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Reviews of Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar

4 out of 5
Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar
Europa-Park-Strasse 4/6, Rust, BW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 127 out of 216 reviews" "
Rating 8 - Good. 73 out of 216 reviews" "
Rating 6 - Okay. 9 out of 216 reviews" "
Rating 4 - Poor. 2 out of 216 reviews" "
Rating 2 - Terrible. 5 out of 216 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Great for family. Felt like living in a castle!
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel europa Park
Fantastic place would highly recommend! Plenty of things to do, hardly any queuing in the theme park. Overall experience fantastic
Stayed 3 nights in Aug 2018

8/10 Good

Emily, State College, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY close to the park. Parking was onsite, close and FREE. Restaurant good but rpicey.
Stayed 1 night in Jun 2018

6/10 Okay

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very theme park oriented, lots of detail. My children really enjoyed the bunk beds. Bed comfort was okay, not too comfortable but not the worst I've slept on. There are no amenities tho. Cleaning soap is at a minimum, no coffee pot. A very basic hotel. Seems like a three star or below hotel although you pay a great deal. Children enjoyed the pool area, but it is a cold pool, they still had fun though. Service at the pizzeria was fine as long as you're not in a rush.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
perfect with kids. included early admission to the park. dinner was expensive, so we ate in town.
Stayed 2 nights in May 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Phil, Peterborough, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The position right next to the park was great, buffet food fantastic (although price a little high). Park brilliant plenty to do for every age, although no discounts available to park admission. Would definitely recommend and hope to be back again soon. We were a party of 9 and had a great time!!

10/10 Excellent

Ieva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

John, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely incredible
One of the best hotels I've ever stayed at. When we arrived we were upgraded to a room with a view of the park which was fantastic. The room was large and nicely accommodated the four of us. The restaurant in the evening was a little pricey but excellent quality. The same restaurant in the morning for breakfast was superb with an astounding range of items. Having a special entrance in to the park was also great and the extra ride time on selected attractions before the park officially opens was a great way to start our day.

10/10 Excellent

Alrumaidhin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

nido, saudi arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids enjoyment
I stayed twice at the Europa park, the first time was at in Santa Isabel hotel and this time at the Castillo Hotel. Both hotels are ok and the rooms have four beds. The bath room has shower, toilet seat, soup and towels only. You need to request bath rope and towels if you intend to use the swimming pool from the reception. The buffet breakfast does not contain French toast, pan cake or waffle. But overall, it is ok for a park hotel.

10/10 Excellent

Alex, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities
Great for kids
Fantastic for kids and adults

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
we had 3 nights at this hotel. from check-in to check-out overall a great experience! we loved the themed room - spacious, nice bathroom, very clean. we loved the breakfast buffet and the fact that we could choose a different hotel each morning. the wellness facilities are also tops. love to come back!

8/10 Good

greg, Twin Waters Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Great theme hotel at Europa Park
We had a great time at this hotel and it is next to the theme park so access was easy.

10/10 Excellent

KP Pezeshkan, Naples Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've been to a lot of theme park hotels... All around the world... This hotel was tops... As far as closeness to the theme park... It couldn't be any closer to the park entrance ... Overall experience 10... They even allow pets... For an extra 13 Euros per day...

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent family hotel and value for money!
Great value for money and beats the Disney hotels by a mile, in Paris or elsewhere. Great hotel for the family with a pretty cool well done castle feeling, which kids loved, combined with back door access to a great amusement park. When I was told it was better than Disney I was skeptical but no longer. Only downside is during the few hot days per summer it was a bit warm as no AC in the rooms, but it was bearable as windows can be left open without a mosquito invasion, plus a few small fans we brought helped allot. As a very frequent traveler I could find no notable faults with this hotel, staff were helpful, food was good and all was clean and very well maintained. A 5 star 4 star hotel. The Euro Park was a great surprise, a great Park for all ages. We will be back.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castillo Alcazar
This is a lovely hotel and so easy for visiting Europa park. The restaurant is good quality (for a buffet), but didn't rate the A La Carte Don Quijote restaurant. There are a few things that could be better, like tea making facilities etc, but nothing major. Try a swim in the Santa Isabel outdoor pool which is beautifully heated so can be used all year round.

8/10 Good

Fred, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family vacation and resort/park activity, strongly recommended again.
Overall great park, v. good hotels. Staff were v. friendly, Excellent buffets both breakfast and dinner with great value for money. I would strongly recommended to all families if they have a chance to go. I would recommed hotels to get ice makers in all floors and much preferable if they get small fridges in rooms. Also the park closed early on Sunday eve @ 8 pm, then express train stopped same time, we had to walk all the way to our hotel from the end of the park after v. tiring day. They should have kept the train going at least 30-40 min after closing time to make it easier to return to hotels. All our family were v. happy with the 2 days we spent there.

10/10 Excellent

Kate, Horgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely superb!
Fabulous hotel in great location. The check in was very friendly and although we couldn't get into our room until 3pm we were able to leave our luggage in a separate room. We went with friends and the check in host was able to move our rooms next to each other, no problem at all. Our hotel room (standard family no a/c) was fantastic. A great size with bunk beds for the children, a big double bed and comfortable pillows! The ensuite had a shower, not a bath, but again was a great size. The restaurant for dinner had a kids play area which meant they coukd play until dinner arrived. Food was ok, not superb but not bad either - the children's menu was good. Breakfast was excellent - I've stayed in lots of hotels but this was by far the best choice of food. Really impressed. We will definitely return.

10/10 Excellent

S, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for kids!
Clean, convenient and non-smoking! The kids loved the "castle experience" and were intrigued for 2 solid days. The proximity to the park is worth the money. So easy to go back if you've forgotten something or just need a break. Very clean and the breakfast was great, with enough variety to suit everyone. Would definitely go back.

10/10 Excellent

ALESSANDRA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Corinne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war alles wunderbar und das einchecken sowie auschecken hat tiptop geklappt. Was uns etwas störte, war, dass man als Hotelgast nicht einen Tisch im Hotelrestaurant auf sicher hat. Das fanden wir sehr undankbar und umständlich mit Kindern. Jetzt wissen wir, dass man unbedingt (!) einen Tisch vorreservieren sollte! Was wir aber tatsächlich bemängeln und schade finden. Nebst diesem Punkt, ist das Hotel sehr zu empfehlen und würde eigentlich super klappen.
Stayed 1 night in Oct 2021

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Pauline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bon séjour
Hotel sympa à la décoration charmante. Les chambres sont grandes et bien équipées mais bémol sur l'absence de frigo et la literie d'une dureté à toute épreuve ... Excellent petit déjeuner et bon service mais il est parfois pesant de devoir montrer à tout bout de champs que l'on est de l'hôtel (bracelet de couleur, carte magnétique, numéro de chambres, etc.) pour accéder aux services de restaurations et aux aires de piscine.
Stayed 2 nights in Sep 2021

10/10 Excellent

Wolfgang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toller Aufenthalt
Es war ein sehr schöner Aufenthalt. Das Hotel war super. Man sollte aber vorher für den Abend einen Tisch zum Essen buchen.
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très joli décor, vue sympa sur les attractions er les piscines. Personnel avenant. Bon petit déjeuner avec large choix. Dîner buffet correct.,
Stayed 1 night in Jul 2021

6/10 Okay

Katrin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel war schön, allerdings waren wir entsetzt über die Menschenmassen!! Abgesehen davon,dass wir uns immer noch in einer Pandemie befinden,schien die maximale Kapazität def. überschritten!! Wenn man an fast jeder Attraktion mind. 45 min bis zT 90+ anstehen u selbst für Essen ca. 30 min Anstehzeit einplanen muss,kann das nicht mit einer adäquaten Auslastung erklärt werden… Das war mehr als enttäuschend!!! Da kann man in einem Vergnügungspark nicht mehr von Vergnügen sprechen!!!!!!😔
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Stayed 1 night in Sep 2020

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Absolut ideal für den parkbesuch. Mit sehr viel liebe zum detail. Nur die massenanfertigung beim frühstück sind störend, trotz, oder wegen Covid19.
Stayed 1 night in Sep 2020

10/10 Excellent

Myunghwan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in as early as possible! Highly recommended!
In my opinion, this ist the best hotel with small children With older children is Colosseo a bit better. But all of these hotels is always great.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Sauber, Klimaanlage im Zimmer, freundliches Personal
Stayed 1 night in Jul 2020

10/10 Excellent

Pia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go beliggenhed ved Europa park
Vi kommer gentagende gange på hotel Disney. Dette hotel er super. Go beliggenhed lækker pool vores værelse 291 havde udsigt til karrusel og pool hvilket larmer men samtidig har man aftensol og parken lukker kl18 og poolen kl 21
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
als wäre man in der Zeit gereist. bis ins Detail liebevoll gestallt.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Europapark
Entree au parc 30 min avant le public
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Themenhotel. Alles was man braucht ist vorhanden.
Stayed 1 night in Sep 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Sivan

Liked: Staff & service, property conditions & facilities
חוויה מהנה מהאגדות
המלון ממוקם נהדר ליד פארק אירופה. האווירה במתחם המלונות מאוד נעימה וייחודית, כמו באגדות. ארוחת בוקר עשירה וטעימה במסעדה מעיצבת כמו כל המלון בסגנון של טירת אבירים אגדית מימי הביניים. החדר קטן מאוד עבור המדפחה וצפוף, אם זאת נחמד מאוד.
Stayed 2 nights in Jul 2019

10/10 Excellent

Marlyse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Service von Frau Stefanie Schinner war ganz hervorragend! Wir kommen auf jeden Fall sehr gerne wieder. Die E-Parkplätze haben wir ebenfalls sehr geschätzt.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Echamos en falta mini dosis de champú y gel en el baño. También almohadas extra en la habitación. La habitación por lo demás, espectacular. Los niños encantados echándose fotos. Estamos deseando repetir
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles war super!! Ich machte einen kurz Ausflug mit meinem Enkel und alles hat gepasst
Stayed 1 night in May 2019

10/10 Excellent

isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
L'hôtel est magnifique Le service est impeccable, petit déjeuner sublime La chambre est très agréable et la piscine très belle Le personnel est au top.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2018
Response from Hotel Reputation Team on Jan 18, 2019
Vielen Dank für Ihre großartige Bewertung! Das Hotel Castillo Alcazar Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Hotel Reputation Team on Jan 18, 2019
Vielen Dank für Ihre tolle Bewertung! Das Hotel Castillo Alcazar Team

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöner Abend im Europapark
Wie waren eine Nacht im Castillo Alcazar im Europark, um nicht am anderen Tag anreisen zu müssen. Beim Einchecken sind einige grobe Fehler passiert, (Namensverwechslung, falscher Zimmerschlüssel, war schon jeamand drin) aber sonst war der Aufenthalt angenehm. Das Hotel ist sehr schön, originell im historischen Spanischen Stil. Das Essen im Restaurant war erstaunlich gut und das Frühstücksbuffet reichhaltig. Der Service war gut trotz den vielen Gästen in Hotel und Restaurant.
Stayed 1 night in Nov 2018
Response from Hotel Reputation Team on Jan 18, 2019
Lieber Christian! Vielen Dank für Ihr tolles Feedback. Wir entschuldigen die Unannehmlichkeiten, die Sie bei Ihrer Anreise hatten und hoffen, dass Sie Ihren Aufenthalt bei uns trotzdem genossen haben. Bis bald! Das Hotel Castillo Alcazar Team

8/10 Good

Beat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Im Grossen und Ganzen sehr gut (siehe Kommentar)
Meine Reservation war für 3 Zimmer, wobei eines davon ursprünglich für mich alleine geplant war. Der Check-In am Morgen war super und ich konnte meine Partnerin anmelden. Beim Abholen des Schlüssels gab es Probleme mit einem AZUBI, der uns für eine komische Abklärung geschlagene 15 Min warten liess.. Danach musste ich € 96 nach zahlen?!?!
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Proche parc
Propre personnel aimable jolie décoration petit déjeuner gargantuesque très agréable séjour
Stayed 2 nights in Aug 2018

10/10 Excellent

Cedric

Topissime
Super accueil, hôtel propre, manger top, Y aller sans hésiter
Stayed 1 night in Aug 2018

10/10 Excellent

Nelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Idéal pour nuit à europapark
Étape pour europapark. Chambre familiale très jolie ,bonne literie ,petit déjeuner en buffet avec beaucoup de choix. Parking à proximité. Check in et out efficace . Rien a reprocher un réfrigérateur et une bouteille d'eau fraîche seraient bien venus.
Stayed 1 night in Jul 2018

6/10 Okay

Fernand

Liked: Cleanliness, staff & service
Ein Erlebniss aber zu teuer
Für 212€ die Nacht für ein kleines Zimmer mit Doppelbett bezahle ich den selben Preis als für ein grosses Zimmer mit 2 Zustellbetten wenn mann Kinder mitnimmt, das finde ich einfach übertrieben teuer. Im Restaurant hat mann die Beilagen auf dem Teller und muss auf das Fleisch und den Wein warten. Service zu langsam auch bei 2 mal beschweren.
Stayed 1 night in Jul 2018