Ratings based on 4 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by mr lfrom London

Perfect hotel

Posted Nov 7, 2014 on Hotels.com
I cannot recommend this hotel enough. The location is exceptional - hidden away in the valley, very quiet and charming. The rooms are clean and comfortable. What really stuck us though was the quality of the service, with the entire staff being friendly, attentive and accommodating. Very efficient and pleasant service. The casa andina chachapoyas is the place to stay in the region.
5 out of 5
Recommended
for Couples
by Pablo

This traveler left a rating score only Posted May 20, 2014 on Hotels.com
1 out of 5
Recommended
by felix nevaresfrom puerto rico

Posted Jan 9, 2014 on Hotels.com
i was noy able to stay in hotel. they had planned to close on the 6 of january. i had to stay somewhetr else. terrible experience. please refund my credit card inmmediately.
3 out of 5
by A verified traveler

Could be a gem, but...

Posted Sep 14, 2013
Pros: The surroundings are beautiful & staff very helpful
Cons: Free shuttles in & out of Chachapoyas
Location: We had just 2 days & so chose Kuelap one day & Gocta falls the next. Both were great days
This hotel really is something special but its location is problematic. Not because it isn't beautiful - it really is - but because EVERYONE, including the hotel itself, charges very high rates to access anything. The local tour company the hotel uses charges 1/2 again what people on the same tour pay from town & the hotel itself charges very high rates for a shuttle to nearby Chachapoyas. The staff are amazing, the environment, stunning but the access and prices are poor.