Executive Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
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Reviews of Capsis Hotel Thessaloniki

4 out of 5
Capsis Hotel Thessaloniki
18 Monastiriou Street, Thessaloniki, Central Macedonia

Reviews

8.0

Very Good

Rating 10 - Excellent. 81 out of 227 reviews" "
Rating 8 - Good. 86 out of 227 reviews" "
Rating 6 - Okay. 37 out of 227 reviews" "
Rating 4 - Poor. 17 out of 227 reviews" "
Rating 2 - Terrible. 6 out of 227 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Bob

Traveled with family
Liked: Cleanliness, staff & service
Poor wifi. Room had a musty smell. Wifi died again while writing this...acess point full. Hotel good location on busy main street. Elevators very slow...old and creaky.
Stayed 2 nights in Apr 2024
Response from Zoi A. on Apr 8, 2024
Dear Bob, Thank you for taking the time to share your feedback. We consider your comments, and since you are still a resident, we would appreciate if we could receive these remarks of yours during your presence in the hotel, and you could confirm it on the spot.The Front Desk staff remain at your disposal.

10/10 Excellent

KLEANTHIS

Liked: Cleanliness, staff & service, property conditions & facilities
No comment
Stayed 1 night in Mar 2024
Response from Zoi A. on Mar 13, 2024
Thank you for the great review! We look forward welcoming you soon!

10/10 Excellent

Mustafa, Mugla

Liked: Cleanliness, staff & service, property conditions & facilities
Everythings ok
Stayed 2 nights in Feb 2024
Response from Zoi A. on Mar 5, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Zoi A. on Oct 2, 2023
Thank you for your stay! We appreciate your rating!

4/10 Poor

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have traveled to 52 countries over the past 30 years. Room 520 was the most poorly designed room we have ever seen, although it was clean. To begin, the front edge of the toilet seat was about 9" from a small partition. Might work for a young person, but for a senior citizen you had to sit sideways. The bathtub was narrow, and the bath mat did not seem stable, so I used the old trick of wetting a bath towel and using it as a mat. The main problem was the "grab bar" was a joke. It was narrow, about 9" wide, placed at an angle, at knee height. To get into the tub to take a shower, for a senior citizen, was rather scary. Equally daunting was exiting onto a wet floor because the tub only had a small glass partition that was not adequate for keeping water off the floor. The grab bar also served as the storage location for the bath mat. The location of the safe was unbelievable. It was located about 2" off the floor, underneath the clothes closet. To use it would have required us to get on our hands and knees and bend down to floor level to read the instructions. Finally, the air conditioner dripped a lot of water onto my wife's suitcase and got some of her clothes wet. We paid the Expedia rate for a four-night stay. I would think for a stay of this length we would get a decent room. If you use this hotel, make sure the room has a decent layout before unpacking. We should have gotten another room, but we were tired from the travel and we had both become sick.
Stayed 4 nights in Sep 2023

10/10 Excellent

THEODOROS

Stayed 2 nights in Sep 2023
Response from Zoi A. on Oct 2, 2023
Thank you for staying with us and for your excellent rating!

10/10 Excellent

Cassandra, Budgewoi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located in a safe place. There were a range of dining options. The staff were very helpful. The pool and a swim was a welcomed way to end the day of sightseeing.
Stayed 3 nights in Sep 2023
Response from Zoi A. on Sep 14, 2023
Thank you for your reservation! We appreciate your rating & comments!

8/10 Good

Ronald

Breakfast was nice and fairly convenient location but not the best part of town
Stayed 3 nights in Aug 2023
Response from Zoi A. on Aug 30, 2023
Thank you for your reservation and your rating!

4/10 Poor

Kyriakos, Long Grove

Stayed 2 nights in Aug 2023
Response from Zoi A. on Sep 20, 2023
Σας ευχαριστούμε για τη διαμονής σας.Εκτιμούμε την βαθμολογία σας και αναμένουμε τα σχόλιά σας με γραπτό απευθείας μήνυμα στο κατάλυμα μας.

4/10 Poor

Miroslav

Stayed 4 nights in Aug 2023
Response from Zoi A. on Aug 26, 2023
Thank you for taking the time to share your rating. We would appreciate ypur comments via pm.

8/10 Good

James, Playa Del Rey

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was ok, The air conditioner didn't really work and it was REALLY hot
Stayed 1 night in Jul 2023
Response from Zoi A. on Aug 16, 2023
Thank you for taking the time to share your feedback. We appreciate your comments. We hope to welcome you back to our hotel very soon!

8/10 Good

Marta, Arlington Heights

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Zoi A. on Aug 16, 2023
Thank you for your rating. We hope to welcome you back to our hotel very soon!

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Capsis Thessaloniki.
The hotel was nice enough but getting tatty in places. Overall i would stay again though.
Stayed 3 nights in Jul 2023
Response from Zoi A. on Aug 16, 2023
Thank you for taking the time to share your feedback. We appreciate your comments. We hope to welcome you back to our hotel very soon!

8/10 Good

JOSE, York

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly
Response from Zoi A. on Jul 21, 2023
Than you for the comments and the review!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again. Beautiful property and rooftop pool.
Stayed 2 nights in Jul 2023
Response from Zoi A. on Jul 19, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roof top scenes
Excellent stay couldn't complain,
Stayed 2 nights in Jul 2023
Response from Zoi A. on Jul 13, 2023
Thank you for your accommodation! We appreceiate your comments! We look forward welcoming you again!

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely front office staff.
Stayed 2 nights in Jul 2023
Response from Zoi A. on Jul 10, 2023
We appreciate your comments and your rating!

10/10 Excellent

Samuel

Traveled with family and small children
Liked: Cleanliness, staff & service
Excellent service, perfect breakfast. Very clean.
Stayed 2 nights in Apr 2023
Response from Zoi A. on May 3, 2023
Thank you for the 5* review of our hotel! We are glad that you enjoyed your stay and hope to visit us again very soon.

4/10 Poor

Ruben

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Zoi A. on Nov 24, 2022
We appreciate your rating! If you have further comments please share it with us via private message.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband had a great time and we are quite satisfied about everything. The view was amazing too!
Response from Ζοι Α. on Nov 19, 2022
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Monel

Traveled with partner
Liked: Staff & service, amenities
חדרים לא משהו בכלל .בריכה נחמדה . מיקום סביר צוות נחמד א. בוקר טובה
Stayed 3 nights in Sep 2022
Response from Zoi A. on Nov 8, 2022
Thank you for taking the time to share your feedback. We appreciate your comments!

8/10 Good

Anatoly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good breakfast, good location, pool on the roof - priceless in August...
Stayed 5 nights in Aug 2022
Response from Zoi A. on Aug 30, 2022
Thank you for the review! We appreciate your comments!We are glad that you enjoyed your stay and hope to visit us again very soon.

10/10 Excellent

Dejan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Odličan gradski hotel sa vrlo bogatim doručkom.Parking u okviru hotela se plaća. Blizina svih gradskih znamenisti.
Stayed 1 night in Aug 2022

2/10 Terrible

Heli

Stayed 1 night in Aug 2022
Response from Zoi A. on Aug 30, 2022
We appreciate your rating! If you have further comments please share it with us via private message.

8/10 Good

Besa

Traveled with family
Liked: Cleanliness, staff & service, amenities
The bed and pillow was terrible
Stayed 1 night in Jul 2022
Response from Zoi A. on Aug 30, 2022
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Mustafa

Liked: Staff & service
Not free parking . Just ok condition. Not great.
Stayed 1 night in Jul 2022
Response from Zoi A. on Aug 30, 2022
Thank you for taking the time to share your feedback. We appreciate your comments on the parking. We hope to welcome you back to our hotel very soon!

2/10 Terrible

Christopher

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We booked a junior suite to stay in for 2 adults and 2 children. The advertisement said 2 king size but the reality is not this. One of the beds was a sofa and the other was 2 single mattresses joined together. 150 euros for my children to sleep on a sofa is unacceptable
Stayed 1 night in Jun 2022

10/10 Excellent

zohar

Stayed 2 nights in Apr 2022
Response from Zoi A. on Apr 26, 2022
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

10/10 Excellent

kyriakos

Liked: Cleanliness, staff & service, property conditions & facilities
Cleaned and professional staff
Stayed 1 night in Mar 2022
Response from Zoi A. on Mar 14, 2022
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

DOUGLAS, BRONX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located near the bus and train stations. There are local buses nearby and it's a ten to fifteen minute walk to the city center. The rooms are comfortable and well maintained and the cable service provides a good variety of channels. Management is friendly and attentive. The breakfast is superb. I have stayed here several times and am happy to recommend this hotel.
Stayed 5 nights in Sep 2021
Response from Zoi A. on Oct 5, 2021
Dear Douglas, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable a d friendly
Really comfortable, friendly staff and great selection at breakfast. Really reasonably priced for what’s on offer!
Stayed 1 night in Sep 2021
Response from Zoi A. on Oct 4, 2021
Dear Michael, thank you for the excellent review! We are glad you stayed with us and we look forward welcoming you again!

10/10 Excellent

Mehmet

Stayed 1 night in Sep 2021
Response from Zoi A. on Sep 22, 2021
We appreciate your rating! Thank you for staying with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located near the train and bus station. It is a
Stayed 4 nights in Jul 2021
Response from Zoi A. on Jul 21, 2021
Thank you for the 5* review of our hotel! We are glad that you enjoyed your stay and hope to visit us again very soon.

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, room comfort
Perfect solo anonymous stay
I had an excellent stay in this hotel. I was on several days escape from all, that's why I chose the biggest hotel in Thessaloniki to stay a kind of anonymously. And it worked perfectly. After covid times, I hardly met someone in the corridors, basically alone by the pool etc. But I can imagine in normal situation, it is not that perfect. The room was better than expected (as some of the reviews say, perhaps was renovated??), clean, perfect bed, bathroom probably new, very helpful staff... The truth is, the hotel needs some renovation - redecoration, as it is outdated, but I was OK with that. Also the area can be for some guests somehow ugly, but better streets are within 10 min walk only. In general, if I come back, I will definitely use this hotel again!
Stayed 4 nights in May 2021
Response from Zoi A. on Jun 6, 2021
Dear Thomas, thank you for taking the time to share your feedback and your excellent rating. We appreciate your comments on renovation constructions which are still in progress and applied on different types of rooms. We are glad that you enjoyed your stay and hope to see you again very soon!

6/10 Okay

Verified traveler

Stayed 4 nights in Oct 2020
Response from Zoi A. on Oct 26, 2020
We appreciate your review.

8/10 Good

IOANNIS

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2020
Response from Zoi A. on Aug 5, 2020
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Stephen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from Zoi A. on Aug 5, 2020
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Goran

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Zoi A. on Mar 18, 2020
Thank you for staying with us! We appreciate your review!

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel, friendly staff
comfortable hotel, friendly staff and a short walk to the shops, restaurants and sea front. The hotel is the largest in the city and a little dated, but clean
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
No internet in our rom we are completing this review by the elevator
Stayed 1 night in Jan 2020

10/10 Excellent

Pinhas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Zoi A. on Dec 24, 2019
Thank you for staying with us! We appreciate your review!

8/10 Good

amnon

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2019
Response from Zoi A. on Dec 24, 2019
Thank you for staying with us! We appreciate your review!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay excellent location great staff
Stayed 1 night in Nov 2019
Response from Zoi A. on Nov 29, 2019
Thank you for the review! We appreciate your feedback!

10/10 Excellent

shay

Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Zoi A. on Nov 25, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Temperature control in the room was hard to do. It was too warm. Room was clean
Stayed 1 night in Oct 2019
Response from Zoi A. on Nov 14, 2019
Thank you for staying with us! We appreciate your review!

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend this hotel for everyone
Very good and friendly personal
Stayed 6 nights in Oct 2019
Response from Zoi A. on Oct 29, 2019
Thank you for staying with us! We appreciate your review!

8/10 Good

on

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2019
Response from Zoi A. on Sep 17, 2019
thank you for staying with us! We appreciate your review!

8/10 Good

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Zoi A. on Sep 12, 2019
thank you for staying with us! We appreciate your feedback!

8/10 Good

Stathi, NY

Liked: Cleanliness, staff & service, property conditions & facilities
As said it is a real four star hotel. It is clean and staff is friendly. Would stay again if I had to.
Stayed 2 nights in Sep 2019
Response from Zoi A. on Sep 9, 2019
Thank you for staying at us! We appreciate your feedback!