Ratings based on 567 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 23, 2015
Staff was courteous and kind. They went out of their way to accommodate our needs. We will definitely be back.
3 out of 5
Recommended
for Everyone
by A verified traveler

Inside of a Plaza

Posted Jun 22, 2015
Pros: Walking distance to stores and restaurants. The pool was open until 10:00AM!! :)
Cons: The cleanliness of the room and the food for the room service.
Location: Lots of shopping and eating!
The hotel was beautiful on the outside and loved that it was walking distance of restaurants and stores. The only thing I was NOT fond of was the cleanliness of our room. The carpet felt somewhat soiled and the sheets and comforter had black stains on it that we refused to sleep under them, instead we slept on top of them. We ordered room service (food was eeehhh and tastde like it was under a heat lamp all day and the cheesecake was rubbery) luckily our food service delivery staff was amazing!
Comment from Hotel Management
Jun 30, 2015 by Kent Galante, Hotel Management
Thank you for your feedback and for choosing the Sheraton Cerritos Hotel. We’re sorry you encountered housekeeping problems and the food quality didn’t meet your expectations. Dirty rooms are not typical at our hotel, and we appreciate that you brought this to our attention. We have discussed this with our staff and will make every effort to be sure our rooms meet the highest housekeeping standards. At Sheraton Cerritos, we want to serve fresh, tasty dishes with the caring touches of home. We work continually to improve our menu offerings, and your comments will help us improve. We hope you’ll stay with us the next time you’re in the area and let us know how we’re doing.
2 out of 5
by A verified traveler from Las Vegas

Do you want to dance

Posted Jun 7, 2015
Pros: Right now nothing
Cons: To care more about their guest and their confront and not putting them over live DJ when we can for a funeral and if they would have asked.
Location: Location was good but not room
They put our room right above a restaurant and scheduled Friday and Saturday nights two parties with DJ and loud music. Why would any put their guest in this position without any kind of notice or request to move to another room. I also notified Sheridan about this and their corp. offices dismissed it-just like I will dismiss staying at their hotels in the future and make sure to spread the word of their concerns to their guest. Also when checking to make sure they knew we were still coming they could not locate our reservations using anything to do with Expedia because they are a third party and don't have anything to do with them and in the future o use their website. Not happy with spending so much money and getting crap for service.
Comment from Hotel Management
Jun 12, 2015 by Kent Galante, Hotel Management
Thank you for sharing your experience about your recent stay. We’re sorry that we didn’t provide you with a rewarding experience. Your satisfaction is very important to us, and we appreciate your feedback about the noisy room. We’re sorry that the comfort of your stay was interrupted. We’ve shared your comments with our team and hope that you’ll give us another chance if you return to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 1, 2015
Great location, great room, comfortable bed; but there wasn't a mini refrigerator in our room.😪 Over all stay was great!👍👍
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Posted May 28, 2015
Very good sleep on very comfortable beds. The staff was very friendly and the check in very quick.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Great pool

Posted May 9, 2015
We stayed two nights. Hotel staff was friendly. There was always parking. My kids loved the pool. The rooms were clean. The shower pressure was so strong that the water couldn't drain fast enough so the shower would fill with water and that was kind of gross. The hotel is close to a lot of restaurants and shops. There's a movie theater across the street.
4 out of 5
Recommended
for Families
by A verified traveler from Central California

Room For The Night

Posted Apr 15, 2015
Pros: The staff is generally very friendly
Cons: Some rooms need updating more than others
Location: We generally stay in Cerritos to visit family. However, there is a lot of shopping and fun activities to do around and near the hotel.
My family and I typically stay at this hotel when we are in the Cerritos areas. The hotel is clean, the staff is very friendly, and the location to shops and freeway is very convenient. Overall, the hotel is a comfortable experience.
1 out of 5
by A verified traveler

Too pricey for what you get.

Posted Mar 24, 2015
Room was smaller than pictured. We had 2 standard beds that we're not comfortable & leaned to one side. Made for 1 person per bed only. Carpet was wet when we checked in & sticky in some areas. We were told this was the only room available at the time. "Complimentary" water is $3.00 per 16 oz bottle. Bring your own!
2 out of 5
Recommended
for Families
by A verified traveler

Not the Best Choice

Posted Mar 18, 2015 on Hotels
It was not the best place to stay with a family.
5 out of 5
Recommended
for Business Travelers
by Helen from San francisco

Nice hotel

Posted Mar 17, 2015 on Hotels
Nice hotel