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Reviews of Extended Stay America Suites Dayton South

2.5 out of 5
Extended Stay America Suites Dayton South
7851 Lois Cir, Dayton, OH

Reviews

7.0

Good

Rating 10 - Excellent. 111 out of 375 reviews" "
Rating 8 - Good. 97 out of 375 reviews" "
Rating 6 - Okay. 57 out of 375 reviews" "
Rating 4 - Poor. 53 out of 375 reviews" "
Rating 2 - Terrible. 57 out of 375 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

5.4/10

Amenities

6.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Tracy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Sharon

Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
They were short staffed, and you could not get clean towels, pillows etc. All handrails felt sticky and tacky I don't believe they are ever washed and sanitized. Also, the hallway on the floor I stayed on smelled like poop. .
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 9, 2024
Dear Sharon, Thank you for posting your review. We regret not giving you an exceptional experience during your stay. Our aim is to provide quality service; therefore, we are disappointed that this was not your experience and that you had housekeeping issues. We will discuss further improvements with the team concerned. Our front desk team is always there to help you; never hesitate to reach out to them. Please give us another try the next time you are in the city. Sincerely,Hotel Management

2/10 Terrible

James

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Willie

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Average
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 17, 2024
Dear Willie, Thank you for choosing our hotel. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. It seems like this was not your experience, and we regret we fell short of your expectations. We hope to welcome you back for a much better experience. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

2/10 Terrible

Marie

Traveled with group
Disliked: Staff & service
Checking into this property was a circus. We arrived and I went into check in and no one was at the front desk. There were creepy men hanging around and I waited 10 minutes and then went back to my vehicle to talk with my friend. Went back in and still no one. Some man told me to call on the phone that was on the desk. I did. It rang. That man went running up the steps and soon someone picked up the phone and I explained I was waiting for 15 minutes. Hung up. Soon same man comes down and says I must call on my cell phone, He is hassling me. Finally, someone else comes down to desk after 20 minutes, late at night, and checks us in. This was completely UNACCEPTABLE
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 22, 2024
Dear Marie, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you in the future.Sincerely,Hotel Management

2/10 Terrible

Marsha

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel ever. It was sketchy, dirty in the halls and worse in the room. Pillows didn't have covers, and the one that did was filthy. The bathroom was not cleaned, nothing was dusted, it had extremely old furniture, and a poor room layout. Seriously the worst hotel I have ever been too. We couldn't stay there, so we requested our money back. She first wanted us to look at a second room on another floor. The door was open, and it looked as if someone already had been in there?? Thankfully she agreed to speak with Expedia for us to get reimbursed, however, we never recovered the $28.00 pet fee that she said would be reimbursed on the hotels end. Seriously, this hotel looked like it was housing questionable clientele and full time dwellers. Never again!
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 12, 2024
Dear Marsha, We sincerely apologize for your unacceptable experience during your stay. Your feedback regarding cleanliness, room condition, and customer service is deeply concerning and not reflective of our standards. We take your comments seriously and will address these issues promptly with our team to ensure improvements are made. We regret any inconvenience caused, and we appreciate your understanding. Please know that your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

10/10 Excellent

James

Stayed 1 night in Jan 2024

10/10 Excellent

Nyasha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

James

Stayed 1 night in Dec 2023

8/10 Good

Rafael

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It needs to be better cleaned, the room was not well tidy.
Stayed 3 nights in Dec 2023
Response from Hotel Management on Dec 23, 2023
Dear Rafael, Thank you for being our guest at Extended Stay America. It is nice to know you enjoyed your time here. However, we are sorry for the disappointment with the issues mentioned. In response to your review, we will instruct our team to improve our guest experience. Please return on your next visit so we can provide another memorable stay.Sincerely,Hotel Management

4/10 Poor

Terriona

Disliked: Cleanliness, staff & service, property conditions & facilities
Never again
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 18, 2023
Dear Terriona, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean and quiet. Staff was polite
Stayed 1 night in Dec 2023

10/10 Excellent

carolyne

Stayed 1 night in Nov 2023

8/10 Good

CATHERINE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Kristy

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I booked a room with a queen and pull out sofa and was given a room with 2 full beds that were crammed into this awkwardly shaped room. There was no room to walk around. Also there was no coffee pot in the room -very disappointed overall. Would not recommend
Response from Hotel Management on Nov 3, 2023
Dear Kristy, Thank you for taking the time to evaluate our hotel. We apologize that the room assigned to you did not meet your expectations. We completely understand your frustration and the inconvenience this caused you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

2/10 Terrible

Eva

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Scary and dirty
Dirtiest hotel I’ve ever been in and I’ve been in a lot. TV didn’t work and I smelled drugs all night. The shower was full of hair It didn’t feel safe. I travel alone all the time and this is the first time I’ve ever felt unsafe. I was booked two nights but left after one. I never slept. Only thing good was the two front desk people who tried to help get the TV going but couldn’t. This place is being used by locals as low cost housing and it’s really rough.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 28, 2023
Dear Eva, Thank you for choosing us and appreciating our staff. However, we are sorry for the inconvenience caused in the room. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all areas are thoroughly cleaned and inspected. We never promote any illegal activities in and around our hotel. Our front desk can always help you with improving your time with us. Please allow us to correct this for you on your next visit and regain your trust. Sincerely,Hotel Management

4/10 Poor

Karen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property had litter all around it in the grassy areas. The room had not been vacuumed. I had a dog in there and I always check under the bed to be sure there isn't anything the dog can get into. But in this room #110, there were crumbs and a water bottle and plastic glass sitting under there. The room floor was sticky. One pillow was dirty. The window was open when I entered the room for the first time and a screen was broken. No way to lock the window. Very poor.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 20, 2023
Dear Karen, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Your feedback is invaluable in helping us identify areas for future improvements, and we appreciate your patience and understanding. We hope to serve you better in the future and provide you with a more enjoyable stay that reflects the high standards we aim to uphold. Sincerely,Hotel Management

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jen on Oct 31, 2023
Thank you for your 10! We appreciate it!

10/10 Excellent

Zachery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from jen on Oct 31, 2023
Thank you for the 10!

2/10 Terrible

Chris

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Disgustingly dirty, old and horrible smelling room. Trash not emptied, sticky floor, outside doors propped open by rocks, back parking lot had people, at all hours, hanging around their cars...did not feel safe.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Oct 3, 2023
Dear Chris, We're deeply disappointed to learn of your unpleasant experience at our hotel. Your feedback highlights unacceptable cleanliness and safety issues that do not reflect our standards. We're actively addressing these concerns to ensure such incidents are not repeated. Your safety and comfort are our top priorities, and we'll work diligently to regain your trust. Please accept our sincere apologies, and we hope you'll give us another chance to provide the experience you deserve in the future.Sincerely,Hotel Managemen

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nobody's perfect - but good stay
Aside from 1 German Cockroach I came across on Sat AM, I was happy with my stay. It is obvious that this ESA works hard to keep everything clean.
Stayed 2 nights in Sep 2023
Response from Jen on Oct 31, 2023
Thank you for the 8!

2/10 Terrible

Steve

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Smelly, dirty, and broken furniture. We did not stay. We left. We want or money back
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 27, 2023
Dear Steve, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. If we may be of any further assistance, please reach out to us directly at the hotel. We appreciate your feedback and hope to regain your trust in the future.Sincerely,Hotel Management

6/10 Okay

William, EMERSON

Liked: Staff & service
Disliked: Property conditions & facilities
The staff is warm, welcoming and friendly. Property is conveniently located, safe, quiet. Room were disappointing. Kitchen cabinets, appliances, etc. are outdated needs to be updated.
Response from Hotel Management on Sep 19, 2023
Dear William, Our team is grateful that you chose to stay with us and enjoyed the considerate hospitality of our staff, and that our convenient location enhanced your visit. However, we understand you were disappointed with your room, and we apologize for falling short of your expectations. Your feedback is important to us, and we will work diligently to improve our accommodations for all our guests. We would be honored if you considered giving us another opportunity to provide you with a much-improved experience.Sincerely,Hotel Management

4/10 Poor

Mattie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallway was stinky. The tub was inexcusably disgusting. Hard surfaces such as mirror, desktop, dresser top were NOT CLEAN. Visible crumbs & greasy. I used entire pack of Lysol wipes on surfaces. Poor attempts to repair wall holes, sub par to amateur. One side of towel holder was repositioned higher…unpatched screw hole from the repair. Due to visible filth, I was skeptical of the entire room. The sole redeemable part was good location & under $100. Disgusting carpet in the room…sorely needed upgrades. Exiting front door smelled of smoke. Hotel personnel about 20’ feet away, smoking. Stayed 1 night & left early prior to my expected checkout. Unsure why there is a descent rating on Expedia. NEVER AGAIN!!!
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 11, 2023
Dear Mattie, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023

4/10 Poor

Donna

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not very impressed
Hair in shower. Dirty washcloth in shower. Toilet filthy. Smelled like an ash tray. Bed rolled away every time you got in it. Manager was nice, but was very rude to someone on the phone and told me how stupid they were.... not very impressed.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 23, 2023
Dear Donna, Please accept our apologies for the experience you shared in your feedback. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way.Sincerely,Hotel Management

6/10 Okay

Annelis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Billie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Could Not Stay
The room had not been cleaned. The pull out sofa was missing a mattress. We needed 2 beds. There were no towels or wash cloths in the room. We did not stay due to the lack of a mattress. I will say, the employee working the front desk was amazing. She was beyond apologetic and ashamed of the condition of the room. The manager did provide us a refund. The staff was the redeeming quality of the location.
Stayed 1 night in Aug 2023
Response from JB on Aug 14, 2023
Billie, I am so sorry for your experience during your stay with us and I appreciate your feed back to allow me to build a stronger team. I hope you decided to give us another try so we can make the next experience memorable!

2/10 Terrible

Canaily

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
did not like anything,took one lookat room carpet dirty requested two double beds for me and my special needs daughter got one bed and a sofa sleeper and that was an upgraded room would hate to see the other rooms.
Stayed 2 nights in Aug 2023
Response from JB on Aug 14, 2023
Dear Canaily, At your time of check in our 2 bed rooms were fully occupied by other guests and were unavailable, I do apologize for that inconvenience. Our deluxe rooms, is considered an upgrade since the couch does fold out to a sleeper sofa. Again I am sorry for the experience you had while you stayed on property.

4/10 Poor

Rhonda

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I wish I could share pictures. Theresa at the Front Desk was more than accommodating, but that's where it stopped. The Manager was supposed to reach out to me and has yet to. While the linens were clean, the room itself was a disaster. The hallways were in need of a major reno as was our room. Complete disappointment.
Stayed 1 night in Jul 2023
Response from Hotel Management on Aug 10, 2023
Dear Rhonda, Thank you for your valuable feedback regarding your time with us. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have provided valuable insights, and we are committed to taking all necessary steps to address the issues you raised and improve our services. Please do not hesitate to reach the hotel if you have any additional questions or concerns. Thank you for your patience and understanding. Sincerely,Hotel Management

4/10 Poor

Philip

Business traveler
Disliked: Property conditions & facilities, room comfort
Stay somewhere else
The whole place is very old and run-down, with a funny smell that lingered throughout the whole place. There is a kitchenette in each room, but no pots/pans, plates, bowls or silverware, or really anything you can use to cook or eat a meal— what’s the point of the kitchenette?! Not even a coffee maker in the room. No remote control for the TV, and the satellite signal kept going out every 20-30 seconds, so watching TV was pointless. No housekeeping at all in my three days there. The one positive was that the staff was overall very pleasant to deal with. I booked this place because it was cheap and had mostly good reviews— don’t know how! Spend a few dollars more and stay somewhere else.
Stayed 3 nights in Jul 2023
Response from Hotel Management on Jul 31, 2023
Dear Philip, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We appreciate your kind words about our staff, and your feedback will help us enhance our services. We hope you'll reconsider staying with us again in the future.Sincerely,Hotel Management

4/10 Poor

Thomas

Stayed 1 night in Jul 2023
Response from JB on Aug 2, 2023
Thank you for staying with us.

8/10 Good

Edward

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from JB on Aug 2, 2023
Thank you for staying with us.

2/10 Terrible

Gregory

Stayed 1 night in Jul 2023

6/10 Okay

Kimberly

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from JB on Aug 2, 2023
THank you for staying with us

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for me as it was close to the interstate but far enough that there wasn't constant traffic noise. Very convenient to family events in Miamisburg as well as to go ride the bikeways of the Miami Ohio Valley system.
Stayed 4 nights in Jul 2023
Response from Jen on Jul 11, 2023
Thank you so much for your positive feedback. We strive to do our best! Glad our location was close to your family events that were in town! Please come back and see us!

8/10 Good

Jack

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A disadvantage is that there is no elevator that I'm aware of. I was on the main floor and found that I could quickly get to the from parking lot and the rear parking lot using the stairs and front and back doors. The advantages are reasonable price, nice neighborhood, near the action, nice room with kitchenette, easy and effective temperature control, and HBO/HBO2 if you want it, also WIFI, friendly staff, quiet at late night (actually quiet most of the time). Pots and pans, dishes, etc. are available. Easy to get to. GPS works pretty well. Problem: no traffic light on main highway, but there is a center lane, and the traffic seems to thin periodically, so that it is fairly easy to get on the main highway. If they keep their prices competitive, I plan to stay there the next time I come up..
Stayed 4 nights in Jun 2023
Response from Hotel Management on Jun 30, 2023
Dear Jack, Thank you for your outstanding review. We are glad that we exceeded your expectations and that you loved your time at our hotel. Our team will be delighted to read your feedback. Additionally, we appreciate your sentiments about pricing and assure you that we take carefully consideration to be competitively priced for our area and season. Thank you again for sharing your experience with others, and we look forward to hosting many more visits to Extended Stay America.Sincerely,Hotel Management

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from JB on Aug 2, 2023
Thank you for staying with us!

4/10 Poor

Dick

Traveled with group
Liked: Cleanliness
There were no amenities in the kitchen. No cups, bowls, plates, spoons, forks, paper towels. Nothing!
Stayed 3 nights in Jun 2023
Response from Hotel Management on Jun 24, 2023
Dear Guest, Thank you for posting a review of your recent stay with us. Our goal is to provide seamless service and comfortable suites for every guest. Therefore, please accept our apologies for not meeting all your expectations during this visit. Brand standards require us to keep kitchenware at the front desk to ensure its cleanliness and provide them upon request from our guests. We are sorry if we missed communicating this with you during check-in. We will take the necessary measures to prevent such matters from affecting future guests. We hope you will choose us again as we are confident you will enjoy a much-improved accommodation.Sincerely,Hotel Management

10/10 Excellent

Robert

Stayed 1 night in Jun 2023
Response from JB on Aug 2, 2023
Thank you for the 10!!!!

8/10 Good

Chad

Liked: Cleanliness, staff & service
Firstly, the staff was super friendly. They always greeted me when I came and went. Even when the occasional rude tenant shunned their greetings they kept a cheerful attitude. The overall hotel was fine. It is older and in need of some renovations that are probably too costly for the owner to take on. Some of the key issues focused on the carpet and the bathroom. The carpet is probably original and is showing the “wear and tear” through some faded areas and stains. In the bathroom (in my room) there was a patch job in the drywall that was completely unprofessional. The tub had some stains that were not coming out with basic cleaners. The room itself was fine. Bed was clean. No bugs. TV was standard (32”) for a low budget place. Outside, the parking area was small but I never lacked a place to park. If you don’t require all the amenities of the high priced hotels (pool, continental breakfast, etc) then this place will take care of your needs.
Stayed 4 nights in May 2023
Response from JB on Aug 2, 2023
Thank you for your kind words on the staff. We strive to do our best everyday. We appreciate your feed back and hope you come back to visit us again!

2/10 Terrible

Dorsey

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived to hotel after 10hrs on the road. The front desk gentleman was very odd, told us how he was going to go home and cuddle with his 5 cats! We were tired, we went through with check in, get to room he comes up tells us card declined. No! I have a receipt from Orbitz and a pending charge! Due to the sketchy trip to my room and his very odd behavior we left. Went to another hotel, called Orbitz who got our refund because we were charged! Dont stay here! Very creepy.
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 5, 2023
Dear Dorsey, We are disappointed that we did not provide you with the welcome you deserve from our front desk associates. We want every guest to know how much we appreciate their patronage; therefore, we apologize this was not your experience. We have shared your feedback appropriately to ensure this is adequately addressed. Also, we are sorry for the inconvenience caused in the room. Your comments are shared with our housekeeping and maintenance team to relook at the missed areas and ensure they are addressed on a priority basis. Please stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

2/10 Terrible

Steve

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t go
The room/hall way smelled of smoke. The bed sheets had stains and hairs on them, there was mold in the shower, under the bed didn’t look like it had been cleaned in years, someone else’s cloths were still in the dresser. I left and went someplace else asap
Stayed 2 nights in May 2023
Response from JB on May 29, 2023
Dear Guest, I apologize for the inconvenience that you encountered during your stay. I will speak with the team and let the know of your concerns. Was this brought up to the guest service representative during your stay? We would of gladly moved you rooms to accommodate you and/or your guests. Again, I do apologize for the trouble you went through during your stay here and I hope you give our property another chance.

2/10 Terrible

Tabitha

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Hell
It started off with the rooms being wrong not what we reserved. We reserved queen bed with pullout sofa we got queen bed with a chair, so no place for my son to sleep. Science experiment in the fridge, ants in the A/C and no keys all weekend, key-maker was broke. The kitchen was nice but just not very clean.
Stayed 3 nights in Apr 2023
Response from Hotel Management on May 4, 2023
Dear Tabitha, We apologize for the issues you encountered during your stay at our hotel. We take your feedback seriously, and we will be sure to address these concerns with our team to ensure that we provide a better experience for our guests in the future. Thank you for choosing to stay with us, and we hope to serve you better in the future.Sincerely,Hotel Management

2/10 Terrible

Charles

Stayed 3 nights in Apr 2023
Response from Kat on May 19, 2023
Thank you for providing Feeback. We strive to provide 10 out of 10 services.

4/10 Poor

David

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old, stinks, scary
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 24, 2023
Dear David, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We have noted your concerns as we continuously strive to improve. We hope to welcome you back in the future.Sincerely,Hotel Management

10/10 Excellent

Nyasha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Kat on May 19, 2023
Thank you for your 10 out of 10 feedback!

10/10 Excellent

Gayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed my stay
Really enjoyed my stay. It was only for one night, but if I have to come back to Dayton, Ohio, I will be staying here again. Room was clean, bed was comfortable, and was quiet for the most part. No complaints out of me and the young lady at the front desk was amazing.
Stayed 1 night in Mar 2023
Response from Kat on May 19, 2023
Thank you for your response!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice.
Stayed 6 nights in Mar 2023
Response from Hotel Management on Mar 25, 2023
Dear Catina, Thank you for choosing Extended Stay America and providing your feedback. Our goal is to deliver an exceptional experience for every guest staying with us. Therefore, we are delighted to read our staff made this happen for you. We will share your kind remarks with our team to show them our guests recognize their efforts. It was a pleasure hosting you; we look forward to welcoming you back soon.Sincerely,Hotel Management

2/10 Terrible

Lisa

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
It appeared to us that this hotel Is more of an apartment than a hotel. It did not feel safe which was unsettling with a toddler. We were not given the room we reserved. The bathroom was not cleaned. The front door has damage that appeared to be from a dog chewing the bottom of the door and door frame. And was just painted over. It also seemed that the locked had been broken off the door and poorly repaired. There was a large dent and crack in the bathroom door. The was no toilet paper, towels, or soap in the bathroom.
Stayed 1 night in Mar 2023
Response from Hotel Management on Mar 16, 2023
Dear Lisa, Thank you for taking the time to share your impression of our hotel. We are sorry for not meeting your expectations and for the frustrations you experienced due to not receiving the room you booked. Moreover, the lack of amenities and the condition of the suite you describe are unacceptable and not representative of our quality standards. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management