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Reviews of Fairfield Inn & Suites by Marriott Champaign

2.5 out of 5
Fairfield Inn & Suites by Marriott Champaign
1807 Moreland Blvd, Champaign, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 154 out of 389 reviews" "
Rating 8 - Good. 132 out of 389 reviews" "
Rating 6 - Okay. 62 out of 389 reviews" "
Rating 4 - Poor. 33 out of 389 reviews" "
Rating 2 - Terrible. 8 out of 389 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Karen

Traveled with family
Efficient
Stayed 1 night in Mar 2024

6/10 Okay

KC

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy drive to State Farm center
Stayed 2 nights in Mar 2024
Response from Fairfield Champaign on Mar 20, 2024
Thank you for choosing the Champaign Fairfield! Please come visit us again when you are in the area

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction to get there
Stayed 1 night in Mar 2024
Response from Fairfield Champaign on Mar 20, 2024
hank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fairfield Champaign on Mar 20, 2024
Thank you for your comments for Champaign Fairfield! Please come see us again when you are in the area!

6/10 Okay

Ronald

Disliked: Property conditions & facilities
Dated. Television a solid 20 years old.
Stayed 1 night in Feb 2024
Response from Fairfield Champaign on Mar 20, 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

4/10 Poor

john

Traveled with group, Traveled with pets
Disliked: Property conditions & facilities
Room smelled. Tub dirty. Blanket on bed dirty. Shower curtain was filthy. Definitely needs updating
Stayed 1 night in Feb 2024
Response from Fairfield Champaign on Mar 20, 2024
Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and peaceful, breakfast was good slept comfortably clean and cozy linen. Swimming pool at the right temperature.
Stayed 1 night in Feb 2024
Response from Fairfield Champaign on Mar 20, 2024
Thank you so much for your feedback! Please visit us again when you are in the area.

4/10 Poor

Jeffrey

Stayed 2 nights in Jan 2024
Response from Fairfield Champaign on Mar 20, 2024
hank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Good

Raf, Kirksville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Jan 2024

10/10 Excellent

CHRISTOPHER, Oakdale

Stayed 1 night in Jan 2024

8/10 Good

Bob

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel needs updated. Seems very old. Rooms were quiet. Flooring, shower, etc. needs updated. Breakfast very good. Limited seating
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Stayed 1 night in Dec 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Danette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Raf, Kirksville

Liked: Amenities
Disliked: Cleanliness
Pls clean the toilet. It was not cleaned well when I came in.
Stayed 1 night in Dec 2023

10/10 Excellent

Gretchen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is older but well maintained. Staff was so friendly!
Stayed 1 night in Dec 2023

2/10 Terrible

Quentia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Fairfield Inn Champaign on Dec 11, 2023
Thank you for visiting Champaign Fairfield. Please come visit us again when you are in the area. :)

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
Stayed 2 nights in Dec 2023
Response from Fairfield Inn Champaign on Dec 11, 2023
Thank you so much for your feedback! Please come visit us again when your travel needs bring you to the area. :)

6/10 Okay

George

Disliked: Staff & service
Stayed 4 nights in Nov 2023
Response from Fairfield Inn & Suites on Dec 11, 2023
Thank you for staying with us. Please come visit us again when you return to the area.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and quiet and safe. Close to University of Illinois. Breakfast was excellent.
Stayed 1 night in Nov 2023
Response from Fairfield Inn - Champaign on Dec 4, 2023
Thank you so much! Please come visit our property again when you are in the area :)

8/10 Good

Laura

Stayed 1 night in Nov 2023
Response from Fairfield Inn Champaign on Dec 11, 2023
Thank you for visiting Fairfield Inn Champaign. Please come visit us again when your travel needs bring you back to the area. :)

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel with friendly staff but beds were not good. Super springy and bouncy. Can’t believe mattresses are even made like this.
Response from Fairfield Inn - Champaign on Dec 4, 2023
Thank you so much for your feedback! :)

10/10 Excellent

Nettie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay…
We had a restful night in a clean room.
Stayed 1 night in Nov 2023
Response from Fairfield Champaign on Nov 7, 2023
On behalf of the entire hotel team, I want to thank you for sharing about Fairfield ChampaignIt is always encouraging to hear positive feedback!We hope to welcome you again soon.

10/10 Excellent

RuthAnn

Stayed 2 nights in Oct 2023
Response from Fairfield Champaign on Nov 7, 2023
We appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Fairfield Champaign on Nov 7, 2023
We appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room and staff. Pool has no steps,has ladders
Room and service were great and the breakfast was decent! We were disappointed with the pool. We always book a hotel with a pool and it only had ladders not stairs down into it. They had a handicap lift but was not worth it for us since neither of us are handicapped but can’t really use the ladder either.
Stayed 2 nights in Oct 2023
Response from Fairfield Champaign on Nov 7, 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Mary, Loves Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and nice property to stay at.
Stayed 1 night in Oct 2023
Response from Fairfield Champaign on Nov 7, 2023
On behalf of the entire hotel team, I want to thank you for sharing about our friendly front desk agents. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Angie

Traveled with family
Disliked: Property conditions & facilities
Although your website showed a hot tub, there was not a hot tub. It's been 2 years since they had one.
Stayed 1 night in Oct 2023
Response from Fairfield Champaign on Nov 7, 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.

8/10 Good

Dennis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Missed opportunity
This is was a pleasant place to stay all around. Popcorn and other snacks in the lobby. However, the desk attendants spent more time looking at their cell phone and sitting against the back wall than greeting customers....they could have made the experience amazing, but their lack of interest in greeting folks coming and going was highly disappointing and leaving one curious about security.
Stayed 2 nights in Oct 2023
Response from Fairfield Champaign on Nov 7, 2023
We recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.We have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. We are confident that these necessary steps will ensure your experience is an isolated incident.We hope you choose to stay with us again, whenever your travels bring you back to the area.

6/10 Okay

PIOTR, DES PLAINES

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Average hotel, nothing special, bathtub dirty, very hot water in the shower -- plus from me, nothing to watch in the Tv -- no premium channels, very fast Wi-Fi-- nice,, breakfast Ok.
Stayed 1 night in Oct 2023
Response from Fairfield Champaign on Nov 7, 2023
We appreciate the feedback you have taken the time to provide.We apologize that we did not fulfill that expectation during your visit. Our hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

2/10 Terrible

Phyllis, Chicago

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not habitable due to water from a roof leak. There were no rooms available with dry carpet. The staff did not know the condition of the rooms before they sent us up to the room. They offered another room but it was wet also. After check-in, the staff informed us that the roof repair would be continuous from 9am to 9pm. The staff were not prepared and did not even know what to do to help us find another room at another hotel.
Stayed 2 nights in Oct 2023
Response from Fairfield Champaign on Nov 7, 2023
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Fairfield Chamapign on Nov 7, 2023
We appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Warren

Disliked: Cleanliness, property conditions & facilities
The shower was dirty with hair in it !!! There was ppl above making noise all night couldn’t get a rested night!!!
Stayed 1 night in Oct 2023
Response from Fairfield Champaign on Nov 7, 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and bathroom areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Fairfield Champaign on Nov 7, 2023
We appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

ADRIENNE

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Fairfield Champaign on Nov 7, 2023
We appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Sep 2023
Response from Fairfield Champaign on Nov 7, 2023
We appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Cynthia

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The room had a strong musty/mildew smell. An air freshener was in the A/C vent to try to mask the odor.
Stayed 1 night in Sep 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 3 nights in Aug 2023

6/10 Okay

Ivan

Traveled with family
Disliked: Amenities
GOOD LOCATION
Stayed 2 nights in Jul 2023

6/10 Okay

DeAnn

Disliked: Cleanliness
The room had a strong smell of some sort of cleaning supply. I did see a lot of dust around the lamp and plug-in cords. The bed was pretty comfortable.
Stayed 1 night in Aug 2023

8/10 Good

Debabrata

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly front desk staffs
Stayed 1 night in Aug 2023

4/10 Poor

Melissa

Traveled with family
Disliked: Amenities, property conditions & facilities
I wanted a room away from crowds. And was placed next to the front entry and dining area. The tub had stains that look like dirt. Room was extra small. Cabnet was off the hinges and tge door would not close correctly. Cost of my room over valued. Not happy.
Stayed 1 night in Aug 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and a real breakfast!
Stayed 1 night in Aug 2023

10/10 Excellent

Timothy

Stayed 1 night in Aug 2023

6/10 Okay

Lisa

Traveled with family
Easy access on and off highway. Night staff was friendly and welcoming, but the breakfast staff was unfriendly and the front desk clerk was stand-offish. The garbage outside the front door was overfull and had bags and soda boxes sitting around it when we arrive and was the same when we departed. Some cleaner or air freshener was overly strong in the room when we arrived, to the -point that we almost had to ask for a different room. The bathroom floor was slippery - at first we thought it was the tile, but as we investigated in the morning we realized that it was dirty. The breakfast was good, except for the coffee which was horribly weak. Bed was comfortable, they had nice newer towels and hot showers with strong water pressure.
Stayed 1 night in Aug 2023

10/10 Excellent

Galen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023