Ratings based on 25 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
68% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Southeast Iowa

some helpful staff but hotel needs improvements

Posted Sep 23, 2014
Pros: The hot tub.
Cons: Everything
Location: Huge Strip Mall and the Amana Colonies not to far away.
Until this hotel does some room renovations I will not be staying there anymore. Extremely outdated, rips in carpet with an overall dirty "feel" and look to it. Bed very uncomfortable. Several staff members were helpful while several you could tell didn't even want to be there. I was polite about finding a used Kleenex in the Ice bucket, a dead spider under the sink, and a dead spider in the hot tub. Plus not to mention the rough sheets and air conditioner that barely bows air out of it. The hot tub was great, but that is about all I can say was a positive. When I told the staff about the dead spiders they blew it off, "Oh this is the season for them to come in". However they had been dead for a while, so that tells me that the room had not been cleaned for quite some time nor stayed in. the first morning I went to take a shower the bathroom light was burnt out. The housekeeping staff was not there yet so I had to keep turning on the heat lamp light to get ready in the morning. No discount was offered for all the inconveniences.
3 out of 5
by A verified traveler from houston

Needs a whole lot of repairs.

Posted Aug 15, 2014
Carolyn at desk very nice and helpful. Room very musty, carpet damp, A/C unit not working properly. Did let us change room, a/c not any better. Marginal breakfast.
2 out of 5
by A verified traveler from Michigan

Would not upgrade room

Posted Jul 11, 2014
Pros: It was close to shopping and Amana Colonies (a little German town).
Cons: Restuff furniture. Have hot tub in working order.
Location: Outlet mall across the street. Williamsburg 5 miles away. A very nice winery 5 miles away. Also close to Amana Colonies.
They would not upgrade our room to a Loft when we found out we had more family coming. The reason is because we went through Expedia. When I asked to speak with the Manager there was not one on sight and they wouldn't give me the phone number to the owners. I also almost fell off a chair because it didn't have anymore stuffing in it and when I told the employee they acted like they didn't care and didn't even remove the chair. It was heard the place flooded and it did smell musty. Also the hot tub was shut down. I wouldn't recommend this place.
3 out of 5
Recommended
for Overnight Stay Before Destination
by Bob from USA

Good Location, however......

Posted Jun 25, 2014 on Hotels.com
For 13 years my wife and I always choose this hotel on our travels. We often stayed two times per year and found that this hotel (previously a Best Western) was good due to closeness to the Amana Colonies and shopping. This is the first time we stayed since it became the Best Inn Cozy House. The cleanliness and comfort of the room were good (as was always in the past), but there are a few areas that could use improvements. The landscape is terrible and the building needs major upgrades. Surprised the flood lights haven't started the blue spruce's on fire. The old Best Western management is partly to blame. The management staff could use come training in hotel management when meeting guests. I found the senior front desk member working days seemed harsh and blunt in her responses. Evening coverage not much better. The front desk people acted like we were imposing on them. They should greet their guests with a simple "Good Morning or Good Afternoon, how may I help you". Courtesy and politeness can go a long way.
5 out of 5
Recommended
by Carolyn from Topeka, KS

Had everything we needed...

Posted Jun 8, 2014 on Hotels.com
Nice stay for 3 nights. Close to many sights, and enjoyed the mall across the way...we enjoyed the pool each evening, and the breakfast was sufficient. This hotel was a great fit for our needs.
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Jun 7, 2014 on Hotels.com
Very friendly, clean, quite, nicely decorated and no noisey air conditioner. Recommend when in area
3 out of 5
Recommended
for Families
by A verified traveler

Posted Jun 2, 2014 on Hotels.com
The bed was not comfortable. But the room was large. The continental breakfast did not have many food choices. Half of the chaise lounge chairs at the pool were broken. And the hot tub was broken.
4 out of 5
Recommended
for Personal Event
by Pamela Perkins from Callender, IA

Close to Iowa City and Amana Colonies.

Posted May 21, 2014 on Hotels.com
We had a very nice room. It was a loft suite. The only bad part of the room is you had to go downstairs to go to the bathroom. It was a very clean and nicely furnished room. The outside could use some sprucing up. We were concerned when we first drove up. The swimming allows you to swim from the inside pool and an outside pool. Unusual, but could be fun in the winter. The breakfast was a continental breakfast and left something to be desired. We went to a nearby restaurant for breakfast. I would recommend it.
4 out of 5
Recommended
for Everyone
by Carol

Nice hotel across the street from the outlet mall.

Posted May 12, 2014
Pros: Location
Cons: Open up rooms
Location: Tanger outlet mall
Nice hotel but spa was down and the room had a funny smell when we first checked in. Needed some air circulating!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2014
Nice place to stay. Good breakfast. Home feel to the place.
Comment from Hotel Management
Jul 26, 2014 by Julie, Hotel Management
Thanks for choosing Best Inn Cozy House and Suites. Your kind words were greatly appreciated. We look forward to you staying with us again.