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I love staying at the Best Western Plus because it’s a nice hotel, and it’s conveniently located by shopping and dining. The beds are really comfortable too.
Tiffany
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Thank you for the review! Glad to hear you enjoyed your stay!
We don't stay at hotels very often (rarely) so I really don't have anything to compare but we were impressed with the breakfast. It was a nice stay overall. Did not use the pool or gym (they looked bigger in the pictures).
Lisa
Stayed 3 nights in Feb 2024
Response from GM on Feb 28, 2024
Thank you Lisa for the great review. Glad we could give you a great stay while you travel. Thank you again for staying!
Stayed for one night. Probably one of the cleanest hotels I’ve stayed at this price range. Breakfast was great: omelette, sausage patties, make your own waffle, along with the usual cold breakfast: toast, cereal, muffin. Quiet, safe place. Lots of parking (which I was worried about since some reviews mentioned tight parking- not true).
Trixy
Stayed 1 night in Jan 2024
Response from GM on Jan 16, 2024
Thank you so much for the wonderful review and we are glad to hear you enjoyed your stay and breakfast! Thank you again!
Property is well maintained and has nice decor. The room is spacious and comfortable with all the necessary amenities including lots of USB ports. The TV is nuce and big, and there's extra towels in the bathroom too which we like. Tge pool was also really nice, we had a lovely swim after our long drive The staff are attentive and helpful. We recommend this property and would definitely return in the future.
Terri
Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Thank you for the full review of the hotel. We always love hearing how our guests enjoyed the hotel. Thank you again for staying!
The property and close area appeared to be in good shape and clean, however I took a a walk a few blocks in several directions from the property and found garbage and animal feces around and on the sidewalks.
Comfortable, clean room. Friendly, helpful staff. I've been back and forth to Champaign-Urbana for work a lot over the last year and a half, and this Best Western is consistently one of the best options in town.
Daniel
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Thank you for your continuous patronage, we are so happy to hear that you have enjoyed your stays here at our hotel. Thank you again for the review!
The property was clean safe and easy to get in and out of. The room I had was right next to an h v a c unit and was very loud and the heat wasn't great in the room.
Matthew
Stayed 6 nights in Nov 2023
Response from GM on Nov 30, 2023
Thank you for the review. We will check on those A/Cs thank you.
6/10 Okay
Barbara
Business traveler, Traveled with partner
Nov 29, 2023
It is okay, not outstanding. A positive is that the person putting out the breakfast, allowed me to get food before they were officially open. She was very pleasant.
4 people booked for our room and I had to ask for towels multiple times since they kept giving us 3 sets. Floors were really uneven in the hallways and fitness room like they had holes in and instead of fixing or leveling things they just covered them up with carpet and laminate flooring. Pillows were really flat so I asked for a couple extra and was told they don't provide extra pillows. You could hear everything in the halls and from the room above us. Breakfast was not very good. Sausage patties were dried out and cheese omletes had too much processed cheese ib them. The elevators were freezing cold and both had problems with the lighting where it flickered all the time. As a whole my family was not impressed. We won't be staying at a Best Western again. I'd rather spend a little more for a better hotel stay. This place was really run down and not worth what we spent to stay there.
Molly
Stayed 4 nights in Nov 2023
Response from GM on Nov 30, 2023
Thank you for the review and feedback. We appreciate you letting us know how your stay was and where we can improve on. Thank you again for staying and we will address all the issues you stated. Thank you
Thank you for the review and feedback on breakfast.
6/10 Okay
Keith
Nov 27, 2023
Disliked: Staff & service
The cleaning of the room was not great, the night stand had rings and sticky spots from drinks of the previous guest and there was dirty areas in the bathroom. The front desk was vacant most of the time and I had to wait to get any help. Usually I was not alone and there formed a line of 2-3 guests waiting for the front desk to eventually show up.
Keith
Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
Thank you for the review and feedback Keith. We will discuss with our staff and fix the issues. Thank you for letting us know and staying with us.