Ratings based on 145 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Davenport,Ia
Mold around tub faucet and handPosted Nov 23, 2014
Love the hotel staff wonderful, need to replace pillows
for Everyoneby A verified traveler
Posted Oct 30, 2014
Clean, comfortable room Decent breakfast. Cookies a nice touch.
for Everyoneby A verified travelerfrom Vancouver, Canada
Convenient - Close to airportPosted Oct 11, 2014
Pros: That is was clean and fresh
Location: No comment as didn't leave the building.
Staff were helpful and accommodating. Newly renovated room - felt fresh and was clean. Love the free airport shuttle starting at 5:00 AM. Overall good experience.
by A verified travelerfrom Minnesota
Horrible from the beginning to the end.Posted Sep 8, 2014
When we arrived they did not have our reservation. It took 45 mins on the phone to figure out, it was there the whole time. Then a 3:16 am the fire alarm went off. We had to go outside in the rain for 30 mins. We get back to our room, get back to sleep, and it goes off again.
for Overnight Stay Before Destinationby Robynfrom Cedar Rapids, IA
Close to airport/free shuttlePosted Aug 13, 2014 on Hotels.com
My stay was nice, the front desk staff was AWESOME! Two young women with the name of Heather were so kind. My plane was delayed upon arrival, they offered the hotel for a quick breakfast and use of the computer to get to my destination. When I returned on Sunday evening, I was welcomed and made to feel comfortable. The one problem was the ongoing construction and the jacuzzi area was very dirty. The floor was dirty and there was hair in and around the tub. Otherwise, the room was clean and comfortable.
for Overnight Stay Before Destinationby Sarafrom Eastern Iowa
Hope things improve after renovation.Posted Aug 13, 2014 on Hotels.com
Bedding was clean but carpet was old and worn. We arrived late (10pm) but there was still a lot of construction people and construction noise all night long. I woke up at least 3 times to what sounded like heavy furniture being dragged across concrete and sledge hammer pounding. This was between midnight and 4am.. We weren't to far from the airport but weren't offered a shuttle. I'll stay further from the airport next time.
Comment from Hotel Management
Oct 25, 2014 by Ashley, Hotel Management
Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize that you were kept awake so late. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.
for Overnight Stay Before Destinationby A verified traveler
Pre-redeye flight stayoverPosted Aug 12, 2014 on Hotels.com
Perfect spot close to airport with convenient early breakfast and shuttle for a 6AM flight. Great service by staff, especially shuttle crew. Everything else is gravy.
Recommendedby ARobertfrom Gloucester, ma
Very convenientPosted Aug 8, 2014 on Hotels.com
Pretty clean. Very convenient to the airport. Wouldn't 't stay anywhere else before a 5 am flight!
by A verified travelerfrom STL
Looks and feels cheapPosted Aug 4, 2014
Country Inn and Suites has, in the past, always been affordable comfort and quality. This one felt cheap and looked like an apartment complex. The hallways had a cheap apartment look. The rooms had a weird design with cheap fixtures including a faucet that was very hard to turn on and off, and nearly impossible to get flowing at a non-splash level. The automatic front doors did not open reliably, and I got stuck between them on the way on with all my stuff in tow. There was no bathroom or changing area in the too small pool area.
Comment from Hotel Management
Aug 12, 2014 by Ashley, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
for Everyoneby A verified travelerfrom Kansas
Noisy desk staffPosted Jul 31, 2014
Pros: The room & facilities - clean & nice.
Cons: Staff that understands that most of their guests are trying to sleep at night.
Location: We liked the National Mississippi River museum a lot.
We had a great room. Convenient we thought because it was the 1st one from the lobby desk. However when we were trying to sleep - the hotel staff - a loud woman in particular talked very loudly through the night. We ended up staying in Cedar Rapids on our way home - but booked a different hotel - so that we could get some sleep. The place was newly remodeled and was quite nice otherwise.