Ratings based on 285 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful people

Posted Oct 15, 2014
The staff was second to none ! Hotel was nice food was good . My only problem was I thought my room was going to be bigger and a little nicer inside but its still was nice enough don,t forget to do breakfast the coffe is AWESOME !
5 out of 5
Recommended
for Everyone
by A verified traveler from guam

Great hotel conveniently located

Posted Oct 14, 2014
Just across from Ayala mall the Quest is a super hotel and the price is right. Staff are top notch to make you feel like royalty the moment you arrive. Such a contrast to the Mandarin across the street
5 out of 5
Recommended
for Everyone
by A verified traveler from Davao

Very near Ayala Mall

Posted Oct 14, 2014
Efficient, cheerful, friendly and helpful staff. Room assigned to us was beautiful and clean.
1 out of 5
by A verified traveler from New York

The Wifi doesn't work

Posted Oct 12, 2014
Pros: the pool
Cons: the wifi
Location: Ayala Mall
It's as simple as this the WIFI is so weak that it is an endless battle to get any WIFI. When I spoke to each employee/manager, they all nervously gave different reasons and vague excuses. Multiple other clients expressed the same concern to me and at the desk. But it never improved. I lost many hours trying to access information, and ultimately had to move to another hotel to be able to function.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Panglao

City Hotel

Posted Sep 29, 2014
Pros: Location and good breakfast.
Cons: Nothing.
Location: Ayala Mall
Ideal Hotel to stay in the City near by Ayala Shopping Mall, Walking distance!
4 out of 5
Recommended
for Everyone
by A verified traveler from perth. western australia

Cebu City quest hotel

Posted Sep 29, 2014
Stayed at Quest hotel Cebu City for 2 nights twice coming in and out of Cebu island vacation. Beautiful hotel, magnificent staff. On the first stay I had left my bracelet in my room after checking out. I was so happy to find it had been kept for me by housekeeping and was able to get it back on 2nd visit. Great place great service . Highly recommend . Also very close to Ayala centre .
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice hotel near the downtown core

Posted Sep 21, 2014
Convenient location and reasonably priced. Overall good experience
Comment from Hotel Management
Sep 27, 2014 by Front Office Manager, Hotel Management
Dear Ray, Thank you for leaving us a feedback at expedia. We are glad that you had a good experience with us. Quest is indeed located at the heart of the city and we are happy that this has been used to your convenience. We look forward to having you with us in the near future! Sincerely, Karen and Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to Ayala Center

Posted Aug 30, 2014
Pros: Accessible to mall, affordable and clean
Cons: Pool is too small, decided to stay in the hotel because the pool looks big in the ad
Location: Shoping
Booked at Quest because of its proximity to Ayala Center. The staff were hospitable and friendly.
Comment from Hotel Management
Sep 4, 2014 by Front Office Manager, Hotel Management
Hello! Thank you so much for leaving us a comment at expedia. We are pleased to know that you found the hotel location convenient and that our staff were hospitable and friendly. Rest assured that your comment regarding the pool will be discussed and looked into. We are looking forward to welcome you back in out hotel in the near future! Sincerely, Karen and Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Excellent value hotel

Posted Aug 29, 2014
Pros: Very comfortable bed, excellent buffet meals, nice lobby/reception area.
Cons: Security is very tight but sometimes excessive.
Location: Located virtually across from the Ayala Centre. Taxi are waiting at the door for easy movement anywhere.
This is a very nice hotel and the outstanding value. It is a solid 4 star hotel with great amenities. The finish of the hotel from lobby to rooms is very nice. Staff are professional but not overly friendly. Rooms are not huge but the bed and bathroom very comfortable.
Comment from Hotel Management
Sep 4, 2014 by Front Office Manager, Hotel Management
Hi Paul, Thank you so much for leaving us a feedback at expedia. We are so happy to receive such positive comments from you. Please be assured that the safety and security of our valued guests is always our main concern and we are giving this our utmost attention, this is why our security personnel are very tight. We are pleased that your stay has been a comfortable one. We hope to welcome you back to our hotel in the near future! Sincerely, Karen and Team
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Nice hotel

Posted Aug 21, 2014
I have stayed at Quest at least 8 times in the past 3 years and I love it every single time. The only issue that I encountered this time around was the 50 peso charge for sending a plate to my room!! I am staying at 25 international 4-5 star hotels per year and had never encountered such charge! I think there is a New bone head manager of the room service has come upwith such a 'brilliant' idea ! I refused to pay the charge but tipped the fellow who brought the plate 50 pesos to make a point. Beside this minor issue, the hotel isgreat and has an amazing breakfast...I will continue staying there. ...
Comment from Hotel Management
Aug 30, 2014 by Front Office Manager, Hotel Management
Hello! Thank you for taking the time to tell us about your recent experience while staying at Quest Hotel & Conference Center. We sincerely value your comments in our continuous effort to provide friendly and efficient service. I have shared your kind comments to our team members since this will serve as our motivation to continually delight all our guests. Once again, thank you for your feedback and we hope to welcome you back to our hotel in the not too distant future. Sincerely, Karen & Team