Ratings based on 429 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from fl

Posted Jul 20, 2015
I always enjoy my stay at this hotel, love the mountain view.
5 out of 5
Recommended
for Everyone
by A verified traveler from IS

Very polish ambiance.

Posted Jul 19, 2015
Marco Polo was and will still be our favorite hotel in Cebu.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lapu Lapu City, Philippines

Nice hotel above the rest of the city.

Posted Jul 13, 2015
Pros: The food at Cafe Marco is pretty outstanding.
Cons: Some of the fixtures are a little outdated.
Location: Shopping, eating, site seeing, and island hopping.
Upon first arriving there was a slight problem with our reservation, but the Staff behind the desk was very professional and courteous and took care of the issue right away. After that it was a like a dream. We have a house on a nearby island and decided that we needed a quick get away. The Marco Polo was the right ticket.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2015
I booked 2 rooms for my family...same exact type of room & everything with free buffet breakfast. But one of the front office clerk told one of my guests where I booked 2 nights stay that her room does not include free buffet breakfast. Well, in fact she gave the voucher upon her check in & it clearly stated in there that it includes wifi & free buffet breakfast. So, I have to call long distance to the hotel & settle the issue. Good thing, clerk who answered me escalated to the manager on duty & fix the issue. I always booked in this hotel and I make sure that I booked with free buffet breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler from Köln

Angenehmer Aufenthalt mit sehr guten Facilities

Posted Jul 9, 2015
Pros: Aussicht, Gym, Pool, schöne Zimmer
Location: etwas abgelegen vom Zentrum, aber Taxis und kostenloser Shuttlebus zu den Malls, keine anderen guten Restaurants in unmittelbarer Nähe
etwas abgelegen vom Zentrum, aber mit Shuttle zu den wichtigen Malls in Cebu City, sehr guter Pool und Gym, schnelles Internet. Ich komme gerne wieder, da das Preis-Leistungsverhältnis recht günstig ist
3 out of 5
by A verified traveler from chicago

Good location but won't be back

Posted Jun 8, 2015
Don't expect much from this hotel. The rooms are older and the service is slow. I tried getting breakfast for two and after being told I needed to go to the front desk to pay, and waiting for almost 20 minutes, I decided to go elsewhere. I also couldn't sleep because of an alarm, which was going on in the adjacent room, they finally figured out how to turn it off.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cebu

Beautiful hotel

Posted Jun 1, 2015
Enjoyed my stay at Marco Polo.One if the best hotels I stayed at in a long time . Staff treated me very good. Took care of my needs when I asked them too.
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Very nice. Attentive Staff.

Posted May 18, 2015
It was everything and more that one would expect for an upper echelon hotel in the Philippines. The breakfast buffet was delicious, the amenities were immaculate, the room was very comfortable and nicely appointed. It'll be the first place I look if I return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cebu City

Best hotel and staff ever.

Posted May 10, 2015
It's the best hotel I ever stayed in with the most friendly and best attitude anyone can ever ask for I will always stay here
5 out of 5
Recommended
for Business Travelers
by CLINTON from USA

Fine

Posted Apr 29, 2015 on Hotels
Very nice stay (9 days). Staff was very courteous and professional. Bathroom is a bit smallish, but ok. Placed atop a steep hill, some beaten down city cabs could barely make the grade (smash it into 1st gear) but that's not a fault of the hotel. The outside elevator is a fun escape, try it.