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Reviews of Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Bell Rock

4.5 out of 5
Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Bell Rock
Europa-Park-Strasse 4 and 6, Rust, BW

Reviews

9.4

Exceptional

Rating 10 - Excellent. 201 out of 274 reviews" "
Rating 8 - Good. 64 out of 274 reviews" "
Rating 6 - Okay. 7 out of 274 reviews" "
Rating 4 - Poor. 2 out of 274 reviews" "
Rating 2 - Terrible. 0 out of 274 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stefan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No sugar for you!!!!
Staff was super friendly and forthcoming, except during breakfast time. I asked for mor sugar for my coffee and the waitress said no. We only get what is on the table. I spoke to the manager and he immediately got us more sugar. Great ambience in the hotel. I was a little shocked as the waitress that refused us sugar, seemed to not be able to speak either English, German, or French. That's rough as those are the main European languages of this region.
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, lovely comfy and clean rooms, lovely common areas. Good variety on offer for breakfast. Pool was clean and heated and somewhere nice to relax after day in the theme park as open until late. Very short walk into theme park with early entry. Lovely evening atmosphere outside bars and restaurants and in the neighbouring Colosseum hotel. Would definately recommend and will be back again.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Steffen, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near the Europapark
Very friendly staff. No problems to arrive early, leave the luggage in a storage room and go to the pool. Beautiful quiet rooms and very child friendly restaurant. Lots of ships and fish to look at for the children. Live music during great dinner, especially the deserts! We left the luggage next morning again in the storgae room, went a full day to the Europapark and returned in the late afternoon for another' meal & ice cream before driving home. Definitely a place to recommend. The early access to the park is also a great extra.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Edd, Birmingham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best of the Europa hotels
Lovely hotel, nice atmosphere, great dining options and Spirit of St Louis bar is great, better than any Disney hotel
Response from Europa-Park Team on Sep 29, 2015
Dear Edd, thank you very much for your correspondence. We are excited to hear that we have been able to welcome you in hotel "Bell Rock" and that you loved the hotel, the atmosphere as well as the dining options. We are looking forward to welcome you back again. Best regards, the hotel "Bell Rock"

8/10 Good

Sondra, Grafenwoehr

Liked: Cleanliness, staff & service, property conditions & facilities
Taste of New England
Loved the hotel. Appreciate the close access to the park. Only complaint is the bathroom is small.

10/10 Excellent

Samer, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont Miss it up
A great hotel that put you in the vacation mode the minute your in.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun!
A great hotel, brilliant for a family theme park trip. Clean & comfortable room, courteous staff, loads of facilities. Expensive, but worth it!

10/10 Excellent

Pete, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Class Hotel Accommodation
Really enjoyed our stay and would definitely go back. Cleanliness was second to none with rooms and public areas kept spotless. Choice and quality of food were excellent - in our case breakfast and buffet evening meal. Authentic decor with no expense spared on the attention to detail. Pool area and other facilities were great and no stinginess about towels and bathrobes! Staff friendly and helpful. Car parking available at no extra cost (unless staying in the lighthouse). Very convenient to Europa Park. Would recommend highly.

10/10 Excellent

opherk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for Europa Park Visitors
Great hotel. This was our 2nd time here! The Buffet restaurant is too expensive per food quality, and the pool can be a tad warmer, but other than that - Perfect.

10/10 Excellent

Mrs W, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with a theme park attached
We loved the hotel it had good facilities and was very comfortable and clean, the staff were very welcoming and helpful and it was attached to Europa Park theme park. There were early admission to the park benefits to staying at the hotel too but we didn't take them up. The Ammonite restaurant was very good the food was lovely.

10/10 Excellent

swissrambler, basel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
another great stay...
this hotel never fails to please - absolutely fabulous on the 5th visit....

6/10 Okay

maria, north carolina

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not ideal for smaller children
Was quite excited when I read hotel reviews on line and overall was not a bad hotel, just many small things that could have been better. Nothing in hotel was tailored for smaller children, such as lower sinks, step ladder to wash hands, towels lower to floor, etc. Was a very elegant and formal hotel, more catering to an adult clientele. There was a light on in the hallway all night, only way to turn it off was to take out key which turned out all electricity. There was a show starting at 6 in hotel, which was soon after we checked in. Would have been good to know about that. We found out next day, too late. We went with 5 and 4 y.o. Boys, they loved everything. Was nice nice to have the characters at breakfast. It's also newest hotel on park grounds, so farthest away from park entrance, which was hard for little legs and no stroller on the walk back to hotel.

8/10 Good

Sally, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Europapark
Lovely hotel but we did not find it better than the other Europapark hotels. In general everything was good, and most of the staff were very friendly. The buffet dinner was excellent, with a very wide choice of dishes available.The only negative point for us was that the lady in the swimming pool area was very rude to us, and this totally ruined our time at the pool and played on my mind all evening. Be warned do not help yourself your towels unless you can handle being told off like a five year old. The attendant wasn't there when we arrived at the pool and not knowing that you had to wait to be handed towels we took 2 towels. The attendant was furious! She took the 2 towels off us and told us off - served other people then gave us the same 2 towels back!

10/10 Excellent

Sandra, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing rooms, especially the boat beds.
The hotel was amazing , great service , friendly staff, very clean rooms and very comfortable beds.

10/10 Excellent

JohnQ, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Thoroughly enjoyed our stay. The staff are very friendly and the service is excellent. The hotel offered an early entry into the adjoining Theme Park and I would recommend any family staying there should take up this offer.

8/10 Good

paul, mallorca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive
We stayed 2 nights at the end of a 10 day journey through France to stay with family in Germany and did so so that our 5yr old daughter could spend a day in Europark.Chose this hotel because it was in the resort was the newest with best reviews and weren´t disappointed. Hotel very well designed and visually very impressive, multi-lingual staff friendly and efficient and amenities excellent. Good pool which we enjoyed after the journey and comfortable rooms which were spotless.Very good breakfast and the highlight for Luna were the visits by the Europark animal characters who took time to greet the youngers guests with many photo-opportunities.There were also other activities for children eg, circus workshop which she loved and easy access to the park. Our only grouse was the cost of the evening buffet (although under 6 are free). The hotel is very light,spacious and airy in contrast to some of the other resort hotels which because of their theme and design tend to be a bit darker and gloomier. While we were there we took the opportunity to visit the other resort hotels and the Bell Rock was definately by far our favourite.One tip is to book as early as possible as the resort hotels run at a very high occupancy rate. We checked the rates again 2 weeks after we booked (10 days before travelling) to find that our hotel was fully booked and that the cheapest rate available in the whole resort was double that that we had paid!! Overall thoroughly recommended.

8/10 Good

amer alamer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mike, Goodyear, AZ, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Europa Park Bell Rock resort hotel stay.
The hotel rooms, facilities and grounds were awesome! The restaurants in the hotel however were very pricey and the food just OK. The good news is there were two Gasthaus's less than two blocks away with much more variety, excellent food and much more reasonable prices. There were also a couple grocery stores just a short walk from the hotel to stock up on snacks, personal items and assorted other needs.. :-)

10/10 Excellent

Yana, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, excellent food, very helpful staff! We will definitely be coming back!

10/10 Excellent

Notkeepingmum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beats Disney Theme Hotels Handsdown
Stunning hotel, rooms very well thought out for families. Buffet in the evening was amazing, much better than the Alcazar or the Colosseo. We have stayed in all of the Europa Park hotels and this is by far the best.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Recommended
Its the best hotel at rust, its location, rooms, everything is perfect.

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful weekend again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great new hotel
great stay at the hotel, very close to EuropaPark entrance, the kids loved the room design.

8/10 Good

John Q

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the park
Fantastic. The hotel is of a very high standard. The staff are very helpful. A defiinite stay for any family.

8/10 Good

Tobias

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauberes Hotel, freundliches Personal. Badezimmer sollte jedoch entkalkt werden.
Stayed 2 nights in Nov 2023

8/10 Good

Jeannine

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfekt
Stayed 1 night in Aug 2023

10/10 Excellent

Susanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wunderschönes Hotel! Sehr freundliches u hilfsbereites Personal!
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr modernes und äusserst sauberes Hotel. Freundliches und hilfsbereites Personal.
Stayed 1 night in Jul 2021

10/10 Excellent

VLADISLAV

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Formidable
L’hôtel était bien préparé pour son accueil dans cette période difficile.
Stayed 1 night in Oct 2020

4/10 Poor

Maike

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 2 nights in Oct 2020

8/10 Good

Bernd, Baden-Württemberg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes, sehr gepflegtes und sauberes Hotel. Trotz Corona gut organisiert. Bars und Restaurants waren super wenn auch nicht ganz billig. Wer kein Kinderlärm beim Aufenthalt ertragen kann ist allerdings fehl am Platz.
Stayed 1 night in Oct 2020

10/10 Excellent

Frank, Schwenningen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es ist einfach jedesmal ein Erlebnis eines der Themenhotels im Europapark zu besuchen. Auch das Bell Rock ist eine tolle Anlage, wenn etwas zu bemängeln ist dann die Preise beim Abendessen. Ansonsten einfach toll und auch trotz Corona konnten wir den Aufenthalt und die Wellness Einrichtungen nutzen.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Superfreundlicher Empfang, auf den ersten Blick ein sagenhaft schönes Hotel. Positiv:
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super check-in, alles hat geklappt und sehr freundlicher Empfang.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020

10/10 Excellent

Maelys, Metz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très haut de gamme, propreté irréprochable, chambre insonorisée, aucun bruit, personnel très pro, grand respect du client, petit déjeuner exceptionnel, tout aurait été parfait si il avait été précisé que la salle de bain et douche sont vitrées et donnent directement sur la chambre, du coup si vous partagez la chambre avec des ados ou amis, aucune intimité. j
Stayed 1 night in Aug 2020

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolle Übernachtung mit der Familie
Wir besuchten das Hotel zum zweiten Mal. Die Atmosphäre ist grossartig, das Hotel ist sauber und das Personal freundlich. Einfach der Service in der Bar war etwas unkoordiniert. Aber das hat sicher grösstenteils mit der ausserordentlichen Situation zu tun. Wir kommen also gerne wieder.
Stayed 1 night in Aug 2020

10/10 Excellent

Loren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

6/10 Okay

Ulrich

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Letzter Besuch im Europapark Resort
Freundlicher & zuvorkommender Empfang an der Rezeption. Etliche Einschränkungen infolge Corona, war uns aber klar! Einschränkungen oder Abstriche im Zimmer. Fernsehempfang lässt zu wünschen übrig da Stimme mit Bild nicht übereinstimmte. Auch die Senderauswahl. Schlechter Service beim Wellnessangebot und Poolbereich. - Zwei Tage vorher Online Massage Anfrage gestartet. Keine Antwort bekommen. Nachdem ich nachfragte konnten keine Termine mehr gebucht werden. - Poolbereich ist von 15:30 bis 21:00 Uhr offen. Leider, von 16:15 Uhr an werden keine Gäste mehr eingelassen da bereits ausgebucht. - Auch die Bar ist sehr schnell überbelegt. Ausweg: Durch das das Kronasar etwas ausserhalb liegt, kann man sich dort noch einen Platz im Barbereich oder im freien aussuchen. Grundsätzlich ist das Preisleistungsverhältnis nicht mehr gegeben. Weniger Service, gleicher Preis ob im Europapark oder in den Hotelresorts
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2020

8/10 Good

Elisabeth

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

Oudou

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour hôtel Bell Rock
Hôtel très classe, propre avec un service de qualité. Ambiance, thème à la hauteur du descriprif.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
immer wieder gerne
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jun 2020

8/10 Good

Olivier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020