Outdoor pool, sun loungers

Reviews of Novotel Rayong Rim Pae Resort

4 out of 5
Novotel Rayong Rim Pae Resort
4/5 Moo 3 Pae Klaeng Kram Road, Klaeng, Rayong

Reviews

8.2

Very Good

Rating 10 - Excellent. 97 out of 319 reviews" "
Rating 8 - Good. 171 out of 319 reviews" "
Rating 6 - Okay. 38 out of 319 reviews" "
Rating 4 - Poor. 10 out of 319 reviews" "
Rating 2 - Terrible. 3 out of 319 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Steven, Orland Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and well-maintained property with friendly staff.
Stayed 1 night in Mar 2024
Response from Olga on Mar 6, 2024
Dear Steven,Thank you for your kind words and positive feedback! We're thrilled to hear that you found our property very nice and well-maintained, and that our staff made your stay enjoyable. We look forward to welcoming you back for another pleasant experience.Warm regards,Olga Gergenkop + the team of Novotel Rayong Rim Pae Resort

8/10 Good

chabpana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Dec 2023
Response from Olga on Dec 29, 2023
Dear Chabpana, Thank you for staying with us in Rayong.It is nice to know that you enjoyed your stay - and we hope to welcome you back soon! Warm regards, Olga + The Team

8/10 Good

NORM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good beach location but poor breakfast.
Breakfast was very disappointed, no yogurt and bacon tasted like rubber but the beach was nice. If you want to use a jacuzzi, you need to tell them to turn it on for you. Tgere is no outside switches.
Stayed 3 nights in Oct 2023

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Aug 2023

4/10 Poor

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great for family stay. Great pools, easy access to the beach, and the beach is clean. My issue is more with Expedia. They listed the room as a sleeps 4. When we got to our room, there was room for only 2. We had to book another room which doubled my cost to stay.
Stayed 5 nights in Apr 2023
Response from Stefan Rehm - General Manager on Apr 9, 2023
Dear Timothy,We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Please be rest assured that we will check with Expedia regarding your comment. Sincerely,Stefan RehmGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, great value
Check in was efficient and friendly. The room was what I expected. Comfortable bed, tile floors, balcony and large bathroom. Breakfast was good, very good for what the room cost. The pools were pretty spectacular. The exercise room was ok, not great. The hotel restaurants were good. There were several beach clubs in walking distance that offered good but less expensive food and drink. Othee than the beach clubs, there is not much in walking distance. I was pleased. Overall good, very good for price, and I would go back.
Stayed 3 nights in Mar 2023
Response from Stefan Rehm - General Manager on Apr 9, 2023
Dear John,We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Stefan RehmGeneral Manager

8/10 Good

supada

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The beach and swimming pool are great but the restaurant and bar service are so slow especially in the long weekend.
Stayed 1 night in Mar 2023
Response from Stefan Rehm - General Manager on Apr 9, 2023
Dear Khun Supada,We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Stefan RehmGeneral Manager

10/10 Excellent

Attawut

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the staff were very friendly and helpful.
Response from Stefan Rehm - General Manager on Jan 6, 2023
Dear Khun Attawut, Thank you for staying with us at Novotel Rayong Rim Pae Resort and thank you for taking the time to leave a nice review. Looking forward to welcome you back in the near future. Best Regards, Stefan REHMGeneral Manager

10/10 Excellent

Brad

Stayed 1 night in Apr 2022

10/10 Excellent

paul

Stayed 1 night in Mar 2022

6/10 Okay

WARAPORN

Liked: Staff & service, property conditions & facilities, room comfort
Overall ok
Stayed 2 nights in Jan 2022

8/10 Good

Sudarat

Stayed 1 night in Jan 2022

8/10 Good

Elouie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Erdinc

Stayed 1 night in Jun 2021

8/10 Good

Berivan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good, poor breakfast
The hotel has good maintenance and employers are quite nice. I think the management is trying to save money which affected breaskfast quality. We were not so happy with the choices of their patisserie. Due to covid, there was limited choice on the paper that you need to craft your own menu but not everything we choosed on that limited menu was available. At the end we paid higher than many other hotels available in that region, but had similar poor quality breakfast. Apart from that it was good experience.
Stayed 2 nights in May 2020

8/10 Good

NITIPAT, Phuket

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel locates next to the beach. Easy to swim in the sea and walk along the beach. The was clean and comfort. The breakfast was so standard.
Stayed 2 nights in Mar 2020

10/10 Excellent

Felicity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would stay here again!
We loved this hotel! Pros: Room: Very comfortable, good AC, liked the colorful furnishings. Pool: Awesome! It was big, beautiful to look at, and right on the water. Easy to get towels. HH: Great drinks and good specials. Staff: Very helpful. From parking the car to check in, everyone was great! Food: Decent selection and what you'd expect. Cons: None! Stay here.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, a good stay.
Stayed 1 night in Feb 2020

8/10 Good

Susan

Liked: Cleanliness, staff & service
Lovely spot and pools were good. Beach was swim friendly and clean. There are several restaurant options along the beach for variety and different price tag. Bathroom is very small but has all necessities. However the bed left us both a bit sore after 3 days. It was comfortable enough even so.
Stayed 3 nights in Dec 2019

6/10 Okay

tim

Traveled with family
Liked: Staff & service
Stayed 2 nights in Nov 2019
Response from Novotel HM on Dec 19, 2019
Dear Tim, Thank you for taking time to share your experience with us here at the Novotel Rayong Rim Pae. We appreciate your review and will hard so that we can achieve the addition star rating on your next visit. If for any concern during your last stay, if we can have direct feedback during that time, it will allow us to take immediate action to serve you better. Best wishes, The Novotel Team & Management

8/10 Good

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
合計15泊位してます。朝食ブッフェが充実してます。お腹いっぱいになります。スタッフさんはとてもフレンドリーです。
Stayed 1 night in Jun 2019

4/10 Poor

Eadyoungone

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It’s not worth for your money.
I travel at Rayong every year with my family. This place is not as good as we expected, my daughter’s room, the air conditioning was really bad. It was not working at all. And my room has a mold on the ceiling.
Stayed 2 nights in May 2019
Response from The Management team on Jun 1, 2019
Dear Valued guests, We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive your comments to help us improve where we can for guests. . I will share your comments with our team regarding your room as we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence and has since been fixed. Thank you again for sharing your experience, and we hope to see you again soon Sincerely, The Novotel Management team

6/10 Okay

Verified traveler

The beach and pool are wonderful. Great BBQ, buffet and music at night around the pool. Service a little slow and did not see service on the beach. Food is very good but I did not see any breakfast food on the menu in the morning. I guess the expect you to pay for buffet. My friend and I sleep late and only want a small bite of food in the morning, it was a little disappointing. The hotel and rooms should be renovated, looks very old and worn, the grounds outside my room need to be landscaped. The WIFI is not very good I kept getting disconnected.
Stayed 2 nights in Jan 2019
Response from Cedric Lafrague on Feb 17, 2019
Dear valued guest , Thank you that you giving the time to sharing your feedback, we wish you have a pleasant stay with us. We will bring your comment to discuss with our my management team and improve very soonest. We will create more variety choice of breakfast food . For the room, we have renovation plan in the year 2019 & 2020 it must better than now. One again, thank you for your feedback again and we wish to welcoming you again in the near future. Best Regards,

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Perfect
Had an amazing time with my wife. Hope to spend more days in our next visit.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Areerat on Oct 25, 2018
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to learn that you had a wonderful stay with us. Thank you again for sharing your experience, and we look forward to welcoming you back to our resort again in the near future. Sincerely yours, Areerat Sangnak - Front Office Manager

8/10 Good

Pierre

Liked: Staff & service, property conditions & facilities, room comfort
Overall stay very good. There is a beach in front of the hotel. It was ok but a much better effort should be made to have cleaner and spotless, especially the stretch directly in front of the hotel. Even though this may be not Thai way to keep their beaches clean, novotel is an international group and holidaymakers and beachgoers do most certainly seek a spotless beach stretch.
Stayed 1 night in Oct 2018
Response from Areerat on Oct 9, 2018
Dear Mr. Pierre, Thank you very much for your review regarding to your recent stay at Novotel Rayong Rim Pae Resort! We are delighted to learn that your stay was good. Your valuable comment referring to the beach cleanliness has been shared with the management and team in order to improve on this point. Once again, thank you for sharing your experience and we look forward to welcoming you back to our resort again in the near future. Sincerely yours, Areerat Sangnak - Front Office Manager

10/10 Excellent

Daviid, Fort Lauderdale Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service and great beach views with awesome three swimming pools. Restaurant food very good.
Stayed 5 nights in Sep 2018
Response from Areerat on Sep 16, 2018
Dear Mr. David, Thank you so much for your wonderful review We are so glad to hear that you had a lovely time and enjoy our hotel facilities. We look forward to welcoming you back to our resort again in the near future. Kind regards, Areerat - Front Office Manager

10/10 Excellent

Cottle, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great retreat
We really enjoyed out stay, only for 1 night though. This is not too stylish but cozy classic resort hotel just in front of the beach. Enjoyed swimming in 2 huge pools (the 3rd one is under construction) and took a nap under palm trees and took a lovely beach walk in the evening (sunset is breathtaking) and in the morning that made us so relaxed. Had a lovely dinner outside with sea sound and the songs by the musician, they are brilliant! Their voices are sometimes mellow, sometimes up beat, good for the resort night. The staffs are very friendly. We'd love to come back again soon!
Stayed 1 night in Jul 2018
Response from Areerat on Aug 13, 2018
Dear Cottle, We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Areerat Sangnak - Front Office Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality service
As usual—good overall service. Hampered a little by ongoing improvement works with some facilities not open. Clearly out of season for the resort
Stayed 3 nights in Jul 2018
Response from Areerat on Jul 29, 2018
Thank you so much Mr. Stephen for your review. We are delighted to learn that you had enjoyed your stay as usual. The improvement of working will be finished soon and ready to open again. We look forward to welcoming you back to Novotel Rayong in the near future. Sincerely yours, Areerat - Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Very relaxing and laidback hotel
Great Hotel which offers a great relaxing environment. The authentic Thai food was amazing. One shortcoming was the Gym room. Some fitness equipment was not operatable and maybe some more weights could have been offered additionally.
Stayed 1 night in Jun 2018
Response from Areerat on Sep 22, 2018
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to learn that you have enjoyed your stay with us. Please be noted that your feedback about the gym equipment has been shared with the management for further action on improvement Thank you again for sharing your experience, and we look forward to welcoming you back to our resort again in the near future. Sincerely yours, Areerat Sangnak - Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
โดยรวมเราชอบโรงแรมนี้ มีหาด สปาดี สระน้ำดี บริการดี
Stayed 1 night in Apr 2018
Response from Areerat on Jun 3, 2018
กราบขอบพระคุณเป็นอย่างยิ่งสำหรับความคิดเห็นและข้อเสนอแนะเกี่ยวกับการเข้าพักที่ Novotel Rayong Rim Pae Resort ทางโรงแรมรู้สึกยินดีเป็นอย่างยิ่งที่ทราบว่าท่านพึงพอใจในบริการของเรา เราจะนำความเห็นของท่านแจ้งให้ทีมงานทราบ และมั่นใจว่าความเห็นตอบกลับนี้จะเป็นสิ่งที่ทำให้ให้ทีมงานทุกคนเพียรพยายามปรับปรุงคุณภาพการบริการอย่างต่อเนื่องตลอดไป ขอขอบพระคุณอีกครั้งที่กรุณาร่วมแบ่งปันประสบการณ์ และเราหวังว่าการมาเยี่ยมเยือนในครั้งต่อไปของท่านจะเป็นที่น่าพอใจเช่นเดียวกับที่ผ่านมา ขอแสดงความนับถือ Areerat Sangnak - Front Office Manager

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No TV on holiday!
Really god hotel, great staff and good food, beer was a bit limited for choice but would recommend to anyone it is a great location with some small eating places scattered around outside, the rooms are very clean and the bathroom is very nice. The only thing below standard is the TV reception, it is awful and needs to be addressed as soon as possible, it was the same the last time I stayed here and nothing has been done. I am coming back in August so I hope its fixed by then.
Stayed 2 nights in May 2018
Response from Areerat on May 22, 2018
Dear Mr. David, Thank you so much for your lovely comment regarding to your recent stay with us at Novotel Rayong Rim Pae Resort! We are delighted to learn that you had a wonderful time on your previous stay We are sorry to hear that our TV reception is not what you expected, this issue has been reported to our management, however, to fix this permanently we have to change all TV in the hotel and this has to be considered from the hotel owner, as we really can't promise that this will be fixed by the time you return in August but I do hope that you will understand our situation Once again, we can't wait to see you in August ! Sincerely yours, Areerat Sangnak - Front Office Manager

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This was my third visit and I love this hotel. I only ever have one criticism and that is the shower over the bath rather than a proper shower. Everything else is great. A perfect spot for a few days break.
Stayed 2 nights in May 2018
Response from Areerat on May 18, 2018
Dear Mr. Gordon, Thank you for sharing your lovely review on Expedia.com We are delighted to learn that you have always enjoyed your stay with us. As your always stay at Superior Garden Room which we have both shower and bathtub, unfortunately that only room type that have a shower is standard room which located on the building behind the lobby :-( Or other selection will our our suite room which will have separately shower and bathtub, we can show you on your next stay Once again, thank you for chosen our resort to be accommodating you and your family We look forward to welcoming you back in August ! Sincerely yours, Areerat Sangnak - Front Office Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Areerat on May 5, 2018
Dear Mr. John Hamilton, Thank you very much for your kind words :-) I will share your wonderful comment with our team Once again, thank you and looking forward to welcoming you back to your home away from home in the near future Kind regards, Areerat Sangnak - Front Office Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel Rayong
It was a very quiet time of year and this was a very pleasant place to be right on the beach. Very friendly staff.
Response from Areerat on Apr 18, 2018
Dear Mr. David, We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back to our resort again in the near future Sincerely yours, Areerat Sangnak - Front Office Manager

10/10 Excellent

Patcharee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Areerat on Mar 30, 2018
Dear Khun Patcharee, We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to learn that you had enjoyed your stay with us Thank you again for sharing your experience, and we look forward to welcoming you back to our resort again in the near future Sincerely yours, Areerat Sangnak - Front Office Manager

10/10 Excellent

Arut J, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Experience
I really like this hotel, Nice staff, Comfort and Clean
Stayed 1 night in Mar 2018
Response from Areerat on Mar 29, 2018
Dear Khun Arut, We appreciate your wonderful comment regarding to your stay with us We are delighted to learn that your stay exceed your expectation and also satisfied with our staffs and services Once again, thank you for sharing your experience with us and we look forward to welcoming you back to our resort again in the near future Sincerely yours, Areerat - Front Office Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay for a quick getaway from BKK
The hotel itself was pretty good. Clean rooms, comfortable bedding, helpful staff, adequate pools, tasty (albeit overpriced) food - like you would expect from a Novotel chain. Generally, the property is looking a little tired, and due for a refresh. The beach in front of the hotel was okay - but walking on either side of the resort revealed the beach was dirty and littered with garbage. Not the hotel’s fault, but I think the beaches are much cleaner in Koh Samet. As a result, we spent all of our time in the hotel pool, and ate about half our meals at the local restaurant across the road where the Thai food was tastier, and about half the price.
Response from Areerat on Mar 2, 2018
Dear Mr. Andrew, We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are glad to hear that you our hotel and services from staffs. We really apologize for any inconvenience caused during your stay Please be noted that your feedback about the beach cleanliness has been shared with our team to find the solution for this as it's a natural water tide up and down which caused these disposal garbage on the beach We will do our best to make it better Once again, thank you for sharing your experience with us and we look forward to welcoming you back to our resort again in the future Kind regards, Areerat Sangnak - Front Office Manager

8/10 Good

Arief

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In general was ok, internet wifi was very bad
Stayed 2 nights in Jan 2018
Response from Areerat on Jan 23, 2018
Dear Arief, We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We hope you had a nice stay with us Please accept our sincere apologize for any inconvenience caused during your stay, especially wifi issue Please rest ensured that your feedback has been shared with IT and the Management for further action and improvement Once again, thank you again for sharing your experience with us and we look forward to welcoming you back to our resort again next time Sincerely yours, Areerat Sangnak - Front Office Manager

6/10 Okay

Claus

Liked: Cleanliness, staff & service
Hotel in “Middle of nowhere “
Hotel are a little worn out, but rooms very clean. Our suite had the view to the sea an unused piece of land, but we had the kitchen and 16 ac units one floor down, so our 2 balcony was useless. Beach outside the hotel are nice and clean. Don’t book here if you not have a car or motobike, because there are nothing around except a few beach restaurants
Stayed 3 nights in Nov 2017
Dear Mr. Claus, We very much appreciate your comments regarding your recent stay. We look forward to welcoming you back to our resort again in the future Sincerely yours, Areerat - Front Office Manager

10/10 Excellent

kerrie john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rayrong
Good
Stayed 3 nights in Oct 2017
Dear Mr. Kerrie John Lupton, We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Areerat Sangnak - Front Office Manager

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel
Very good, only criticism is the drinks are very expensive but will definitely go again.
Stayed 2 nights in Sep 2017
Dear Mr. David, We appreciate your comment referring your stay at Novotel Rayong. We look forward to welcoming you back to our resort again soon Kind regards, Areerat Sangnak - Front Office Manager

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bathrooms need modernizing. Shower in the bath is outdated and water temperature fluctuates from very hot to cool. The access corridors to the room are not sound proofed so every room door being opened or closed, every conversation being had in the corridor is heard in every room, no matter what time of the day or night. The hotel amenities and the staff are excellent.
Stayed 2 nights in Sep 2017
Dear Sir, Thank you very much for taking the time to share your detailed feedback with us of your recent stay. Firstly, please allow me to apologize for the any inconvenient caused during your stay. Please note that your comments has been shared with the management and concern department to find the solution to solve the problem We hope you will give us chance to serve a better service again in the future Kind regards, Areerat Sangnak - Front Office Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently good hotel
Nice hotel. Needs a bit of update but great location and good overall service
Stayed 3 nights in Aug 2017
Dear Mr. Stephen, We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Areerat Sangnak - Front Office Manager

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great Service - Nice People - But Stay So So.
Service great! Nice and clean but food so so plus$$ and noisy. Hallway door does not seal so it sounds like door is open and you hear everything in hallways and I am sure they can hear you when they walk by. Definitely ask your sheets be changed nightly because no matter how carefull you are sand will get in the sheets. TV very poor reception. WiFi Excellent.
Stayed 3 nights in Jul 2017
Dear Mr. John, We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, you negative comment has been duly noted, please ensure all these will be discussed among management team to find the solution to fix these problems Thank you again for sharing your experience We look forward to welcoming you back soon in he near future Sincerely yours, Areerat Sangnak - Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful peaceful stay.
Will visit again. Very clean cottage in natural pleasant surroundings. In room coffee would have been nice.
Stayed 1 night in Jul 2017
Dear Valued Guests, We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience We look forward to welcoming you back to us again in the near future Sincerely yours, Areerat Sangnak - Front Office Manager

8/10 Good

yuwa, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice of hotel in Rayong
Hotel is fine like all other Novotel. Room is spacious. Hugh swimming pool. Breakfast has a great variety. Beach is beautiful. Spend much less than Marriott for a stay at the same beach. Need to drive about 10km for a fine dining at Bali Pizzeria. Suggest to stay at Novotel Rayong for a few days before or after you go to Samed Island.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, good beach and swimming pools.
The overall hotel is very nice and seems to be well maintained. Our service was very good and the location offers a very good beach area that they keep clean unlike some neighboring locations. Good swimming pools and fitness area. Easy access and parking for those that drive.