Ratings based on 188 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
99% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom sydney

Nice hotel so close to the beach

Posted Jan 27, 2015
Amazing experience it was close to the beach, resturants and your surrounded by so many shops
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Syd

Great hotel beach front

Posted Jan 22, 2015
Have stayed 3 times with kids, got free upgrade this time. Very comfy beds, pillows a little too soft. Very clean rooms with great view of water, beach directly across road.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic location

Posted Jan 17, 2015
Pros: The location is opposite Terrigal Beach.
Cons: Everything was fine.
Location: There's lots of restaurants around with good food.
The kids loved swimming at the beach and the pool at the hotel. Lots of fun.
Comment from Hotel Management
Jan 21, 2015 by Damien, Hotel Management
Dear Verified Traveller, Thank you for your feedback. It was great to see that you enjoyed our family friendly hotel and look forward to creating many more happy memories. We trust on seeing you in the near future. Best regards Damien Crook
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Great location near beach and restaurants

Posted Jan 12, 2015
Close to beach and restaurants. Could do with a bit of a facelift but it didn't spoil the stay. Friendly staff.
Comment from Hotel Management
Jan 19, 2015 by Damien, Hotel Management
Dear Anthony, Thank you for your feedback from your recent stay at Crowne Plaza Terrigal. We are delighted that you enjoyed your visit to the hotel and were able to enjoy the location of the hotel and Terrigal Beach. We look forward to welcoming you back to the hotel. Best Regards Lachlan Walker General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Excellent location and great facilities

Posted Dec 25, 2014
Everything perfect. Nice location. Hotel with great facilities. A must stay.
Comment from Hotel Management
Dec 29, 2014 by Damien, Hotel Management
Dear Gayaneh, Thank you for your feedback. I am pleased to read your stay was perfect and that you enjoyed the location. We look forward to having you stay with us again in the future. Best regards Damien Crook Front Office and Reservations Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney NSW

Almost but not quite

Posted Dec 21, 2014
Pros: Location
Cons: See above re contingency planning for when systems go down
Location: we walked around terrigal, shopped, had tea, drove to local tourist spots.
Overall a good experience. The staff were thoughtful of the reason for my stay with my wife of 37 years. One thing, though. The computer based restaurant booking system crashed while we were there so we made a dinner reservation using a manual system. On the nighgt our booking was nowhere to be found. I recommended to management that they review and then institute a fail safe paper based system for those occasions that systems crash. The staff were appreciative and understanding of our circumstance.
Comment from Hotel Management
Dec 24, 2014 by Damien, Hotel Management
Dear Peter, Thank you for your feedback. Thank you for your understanding. We appreciate your comments and suggestions and hope that you were still able to enjoy your dinner in the restaurant. We hope to have you and your wife with stay with us in the new year. Best regards Damien Crook Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NSW

Best location in Terrigal

Posted Dec 13, 2014
Pros: Location
Cons: Bed
Location: go to the beach drive up and down the coast
Very nice hotel, great views, could not get a better location. Not the best mattress for a hotel of this calibre tho.
Comment from Hotel Management
Dec 15, 2014 by Damien, Hotel Management
Dear Vbit, Thank you for your feedback. It was lovely to hear that you loved our beach side location. Thank you for your comments in regards to our bedding and this is something we can take on-board. I'm pleased you enjoyed your time with us and look forward to having you back in the near future. Best regards Damien Crook Front Office & Reservations Manager
2 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel by the beach

Posted Dec 9, 2014
Pros: Great staff and pool
Cons: Room cleaniless
Location: Great beach and cafes
Disappointing unfortunately, heavily stained carpets, stained pillowe case, worn front door and massive Spider, spooked my kids and wife! Discussed with onsite Manager - Melissa, who listened to the issue, proposed an upgrade, and also promptly processed a full refund. Thank you for the professionalism Melissa. Raised with Expedia, who verified with Hotel, for processing of full refund. 7-15 business days is time for expedia to process refund. Thanks
5 out of 5
Recommended
for Everyone
by A verified travelerfrom syd

5 star hotel on Terrigal beach

Posted Dec 8, 2014
Love this hotel, very modern, great staff & fantastic pool.
Comment from Hotel Management
Dec 11, 2014 by Damien, Hotel Management
Dear Vanessa, Thank you for your feedback. We appreciate your comments and are thrilled you rated us 5 stars. It was wonderful you had a fantastic experience with us and we look forward to seeing you again on the next occasion. Best regards Damien Crook Front Office and Reservations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel. Ex service

Posted Nov 29, 2014
Excellent service. Hotel was clean and staff were great.
Comment from Hotel Management
Dec 4, 2014 by Damien, Hotel Management
Dear Traveler Thank you for your comments from your recent stay at the hotel. We are pleased you enjoyed your stay and that the service was of a high standard. We look forward to you returning to the hotel on another occasion. Best Regards Lachlan Walker General Manager