Lobby sitting area

Reviews of OYO Hotel Centralia

2 out of 5
OYO Hotel Centralia
702 Harrison Ave, Centralia, WA

Reviews

4.8
Rating 10 - Excellent. 18 out of 146 reviews" "
Rating 8 - Good. 16 out of 146 reviews" "
Rating 6 - Okay. 23 out of 146 reviews" "
Rating 4 - Poor. 32 out of 146 reviews" "
Rating 2 - Terrible. 57 out of 146 reviews" "

5.0/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

4.4/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kathleen

Traveled with family
This reservation was canceled about a week before in an area with few options and a cycling event in which I was a participant. The hotel over booked and kicked me off with no options. Won’t be booking with the hotel or Expedia any time soon.
Stayed 1 night in Jul 2022
Response from Jane on Jul 24, 2022
Hi, Kathleen! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

6/10 Okay

EDWARD

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very poor condition
Stayed 1 night in Jul 2022
Response from Ammy on Jul 23, 2022
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 Terrible

Andre

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The most horrible property I’ve ever booked. Stay away from this place
Stayed 1 night in Jul 2022
Response from jan on Jul 24, 2022
Hi, Andre! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jane!

2/10 Terrible

Alyssa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They do not except bookings from Hotels.com
I reserved two room more than a month in advance. I received email confirmation the day before your trip. When we went to check in, we were told that we did not have a room nor were there any rooms available.. She added that they do not except any bookings from hotels.com so we were out of luck. The hotel looks NOTHING like the pictures. I honestly thought we had pulled up to a crack house. Ten thumbs down!! 👎
Stayed 1 night in Aug 2021
Response from Noah on Aug 17, 2021
We are sorry to know this, Alyssa! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
You travel and learn!
Check in was easy, location os right off interstate but this hotel is very run down and full of transients:( people outside all hours of the night. Our tlilet overflowed into the floor everywhere and the poor desk clerk had fix it herself and clean it all up.
Stayed 2 nights in Jul 2021
Response from Hannah on Jul 21, 2021
Apologies for the inconvenience caused, We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Hannah!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They are nothing but scam artists and stole my money.
Stayed 1 night in Jun 2021
Response from Marie on Jul 2, 2021
Hi, We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Marie!

2/10 Terrible

Lorinda

Traveled with family
Disliked: Staff & service
My rooms were cancelled and I was not notified. I showed the receptionist proof of prepaid reservation and I was still told there was nothing they could do except charge me for new rooms. I have never received any refund for my prepaid rooms. I had to go elsewhere for my stay. I will never stay there again
Stayed 2 nights in May 2021
Response from Joe on Jun 11, 2021
Hi, Lorinda. We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Joe

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay anywhere else!
They require a $100 cash deposit before checking in, did not know that while booking. Supposed to be a 24hr front desk. Went to check out and get our cash deposit back and doors were locked, no answer when pushing buzzer or calling. After waiting nearly an hour someone finally showed up. I've never heard of this chain and will not be staying with them again!
Stayed 1 night in Jun 2021
Response from Joey on Jun 6, 2021
Hi, sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Joey

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Floors were horribly dirty for 2queen bed rooms need more wash rags.
Stayed 3 nights in May 2021
Response from Marie on Jun 2, 2021
Hi, We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely the worst hotel I’ve ever stayed at. Completely disgusting room.
Stayed 2 nights in May 2021
Response from Leo on Jun 1, 2021
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Alex

4/10 Poor

Joanie

Stayed 1 night in May 2021
Response from Jon on Jun 1, 2021
Hi, Joanie. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jon

2/10 Terrible

Ailyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever!!!!
We did not stay in the room. Too much big bugs flying around and the room is very dirty. The bedsheets have stains. The smell of the room was terrible. We don’t feel safe to stay there.
Stayed 1 night in May 2021
Response from Leo on Jun 1, 2021
Apologies for the problems you had faced, Ailyn! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Alex

2/10 Terrible

Starla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place ever
Stayed 1 night in May 2021
Response from Leo on May 16, 2021
Hi, Starla! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Alex

6/10 Okay

Christina

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cant beleive they call this clean!!!
My riom was filthy blood splatters ob the bathriom walls sticky white residur all over floor mirror in bathrooom filthy no phone or alarm clock an very littl lighting there was only 2 sm rowwels an no shampoe only one thing of body wash i was so discusted by the filth i had 5o clean it myself......m
Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2021
Response from Chris on Mar 10, 2021
Apologies for the inconvenience caused, Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Christina!

4/10 Poor

Susan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Leo on Feb 20, 2021
Hi, Susan! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

2/10 Terrible

Rondel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid!
Dirty, gross. I wouldn’t even shower there. Front desk was rude. Tv didn’t work. Windows didn’t lock. Dog poop all over walk ways. Leaking heater. Hair, blood on sheets. Microwave had food in it. Demanded a 100.00 cash deposit.
Stayed 1 night in Feb 2021
Response from Bella on Feb 17, 2021
Sorry for the unpleasant experience you had with us, Rondel! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Bella!

6/10 Okay

Verified traveler

Upon arrival looking at the room's windows most of the curtains were half on or just looked bad like a tweeker spot hall way was littered with cigarette buts tweekers rooming around asking for cigarettes but room on inside was not so bad heat worked outside needs help
Stayed 1 night in Feb 2021
Response from Marie on Feb 11, 2021
Hi, We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Stayed 1 night in Feb 2021
Response from Bruce on Feb 7, 2021
Thank you for rating us highly, Jessica. We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Bruce

4/10 Poor

Verified traveler

Liked: Cleanliness
Stayed 1 night in Feb 2021
Response from Marie on Feb 16, 2021
Hi, Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Marie!

2/10 Terrible

Ashley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Will never stay here again
This was the 4th OYO I’ve stayed in (El Paso, Chehalis and Kalama). This is the worst experience I have had with OYO. My room was not clean (toilet hadn’t been scrubbed, chair in my room has holes and burn marks, old candy wrappers and dirt under the bed side tables). The lighting was terrible as there were no lamps. Just one light in the ceiling and the bathroom lights (the other rooms with the curtains open had lamps). I got a call on the hotel phone at 7am my first morning there. I answered and there was no one on the other line, so that was scary. A minute later, some woman bags on my door and says I’m parked in a no parking zone and I have to move (she said was the one that called). I go downstairs to move my car only to find that I am parked NEXT TO parking spots that have “Reserved” pained on them. But the spot that I WAS PARKED IN did not have “Reserved” painted. This property has a sign at check in that says no smoking within 25 ft of the building. The woman who woke me to up to move out of the “no parking zone” smoked every morning right under my room (standing outside the door one the first floor that said “private”). Every time I left my room in the morning, her smoke wafted up to my door. I didn’t get this woman’s name but she is short, blonde dyed hair and in her 50’s. The ladies that helped me check in and out were very nice, though. Over all this was a terrible experience and I would advise anyone to avoid staying at the Centralia OYO!!
Fourth bullet point mentions smoking rules
Stayed 2 nights in Jan 2021

6/10 Okay

Liberato

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Chris on Jan 12, 2021
Hi, Liberato! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Christina!

2/10 Terrible

Brett

Disliked: Cleanliness, property conditions & facilities, room comfort
the worst place ever
The room we stayed in smelled dirty and musty the TV didn't work the gal at the office had to come up 3 different times to try to get it to work, that didn't work so she ended up moving us to a different room that she knew the TV worked, new room smelled just as bad and having to give a hundred dollar deposit for that place was ridiculous the whole room was already disgusting and of course we couldn't just walk out or cancel it that was the worst place I have stayed at and reserving it from Hotels.com of all places was also a shock also
Stayed 1 night in Dec 2020
Response from Marie on Jan 12, 2021
Sorry for the inconvenience, Brett! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Marie!

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms are aweful. Blue patchy paint job floors were aweful. Look like something you would find in a purge movie
Stayed 5 nights in Dec 2020
Response from Marie on Jan 12, 2021
Hi, John! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!

2/10 Terrible

Robert, San Jacinto

Disliked: Staff & service
Reservation got screwed up so lost my night stay. We were never i formed until we got there that they required a $100.00 cash cash deposit or you can't check in. Even if someone else paid I wouldn't stay there.
Stayed 1 night in Dec 2020
Response from Leo on Dec 18, 2020
Hi, Robert! We never want any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Barbara

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfied customer
I will never book a room there again. I had asked about early check about a week before my stay and i was told they would do what they could so just come in the morning of my check in date. I get there about 7:30 am and was told that they could get me in a room right then but it qoukd be $10 an hour extra until noon and also a $100 cash deposit qould be needed. I dont understand why this wasnt said to me when i contacted them a week prior, so then i could have been prepared. So left and drove around until noon, came back and had to wait about 35 mins for someone to come to the front desk. There waa no glass plate in the microwave and no ice bucket. There was also no phone in the room and the bed was hard and uncomfortable and im still sore in my back and neck from sleeping there.
Stayed 3 nights in Dec 2020
Response from Ryan on Dec 10, 2020
Sorry for the inconvenience, Jennifer! We understand that we were not able to live up to your expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ryan

2/10 Terrible

Dan, Spokane

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady wanted $100 cash at the front desk to check in.
Stayed 1 night in Nov 2020
Response from Jon on Dec 2, 2020
Hi, Dan! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

6/10 Okay

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2020
Response from Bryce on Nov 23, 2020
Hi, Jennifer! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Bryce

6/10 Okay

Jesse

Traveled with family
Stayed 2 nights in Nov 2020
Response from Arthur on Nov 13, 2020
Hi, Jesse! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Adam on Oct 26, 2020
Hi, We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Adam

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Leo on Oct 15, 2020
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Leo

2/10 Terrible

Crystal

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever, after having to pay a Cash fee deposit that wasn’t mentioned in booking room, multiple problems, dirty bathrooms, no trash cans, windows don’t lock, you just push up and windows pop open, they will give you wood to put in window seal. Cable doesn’t work, people just stand in doorway of rooms and smoke, Same with employees. We were woken up with employee breaking down our door while smoking her cigarette. Literally broke the security lock and chain off door frame at 7:30 AM. Said oops thought you checked out, at the time didn’t say who she was, we thought we were getting robbed. Worst experience ever, my kids were scared, NEVER AGAIN!!!!
Stayed 1 night in Sep 2020
Response from Stefan on Sep 27, 2020
We are sorry to hear about your experience, Crystal! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Stefan!

8/10 Good

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Charlie on Sep 17, 2020
Hi, Steve! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again soon with a pleasant experience. Regards, Charlie

8/10 Good

Steve

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Christina on Sep 20, 2020
Thank you so much for rating us positively, Steve! We will endeavor to keep it up. Have a nice day. Regards, Christina!

4/10 Poor

Verified traveler

Stayed 1 night in Sep 2020
Response from Ammy on Sep 9, 2020
Hi, we regret the inconvenience that may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Leo

4/10 Poor

Many

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
If you’re broke, this is your escape.
You get what you pay for. Don’t expect anything more from this hotel. Suppose to have microwave, when asked the counter said they’ll find one but never got a microwave. It’s a motel where the door has been busted by the cops previously. Not enough towels. Required a cash deposit.
Stayed 2 nights in Sep 2020
Response from Cheshta on Sep 10, 2020
We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best facilities. Regards, Jacob

4/10 Poor

MICHELLE

Disliked: Cleanliness, property conditions & facilities, room comfort
You get whay you pay for. Expect to leave a $100 cash deposit.
Stayed 1 night in Sep 2020
Response from Ammy on Sep 8, 2020
Hi, Michelle! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Leo

2/10 Terrible

Verified traveler

Stayed 1 night in Aug 2020
Response from Joey on Aug 24, 2020
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Joey

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Stay Here
I did not appreciate that we had to give a $100.00 in cash only for a deposit. I was refunded after the office person check out our room. Everything was very dirty and a brush was left on the floor from previous guest. TV didn't work, small Refrig was dirty as was the microwave. They said because of all that they would refund me one night stay. I still have received it its been 3 weeks!
Stayed 2 nights in Jul 2020
Response from Ammy on Aug 22, 2020
Hi, we sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

4/10 Poor

Angela

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
NO NO TO OYO
I read the reviews and figured it was ok for one night. The reviews were generous. See the pics
Stayed 1 night in Aug 2020
Response from Chris on Aug 10, 2020
Hi, Angela! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Chris

4/10 Poor

Myranda

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
O-yo is an Oh No
Oyo is a Oh No. $100 room deposit had to be in cash but guess who didn’t have an ATM? After a full day of driving, I had to go to the nearest gas station and pay an extra $3 to get cash. Despite that the staff was friendly and helpful. The room looked like it was in the midst of a remodel. New paint smell and new vinyl plank flooring. The headboards are king size but the beds only queens which looked strange. The beds were comfy and clean but the linens looked dingy. Only 2/3 of the bathroom lightbulbs worked. No trash bin at all. Around midnight my teen got up to use the bathroom and the toilet flooded and water poured out everywhere. I called the front desk and the staff who promptly answered seemed to know exactly what I was talking about (like this wasn’t the first time) and brought towels and a plunger but insisted I had to deal with it myself thanks to covid. Ugh. I will admit that there were a few positives...the A/C worked well, the TV worked and got lots of channels, and it did seem to be well cleaned. Also they claimed to have a pool but we couldn’t find it. If you need somewhere to sleep then this is okay but if you want any amenities at all find another motel.
Stayed 1 night in Jul 2020
Response from Jane on Jul 29, 2020
Hi, Myranda! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Jane

4/10 Poor

Lissy

Stayed 2 nights in Jul 2020
Response from Elena on Aug 8, 2020
Hi, Lissy! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Elena!

4/10 Poor

Dionne

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The hits just kept on coming.
Staff was pleasant & helpful. The room hadn't been used since remodel. Nothing was plugged in, no remote, no mini fridge or coffee maker. receptacle that vanity plugged into was loose(entry light turned off when I plugged in). $100 cash deposit to stay(pre-paid online & wasn't mentioned prior). Probably the most frustrating part was the laundry room closed at 9 & we were staying for baseball tourney, got done late & werent allowed to use it. I will not be using this hotel if I can stay elsewhere.
Stayed 1 night in Jul 2020
Response from Edward on Jul 22, 2020
Hi, Dionne! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Edward

8/10 Good

Terrence

Disliked: Property conditions & facilities
July Night in Centrailia
Truth, I needed inexpensive lodging. OYO provided that. ISSUES: Bath fausit controles tooo touchy less than 1/8 inch turn from sculd to cold. No cold water on sink. I was in Room 151 HVAC was good, TV service was good, internet seemed ok. In conclosion it's not the Ritz good for my needs. Oh, at this location, there is an $100 cash deposit...damn incoveniant. Other locations I have put deposit on Credit Card and returned to that Credit Card.
Stayed 1 night in Jul 2020
Response from Cheshta on Jul 20, 2020
Hi, Terrence! Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Joel

2/10 Terrible

Bhergoldette

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Jack on Jul 20, 2020
Hi, thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jack

2/10 Terrible

Verified traveler

Stayed 3 nights in Jul 2020
Response from Ammy on Jul 9, 2020
Hi, we regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Jason.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was pleasant and helpful. Room was clean. The walls allowed us to hear everything in the next room. The required $100 cash deposit is very strange.
Stayed 1 night in Jun 2020
Response from Bella on Jul 1, 2020
Thank you so much for the positive rating, thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Bella!

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Chris on Jun 18, 2020
Sincere Apologies, we are disappointed to see our guest dissatisfaction. However, we would love to understand the reason behind the issue you have faced to enhance your experience with us. Hope to hear from you shortly. Regards, Chris

6/10 Okay

Arthur

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2020
Response from Ammy on Jun 4, 2020
Hi, Arthur! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing. Regards, George.

2/10 Terrible

Maria, Monmouth, OR

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not happy with My stay, room was dirty, towels where dirty, tv did not work.
Stayed 1 night in May 2020
Response from Ammy on Jun 4, 2020
Hi, Maria! Sorry for the trouble you faced. We have duly noted your feedback and ensure you an amazing stay with proper facilities next time. Have a nice day ahead. Regards, George.