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Reviews of St. Mark Hotel

3 out of 5
St. Mark Hotel
Queens Road, Redemptorist Plaza, Brgy, Camputhaw, Cebu, Cebu

Reviews

8.4

Very Good

Rating 10 - Excellent. 148 out of 361 reviews" "
Rating 8 - Good. 143 out of 361 reviews" "
Rating 6 - Okay. 47 out of 361 reviews" "
Rating 4 - Poor. 12 out of 361 reviews" "
Rating 2 - Terrible. 11 out of 361 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable
Stayed 1 night in Mar 2024

8/10 Good

Andre Paul

Stayed 3 nights in Jan 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
I have to say this place had the most comfortable bed I slept in so far on my 2 weeks in the Philippines. The staff were amazing and helped me with my laundry and did other general things for me. However the Hot water wasn't available for the evening I was staying there.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good but two issues
Best bed I have slept ok on a 4 month south east Asia trip. Staff are excellent. Close to a kfc and other restaurants. Room is great- perfect size with balcony, clean and well appointed. I have deducted a star bc the internet basically was not working at all. The staff did try to help but nothing worked. Also the hot water is basically luke warm at best.
Stayed 2 nights in Dec 2023

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel with breakfast. It is on a quiet side street which is a big plus
Stayed 5 nights in Nov 2023

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for the price.
Stayed 1 night in Nov 2023

10/10 Excellent

June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and courteous staff.
Stayed 3 nights in Nov 2023

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Attentive staff. Good choice of breakfast.
Stayed 4 nights in Oct 2023

10/10 Excellent

JOSE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, central hotel with walkable amenities. Smart, courteous, professional staff.
Stayed 3 nights in Oct 2023

10/10 Excellent

Robert, Spring Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a convenient location only 0.5 to 1 km walk from the ATM, drug stores, Ching Hua hospital and Cebu Doctor’s Hospital and many restaurants. The room is clean, large, attractive and modern. The breakfast buffet is simple but acceptably good. During the day, it’s a little noisy because of the street noise. Overall I liked it. It’s a good value and I recommend it.
Stayed 1 night in Oct 2023

10/10 Excellent

JOSE

Stayed 2 nights in Oct 2023

10/10 Excellent

HEDDA RIZALITA, Wausau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient for me--to go downtown, uptown, shopping, church, and everywhere I went. The facility, if there's something needs to be done -it's handled right away. The staff, from the receptionists, the Halo Restaurant staff, the maintenance or housekeeping crew, the management personnel, and the guards were very nice and courteous.
Stayed 3 nights in Mar 2023

6/10 Okay

Maria ana

8/10 Good

I-CHIEN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Michael

Stayed 3 nights in Sep 2022

10/10 Excellent

andy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jun 2022

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and friendly, the room was nice and very adequate. I will cherish great memories of my visit there.
Stayed 2 nights in May 2022

2/10 Terrible

Finlay

Disliked: Staff & service
Stayed 4 nights in Dec 2021

10/10 Excellent

Iros Syndeme

Stayed 3 nights in Jan 2022

2/10 Terrible

Rosanilda

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite me traveling excessively to get to the location, the hotel advised me that they had no rooms, and that Expedia was at fault and should refund my credit card. Please action this.
Stayed 2 nights in Dec 2021

2/10 Terrible

Renato

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our booking with Expedia was declined by the hotel. This was a terrible experience to say the least. I am still waiting for a full refund of payment.
Stayed 2 nights in Dec 2021

2/10 Terrible

joseph, charleston

Stayed 2 nights in Dec 2021

6/10 Okay

MIRZI LYNN AGUILAR

Liked: Staff & service
Disliked: Cleanliness
The staff is great. The facilities need maintenance.
Stayed 6 nights in Oct 2021

6/10 Okay

Verified traveler

Stayed 6 nights in Apr 2021

4/10 Poor

Anna, UK

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
No hot water, the staff moved us to s different room but apparently no hot water in the whole hotel and it us normal. Very disappointed and still waiting for a refund
Stayed 2 nights in Mar 2020

8/10 Good

CJ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cheap property. Excellent service and cleanliness. Would highly recommend to all tourists if you are looking for less budget and quality hotel in cebu city. All the cafe and restaurants are nearby, Seven eleven 24 hours open nearby only.
Stayed 4 nights in Feb 2020
Response from Glorie - Reservations Officer on Feb 27, 2020
Dear Sir/Madam; Thank you very much for your review! We work really hard to offer you the best stay in the best possible way, so we are happy to see that it reflected in your last stay. We also thank you for addressing your concern, we made sure to take note of it. Hope to see you again soon!

2/10 Terrible

Maz, Hertford, UK

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
First impressions were positive with a friendly check in experience. The room was OK, but a bit worn and tatty. There was no hot water. We reported the problem and were told that it could not be fixed until the next day. It was late, so we accepted this. The next morning we again reported the problem before going out. We returned early afternoon and only then did 'the engineer' come to check the problem. He could not fix it, mentioning something about a centralises system. Senior Management did their best to avoid us, leaving junior staff to handle our complaint. They offered another room, again no hot water. Finally they said they could bring buckets of hot water for us to wash with. Call be fussy, but I think running hot water is a prerequisite for a 3 star hotel. We asked for our money back so we could move hotels. They refused, saying it was not their policy. We decided to leave. We booked into the Quest hotel for slightly more money than we paid at St Mark. It turned out to be vastly superior.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent boutique hotel. Spacious clean rooms, some with a balcony. Clean bathrooms and soft towels. Comfortable bed and clean, soft linen. There’s a fridge, water kettle, sat tv and fast wifi. The restaurant is small but cozy with a good selection for buffet meals.
Stayed 3 nights in Sep 2019
Response from Glorie- Reservations Officer on Oct 28, 2019
Dear Sir/Madam; Thank you very much for such a great review! We work really hard to offer you the best stay in the best possible way, so we are happy to see that it reflected in your last stay. Hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Glorie- Reservations Officer on Nov 8, 2019
Dear Sir/Madam; Thank you very much for such a great review! We work really hard to offer you the best stay in the best possible way, so we are happy to see that it reflected in your last stay. Hope to see you again soon.

10/10 Excellent

Verified traveler

Stayed 4 nights in Jun 2019
Response from Glorie-Reservations Officer on Jul 10, 2019
Dear Sir/Madam; Thank you very much for such a great review! We work really hard to offer you the best stay in the best possible way, so we are happy to see that it reflected in your last stay. Hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Glorie- Reservations Officer on Jun 16, 2019
Dear Sir/Madam; Thank you very much for such a great review! We work really hard to offer you the best stay in the best possible way, so we are happy to see that it reflected in your last stay. Hope to see you again soon.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Cebu
The Staff were very professional, the room spacious and great location with surrounding eatury joints.
Stayed 6 nights in Apr 2019
Response from Glorie - Reservation Officer on May 3, 2019
Dear Mr. Manuel; Thank you very much for such a great review! We work really hard to offer you the best stay in the best possible way, so we are happy to see that it reflected in your last stay. Hope to see you again soon.

10/10 Excellent

Verified traveler

Stayed 3 nights in Apr 2019
Response from Reservations Officer on Apr 6, 2019
Dear Sir/Madam; Thank you very much for such a great review! We work really hard to offer you the best stay in the best possible way, so we are happy to see that it reflected in your last stay. Hope to see you again soon.

10/10 Excellent

Evalynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Reservations Officer on Apr 1, 2019
Dear Ms. Evalynn; Thank you very much for such a great review! We work really hard to offer you the best stay in the best possible way, so we are happy to see that it reflected in your last stay. Hope to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The location was the best. Everything is within walking distance, less than 10 min walk to food area, shopping, church across the street. Night life happening and busy. Wish I could stay longer.
Stayed 8 nights in Jan 2019
Response from Jayvee -Reservations Officer on Mar 20, 2019
Dear Sir/Madam; Thank you very much for your review! We work really hard to offer you the best stay in the best possible way, so we are happy to see that it reflected in your last stay. Hope to see you again soon.

6/10 Okay

Verified traveler

Traveled with family and small children, Business traveler, Traveled with family
Ok for a night, clean but very average, pros: the food at breakfast was very good, Cons: we didn’t like the smell of the room.
Stayed 2 nights in Oct 2018
Response from Jayvee - Reservations Officer on Mar 5, 2019
Dear Sir/Madam; Thank you very much for your review! We work really hard to offer you the best stay in the best possible way, so we are happy to see that it reflected in your last stay. We also thank you for addressing your concern, we made sure to take note of it. Hope to see you again soon.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Washroom flooding with them knowing about it and still, they are booking the room to clients. There was water leaking into the other room I booked. So disappointed. I will never book in this hotel ever again.
Stayed 7 nights in Feb 2019
Response from St. Mark Hotel on Feb 19, 2019
Dear Sir/Madam; Thank you very much for your review. We also thank you for addressing your concern, we made sure to take note of it. Hope to see you again soon.

8/10 Good

Sandee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jan 2019
Response from St. Mark Hotel Family on Feb 1, 2019
Dear Mr/Ms. Sandee; Thank you very much for such a great review! We work really hard to offer you the best stay in the best possible way, so we are happy to see that it reflected in your last stay. Hope to see you again soon.

8/10 Good

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel I’d book again
We were very happy with this hotel. It was clean, spacious, comfortable, and the staff were great. They even handed out complimentary cookies with personalised, hand written tags on NYE which was very sweet. The only complaint was the lack of hot water in the shower. The area also didn’t feel that safe late at night. Other than that, we had a great stay!
Stayed 7 nights in Dec 2018
Response from Jayvee - Reservations Officer on Jan 13, 2019
Dear Ms. Alisa; Thank you very much for such a great review! We work really hard to offer you the best stay in the best possible way, so we are happy to see that it reflected in your last stay. We also thank you for addressing your concern during your stay we made sure to take note of it. Hope to see you again soon.

8/10 Good

Millicent, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean but no hot water
The room was nice and clean, air-con was good and in room facilities good. There was no hot water though and had to shower in cold/ lukewarm water. The room service menu looked great, but nothing was available to order except the club sandwich. It arrived and was terrible. I couldn't eat it.
Stayed 2 nights in Dec 2018
Response from Jayvee- Reservations Officer on Jan 11, 2019
Dear Ms. Millicent; Thank you very much for such a great review! We work really hard to offer you the best stay in the best possible way, so we are happy to see that it reflected in your last stay. We also thank you for addressing your concern during your stay we made sure to take note of it. Hope to see you again soon.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed over night. Nice place, location was great.
Stayed 1 night in Jan 2019
Response from Jayvee - Reservations Officer on Jan 10, 2019
Dear Sir/Madam; Thank you very much for your review! We work really hard to offer you the best stay in the best possible way, so we are happy to see that it reflected in your last stay. Hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love having the balcony me and my wife always stay here when I'm flying home or out reseanable price clean and professional
Stayed 2 nights in Dec 2018
Response from Reservation Officer on Jan 7, 2019
Dear Sir/Madam; Thank you very much for your review! We work really hard to offer you the best stay in the best possible way, so we are happy to see that it reflected in your last stay. Hope to see you again soon.

4/10 Poor

jian

Disliked: Staff & service
Stayed 1 night in Dec 2018
Response from Reservations Officer on Jan 4, 2019
Dear Sir/Madam; Thank you very much for your review! We work really hard to offer you the best stay in the best possible way, so we are happy to see that it reflected in your last stay. Hope to see you again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport and affordable . Staff are very helpful
Stayed 2 nights in Dec 2018
Response from Jayvee- Reservations Officer on Dec 26, 2018
Dear Sir/Madam; Thank you very much for such a great review! We work really hard to offer you the best stay in the best possible way, so we are happy to see that it reflected in your last stay. Hope to see you again soon.

6/10 Okay

Dale, Phoenix, AZ

Traveled with family and small children
Liked: Cleanliness
This hotel has always been my go-to hotel the last 5-6 times I've visited Cebu. But, this time it was disappointing. The rooms were the same with comfort level on par. But, you can really feel like this hotel is struggling now. The last time I visited, was only 3-4 months ago, and now there was only 1 person I recognized -the head chef. Completely new staff otherwise, which suggests a very high turnover rate. And after observing everyone, there are no more smiles.. that make you feel welcome. The breakfast buffet is no longer suggested to be included in your package. Even this one, has seen budget cuts and selection has been limited. Juices offered are powdered substitutes, not the "fresh" taste. The food is still good overall. The Wifi internet seems to have been downgraded as well, as speed to connect on devices is limited. In our room, the signal to reach the internet was almost nonexistent, forcing me to leave the comfort of my room for a seat in the hall when conducting business on my laptop. Also, every night there was some type of private gathering in the cafe below us. This accompanied loud music until 11pm most nights. The hotel did issue notices delivered to the door each day for these parties, but that didn't dull the inconvenience of having the sound booming beneath your feet. This is still a great place with a comfortable bed to lay your head at night. Just don't expect more than that. Convenient location, but lots of homeless all around on both sides.
Stayed 4 nights in Dec 2018
Response from Hotel Management on Dec 26, 2018
Thank you for taking the time to write your detailed review. We are glad that you commented positively about our guestrooms and the food that we serve in the restaurant. ​We were disappointed to read about the experience you had during your last stay. Whilst an apology will regrettably not alter the outcome of your experience, we still extend it with all sincerity. We certainly empathize regarding the points you mentioned on your review, especially the noise coming from the Christmas Parties, and for feeling that the hotel service you received did not meet your expectations as compared to your previous stays. Rest assured these concerns mentioned will be addressed accordingly. Again, please accept our apology and we hope that this hasn't put you off a return stay with us again. ​

8/10 Good

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is clean, comfortable and they have good friendly staff. Breakfast and service were good. However, we were not informed when we checked in that room cleaning is by request so we were surprised when we got back to the hotel and found our rooms still messy.
Stayed 3 nights in Dec 2018
Response from Jayvee - Reservations Officer on Dec 12, 2018
Dear Ms. Arlene; Thank you very much for such a great review! We work really hard to offer you the best stay in the best possible way, so we are happy to see that it reflected in your last stay. We also thank you for addressing your concern during your stay we made sure to take note of it. Hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2018
Response from Jayvee-Reservations Officer on Nov 19, 2018
Dear Sir/Madam; Thank you very much for such a great review! We work really hard to offer you the best stay in the best possible way, so we are happy to see that it reflected in your last stay. Hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2018
Response from Jayvee-Reservations Officer on Nov 19, 2018
Dear Sir/Madam; Thank you very much for such a great review! We work really hard to offer you the best stay in the best possible way, so we are happy to see that it reflected in your last stay. Hope to see you again soon.

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2018
Response from Jayvee-Reservations Officer on Nov 19, 2018
Dear Sir/Madam; Thank you very much for such a great review! We work really hard to offer you the best stay in the best possible way, so we are happy to see that it reflected in your last stay. Hope to see you again soon.