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Reviews of AmericInn by Wyndham Cedar Rapids North

2.5 out of 5
AmericInn by Wyndham Cedar Rapids North
4747 1st Ave SE, Cedar Rapids, IA

Reviews

5.6
Rating 10 - Excellent. 23 out of 114 reviews" "
Rating 8 - Good. 17 out of 114 reviews" "
Rating 6 - Okay. 15 out of 114 reviews" "
Rating 4 - Poor. 25 out of 114 reviews" "
Rating 2 - Terrible. 34 out of 114 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Janice, Maple Grove

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Things wrong or did not work: Mini fridge, blinds hanging off window, internet, pool closed, laundry closed, bathtub clogged and didn't drain at all.. Breakfast not stocked-no coffee, juice or fruit. Waffle iron broken. Property in poor condition. No 3rd shift staff to assist.
Stayed 2 nights in Mar 2024

8/10 Good

Ralph

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Eric

Business traveler, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty . Some rooms had broken doors!
Stayed 1 night in Mar 2024

10/10 Excellent

Jerome

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Jay on Apr 4, 2024
Thanks for your review and staying at our motel.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Waited at front desk for 20 minutes before being waited on. Asked to see room prior to checking in because two people came to front desk asking for towels and were told there were none. Went to room and comforter had a big stain on it as did 2 pillows. Was taken to another room that was just as bad and had no towels. Area beside bed hasn’t been vacuumed in months. Asked for refund and left. Very disgusting hotel.
Stayed 1 night in Feb 2024
Response from harry on Apr 4, 2024
We are new owner just took over 2 days.stay overs generally told to get the change of towels when they woke up since working in night.Sorrry foer any inconvenience you had.

4/10 Poor

Pam

Traveled with family
Disliked: Amenities, property conditions & facilities
The rooms had holes in the wall, a broken bathroom, no internet, not enough lighting, broken lock on door and back entrance door did not need a key fob to open, juice machine broken for morning breakfast. Property needs major renovations and care.
Stayed 1 night in Feb 2024

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no one at the front desk. The phone didn't work. There were no towels. The whole place smelled of smoke and weed
Stayed 1 night in Jan 2024

2/10 Terrible

Teresa, North Mankato

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Their wifi was not working, pool was closed, no kleenex in room, only had 1 washcloth, phone didn't work, smelled weed in the hallways, washer/dryer out of order, not much left for breakfast 1/2 hour after it started - but 3 employees were sitting down with very full plates & one said "early bird catches the worm!" Used to be a Quality Inn. Do not stay here!!
Stayed 1 night in Jan 2024

2/10 Terrible

Teresa, North Mankato

Stayed 1 night in Jan 2024
Response from Jay on Apr 4, 2024
It looks you are not satisfied, but we are new at this place and it will take some time to straighten the old issues that are there from old owners management.But we appreciate for staying with us

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Tracey

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing special or unique. There was absolutely nothing in the rooms as a phone, no trash bins the one trash bin that was there was dirty and full of food. It was just not a good experience at all.

2/10 Terrible

Shawnniece

Stayed 1 night in Jan 2024
Response from Jenny GM on Jan 22, 2024
Thanks

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jenny GM on Jan 22, 2024
Thank you for the 5 Stars

4/10 Poor

Amanda

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
It’s very dated. Not very comfortable. Loud. You can easily hear other guests. They had decorations from every holiday up at the front desk and it just looks messy. Just pulling up you will see it’s not kept well, the curtains hang all broken and it needs tending too. The housekeeping was being lectured when I walked in to check in and they saw me waiting but didn’t ask if I needed help. So I left and waited to come back and check in. Luckily the snow storm was coming so I decided to leave the hotel early. Pool was broken as was the vending machines. It’s in a perfect spot but it’s not a good place to stay. I was there for work. If you want a cheap spot that’s walking distance from shopping and food it’s ok. I won’t be back.
Stayed 2 nights in Jan 2024
Response from Jenny GM on Jan 22, 2024
Thanks for feedback,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jenny GM on Jan 22, 2024
Awesome

10/10 Excellent

Mckenna

Stayed 1 night in Jan 2024

2/10 Terrible

Josef, Bartlesville

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Very poor and dirty Rooms
Stayed 1 night in Jan 2024
Response from Jenny GM on Jan 22, 2024
Thanks,

4/10 Poor

Hailey

Traveled with partner
Disliked: Staff & service
We had people talking/standing outside our door from midnight until we checked out. A woman screaming at 4 am for someone to go away. A lady of the night in the elevator. And the pool was closed.
Stayed 1 night in Dec 2023
Response from Jenny GM on Jan 22, 2024
Thanks for the feedback.,

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not Ready For Prime Time
It seems that this hotel was newly acquired from another hotel owner who didn't take care of the place. This hotel should not be open until a lot of repairs are done. We registered for a suite with a king bed and another room with two full beds. We were contacted to say that they didn't have that room available at the time because it wasn't ready. So we accepted a room with two doubles at a lower price. They didn't have any rooms with two queens. The first room smelled like smoke, though it was supposed to be smoke-free. They moved us down the hall, but this room smelled foul and we discovered half-eaten pizza under the bed. The third room was across from the office on the first floor. This one was acceptable for smell, but we did find some water bottles under the bed. As we were trying to fall asleep, we could hear the conversations coming from the office and as people passed by the door. It wasn't very soundproof. On top of all of that, the trash bags that were collected from cleaning the rooms were just left at the end of the hall by the stairs. I don't know why they weren't thrown in the dumpsters. And the side entrance didn't even have a latch on the door. You could just pull it open. There was no breakfast service and the vending machines were all empty. We did get a signed note from the manager saying that we were entitled to 50% off of our next stay because of all of our troubles, but it was all handwritten. I did get a good night's sleep, regardless.
Stayed 1 night in Dec 2023
Response from Jenny GM on Jan 2, 2024
Thank you and appriciate for your feedback. We will investigate the issue.

2/10 Terrible

Makayla

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Tv didn't work, no breakfast other then what was left over from yesterday, no internet, pool was closed, laundry was closed.
Stayed 1 night in Dec 2023
Response from Jenny GM on Jan 2, 2024
Thank you and appriciate for your feedback. We will investigate the issue.

2/10 Terrible

Makayla

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
No tv or internet. The pool was closed. A big dog that I couldn't go in the hallways or walk around barking all morning.
Stayed 1 night in Dec 2023
Response from Jenny GM on Jan 2, 2024
Thank you and appriciate for your feedback. We will investigate the issue.

4/10 Poor

Brenda

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean. Floor in the bathroom was dirty. When I pulled the shower curtain closed, a used washcloth fell from the rod. Vending machines were empty. Pool and public washer/dreyr were both "closed until further notice" The whole building appeared to be in a state of disrepair.
Stayed 1 night in Dec 2023
Response from Jenny GM on Jan 2, 2024
Thank you and appriciate for your feedback. We will investigate the issue.

6/10 Okay

Ann

Traveled with partner
Liked: Staff & service
They are working to upgrade the facility, so be patient improvement from 2 yrs ago
Stayed 1 night in Dec 2023
Response from Jenny GM on Jan 2, 2024
Thank you and appriciate for your feedback. We will investigate the issue.

8/10 Good

Brenda

Liked: Cleanliness, staff & service
Front desk was excellent.
Stayed 1 night in Nov 2023
Response from Jenny GM on Jan 2, 2024
Thank you and appriciate for your feedback.

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jenny GM on Jan 2, 2024
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10/10 Excellent

Shaunik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great property! Manager is awesome!
Stayed 6 nights in Nov 2023
Response from Jenny on Nov 24, 2023
Thank you for your input. We are happy to provide service to you during your stay. We look forward to serving you again in the future!

10/10 Excellent

NabiNada

Stayed 1 night in Nov 2023
Response from Jenny on Nov 24, 2023
Thank you for your input. We are happy to provide service to you during your stay. We look forward to serving you again in the future!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jenny on Nov 24, 2023
Thank you for your input. We are happy to provide service to you during your stay. We look forward to serving you again in the future!

10/10 Excellent

Shanada

Stayed 1 night in Nov 2023
Response from Jenny on Nov 24, 2023
Thank you for your input. We are happy to provide service to you during your stay. We look forward to serving you again in the future!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Not the best
The hotel looked great online, but after check-in the room had mud in the floor, a used fake nail on the safe. There was only one towel on the room for two of us. No one was ever at the desk because they were outside somewhere. Super noisy also. Breakfast was decent at least.
Stayed 1 night in Nov 2023
Response from Jenny GM on Jan 2, 2024
Thank you and appriciate for your feedback. We will investigate the issue.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The description is WAYYY too flattering
The hotel must be mid renovations. When we showed up, there was a handwritten note on the door to call a number for check-ins. Then, they put us in a room that was not ready; the door was propped open and the bedding was off. We got a new room, but it was still in rough condition. The hallways were being painted. The pool was out of order. Nobody seemed to know what was going on, and the worker who let us into the new room said, "You shoulda seen it a few months ago. It was even worse." Not a great stay. Super shady.
Stayed 1 night in Nov 2023
Response from Jenny GM on Jan 2, 2024
Thank you and appriciate for your feedback. We will investigate the issue.

10/10 Excellent

Steve

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. Had reserved two rooms. We left after going into rooms. Neither were cleaned. No towels. Refrigerator full of mildew. Lights in room missing bulbs and broken, Curtains broken. Bedding not cleaned. Pool out of service. No attendant at counter @ 7p. Paper note on front door to call mobile # if no attendant on duty.
Stayed 1 night in Nov 2023
Response from Jenny GM on Jan 2, 2024
Thank you and appriciate for your feedback. We will investigate the issue.

4/10 Poor

Scott

Liked: Cleanliness
No phone no microwave no refrigerator
Stayed 1 night in Nov 2023
Response from Jenny GM on Jan 2, 2024
Thank you and appriciate for your feedback. We will investigate the issue.

4/10 Poor

Tina

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is being remodeled, but our room stunk of pot it was in the fabric in the room.
Stayed 2 nights in Oct 2023
Response from Jenny GM on Jan 2, 2024
Thank you and appriciate for your feedback. We will investigate the issue.

2/10 Terrible

CONNIE, ARNOLDS PARK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Igor

Stayed 2 nights in Oct 2023
Response from Jenny GM on Jan 2, 2024
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8/10 Good

Larry

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Robin

Traveled with partner, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. But Shower had hair in it. One towel for 4 people. Towel was rolled up and im not sure it was clean. Hallways were dirty and paint job left something to be desired. Staff left front desk at 10pm. Pool was closed. I was told breakfast was 6am to 930am. There was no breakfast served. Beer cans were left out on front desk as if they had partied the night before. My family felt unsafe there as if I was staying in a drug house. It was an awful experience.
Stayed 1 night in Oct 2023

4/10 Poor

Trisha

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Dont stay here!
Not the worst experience ever but not great. Definitely would not recommend to anyone! Pros: bed was new & comfortable. Room pretty clean. No bugs. Cons: mostly everything else. Started with check in process - waited for the 2 workers to finish a conversation then the first words spoken were "do you have a reservation?" Not a hello, or how can we help you type of greeting. After giving my name, the 2 workers did things on the computer while ignoring us. Was asked to sign a paper and then was handed two key cards. Nobody checked ID, confirmed reservation length, told us about amentities, etc. Hallway smelled like cigarettes but room didn't smell. Shower barely worked first 2 days (flow was a trickle) but started miraculously working the 3rd day. TV did not work ever. When reported, we were asked to do the channel set up. A worker? (not sure who was a worker and who wasnt as they all wore street clothes and no name tags) came to do channel set up but it still didnt work afterwards. Noticed a stain on the bedsheets. When we told front desk, they handed us unfolded sheets from a large bin - expecting us to change our own sheets. Housekeeping never visited during 3-night stay. Returned 1 night to find staff partying in parking lot w/portable grill. Curtains would not completely close & had to use a hair clip (1sr flr, facing parking lot). Dilapidated furniture, only 2 hangers. No iron. Didnt look at breakfast due to how shady everything else was. Unable to get receipt.
Stayed 3 nights in Oct 2023

8/10 Good

vickie

Stayed 1 night in Oct 2023

8/10 Good

Tonie

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Paint falling off bathroom ceiling. Hair dryer didn’t work. Staff interrupted stay to double check that I was the correct person staying in the room!!?? Soiled bath towel. Empty vending machines. Paint drop cloths covering 2nd floor hallway. Cigarette smoke/smell all along first floor hallway. Coffee maker missing basket so couldn’t make coffee. Refrigerator so loud it interrupted sleep. Much to be improved.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Traveled with group
Disliked: Property conditions & facilities, room comfort
Disappointing
Overall disappointed with the condition of this place. Beds were awful, no clock or phone in the room, an alarm went off all evening down the hall, not a very secure building. When we arrived, there was a scuttle in the lobby with a non guest and guest that made the location not very safe. A 2nd story window was open with no screen at the end of the hall and the person checking the rooms looked like she had just stepped out of a strip club. Will not stay there again.
Stayed 1 night in Sep 2023

6/10 Okay

Nelson

Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross
This hotel was not at all as advertised. Disgustingly gross! Dirty, missing vent in bathroom along with toilet paper dispenser. Went to call front desk, no phone cord attached to phone at all. Did I mention dirty? Coffee ingredients in room, but no coffee maker. Blood stain on mattress. two people staying for two nights, only one wash cloth. :-( so disappointed!
Stayed 2 nights in Sep 2023

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hallways elevator and common areas smelled like pee. We borrowed a plug in that was by the front desk and put it in our hallway. The elevator was unacceptable. We took the stairs after the first use. Carpet was filthy.
Stayed 4 nights in Aug 2023

2/10 Terrible

Joyce

Traveled with partner
Disliked: Amenities
Pool broke, dirty carpet, no towels, wash cloth or hand towels in the bathroom broken curtains that don’t close no extra blanket. It was a complete dump. I didn’t even sleep on the sheets. I kept my clothes on never ever stay at this place.
Stayed 1 night in Aug 2023

4/10 Poor

Celia

Business traveler
Disliked: Cleanliness, property conditions & facilities
Disappointing
A couple staff members were nice but one was rude. The room had dog hair all over the floor and stains on the walls. Bathroom ceiling was peeling and the fan cover was gone. Washing machine was broken. Thoroughly checked for bedbugs/roaches and there was no sign of them thankfully. The air conditioner worked well.
Stayed 2 nights in Aug 2023

2/10 Terrible

Wendell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty. Closed pool. Rude staff. Homeless loitering near entrance. Front desk clerk standing out front when we arrived. At check out the front desk clerk was extremely rude. Would not give his name.
Stayed 1 night in Aug 2023

2/10 Terrible

Darin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay Away, Stay Far Away
Trouble began at checkin, credit card machines not functional. Walking toward the room, door was open lights on. No available plugins near bedstand. Had to plug cellphone into outlets in bathroom. Buttons on TV remote and alarm clock not functional. Mattress was actually very comfortable. Entire hotel needs a gut and remodel. Staff not much better than the hotel. Got up in the morning for a shower, no shower curtain. Tried to shower carefully, but the knob that switched from tub spout to shower wouldn't stay engaged, soap up then push button to rinse. Met maid in hall she shrugged her shoulders when told about no shower curtain. About the same reaction from front desk. Walked out the door sure I will never stay there again, and questioning how Wyndham and AmeriCinn still allow their name on the front.
Stayed 1 night in Aug 2023

4/10 Poor

Sharon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023