Ratings based on 1,040 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom seattle

Great location & great service

Posted Mar 21, 2015
This hotel is fantastic, beautiful rooms, friendly staff, great breakfast & right in the heart of Paris. Only downside is they're doing some renovation & digging up the street outside, so have to walk around that outdoors. Otherwise a lovely stay.
Comment from Hotel Management
Mar 23, 2015 by Jaklin Crosby, Hotel Management
Dear Guest, Thank you for taking the time to share your comments about your recent experience at Hilton Paris Opera. We are very pleased to see that you spend a wonderful time in the City Of Lights! We remain at your entire disposal. Best regards, Jaklin Crosby Duty Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Short break in Paris

Posted Mar 11, 2015
My wife and I celebrated her birthday spending three nights at the opulent Hilton Opera hotel. The stay was wonderful. Our recently refurbished room had all we could wish for and our only criticism would be that space was a bit tight. The staff were very helpful and courteous. There was only one slight misunderstanding on our last morning when we were awoken early with an unsolicited call advising that there was a taxi awaiting. We had asked for a call but not quite so early! I would not hesitate to recommend the hotel as it was a perfect location for al, the marvellous sights that the city has to offer
Comment from Hotel Management
Mar 13, 2015 by Bo, Hotel Management
Dear Guest, How pleased I am to read those kind words regarding your recent stay with us. It was a pleasure having you here. It is true that Paris is the perfect location to celebrate this special occasion. Our duty is to make each stay is an unforgettable one. I am looking forward to welcome you back with us. Kind regards. Bo Beyls. Guest Relations Department
2 out of 5
by A verified travelerfrom La Rochelle

Hôtel très bien situé devant la gare St Lazare

Posted Feb 20, 2015
Pros: Bel hôtel dans le quartier de l'opéra à coté de la gare St Lazare, à deux pas des grand magasins du boulevard Haussmann. La façade et le hall d'entrée
Hôtel en rénovation au moment de mon passage avec bruit et poussière en prime. Ma chambre n'avait rien à voir avec les photos du site. Chambre au mobilier vétuste et carrelage de salle de bain cassé, robinetterie difficile à régler. Confort malgré tout correct. Petit déjeuner niveau deux étoiles, Oeufs brouillés desséché, bacon cartonné, viennoiserie à peine cuite, pas de service ni pour s'installer ni pour desservir pendant le repas. Machine à café industrielle en libre service. Le tout pour 29€. Rien à voir avec mes autres expérience de 4 étoiles. Malgré cela un hall d'entrée magnifique incluant un café très sympa. Super pour prendre l’apéritif. c'est ici qu'il faut prendre le petit déjeuner.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Nottingham

Be lovely when it is finished!

Posted Feb 2, 2015
Pros: Reception, staff and location.
Cons: Judge it once it's finished.
Location: Good location for all the major attractions and very close to the Metro.
The hotel is undergoing renovation so is very noisy during the day. The reception / staff were very impressive and the room was comfortable if very hot on arrival. Great location for sightseeing and would also be useful for business if neccesary.
2 out of 5
by A verified travelerfrom Milano

Un freddo glaciale

Posted Jan 5, 2015
Pros: La posizione e la gentilezza di Vincent, il concierge molto esperto.
Cons: Il riscaldamento dell'intero hotel in tutte le sue stanze.
Location: La zone è una delle più centrali e belle di Parigi con la chiesa della Madeleine, la piazza Concorde e gli Champs Elysee
A Parigi dal 30 dicembre 2014 al 3 gennaio 2015 presso l'hotel Concorde Opera Paris,108 rue Saint Lazare: quando siamo arrivati in albergo - ancora visibilmente in fase di ristrutturazione - abbiamo notato nella hall con bar e salottini, la presenza di stufe elettriche e di ospiti abbondantemente incappottati. Faceva decisamente freddo. Abbiamo chiesto spiegazioni e ci hanno detto dalla reception che c'era stato un guasto all'impianto di riscaldamento. Il tutto in corso di riparazione: il problema sarebbe stato risolto nel giro di una decina di minuti. In camera si faceva a botte con i pinguini. Ci hanno fornito una stufa elettrica dimostratasi insufficiente e poi, su nostra ulteriore sollecitazione, una seconda. Abbiamo cercato di sopravvivere in attesa che ripartisse l'impianto di riscaldamento deficitario anche nei corridoi. In tutti e quattro i giorni la situazione è rimasta invariata. Gelido a dir poco il bagno con spifferi siberiani che provenivano da enorme porta finestra. Scorretto il comportamento dell'hotel che non ha avvertito per tempo i clienti - abbiamo rischiato di ammalarci - nè si è scusato, anzi ha mentito perchè non sembrava vi fossero guasti ma una situazione pregressa.... infatti si erano già muniti di stufe. Per un albergo di questo livello, catena Hilton, non è ammissibile.
Comment from Hotel Management
Jan 19, 2015 by Rocio, Hotel Management
Gentile Ospite, La ringraziamo per il tempo dedicato a postare la rencensione su Tripadvisor. Ho letto I suoi commenti con interesse e mi spiace che il nostro Hotel abbia deluso le Sue aspettative. La prego di accettare le mie sincere scuse per essersi dovuto imbattere nell'incidente riguardante il riscaldamento durante il suo soggiorno all'Hotel. Il nostro servizio tecnico è al lavoro ogni giorno al fine di contrastare e risolvere tale problema. Dal 1 Marzo 2014 il nostro hotel è entrato a far parte del gruppo Hilton e a partire dallo scorso Aprile sono iniziati i lavori riguardanti il grande progetto di ristrutturazione della nostra struttura, e quale prevede il rilancio sul mercato l'Hotel Hilton Paris Opera grado di rispecchiare gli standard Hilton. La prego di accettare una volta le nostre scuse. Spero di avere il piacere di accoglierla prossimamente nel nostro nuovo Hotel Hilton Opera, in modo da poterle mostrare che la sua scorsa esperienza non è che un'eccezione, e non la regola. Resto à sua completa disposizione per discutere dell'accaduto. Cordialemente,
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NRW

Okay aber nicht überzeugend!

Posted Dec 18, 2014
Das Hotel hat ein schönes Entreee und liegt sehr zentral, dafür gibt es ein großes Plus. Leider sind die Zimmer aber sehr klein und der Empfang nicht überzeugend. Das Hotel profitiert von Lage und Eingangshalle. Die allgemeinen Räume haben eine tolle Atmosphäre aber das Preisleistungsverhältnis stimmt nur, wenn das Zimmer als Angebot gebucht werden kann.
Comment from Hotel Management
Jan 9, 2015 by Rocio, Hotel Management
Dear Guest, I would like to thank you for leaving a comment on Expedia. I am pleased to hear that you had a lovely stay in Paris. At the moment the hotel is undergoing a full renovation and is expecting to be finished at the end of summer 2015! We hope to welcome you again and to discover our brand new renovated rooms. Kind regards Bo Beyls Guest Relations Department
2 out of 5
by A verified travelerfrom Leverkusen

Renovierungsarbeiten sin sehr störend

Posted Dec 18, 2014
Zimmer war recht heruntergekommen, Tapete löste sich von der Wand
Comment from Hotel Management
Dec 20, 2014 by Rocio, Hotel Management
Dear Guest, thank you so much for the feedback you left us. It is really helpful in the progress of rising up our service's quality. I would like to ^present you our sincerest apologise for not having met your expectations. As you probably know, we are undergoing a full renovation scheme until next Summer. We will then be able to offer our guest refresh and design Parisian rooms. Hope to welcome you back in the new Hilton Paris Opera. Very best regards
3 out of 5
Recommended
for Families
by A verified traveler

ヒルトンが買収してどうなるのか??

Posted Dec 14, 2014 on Hotels.com
大規模なリノベーションの最中だったので最終形態がどうなるかはわかりませんが・・・。 1F受付・ロビーの雰囲気が、3年前のクラシカルな雰囲気を無残なまでにブチ壊し、 「ガキがたむろするクラブやバーかよ!?」というゴミゴミ・ドンチャカと喧しい空間に。 朝飯のパンの美味さは嬉しいけれど、ヒルトンが買収してからの方向性は ちょっぴり注目かもしれません。
Comment from Hotel Management
Mar 21, 2015 by Rocio, Hotel Management
Dear Client, Thank you so much for having taken the time to leave a comment further to your stay. It is really important for us to continually improve our customer service. We are indeed following a full refurbishment scheme which will be completed on summer 2015. Meanwhile, each floor is taking out of order floor by floor. Dear guest, rest assured that our mean goal is and keep being your satisfaction! I really hope we have the pleasure of welcoming you back in the near future to discover our new renovated rooms and our brand new “Le Petit Bar” that is open since this week. My very best regards, Bo Beyls Guest Relations Department
1 out of 5
Recommended
for Couples
by Johnfrom Ireland

Hotel Opera, Paris

Posted Dec 12, 2014 on Hotels.com
This hotel is under construction. In my opinion it should be closed until it is finished. The noise starts at 8am and goes on all day. It was impossible to enjoy the hotel.
Comment from Hotel Management
Feb 21, 2015 by Rocio, Hotel Management
Dear Guest, Thank you so much for having taken the time to leave a comment further to your stay. We are indeed under a full comprehensive refurbishment scheme, and so until next Summer. It is a real challenging period for us, but rest assured that our team is working hand in hand to answer your expectations in the best possible way. Our satisfaction is and keep being yours ! Looking forward the pleasure of welcoming you back after the construction completed. Very best regards,
2 out of 5
by A verified travelerfrom VALENCE

LES 4 ETOILES NE SONT PAS MÉRITÉES

Posted Dec 10, 2014
Pros: rien
Cons: tous pour mériter être un 4 étoiles
Location: heureusement qu'il est bien placé au centre de Paris
Quand je voie le prix réel de 599 euros pour la chambre beaucoup d' étrangers doivent avoir l'impression de se faire voler, cela ne mérite même pas 199 euros il y a des hôtels 2 étoiles de bien meilleurs qualités un scandale?
Comment from Hotel Management
Dec 13, 2014 by Rocio, Hotel Management
Cher Gilles, Je comprends parfaitement votre mécontentement quant à notre politique de prix. Celle-ci dépend de plusieurs facteurs. Tout d'abord, de l'occupation de l'hôtel, puis des évènements parisiens jouant sur l'affluence touristique. Je suis navrée que votre séjour n'est pas été à la hauteur de vos attentes. Nous éspèrons avoir l'opportunité de vous acceuillir de nouveau après les renovatiosn afin de vous montrez que l'expèrience que vous avez vécu était une exception à la règle. Toutes nos meilleures salutations