Exterior

Reviews of Best Western Plus Champaign/Urbana Inn

2.5 out of 5
Best Western Plus Champaign/Urbana Inn
516 W Marketview Dr, Champaign, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 491 out of 801 reviews" "
Rating 8 - Good. 205 out of 801 reviews" "
Rating 6 - Okay. 46 out of 801 reviews" "
Rating 4 - Poor. 32 out of 801 reviews" "
Rating 2 - Terrible. 27 out of 801 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

JoAnne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine!
Stayed 1 night in Mar 2024

8/10 Good

Marianne, Mindoro

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds.
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Thank you for the review!

10/10 Excellent

zhe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel
Stayed 1 night in Mar 2024
Response from GM on Mar 20, 2024
Thank you for the review Zhe.

2/10 Terrible

Janet

Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
Thank you for the review.

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic breakfast spread, clean rooms, quiet for good sleep, safe well lit parking.
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Thank you Raymond, glad to hear you had a great stay!

10/10 Excellent

Maureen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and new!!
Stayed 1 night in Mar 2024
Response from GM on Mar 8, 2024
Thank you for the review Maureen!

2/10 Terrible

chuck

Stayed 1 night in Mar 2024

10/10 Excellent

Gary, Woodbury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from GM on Mar 7, 2024
Thank you for the review Gary!

10/10 Excellent

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service. Clean. Remodeled nicely. Good morning breakfast. Fast check in and check out. Easy parking.
Stayed 1 night in Mar 2024
Response from GM on Mar 5, 2024
Thank you for great review Tracey, we are glad you enjoyed the hotel during your stay!

8/10 Good

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed. Nice room
Stayed 1 night in Mar 2024
Response from GM on Mar 5, 2024
Thank you for the review Kristen!

8/10 Good

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at the Best Western Plus because it’s a nice hotel, and it’s conveniently located by shopping and dining. The beds are really comfortable too.
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Thank you for the review! Glad to hear you enjoyed your stay!

6/10 Okay

LaToya

Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Thank you for the review!

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We don't stay at hotels very often (rarely) so I really don't have anything to compare but we were impressed with the breakfast. It was a nice stay overall. Did not use the pool or gym (they looked bigger in the pictures).
Stayed 3 nights in Feb 2024
Response from GM on Feb 28, 2024
Thank you Lisa for the great review. Glad we could give you a great stay while you travel. Thank you again for staying!

6/10 Okay

Bailey

Traveled with group, Business traveler
Property was clean. Beds are uncomfortable
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Thank you for the review.

8/10 Good

april

Liked: Cleanliness
Xx
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Thank you for the review!

10/10 Excellent

Zernial M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Thank you for the review!

6/10 Okay

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 21, 2024
Thank you for the review.

8/10 Good

andrea

Liked: Cleanliness, staff & service
High school team allowed kids to run through halls until midnight
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Thank you for the review and feedback. The hotel staff does their best to keep the noise levels down and control guests. Thank you again for staying.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Beds are very comfortable
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Thank you Jason for the review! Glad you enjoyed your stay and the beds!

4/10 Poor

Linda

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The customer service woman at the front desk was very rude on more than one occasion to us
Stayed 1 night in Feb 2024
Response from GM on Feb 7, 2024
Thank you for your feedback. We will take back and discuss with the team.

10/10 Excellent

Sandy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prices are affordable
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Thank you for the review Sandy.

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from GM on Jan 22, 2024
Thank you for your review.

10/10 Excellent

Piotr, DES PLAINES

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect like always.
Stayed 2 nights in Nov 2023
Response from GM on Jan 22, 2024
Thanks for the review! See you next time!

8/10 Good

Tyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 26, 2024
Thank you for the review!

4/10 Poor

Aurelio

Stayed 1 night in Jan 2024
Response from GM on Jan 16, 2024
Thank you for the review!

10/10 Excellent

Trixy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night. Probably one of the cleanest hotels I’ve stayed at this price range. Breakfast was great: omelette, sausage patties, make your own waffle, along with the usual cold breakfast: toast, cereal, muffin. Quiet, safe place. Lots of parking (which I was worried about since some reviews mentioned tight parking- not true).
Stayed 1 night in Jan 2024
Response from GM on Jan 16, 2024
Thank you so much for the wonderful review and we are glad to hear you enjoyed your stay and breakfast! Thank you again!

10/10 Excellent

Teresa, Haubstadt

Liked: Cleanliness, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Dec 2023
Response from GM on Jan 8, 2024
Thank you for the great review!

10/10 Excellent

PIOTR

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay.
Response from GM on Feb 26, 2024
Thank you for the review!

10/10 Excellent

PIOTR

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay
Response from GM on Feb 26, 2024
Thank you Piotr for the review! Glad you had a perfect stay!

8/10 Good

Terri, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well maintained and has nice decor. The room is spacious and comfortable with all the necessary amenities including lots of USB ports. The TV is nuce and big, and there's extra towels in the bathroom too which we like. Tge pool was also really nice, we had a lovely swim after our long drive The staff are attentive and helpful. We recommend this property and would definitely return in the future.
Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Thank you for the full review of the hotel. We always love hearing how our guests enjoyed the hotel. Thank you again for staying!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 25, 2023
Thank you for the review Michael.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on Dec 25, 2023
Thank you Robert for the review.

10/10 Excellent

Maureen

Traveled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from GM on Dec 20, 2023
Thank you for the review Maureen.

10/10 Excellent

Eugene

Traveled with partner
The property and close area appeared to be in good shape and clean, however I took a a walk a few blocks in several directions from the property and found garbage and animal feces around and on the sidewalks.
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Thank you for the review and feedback Euguene!

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfortable, and Reliable
Comfortable, clean room. Friendly, helpful staff. I've been back and forth to Champaign-Urbana for work a lot over the last year and a half, and this Best Western is consistently one of the best options in town.
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Thank you for your continuous patronage, we are so happy to hear that you have enjoyed your stays here at our hotel. Thank you again for the review!

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 12, 2023
Thank you for the review!

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and spacious rooms.
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Thank you for the wonderful review!

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from GM on Feb 26, 2024
Thank you for the review!

8/10 Good

Jimmy

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from GM on Dec 7, 2023
Thank you for the review Jimmy!

10/10 Excellent

Ronald G

Liked: Amenities
Friendly staff
Stayed 1 night in Dec 2023
Response from GM on Dec 7, 2023
Thank you for the great review Ronald!

10/10 Excellent

Alexandra

Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Thank you for the great review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Thank you for the great review!

6/10 Okay

Peggy

Stayed 1 night in Nov 2023
Response from GM on Dec 5, 2023
Thank you for the review!

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay.
Stayed 2 nights in Nov 2023
Response from GM on Dec 1, 2023
Thank you Katrina for the review!

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean safe and easy to get in and out of. The room I had was right next to an h v a c unit and was very loud and the heat wasn't great in the room.
Stayed 6 nights in Nov 2023
Response from GM on Nov 30, 2023
Thank you for the review. We will check on those A/Cs thank you.

6/10 Okay

Barbara

Business traveler, Traveled with partner
It is okay, not outstanding. A positive is that the person putting out the breakfast, allowed me to get food before they were officially open. She was very pleasant.
Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
Thank you for the review Barbara.

4/10 Poor

Molly

Traveled with family
Disliked: Amenities, property conditions & facilities
4 people booked for our room and I had to ask for towels multiple times since they kept giving us 3 sets. Floors were really uneven in the hallways and fitness room like they had holes in and instead of fixing or leveling things they just covered them up with carpet and laminate flooring. Pillows were really flat so I asked for a couple extra and was told they don't provide extra pillows. You could hear everything in the halls and from the room above us. Breakfast was not very good. Sausage patties were dried out and cheese omletes had too much processed cheese ib them. The elevators were freezing cold and both had problems with the lighting where it flickered all the time. As a whole my family was not impressed. We won't be staying at a Best Western again. I'd rather spend a little more for a better hotel stay. This place was really run down and not worth what we spent to stay there.
Stayed 4 nights in Nov 2023
Response from GM on Nov 30, 2023
Thank you for the review and feedback. We appreciate you letting us know how your stay was and where we can improve on. Thank you again for staying and we will address all the issues you stated. Thank you

10/10 Excellent

Willetta

Stayed 2 nights in Nov 2023
Response from GM on Dec 26, 2023
Thank you for the review!

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast ended at 9, too early
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Thank you for the review and feedback on breakfast.

6/10 Okay

Keith

Disliked: Staff & service
The cleaning of the room was not great, the night stand had rings and sticky spots from drinks of the previous guest and there was dirty areas in the bathroom. The front desk was vacant most of the time and I had to wait to get any help. Usually I was not alone and there formed a line of 2-3 guests waiting for the front desk to eventually show up.
Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
Thank you for the review and feedback Keith. We will discuss with our staff and fix the issues. Thank you for letting us know and staying with us.