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Reviews of Microtel Inn by Wyndham Champaign

2 out of 5
Microtel Inn by Wyndham Champaign
1615 Rion Drive, Champaign, IL

Reviews

6.8
Rating 10 - Excellent. 118 out of 570 reviews" "
Rating 8 - Good. 172 out of 570 reviews" "
Rating 6 - Okay. 139 out of 570 reviews" "
Rating 4 - Poor. 78 out of 570 reviews" "
Rating 2 - Terrible. 63 out of 570 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice
Stayed 2 nights in Apr 2024

4/10 Poor

Dave

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were in room 211 the weekend 4/14/24, the bathroom floor was sticky like smeared pee, the bed by the window on the side with nightstand and up by the nightstand it stinks like pee, so much my nose smelled it for many hours after leaving. The elevator felt and sounded like it was falling apart. Easy to get to, entry in front only, if you don’t get a coveted spot in front, you walking around the building; doors don’t open from outside.
Stayed 2 nights in Apr 2024

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 2 nights in Apr 2024

6/10 Okay

Carla, Algonquin

Traveled with group
Disliked: Amenities
Hotel was clean but there is no workout room and the breakfast was very limited there wasn’t any bacon sausage, eggs, or make your own waffle
Stayed 2 nights in Apr 2024

10/10 Excellent

Jayne, Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
customer service, very clean room
Stayed 1 night in Apr 2024

8/10 Good

Kathleen

I really enjoyed my stay…would stay there again 😊
Stayed 1 night in Apr 2024

6/10 Okay

Jerry

Stayed 2 nights in Apr 2024

10/10 Excellent

Roxanne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay there!
Stayed 3 nights in Apr 2024

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from c J on Mar 25, 2024
We appreciate your business. Thank you for noticing our cleanliness efforts. Please stay with us again.

10/10 Excellent

Jamie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here twice for work & highly recommend. Great value for the price, bed is super comfy and overall very quiet & clean.
Stayed 3 nights in Mar 2024

8/10 Good

Retina

Liked: Cleanliness
Stayed 3 nights in Feb 2024

8/10 Good

Rob

Liked: Cleanliness, property conditions & facilities
Quite

6/10 Okay

Kenneth

Stayed 4 nights in Feb 2024

8/10 Good

Rick

Traveled with partner
Liked: Staff & service, property conditions & facilities
Good location of Interstate highway.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from CDJ on Jan 9, 2024
We are very happy that you had a great stay at the Microtel; please stay with us again! Thank you for your feedback.

10/10 Excellent

Margot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from cdj on Jan 1, 2024
We are very pleased that you had a great stay. Thank you for your feedback. Please stay with us again and again!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from c on Dec 30, 2023
We are very happy that you had a pleasant stay!

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night stay
The place was very clean and nice. The staff was friendly. Check in was fast. The place was very safe. I will return again when in the area.
Stayed 3 nights in Dec 2023
Response from CJ on Dec 30, 2023
Thank you for staying with us and we look forward to seeing you again!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from C on Dec 30, 2023
Please come again, thank you for the feedback. We are very glad you had a 10 stay.

6/10 Okay

Kevin

Liked: Amenities
Pot smoke on 2nd floor
Stayed 4 nights in Dec 2023
Response from cj on Dec 31, 2023
Our hotel is non-smoking, we apologize for the odor.

4/10 Poor

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed bugs
Stayed 4 nights in Dec 2023
Response from mp on Dec 8, 2023
We are very sorry that you encountered this. We were not aware of this problem. As soon as you alerted us, we had you move to another room. The problem room has been closed off, and we have begun pest control treatment. It will remain closed until cleared of the problem. We appreciate your alerting us to the problem.

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and reasonable price
Stayed 2 nights in Nov 2023
Response from cj on Dec 8, 2023
Thank you for your feedback, we are happy that you had a clean room and reasonable price stay!

10/10 Excellent

Kevin

Liked: Amenities
Very clean, very quite
Stayed 2 nights in Nov 2023
Response from cdj on Dec 8, 2023
We appreciate your feedback, and we are happy that you had a clean and quite stay.

8/10 Good

Jean

Traveled with family
Liked: Cleanliness, staff & service
Nice place to stay on our way to Tennessee. Easy access from the interstate.
Stayed 1 night in Nov 2023
Response from CDJ on Dec 8, 2023
Please stay with us again.

10/10 Excellent

Kevin

Business traveler
Liked: Amenities
Very clean and nice bed
Stayed 2 nights in Nov 2023
Response from cj on Dec 9, 2023
Thank you for your feedback, and we are happy that you noticed our cleanliness efforts and had a nice bed.

6/10 Okay

Robert

Liked: Cleanliness
For the price, it was ok. The parking lot is well lit, the areas inside and outside felt safe, and the room was clean. The mattress and pillows in our room were a bit lumpy and somewhat uncomfortable, but again, for the price it was ok. I would recommend to management that they invest in new pillows.
Stayed 2 nights in Nov 2023
Response from cdj on Dec 31, 2023
Thank you for the heads-up about the pillows in your room, we will be swapping them out. We appreciate your business.

4/10 Poor

Derrick

Disliked: Amenities, property conditions & facilities
The hotel wasn’t necessarily bad, but it is what it was. It was just somewhere to sleep nothing more nothing less.
Stayed 2 nights in Nov 2023
Response from c on Nov 12, 2023
YES, we agree, we provide basic services and accommodations for sleeping. Thank you for noticing our basic services, which are provided at an economical value.

2/10 Terrible

Adam

Disliked: Cleanliness, amenities, property conditions & facilities
Property was old an dirty
Stayed 2 nights in Nov 2023
Response from c on Dec 9, 2023
We apologize that we did not meet expectations.

2/10 Terrible

James

Business traveler
Disliked: Staff & service, property conditions & facilities
Waste of money
The first room was not ready. Work was being done to the entrance and lobby at 7 pm making hard to get through lobby. The grab and go breakfast was not worth the time the time to look at. Would not stay there again or any other Microtel.
Stayed 1 night in Oct 2023
Response from c on Oct 30, 2023
It is difficult for a business that is open 24 hours/day 7days/week to pick the perfect time to do upgrades and repairs. Our main rule is that noisy work stops at 8pm to accommodate sleep time. We apologize for the inconvenience. We will be adding additional items to our breakfast in November. Thank you for the feedback.

8/10 Good

Joyce

Traveled with partner
Liked the added security at the door. The breakfast wasn’t fancy but very adequate for our needs. The small space was awkward when getting items for breakfast. Room was small but bed was comfortable.
Stayed 2 nights in Oct 2023
Response from c on Oct 30, 2023
We are happy that your bed was comfortable, and that you appreciated the added security at our entrance doors. Please stay with us again.

2/10 Terrible

karolena

Mattress and pillows had stains. Breakfast buffet was old dry muffins and oatmeal and dried up tangerines The parking lot piled with mattresses and junk
Stayed 2 nights in Oct 2023
Response from c on Oct 30, 2023
The dumpster arrived today to carry away the old mattress and pillows that we are replacing--thus the pile will be gone soon. We will be adding new items to our breakfast this month. Thank you for noticing what we are working on.

6/10 Okay

Nancy

Liked: Cleanliness
Disliked: Room comfort
Bed was quite uncomfortable too soft
Stayed 1 night in Oct 2023
Response from c on Oct 30, 2023
We apologize. Thank you for the feedback.

10/10 Excellent

Alissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in town for my mom's funeral. The first hotel we stayed in was awful and scary. So I found this place. They are doing work updating the rooms and bathrooms. But it was no bother and our room was great! Clean. Smelled good. A palace compared to where we were. The breakfast is a basic grab and go. Fresh fruit. Packaged muffins. Yogurt. The staff were friendly. Really weren't any issues. It was quite comfortable.
Stayed 2 nights in Oct 2023
Response from c on Oct 28, 2023
We send our condolences for the loss of your Mom. We appreciate your kind feedback. We hope you will stay us again.

2/10 Terrible

Beth

Stayed 1 night in Oct 2023
Response from c on Nov 13, 2023
We do not understand why a no-show reservation is permitted to leave a review of a place that they have not stayed at???

8/10 Good

Dmenace

Stayed 1 night in Oct 2023
Response from cj on Nov 12, 2023
We thank you for your feedback and hope you stay with us again.

2/10 Terrible

Suzanne, Grayslake

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
DO NOT STAY here! The place was filthy and the walls are paper thin. You could literally hear people talking all night long as well as snoring etc. breakfast was nasty. I wouldn't even call it breakfast. Do yourself a favor and pick another spot!
Stayed 1 night in Oct 2023
Response from c on Oct 28, 2023
We apologize.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Positive: comfy bed; security doors at entrance a plus!!! Negative: no USB plugs; minimal cold breakfast only; toilet paper thin enough to read thru and hard to reach; found out next morning that frig & microwave were plugged into a power strip that was turned OFF... food ruined; elevator inspection expired & loud noises when moving; room keys failed after 1 night of a 2 night stay; surprised that Wyndham would list this hotel on their website
Stayed 2 nights in Oct 2023
Response from c on Oct 28, 2023
Thank you for noticing the comfy bed and security. The elevator did pass its yearly inspection, however, we are waiting to receive the State certificate to place in the elevator. We regret that keys sometimes become demagnetized, but we are happy to reprogram them for you.

4/10 Poor

Lauraine

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was rude. Not helpful at all. Weccalled twice to make sure we coyld check on early. When we got there rude person would not let us check in. Told us to come back at 3. Had to ask front an iron at the front desk. It was so firty it stain my sons shirt. Smoke detector in my room was wrapped up in pladtic. I guess that is what made it a smoking room. That and the cigarette burns on the clean sheets.
Stayed 1 night in Oct 2023
Response from c on Nov 13, 2023
We apologize that your stay was not better. Early check-in is based on availability. As rooms must always be cleaned before the next guest, if people don't check-out timely we may not have availability, On the other hand if all goes well we can accept early check-ins. Thank you for alerting us to the smoke detector--it is disturbing that someone would put something over a smoke detector. The plastic has been removed.

6/10 Okay

Timothy Thor

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from cdj on Oct 12, 2023
Thank you for providing feedback.

6/10 Okay

Lisbeth

Traveled with family
Disliked: Cleanliness
front desk staff was super kind and friendly. When we entered out room there was a VERY large dark stain on a white cover of one of the beds. I flagged down a house keeper, brought him into the room to show him. Apparently he went to the front desk person who could speak english and she called our room to confirm what he was trying to tell her. Front desk offered us a new room or to have our bed remade, We chose a new a new cover. Beds I assume are old and have dips in the them.I was not expecting high quality in a 2 star hotel but a large stain? makes me question if even the sheets were changed.
Stayed 1 night in Sep 2023
Response from cj on Oct 13, 2023
We sincerely apologize for our housekeeper not noticing the coverlet that had a stain. I am glad that we got it replaced for you. This housekeeper will be undergoing retraining. Thank you for noticing the super kind and friendly front desk staff.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from cdj on Oct 12, 2023
We appreciate your feedback and we hope you stay with us again and again.

10/10 Excellent

Pick Chen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Showers need grab bars for balance while bathing. Otherwise we were pleased.
Stayed 1 night in Sep 2023
Response from cdj on Oct 12, 2023
I am so happy that you were pleased and had a pleasant stay. Thank you for the recommendation. You may want to look at one of our accessible rooms in the future. Please stay with us again.

8/10 Good

Anagha

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a quiet and safe neighborhood
Response from cdj on Oct 12, 2023
We are very happy that you felt safe in our neighborhood.

8/10 Good

Quinzola

The elevator is very old. When riding it to my room it jerked before it would start. Very scary!
Stayed 1 night in Sep 2023
Response from cdj on Oct 12, 2023
This elevator rebalances with every load, hence the jerk before starting up. We apologize that is scared you. The elevator recently had its annual inspection and passed without any problems.

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice and relaxing
Stayed 1 night in Sep 2023
Response from cj on Sep 18, 2023
We are very happy that you had a nice and relaxing stay. We hope you will stay with us again and again!

10/10 Excellent

Meghan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, and very clean. However, parking lot lights at night were not lit. As a young woman, it was uncomfortable going to my car at night. Everything else was fantastic! The parking lot would not discourage me from staying again.
Stayed 1 night in Sep 2023
Response from cdj on Sep 17, 2023
Thank you for noticing our cleanliness efforts, and for alerting us to the parking lot lights. We have notified maintenance to fix the timing of the lights. Please return again and see how you have helped us correct the issue.

4/10 Poor

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities
When I checked in the key I was given didn’t work. They gave me a different room and room was not yet cleaned
Stayed 1 night in Sep 2023
Response from cd on Sep 17, 2023
We apologize for the problems that you had at check-in.

8/10 Good

Delynda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from cd on Sep 7, 2023
We appreciate your feedback and we are happy that you had a pleasant stay. Please stay with us again.

4/10 Poor

Robert

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not maintained well. Left after one night.
Stayed 2 nights in Sep 2023
Response from c on Sep 5, 2023
We are in the midst of replacing our bath floor tile and painting our bath rooms. Thus we are working on the maintenance, and hope to improve soon. Thank you for the feedback.

2/10 Terrible

Todd

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The price. The non smoking room smelled like someone just smoked a carton of cigarettes. Room was filthy
Stayed 1 night in Sep 2023
Response from c on Sep 5, 2023
We apologize for the odor and we will be deep cleaning the room that you were in. Thank you for your feedback.