a remarkable one and we look forward to having you back soon.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean view especially during sunrise and sunset.
Stayed 1 night in Feb 2021
Response from Rex M. Yap - Assistant General Manager on Jun 23, 2021
Thank you for having BE Resort Mactan as your hotel of choice and thank you for taking the time to leave us a kind review! We hope your stay was a remarkable one and we look forward to having you back soon.

4/10 Poor

Ma. Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food is so expensive
Stayed 1 night in Jul 2020
Response from Malou Saraum/Hotel Manager on Aug 3, 2020
Dear Ma. Theresa, Thank you for sharing your review. While your feedback is on our latest menu, we still hope that your overall dining experience especially the food served was such a delight to you. We are taking note of your concern so that we can serve you better.

6/10 Okay

Verified traveler

Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveler

Disliked: Staff & service
Not worth the price
Staff is inexperienced. Called room service and no answer. The porter up charged all taxi rides.
Stayed 2 nights in Feb 2020

10/10 Excellent

Dacky, New York City

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2020

10/10 Excellent

Cindy Cirila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very happy
Perfect stay for 3 nights. WIFI everywhere, still in the room. (We were in the 6th floor) Hot/cold water available (shower) Very clean Breakfast buffet was very nice! Very friendly staff!!!
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property is very old and dated. Rooms smell of that old 1970's dusty smell. Sign said we couldn't open balcony door to even get fresh air into the room. As per previous comments the walls are paper thin. Wanted a nice long sleep in after a long week at work. No chance. Cleaners were next door at 7am and we could hear every word of their conversation. I would not book again.
Stayed 2 nights in Feb 2020

8/10 Good

Gerelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all very good exelent service ,very clean rooms ,nice swimming pool and good location
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was not good because they can hear our voice in other room they are complaining and always knocking our door..
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Hotel was clean, and updated. Kids loved the pool
Stayed 1 night in Jan 2020

10/10 Excellent

Helen, Maryland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, accommodating & helpful. Room was clean. Breakfast buffet was excellent - a nice variety of local and continental fare. Resort was appropriate for the length of stay we had (2 nights). Beach area was small but well kept. The only suggestion I would make is to have 2 different menus for lunch & for dinner. Otherwise, good resort to stay in.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Dislike: Limited food on the menu, slow check-in, had to be reminded three times before making-up room, had to explain several times because of the not clear rates between Expedia and resort, limited food on the New Year Dinner Party Like: nice room, cold AC, unlimited drinking water, friendly staff, clean pool, clean beach, child friendly, fast checkout,
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Amit Kumar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

4/10 Poor

diver, SF bay area

Traveled with family
Disliked: Staff & service
Food was expensive and not very good. They had a big party Christmas eve with blaring music that went until 11:00 and kept us awake all the way up on the 4th floor. Then Christmas night, they had a loud speaker for a movie on the beach, again blaring, that 10 people were watching. Maintenance was poor, esp. a maintenance room door that would bang open and slam closed due to wind every few minutes. There was no way to close it securely and the door am was broken apart. The stairs were white tiles and you could see everything on them, esp. all the long black hair. Disgusting.
Stayed 2 nights in Dec 2019

6/10 Okay

Leo, United States

Traveled with group
Liked: Staff & service
Disliked: Amenities
Very basic property and the wifi is terrible. I would of rather stayed someone else for the money. Staff was very friendly but besides that, hotel is terrible.
Stayed 5 nights in Dec 2019

8/10 Good

ian

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was top notch and reception was very responsive to calls. The resort is lively with a lot of Korean weekend visitors. It is also party central - an 18th birthday on the beach on the first night and a school reunion in the daytime. A lively place in general. The building is somewhat acoustically challenging with doors slamming and staff talking on walkie talkies in the corridors. They are also in the process of fitting new electronic door locks which sound a loud alarm if not properly closed. Any light sleepers, or those seeking peace and quiet may want to consider other places, but it was fine for me. The menu at 'Salt' is somewhat limited and a little overpriced. The breakfast choice was great and I got addicted to the various bread puddings offered. The beach and water area is pleasant and contemporary, but smallish and quite artificial. All the staff were very engaging.
Stayed 3 nights in Nov 2019
Response from Malou Saraum (Hotel Manager) on Dec 10, 2019
Dear guest, We are delighted to learn about your stay with us! We always pay attention to our guest needs so we have assigned a responsive team to attend to our guests like you. Apart from ensuring that will have a comfortable stay with us, we also cater to events such as weddings and birthdays. We are happy to know that you enjoyed these as well. Other pleasant things that you mentioned such as engaging staff, breakfast buffet at Salt, beach and pool--all these we are grateful for your commendation. At the moment, we are in the process of changing our door lock system for safety and upgrading purposes. Thank you for baring with us. We hope to see you soon!

6/10 Okay

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
We had an ocean view room, but unfortunately you are not permitted to use the balcony in the room, and we overlooked the beachfront restaurant which had a live band playing untill 12:30pm which was very loud in our room. Not an enjoyable stay.
Stayed 1 night in Nov 2019

10/10 Excellent

Patrick, Frederick MD USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience for the airport and value. Nothing that I didn't like.
Stayed 1 night in Nov 2019
Response from Malou Saraum (Hotel Manager) on Dec 10, 2019
Dear Patrick, We can't thank you enough for giving us an excellent review. We are happy to know that our services and amenities were at par with what was expected from us. Our team work hard to provide our guest like you with the best experience from check-in to check out. We hope to see you soon!

10/10 Excellent

Elbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are a little noisy. I could hear the people in the room next to me.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019

8/10 Good

Vicenta

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything, the only thing I probably would suggest is may if they had a small schadet playarea for small children. Everthing else was great
Stayed 5 nights in Oct 2019

10/10 Excellent

Betty

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with an ocean view.
Excellent! It was a good, clean hotel. The staffs are always helpful, friendly and smiling. We stayed three nights the first time on our way to Bantayan Island and ended up staying the second time for another three days since we were disappointed with Bantayan island and cut our trip short!
Stayed 3 nights in Oct 2019

8/10 Good

Mezaiel, Bahrain

Traveled with group
Liked: Cleanliness, staff & service
The breakfast doesn’t suit all tastes ,for example there’s nothing in the food for diet (brown bread )
Stayed 4 nights in Sep 2019

10/10 Excellent

Bob, Makati

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Would recommend for families. The staff are fantastic. Just want to say we booked with Expedia.ca. On your listing it shows continental breakfast included. To our surprise was a great buffet. Would definitely go back.
Stayed 1 night in Aug 2019
Response from Malou Saraum on Sep 11, 2019
Dear Bob, Thank you for leaving us a review! Receiving excellent reviews from our guests like you always motivate us to keep up with what we are doing. Our kitchen staff always get the commendation that you have for them. We hope to see you again soon! Yours sincerely, Malou Saraum Hotel Manager

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
The resort had beautiful views and amazing staff. The biggest downside was just the noise. Every time someone enters or leaves their room you can hear the doors slam throughout the entire hall. If you’re a light sleeper it can be very disruptive.
Stayed 3 nights in Aug 2019
Response from Malou Saraum on Sep 11, 2019
Dear guest, Thank you for your review! We are glad that you liked the aesthetics of our resort as well as the service of our staff. With regards to the noise of the rooms, we really apologize for what you had to experience. We hope to see you soon and provide you with the best service that we can offer. Yours sincerely, Malou Saraum Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Very clean. Small and cozy. Less crowded which I like. I wish there was a spa massage and better and faster internet connection Wi-Fi
Stayed 2 nights in Jul 2019
Response from Malou Saraum on Sep 11, 2019
Dear Guest, Thank you for leaving us a review! We appreciate your comment about the cleanliness of our resort as well as how we give value to the relaxation of our guests. We are very sorry that the internet speed did not meet your expectation and that we do not have a spa of our own for the meantime. We would love to have you next time! Sincerely, Malou Saraum Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 14 nights in Jun 2019

10/10 Excellent

DEBORAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very satisfactory. We enjoyed our stay and my daughter’s debut party by the beach was perfect. The staff were very helpful & accommodating. We are very happy.😊😊😊
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beach was very nice and the room was very clean, there needed to be more variety for the breakfast buffet
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice exterior and interior of the resort
Stayed 3 nights in Apr 2019