Ratings based on 231 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice Surprise

Posted Jul 25, 2014
Pros: The food was very good and the noise level was low even being downtown.
Cons: The location cannot be improved but more frequent hotel shuttle trips to the mall would help visitors.
We stayed only one night but the room was very nice and the food was great. One of the best breakfast buffets I have had anywhere in the world. This hotel is in the crowded downtown area and you can easily walk to the local mall, but you must cross two streets with heavy traffic to do so. Banks and other shops are within easier walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Jul 20, 2014
Was very impressed with the Quest hotel. Great hotel, great room, excellent pool. It is located right next to a fantastic mall with plenty of food options. When we arrived at the Quest we were ready to lounge around the hotel and do very little, the Quest is the perfect place for this.
Comment from Hotel Management
Jul 26, 2014 by Front Office Manager, Hotel Management
Hi! Thank you for writing us a feedback at expedia. We are so pleased to hear such positive comments from you. We are glad that you were able to lounge around, relax, enjoy the pool and the comfortability of the room. We are looking forward to having you again in the not too distant future! Sincerely, Karen and Team
5 out of 5
Recommended
for Everyone
by A verified traveler from london

2 nights stay

Posted Jul 19, 2014
Pros: Room decor, cleanliness, breakfast buffet, tea and coffee making facility in our room
Cons: Sound proofing for you could hear the noise from the next room (ie. showering, TV and even people chatting) which was a let down for their rating.
Location: It is near ayala mall but it is advisable to take a cab due to the heat and if you prefer to walk, be mindful that it is a very busy street.
We initially planned for an overnight stay but decided to extend it for another night. As you enter the lobby, you could smell the fresh cleanliness of the hotel. We were initially in a room with a balcony( failed to use it because of unceasing rain) on our first day and has to move to another room due to its unavailabilty when we have decided to extend for a 2nd day. Both rooms are bright and clean. The staffs were very courteous, diligent and sensitive to the needs of their customers. The view on both rooms were amazing and the higher floor your room is, the better. It also had a small pool but did not have time to use it. The breakfast buffet has a very wide food selection.
Comment from Hotel Management
Jul 25, 2014 by Front Office Manager, Hotel Management
Hello cbj, Thank you so much for leaving us a comment at expedia. It'a nice to know that our staff were courteous and nice to you. it is our pleasure to be of service to our customers. I'm glad that you enjoyed your stay, the view from your room and the cleanliness of the hotel. We hope that the next time you come to visit, you would be able to enjoy a dip at the pool. Once again, thank you for your feedback. We greatly appreciate it. Sincerely, Karen and Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Wellington NZ

Good Business Hotel Close to Mall

Posted Jul 6, 2014
Pros: Close to Ayala Mall across the street. Reasonable in house dining. Bed is comfortable.
Cons: Internet is very flaky.
Location: Ayala Mall
One of the better business hotel experiences. The beds are nice and comfortable, not like the usual Asian experience.
Comment from Hotel Management
Jul 10, 2014 by Front Office Manager, Hotel Management
Hello! Thank you so much for writing us a feedback at expedia. We are pleased to know that you find our beds nice and comfortable. It is such an honor to know that we are one of the best business hotels and that you had a pleasant experience with us. We hope to see you again in the near future! Sincerely, Karen and Team
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Stop over

Posted Jul 5, 2014
Comment from Hotel Management
Jul 8, 2014 by Front Office Manager, Hotel Management
Hello cbj, Thank you for giving us a five star rating. We are pleased that you chose our hotel as a stop over during your stay in Cebu. We hope you had a pleasant stay with us. Looking forward to having you again in the near future. Sincerely, Karen and Team
4 out of 5
Recommended
for Everyone
by A verified traveler from p

Comfy rooms. 5 min walk to stale mall

Posted Jul 5, 2014
Room was comfy, all bedding and fixtures quite new. It's a little tucked away but a short walk to the mall. Easy to get cabs and the guys at the door are very helpful for that. WiFi quite slow, especially in the evenings
Comment from Hotel Management
Jul 8, 2014 by Front Office Manager, Hotel Management
Hello zac, Thank you for leaving us a comment. We are pleased to know that you find the rooms comfy and that our security were able to help you in getting a cab. Rest assured that your comment regarding the slow WiFi connection will be escalated to our I.T department to avoid similar instances from happening in the future. Again, thank you for leaving us a comment. We look forward to having you again in the near future! Sincerely, Karen and Team
4 out of 5
Recommended
for Families
by Imee from utah

Very nice location!

Posted Jun 17, 2014
Pros: Location
Cons: None
Location: Shopping and lots of different restaurant :)
If you want a hotel that close to everything, this is your hotel. You don't get closer than this. Just cross the street and you are there. The rooms are decent size. And the big plus... they offer you free wifi!
Comment from Hotel Management
Jun 28, 2014 by Front Office Manager, Hotel Management
Hello Imee, It's so nice to hear from you. We greatly appreciate the feedback. We are glad you appreciate the location o four hotel, it's convenience and the wi-fi we offer. Hope you had a great time! Hope to see you again in the not too distant future! Sincerely, Karen and Team
4 out of 5
Recommended
for Everyone
by Paul from Quezon City

Nice, clean, modern and close to mall

Posted Jun 6, 2014
Pros: Nice, clean, spacious rooms with modern furnishings. Bright hallways. Facilities are still new. Good buffet breakfast. Friendly staff.
Cons: The lines at the check-in counter are so long, the staff are a bit slow. It's impossible to get one of the front desk officers to pick up the phone.
I chose Quest Hotel because its website showed photos of its rooms which were bright, modern and with big beds. I was not disappointed. The room was spacious and comfortable. Mine had a balcony. Puso Restaurant at the lobby has an extensive and delicious breakfast buffet. The pool is small but well-designed and good for a dip. I had difficulty sleeping the first night because I could hear the construction work of a building outside. The hotel accommodated my request for a change of room the next day. The hotel is right across the Metro Supermarket which connects to the Ayala Center Mall with an array of shops and restaurants. It's walking distance to Cebu Business Park where you can go jogging in the morning. The hotel has no gym.
Comment from Hotel Management
Jun 30, 2014 by Front Office Manager, Hotel Management
Hello Paul, Thank you for your feedback and for the four star rating you gave us. We are pleased to know that you find our rooms spacious and comfortable and our buffet breakfast has met your expectations. We deeply apologize for the inconvenience of you not being able to sleep on your first night with us, as to the construction noise, we have already endorsed this valid concern to the Ayala Mall Management and the city government for their immediate action. We are truly sorry for the inconvenience this has caused you. Lastly, we have a gym located at the 6th floor, you can ask a gym pass from the front office and they would be glad to assist. Thank you for the feedback and the four star rating you gave us. Wee appreciate it greatly. Looking forward to serving you again in the near future. Sincerely, Karen and Team
5 out of 5
Recommended
for Everyone
by TIM from PERTH .W.A.

GOOD SERVICE ,CLEAN ROOMS AND VERY HELPFUL STAFF

Posted Jun 3, 2014
THE STAFF WERE EXTREMELY HELPFUL AND THE ROOM WAS VERY CLEAN AND COMFY COOLCLEANCOMFY JUST AS THEY SAY EXCELLENT
Comment from Hotel Management
Jun 30, 2014 by Front Office Manager, Hotel Management
Hello Perth, It's really nice to know that you find our staff helpful. We are so pleased that you experienced what we are aiming for, a cool, clean, comfy, environment. Thank you so much for the five star rating! We are looking forward to serving you again in the near future! Sincerely, Karen and Team
4 out of 5
Recommended
for Everyone
by carlo from Can

Nice place, to stay...

Posted May 31, 2014
Close to shoping center...in center of Downtown....
Comment from Hotel Management
Jun 30, 2014 by Front Office Manager, Hotel Management
Hello Carlo! Thank you for your providing us feedback. It's nice to know that you find our hotel a nice play to stay in. Yes, you are right, we are located just across Ayala shopping center which is a big plus as well! Thank you for your comment. We hope you had a lovely stay with us! Looking forward to serving you again in the not too distant future! Sincerely, Karen and Team