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Reviews of Cebu Grand Hotel

3 out of 5
Cebu Grand Hotel
Vibo Place, N. Escario Street, Cebu, Cebu

Reviews

6.8
Rating 10 - Excellent. 18 out of 120 reviews" "
Rating 8 - Good. 45 out of 120 reviews" "
Rating 6 - Okay. 30 out of 120 reviews" "
Rating 4 - Poor. 17 out of 120 reviews" "
Rating 2 - Terrible. 10 out of 120 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Benjie

Traveled with family
Liked: Staff & service
The problem is the air conditioning need to fix the air adjustment which is broken, the water heater is not properly working during the time of my stay.
Stayed 1 night in Jan 2024

8/10 Good

Jezreel Gaius, Bellflower

Liked: Cleanliness, staff & service
Convenient Location. Good breakfast. Its Clean.
Stayed 2 nights in Nov 2023

10/10 Excellent

Mohe

Liked: Cleanliness, staff & service, property conditions & facilities
It’s my 4th time staying there , I highly recommend
Stayed 1 night in Jun 2023

8/10 Good

Robert Crisencio C

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
good location.. delicious food.. humba is great
Stayed 1 night in Mar 2023

8/10 Good

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Jan 2023

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Great hotel.
Overall it’s a great hotel. Clean, friendly and efficient staff. It has spacious rooms and a real hot water bathtub. A rarity in the Philippines. The only disappointment I had was the pool was closed for renovation. I wish had known that before booking and flying to Cebu. Otherwise it was a great hotel.
Stayed 1 night in Dec 2022

8/10 Good

Paz Divina Gracia

Traveled with group
Liked: Cleanliness, staff & service, amenities
The location is convenient. Thus, the hotel is busy. Cleaning of the rooms need to be inspected regularly. Maybe a daily inspection by Housekeeping Manager room by room or spot check. The furniture and floor were dusty but maybe because there were renovations being done next room. New towels/bath rugs needed. Breakfast was great but maybe have more variety. Otherwise, I will stay there again. Staff is very accommodating in all areas. Good customer service.
Stayed 3 nights in Oct 2022

4/10 Poor

Paz Divina Gracia

Stayed 2 nights in Oct 2022

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Descent hotel for a short stay. Staff was very nice
Stayed 2 nights in Sep 2022

8/10 Good

Mae, Ne Jersey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to some shops and restaurants. Most of all close to a Catholic Church, a PLUS.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Prime location. Excellent connectivity. Many dining options nearby. Many entertainment options nearby. Fairly nearer to airport.
Stayed 3 nights in Feb 2020
Response from CEBU GRAND HOTEL on Feb 12, 2020
Maayong Adlaw! Hi Guest, Thank you so much for your feedback we really appreciate it. Hoping to have you again and more better service will come. Have a nice day!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and staff. Ideal location. Relaxing and quiet. Clean room.
Stayed 2 nights in Jan 2020
Response from CEBU GRAND HOTEL on Feb 5, 2020
Maayong Adlaw! Thank you for taking time to review us here at Cebu Grand Hotel. We are delighted to have you again soon. Have a nice day!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
The leaking pipe that made water pour out of the overhead light in the bathroom. Then my party was forced to switch rooms in the middle of the night and I was not compensated for our trouble at all. I was and am very disappointed in this hotel. I also still have video of the incident which I am considering posting online if I am not compensated in some way for my troubles.
Stayed 4 nights in Jan 2020
Response from CEBU GRAND HOTEL on Feb 5, 2020
Maayong Adlaw! Hi, We would like to apologize of what happen during your stay our sympathy of apology that took for trouble. But we would like to thank for your review. We already address this to our management. Have a good day!

4/10 Poor

Verified traveler

Stayed 3 nights in Dec 2019

6/10 Okay

Martin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay elsewhere
Old hotel with old bedbugs
Stayed 4 nights in Sep 2019
Response from Bridgette on Nov 2, 2019
Maayong Gabi-e! Hi Mr. Martin, We would like to apologize regarding of what happen during your stay. Our apology. We will make sure next time to improve our service. Thank you and daghang salamat! Best Regards, Front Office Team

10/10 Excellent

Louis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2019
Response from FRONT OFFICE TEAM on Sep 8, 2019
Maayong Adlaw! Hi Mr. Louis, thank you so much for having feedback to us. We are greatly to have your stay with us and hope you'll come back. Feel warmth here at Cebu Grand Hotel. Thank you and have a good day! Your's in service, Bridgette Gless Irish Jaica Joshua

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2019
Response from FRONT OFFICE TEAM on Aug 26, 2019
Maayong Adlaw! Thank you for having feedback us here at Cebu Grand Hotel. Thank you and have great day! Your's in service, FRONT OFFICE TEAM

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No bell man when we arrived , not one person helped us with our luggage . We stay here often and this is the first time our stay did not include breakfast . Very disappointed
Stayed 1 night in Aug 2019
Response from Front Office Team on Aug 26, 2019
Maayyong Adlaw! We would like to apologize of what happened about your stay. We hope it will never happen again and we will addressed this one to our management. Thank you and have a good day! Your's in service, FRONT OFFICE TEAM

4/10 Poor

edward

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
None
Sorry but I will tell the bathroom is dirty And also the swimming pool. Stay is better and also stuff so friendly
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
It was near to a place where I had a meeting and I had stayed there before some years ago .
Stayed 1 night in Apr 2019

6/10 Okay

Mark

Potential
Bit of renovation going on so appreciate the distraction and challenge to the staff. Breakfast standard varied more selection would assist. It is a good location
Stayed 7 nights in Dec 2018
Response from Bridge on Jan 7, 2019
Warm Greetings from Cebu Grand Hotel! Dear Mark, We would like to thank for having a time for feedback from us. We would like to apologize about what happen during your stay. We really appreciate your feedback to us. Hope we can have you until next time. Thank you and have a good day! Best Regards, Front Desk Associate

10/10 Excellent

Liberty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Front Desk Associate on Nov 1, 2018
Greetings! Thank you for taking time to have your feedback from us. Have a Nice Day!

2/10 Terrible

Fin, Bohol

Disliked: Staff & service, property conditions & facilities
We’ve stayed here multiple times when passing through Cebu we’ve always had a pleasant experience but this time was a complete disaster . Usually there always someone at the front door to greet you and help you with your bags , not this time ! The door could care less . Then there was the renovation going on which was loud and smelled like chemicals in the lobby . Suppose to have WiFi and when we got to the room no WiFi . We called the front like 10 times and 10 times they said they will retry it and call us back , no call no WiFi , the next day we realized only the 2nd fl had internet and we brought this to the front desk and they moved us from the 2nd to 4th , so obviously they knew the only floor that had internet was the 2nd fl but played games with us for a whole day and lied about it . The restaurant was closed and had the breakfast buffet in one of the function rooms on the 7 th floor , what a nightmare . The food was disgusting , all left overs from a previous banquet , no real breakfast food what so ever . We’ve been loyal guests of this hotel for 2 years and we’ll never be back .
Stayed 2 nights in Sep 2018
Response from Front Desk on Sep 21, 2018
Greetings! Dear Guest, We would like to apologize during your stay here in our property. We will make sure to take action to this matter. In behalf of our management, we sincerely apologize to you. Hoping for another action will be taken to meet the satisfaction of all guest. Thank you for your feedback. Best Regards, CEBU GRAND HOTEL

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
ms.M.E
It was indeed a great stay. Service was good very friendly. Maybe needs little update.
Stayed 14 nights in Aug 2018
Response from Front Desk on Sep 10, 2018
Warm Greetings from Cebu Grand Hotel! Dear Ms. M.E., It gives us great pleasure to receive encouraging feedback from our guests. Thank you very much for taking the time to appreciate the standards and the service. Your praise for the service of our staff is very much appreciated. Thank you for choosing Cebu Grand Hotel and we look forward to more visits in the future. Best Regards, Front Desk Associate

8/10 Good

Manolita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from FRONT DESK on Aug 18, 2018
THANK YOU FOR STAYING WITH US!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
The beds are too soft. Towels are dirty. Hot water in shower not working. Aircon is okay. Window is appreciated.
Stayed 1 night in Aug 2018
Response from Front Desk on Aug 18, 2018
Warm Greetings from Cebu Grand Hotel! We would like to apologize about what happen during your stay. We hope it will not happen to other guest. Again, were sorry. Thank you for your review.

8/10 Good

Verified traveler

Stayed 1 night in Jul 2018
Response from FRONT DESK on Aug 18, 2018
THANK YOU FOR CHOOSING US. WE HOPE THAT YOU ENJOYED YOUR STAY IN OUR HOTEL.

8/10 Good

Frans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improving
During the years we have used the Cebu Grand, we have seen improvements. Now breakfast was served on the 7th floor roof top, what was a good place to enjoy the views. Breakfast was alright, but still would like to have JUICE available instead of instant-powdered sweet stuff. Room was large and comfortable, basic amenities and small complimentary bottles of water. Good bedding. Safe box installed and plenty of closet space. Good service from the staff.
Stayed 1 night in Aug 2018
Response from Front Desk on Aug 18, 2018
Warm Greetings from Cebu Grand Hotel! Thank you for choosing Cebu Grand Hotel. We really appreciate your feedback during your stay. It's our pleasure to serve you. Hope you check in here again.

2/10 Terrible

Glisy

Disliked: Staff & service, property conditions & facilities, room comfort
Not a place to stay!
The place is outdated. Bed is so old. Ants all over the counter, AC not working good. If only I don't get charged to cancel my 13 days booking I would move to a different place. Will never recommend the place to friends. Saw some guests was smoking inside the room when I walked by and had their door open. 1:30am a guest with kids was making terrible noise down the hallways.
Stayed 13 nights in Jul 2018
Response from Front Desk on Aug 18, 2018
Greetings from Cebu Grand Hotel! We sincerely apologize during your stay. We hope it will not happen to other guest and again thank you for your response this will be a chance to us to have a practice of good service. Thank you!

6/10 Okay

Verified traveler

Ok bit far from most things
Stayed 2 nights in May 2018

4/10 Poor

AC

Disliked: Staff & service, property conditions & facilities, room comfort
Positives: The location was good, close to malls and restaurants. The buffet breakfast had a good range of food and was generous. Negatives: The fitness centre was unavailable even though this was advertised on various travel sites and on the hotel website. If facilities are not currently available, it should not be advertised. We were informed that they could not organise a breakfast on the go (not even a simple sandwich and juice) before our early day tours around Cebu as it was "strict hotel policy" not to provide breakfast before 6AM even though we paid for breakfast inclusive during our stay, which to me highlights poor customer service and a lack of flexibility as other hotels have been more accommodating to our requests. We also had water seeping through a crack in the room's ceiling during a storm which was far from ideal.
Stayed 1 night in May 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay there again
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms
Friendly reception staff, rooms are spacious but do not have much of a view
Stayed 6 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms
Friendly reception staff, convenient location, rooms are spacious but do not have much of a view.
Stayed 3 nights in Nov 2017

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. We enjoyed our stay. Staff is very helpful et there is a pool.
Stayed 2 nights in Nov 2017

10/10 Excellent

Sergia Nielsen, Danmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We STAY at Grand Hotel 2.time. We come back Coz we Feel safety & secure.The personale is Very Nice ^ Very helful. Thank you & se you all next Time.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old Property So Don't Expect Much...
Property is old so don't expect much. I'd drop by after they've renovated and refurbished their rooms. The one redeeming value is the neighborhood. Though not as much as a mall, Vibo Place has a good amount of places to dine and hangout. Plus, the area also hosts a farmer's market.
Stayed 2 nights in Nov 2017

10/10 Excellent

Caesar, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is newly renovated, so it was a pleasant surprise when I checked in. The hotel is conveniently located, near shopping centers. There is also an arcade with several good restaurants just across the hotel. I will stay in this hotel whenever I travel to Cebu for business.
Stayed 1 night in Sep 2017

8/10 Good

Damo, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to bars and shopping..
My wife and I enjoyed our stay and agreed it's a hotel with good value for money. The staff were very nice and helpful.
Stayed 1 night in May 2017

6/10 Okay

Mark

Liked: Cleanliness, staff & service
regular traveller to Cebu - tried for first time - location good - staff good - breakfast adequate - hotel tired needs an update - wi fi slow at best - room basic in standard an facilities - overall disappointed from the advertised expectation

10/10 Excellent

metos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommendation!
Grand hotel is such a great place to stay! Friendly staf and helpful.

10/10 Excellent

steve, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
We had a small discrepancy on the room. Staff upgraded us and made the experience tremendous

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Grand Cebu
Room was large and comfortable. Staff was wonderful and friendly. Breakfast was a large buffet. Room smelled a bit old but I was used to it after 5 min. Some tiny ants were living in the bathroom floor cracks and wandered everywhere but did not bother me. Starbucks mall next door was convenient for good restaurants.

10/10 Excellent

Stephen, Florida, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review of Cebu Grand Hotel
This hotel was absolutely the best. Everything was perfect. The staff from the reception area to security to housekeeping to the restaruant staff was beyond great. I cannot say enough about the people that work there. They say free breakfast. That is an understatement, they put on a breakfast that is incredible. 5-6 unique choices for entrees, custom cooking if you did not find what you want, salads, drinks, and wonderful deserts, every day. I will be going back next month and will stay there again

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Kumar, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this hotel
Negatives: Run down hotel lacking proper maintenance and cleaning. Dirty room with ants on bed. Staffs are slow and unresponsive. Positives: Convenient location. Near to restaurants and starbucks.

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort

10/10 Excellent

Tirso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort