Ratings based on 2,578 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia

Quick and quite nite sleep

Posted Mar 28, 2015
Yes I stay again gud location very clean hallway quite it's a gud place to just getaway
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2015
Pros: location
Cons: vacume near the windows get the right size sheets on the bed.
The experience of "not much at all" is hard to elaborate and to make more explicit-- do you understand what I am saying!!! Just be sure that you vacume thoroughly so that guest do not find crumbs on the floor and that the sheets are proper for the size of the bed. See below on what could be improved.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Providence

Great hotel

Posted Mar 27, 2015
Pros: the room is spacious and the bed is comfy
Cons: It should provide shuttle to the convention center. In that case, it can attract more people to stay there
Location: Chinatown. Phily has such a great China which has really authentic Chinese food.
I always had good experience with Sheritan and this one is no exception
4 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing night after hectic workday

Posted Mar 27, 2015
Room service excellent. Staff warm and friendly. I'm a frequent business traveler and enjoyed my stay. Would return
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia

Nice hotel in Center City

Posted Mar 24, 2015
Close to public transportation and walking distance to many other places. Fast check in and clean rooms.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Glen Mills, PA

Great Time!

Posted Mar 23, 2015
The staff is awesome! Hotel is gorgeous! A little disappointed in the condition of room. There were torn lamp shades and such but overall Inlove staying at this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, Good Location

Posted Mar 23, 2015
Pros: Good location
Cons: Heat in the bathrooms in the meeting areas, and if you've booked and pre-paid for the room it should be held for you, no exceptions!!!
Location: Good downtown location close to many places to eat and things to do.
Upon arrival we were told that the room we had booked was no longer available and we had to take a room that was not what we had wanted. I hate when hotels over-book, if you have booked a room and paid for it, then it should be held for you- no questions! Anyways, the woman at the front desk gave us a few extra perks to make up for it, so that was nice. The room we had was on the 7th floor, just a plain double bed room, it was okay and the housekeeping staff took good care of us during our stay. The hotel is close to many things to do and see in the City, however the weather kept us from walking too much so we took taxi's mostly. The only other complaint I have a bout the hotel was that the public bathrooms on the meeting floors did not have any heat, which made them very unpleasant to use.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MD

Near the City

Posted Mar 17, 2015
Overall good but needs a few adjustment ( the hallways need to be clean because there was trays of food, towels,trash bags and the soda machine were empty until the 19th floor, we only found it in the 20th floor)we went floor by floor trying to find something to drink
Comment from Hotel Management
Mar 22, 2015 by Misha Hudson (Assistant Front Office Manager) , Hotel Management
Dear Ruedascards, Thank you for taking the time to connect with us by sharing your overall good experience at the Sheraton Philadelphia Downtown Hotel. Please accept my apologies for the hallway conditions and empty soda machines. Please be assured we take your comment seriously and that distinct measures have been undertaken to deter any future re-occurrences of this nature. We hope we have the opportunity to welcome you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

GREAT LOCATION!!

Posted Mar 16, 2015
Pros: location and cleanliness
Location: there is an Irish pub with deliciously fresh homemade food!!
My boyfriend and I went to Philly for the St. Patty's Day parade and this hotel was in a great location for easy access to the start of the parade and restaurants.
Comment from Hotel Management
Mar 22, 2015 by Misha Hudson (Assistant Front Office Manager), Hotel Management
Dear Valued Guest, Thank you for sharing your experience about your recent visit with us. We are pleased that you enjoyed the location and had a great experience with us. I hope you visit us in the near future, we appreciate your business.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Mar 16, 2015
Its in a great location. The house keeping staff were quite loud in the morning as they went down the hallway cleaning. They did wake me up from their talking. Overall it was a great stay the woman when we checked in her name was Asia was extremely friendly!
Comment from Hotel Management
Mar 22, 2015 by Misha Hudson (Assistant Front Office Manager), Hotel Management
Dear Valued Guest, Thank you for taking the time to connect with us by sharing your experience about your recent stay at the Sheraton Philadelphia Downtown Hotel. We are pleased that your experience was great overall and that Asia provided extremely friendly service. We are disappointed to learn that our housekeeping staff was of disturbance in the morning. Please know we will review your comment with our Management team to address the details that was provided. We look forward to welcoming you back soon.