“Will do in a pinch”

Room was clean, rates were good, and the heat worked.

“Adequate”

There were two roaches in my room.

“Could be better”

First when reserving a room, sometimes would be better especially if there was 2 people there would be enough soap, etc for the two people. Not to mention the "hand towel" was stained in the rack. The room was supposed to be smoking, but was marked non-smoking, when asked about this they said they moved the non-smoking rooms, and assured me it was a smoking room, upon going back to the room, no ash tray found. Other than that, it wasn't all that bad, could use some better matresses they weren't the most comfortable. Tolerable.

“Wouldn''t go back”

The room was clean, but the beds were like sleeping on the floor - HARD!! The bed didn't have fitted sheets so any movement caused the sheet to come off It was very uncomfortable!

“Only option in area”

OK, Hotel options in the area are limited, this is the only "big name" Hotel around, if you find another option, take a look at it.

“Needs repairs and maintenance”

Wall paper coming off, dirty tub, t.v. not working, overloaded outlets. Reported t.v. twice (two different days) before they brought another one. Dirty pool.

“not the best on the hill”

Hotel was not well kept, no maintenance service on week end. Sink leaked and carpet was wet, no one to repair. Another room was offered at 10 pm but no one to help move to another room. Ice machine not working nearest to room.

“great employees”

The staff spends all their time trying to make people happy!! The problem is this motel is just old and worn out. If the physical part of the motel was as good as the staff, it would be top of the line. Considering how hard the staff works with nothing, there is no telling what they could do with a motel in good shape!!!!!!

“Not my idea of a customer oriented hotel.”

When we checked in, there was no soap in the room. Called the desk, and never did get any soap. When we went to bed, we pulled down the sheets to find that someone else had slept and eaten in the bed. Dirty sheets. We had to ask the second night for soap, coffee and towels. We would have left, but there were no vacant rooms to be had, the town was full. Definately would not go back there and will not recomend anyone else to go there. Going to and from our room, we noticed many rooms with the curtains open, and there was no furniture in the rooms, or what was there was broken and dirty. The outside of the hotel looked great, the rooms were terrible, dirty, and the maid service non existant.

“Horrible Experience”

Once we arrived at this hotel the lobby was dark and there were about 15 people standing in the lobby. It turned out that most of them were there to complain about the state of the rooms they had been put in. Most of the rooms had not been cleaned, a few didn't have working AC and one woman said it looked like the tv in her room had been ripped from the wall and the knob on her room door came off in her hand. The staff kept blaming online travel sites for overbooking the hotel and were very little help. We had to wait an hour to get into our room so it could be cleaned and they didn't even clean our sink, it had globs of toothpast in it. I would never stay in this hotel again.