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Reviews of Best Western Monticello Gateway Inn

2.5 out of 5
Best Western Monticello Gateway Inn
805 Iron Horse Place, Monticello, IL

Reviews

8.0

Very Good

Rating 10 - Excellent. 132 out of 310 reviews" "
Rating 8 - Good. 88 out of 310 reviews" "
Rating 6 - Okay. 44 out of 310 reviews" "
Rating 4 - Poor. 32 out of 310 reviews" "
Rating 2 - Terrible. 14 out of 310 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was not a true queen size bed as advertised. Good all around place to stay. Clean
Stayed 1 night in Apr 2024

10/10 Excellent

Evan

Stayed 1 night in Apr 2024

6/10 Okay

Michelle

Traveled with family
The property is old. Smelled funny when we walked in the room. Nice beds, clean. Breakfast was just ok. We paid around $200 for the night we were there and definitely overpriced.
Stayed 1 night in Apr 2024

8/10 Good

Debora

Room was a little tired but the bed was comfortable. Breakfast was very sparce bu I did love the ham and cheese potatoes.
Stayed 1 night in Feb 2024

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, clean & fresh. Breakfast was very limited even at 8 am. Only white bread & prepackaged coffee cake for breads. Hash browns & egg casserole were drowning in cheese. I couldn’t find any sweetener for my cereal in the breakfast area or coffee bar. A pitcher of water would be nice. OJ & apple juice were available, as well as Activia yogurt & prepackaged boiled eggs.
Stayed 1 night in Feb 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Mary

Traveled with family
The hotel was decorated beautifully for the holidays. They have a spacious pool area, but was disappointing that it was not heated during our November visit. My Grandkids swam, but it was sure cold!! Overall the room was good and a quiet stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The tv in the room didn't work and the doorknob for the closet was about to fall off. The location was convenient and the staff I dealt with was friendly and attentive. I like the breakfast and thought the bacon was delicious.
Stayed 1 night in Nov 2023

10/10 Excellent

Ryan

Stayed 1 night in Nov 2023

10/10 Excellent

Lockett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable room!
Stayed 1 night in Nov 2023

6/10 Okay

Natalie

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodations
Very satisfied with this hotel, clean, friendly staff, plenty of room and comfortable beds.
Stayed 1 night in Nov 2023

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is awesone
Stayed 1 night in Nov 2023

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Gennadiy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Nov 2023

10/10 Excellent

Silvie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot for a weekend stay in central IL
Stayed 2 nights in Oct 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Nice pool.
Stayed 1 night in Oct 2023

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed here to go into Monticello to visit Prairie Fire Glass (beauty shop). Pretty quiet with restaurant right next door (walkable). Breakfast has a cool conveyor pancake maker machine that you "wave" at to get it started. Only complaint is that breakfast ended at 9. COME ON...10 am is becoming the norm everywhere else. People were coming down after 9 and were not too happy.
Stayed 1 night in Oct 2023

10/10 Excellent

Joe

Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Cleanliness was fine and staff was welcoming. Breakfast was pretty lacking other than coffee.
Stayed 1 night in Sep 2023

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Justin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for monticello railway museum fans.
Stayed 1 night in Sep 2023

6/10 Okay

John

Stayed 2 nights in Sep 2023

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
The stay was excellent! I've paid a lot more and received far less from many hotels. The room was clean and comfortable. Pet fee reasonable. The grounds at the back of the hotel very scenic. Staff was accommodating. They even have an EV charger. I would definitely stay here again.
Front Lobby
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were extremely friendly and accommodating. Front Desk staff went above and beyond.
Stayed 2 nights in Aug 2023

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

MARK, Indianapolis

Stayed 1 night in Aug 2023

8/10 Good

Sarah

Stayed 1 night in Jul 2023

2/10 Terrible

Danielle

Traveled with family
Disliked: Staff & service
FILTHY, UNKEPT, OVERPRICED
We had the unfortunate opportunity to stay at the hotel during an emergency trip for family. Our room was filthy, not maintained, and definitely not as advertised. The one thing I will give this property is it is consistent as it became very obvious the entire property was the same low level of quality. Honestly, you would be better to stay at a Motel 6 because they are at least honest that they are subpar. I want a full refund
Bathroom
Bathroom
Bugs in all fixtures
Stayed 2 nights in Jul 2023
Response from Guest Relations on Jul 19, 2023
Thank you for your feedback. We apologize that your stay was not satisfactory.

10/10 Excellent

Joyce

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. The hotel has what i needed when there was a power outage where i lived.
Stayed 1 night in Jun 2023
Response from Guest Relations on Jul 19, 2023
Thank you for your feedback. We are pleased your visit went well.

4/10 Poor

Herb

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the tv did not work for 4 days, the pool had a sign pump out and did not know when it would be fixed, had to ask for new towels no soap or shampoo, had to ask for coffee. Fun times at the best Western NO NO NO. Would like compusation but that
Stayed 4 nights in Jun 2023
Response from Guest Relations on Jul 19, 2023
Thank you for your feedback. We apologize that your stay was not satisfactory.

10/10 Excellent

Tammy L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Guest Relations on Jun 28, 2023
Thank you for your feedback regarding your stay. We are happy to hear that your visit went well. We look forward to seeing you in the future.

4/10 Poor

Andrew

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
No public ice maker. Evening check in agent stated that he would have to "go get some". He didn't seem very friendly and I don't know if I would have had him touch my trash bags much less handle ice for me. Asking about it the next morning the checkout person said "oh, the owner says she's working on it". Breakfast was dismal at best with juice being scarce and eggs/sausage/potatoes not re-filled for a room that wasn't exactly busy. The bathroom on these "recently remodeled" units had a 1/2" gap between the tub and the tile as well as having cracked tiles, a door that swung in to the tub and bunched up the floor towel. The A/C in the room didn't keep up at all, especially when the outside temp wasn't ricidulously hot. Definitely a 1 out of 10 considering that the rate was jacked up because of a weekend event. Usually prices get raised because you have something to offer, not just because "you're there".
Stayed 1 night in Jun 2023
Response from Guest Relations on Jun 25, 2023
Thank you for your feedback. We are sorry your visit was not satisfactory.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised by the property, especially the main public area and the staff were great and friendly.
Stayed 1 night in May 2023
Response from Guest Relations on Jun 7, 2023
Thank you for your feedback. We are happy your visit was well.

8/10 Good

Candy

Traveled with partner
Liked: Cleanliness, staff & service
Some things looked a bit outdated.
Stayed 1 night in May 2023
Response from Guest Relations on Jun 7, 2023
Thank you for your feedback.

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly! Even with food restrictions i was able to eat the breakfast that they provide. The pool and pool area were clean and bright. Free fresh coffee in the loby. The room was very nice and very clean. The only complaint i would have, and its really not a complaint, is that we had 4 people in our group and they only put 2 bath towels in the bathroom. Highly recommend this hotel!!
Stayed 1 night in May 2023
Response from Guest Relations on Jun 7, 2023
Thank you for your feedback regarding your stay. We are pleased to hear that you had a good time during your visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Guest Relations on Jun 7, 2023
Thank you for your feedback. We are happy to hear that your stay was enjoyable.

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Guest Relations on Jun 7, 2023
Thank you for your feedback. We are pleased that your stay was well.

6/10 Okay

yingdong

Stayed 2 nights in May 2023
Response from Guest Relations on Jun 7, 2023
Thank you for your feedback.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Guest Relations on Jun 7, 2023
Thank you for your feedback. We are happy your stay was enjoyable.

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I loved the mattress bed. Could I get the brand name of the mattress?
Stayed 1 night in May 2023
Response from Guest relations on Jun 7, 2023
Thank you for your feedback. We are pleased your stay went well.

2/10 Terrible

Kenneth

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Guest Relations on May 15, 2023
Thank you for your feedback. We are sorry that your stay did not go well. We will work to improve in the days to come.

8/10 Good

Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2023
Response from Guest Relations on May 12, 2023
Thank you for your feedback regarding your stay. We look forward to future stays.

6/10 Okay

James E

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean, interior, lobby and halls were clean, but need more lighting. Outside needs more attention. Lawn was overgrown.
Stayed 1 night in May 2023
Response from Guest Relations on May 12, 2023
Thank you for your feedback regarding your stay. We look forward to future visits.

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team there was great. Late shift / early morning associates all went above and beyond. Super clean. Lovely location. Handled a lighting problem so well. Would definitely book again.
Stayed 1 night in Apr 2023
Response from Guest Relations on Apr 28, 2023
Thank you for your feedback regarding your stay here at the hotel. We are pleased that your stay was enjoyable. We look forward to future visits.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Super cozy and friendly
Stayed 2 nights in Apr 2023
Response from Guest Relations on Apr 28, 2023
Thank you for your feedback regarding your stay here at the hotel. We are happy to hear that your stay went well. We look forward to seeing you in the future.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2023
Response from Guest Relations on Apr 19, 2023
Thank you for your feedback regarding your stay. We are happy you enjoyed your stay here with us. We look forward to seeing your in future visits.

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Exelent overnight stay
Stayed 2 nights in Apr 2023
Response from Guest Relations on Apr 19, 2023
Thank you for your feedback regarding your stay. We are happy to hear your stay went well. We look forward to seeing you for future visits.