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Reviews of Cretan Dream Resort and Spa

4 out of 5
Cretan Dream Resort and Spa
Stalos, Chania, Crete

Reviews

9.4

Exceptional

Rating 10 - Excellent. 313 out of 433 reviews" "
Rating 8 - Good. 88 out of 433 reviews" "
Rating 6 - Okay. 17 out of 433 reviews" "
Rating 4 - Poor. 12 out of 433 reviews" "
Rating 2 - Terrible. 3 out of 433 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sigríður

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars out of 5 is not enough bacause of the great people working there ! And the hotel food was one of the best we had in the entire trip. Would come here again every year if I could

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet Dreams
Great hotel with wonderful views of the ocean sitting beyond the infinity pool. Very friendly staff and decent breakfast options.
Stayed 3 nights in Sep 2023

10/10 Excellent

Alexandra, cary

Liked: Cleanliness, staff & service, property conditions & facilities
Warm and friendly staff, clean property
Stayed 3 nights in Sep 2023

2/10 Terrible

Eugenia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Disappointing!
Elderly couples need to know that certain areas of resort require many stairs. The design of the hotel is NOT friendly to senior citizens. When we asked to be moved because of difficulty, nothing could be done. We will not return, and advise Seniors to make certain to request rooms having good elevator access! VERY disappointed.
Stayed 1 night in Sep 2023

8/10 Good

cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overalll good impression
Stayed 3 nights in Sep 2023

10/10 Excellent

Nadia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have the sweetest staff which makes all the difference-so attentive and caring. The hotel also serves some of the freshest food. Being gluten free can also make it difficult to travel but the hotel has gluten free food products in their lobby market! They also went back to get my little one gluten free toast in the morning and used the back oven to avoid cross contamination. They were SO accommodating. Which made a world of difference to us. I was even told of their water filter in the hotel which filters all of the water. This level of health mindedness impressed me so much. I can't say enough good things about The Cretan Dream- it is the only place I'll stay at while in Crete.

10/10 Excellent

Kostas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have nothing really negative to say about our stay here. Perhaps the pool is not as big as I thought it would be and getting an umbrella and sunbed was quite difficult. But that is the case with every hotel I was at in Crete. Also the beach directly across the hotel is not great. But if you walk just three minutes down the road there are beachfront restaurants/bars with umbrellas and sunbeds. Very reasonable prices. Bottom line is we had a great time. And if anyone that is going to be in the area I would recommend this property.
Stayed 5 nights in Aug 2023

10/10 Excellent

Nadia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and amazing staff!!
Stayed 7 nights in Aug 2023

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is nice and clean. Staffs are amazing and very helpful and friendly. The pool area is beautiful. Would stay here again if we’re in Chania next time.
Stayed 2 nights in Aug 2023

10/10 Excellent

Nadia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property- unlike any other. The front desk staff are also SO helpful and available all the time. The food is incredible and the views are the best! This is the only hotel in the area that I've ever actually returned to- it is the best one in Crete! If you have time to try the spa, I highly recommend that you do! Best facial ever. Once you experience The Cretan Dream, you won't want to stay anywhere else.
Stayed 3 nights in Aug 2023

10/10 Excellent

Nadia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 5 nights in Aug 2023

10/10 Excellent

Shervon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, restaurant steak night was maybe the best steak i ever had, close to city centre and most beach clubs and staff know all the hidden gems.
Stayed 4 nights in Aug 2023

10/10 Excellent

Nadia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at The Cretan Dream! The staff are *SO friendly* and really went out of their way to make sure we were comfortable and happy. The food was AMAZING and they had great entertainment nights with cultural dances and music. There is a bus stop right outside of the hotel so going to the city centre was super easy. The rooms were clean and the beds were so comfortable. I already booked my next stay!

6/10 Okay

Alana

Traveled with family
Liked: Staff & service
A mixed bag…. The hotel is situated on a busy road. Unfortunately our room faces the road which has a lot of traffic and the pool and bar. So it can get quite noisy. The hotel in parts is rundown - rooms are dated, furniture worn, and although fine for 1-2 nights not great for a longer family stay. It pays to have a car to visit other areas, beaches, Chania is 20 mins by car. The pool area and grounds are attractive and food & customer service is very good.
Stayed 1 night in Aug 2023

10/10 Excellent

Aristos

Stayed 10 nights in Jul 2023

10/10 Excellent

Kayla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this resort! We had the room with a private pool and it was lovely. Free breakfast buffet every morning too! Staff was very kind and offered us free golf card rides to and from parking lot as needed. They have a convince store to buy floaties for the pool which is fun too! Would definitely recommend.
Stayed 4 nights in Jun 2023

10/10 Excellent

Letty

Liked: Cleanliness, staff & service, property conditions & facilities
I love everything about Cretan Dream resort ❤️ Pedro was amazing, he knows what a good customer service means. The breakfast was beyond my expectations, there were a lot of choices and the service was great. The rooms were clean and extravagant. My family and I will definitely come back 🥰. I compared this hotel with a JW Marriot or a Hilton hotel 🥰❤️.
Stayed 3 nights in Jun 2023

10/10 Excellent

Russ

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best staff Ever , so nice and helpful
Stayed 5 nights in Jun 2023

10/10 Excellent

Mike

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an incredible resort with the most spectacular views and wonderful pools! The staff were so welcoming and helpful. We were given a tour of all ammenities and were even driven to our rooms in a golf cart! The mini market is priced like any street side store and is jam packed with anything you may need. The rooms themselves were HUGE, with fantastic showers, baths & beds. The beds were really comfortable too. Plus, they had scales in the cupboard! It was the extras that really made this place next level amazing! We also ate lunch at the restaurant and it was delicious. Try the Creatan salad. The spa was also wonderful and very much enjoyed. This is one of the best places we have ever stayed at and HIGHLY recommend it!

8/10 Good

BENOIT LOUIS H VAN

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was great. Room was nice and the facilities were fine. Surroundings were disappointing.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2022

8/10 Good

Kevin

Stayed 2 nights in Oct 2022

8/10 Good

Kristine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful well kept grounds. Large gift shop with tons of supplies- the lady working there was incredibly friendly and helpful. Breakfast was great and able to enjoy sitting outside around the pool. Free safe parking. Only negative is the location was not ideal, you need to drive or taxi to Chania. The parking in Chania was terrible even in shoulder season so would recommend to taxi into town.
Stayed 1 night in Sep 2022

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

8/10 Good

W Martin

Stayed 1 night in Oct 2022

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is very well kept, staff is super polite and friendly I would definitely recommend it
Stayed 3 nights in Sep 2022

10/10 Excellent

ANNA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Cretan dream hotel. Excellent service, amazing staff Very polite, accommodating and super clean. Restaurant was amazing. We ate there several times for dinner and breakfast. Highly recommend this hotel 👍
Stayed 5 nights in Sep 2022

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel
Exceptional family run hotel Friendly and helpful staff Breakfast & dinner excellent choice & tastily prepared Stayed in a suite with whirlpool and massive balcony offering a panoramic view
Stayed 5 nights in Sep 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely. Would go back
Stayed 1 night in Sep 2022

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Lorenzo

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Grecian experience !
The best experience all around. The staff was extremely accommodating, super nice and they were on top of everything. Everything was very clean.. they don’t skip a beat. The spa was beautiful, amazing views and the food was OUT OF THIS WORLD. They made us feel so welcome and prioritized. Great job Petro! We will be coming back for sure !
Stayed 5 nights in Aug 2022

2/10 Terrible

Joseph

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible customer service never going back
Stayed 4 nights in Aug 2022

10/10 Excellent

josef

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpfull and friendly
Stayed 2 nights in Aug 2022

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back! Gorgeous place, the staff was even better. Rent a car to go to the awesome beaches around 2pm when the ferry boats start to leave.
Stayed 8 nights in Aug 2022

10/10 Excellent

Markus, marblehead

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and newly renovated hotel was gorgeous
Stayed 4 nights in Aug 2022

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The special occasion nights at the resort. We had an incredible Greek food and culture night of a band and Greek dancing. Wonderful family experience
Stayed 4 nights in Aug 2022

10/10 Excellent

Dimitrios, woodside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 week family stay
Stunning hotel where everything was completed to the highest standard. We'll trained, efficient, helpful and very friendly staff. Everything spotlessly clean. The restaurant food was excellent too and we consider ourselves to be foodies! Some nice restaurants nearby too. Great hotel - highly recommend 👌👌👌
Stayed 14 nights in Jul 2022

10/10 Excellent

Dimitrios

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022

10/10 Excellent

Assaf

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous hotel, with amazing pool and views, and beautiful spacious suite with a huge beach facing terrace. Staff was AMAZING, Peter and the rest of the team, you really make a difference for a pleasant stay. We appreciate your hospitality and this great hotel and everything that it offers. Thank you!
Stayed 3 nights in Jul 2022

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the BEST hotel I have stayed at. Traveling from Athens, Mykonos, Santorini to Crete - this hotel was above and beyond my expectations. The staff was welcoming, the rooms were upgraded, the amenities were great! Thank you Petros for making us feel at home! I can not say enough good things about this hotel and the staff!
Stayed 4 nights in Jul 2022

10/10 Excellent

Jorida

Stayed 3 nights in Jul 2022

10/10 Excellent

Tracy

Stayed 3 nights in Jun 2022

10/10 Excellent

Murad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect staff
Very nice hotel near Chania town . If you want a chill vacation is the perfect place . 10 points for reception staff ….. ask them recommendations 👍
Stayed 3 nights in Jun 2022

10/10 Excellent

Rachid

Stayed 4 nights in Jun 2022

10/10 Excellent

carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect vacation
Petros the general manager made our stay perfect ! He went above and beyond helping us book tours and giving us all of the information on the island . The best restaurants , chania old town and beautiful hikes and beaches . The restaurant at the hotel was absolutely wonderful , delicious food. We don’t want to leave anyone out , petros front desk was able to get us into a great restaurant last minute and was very helpful The wine sommelier recommended perfect wines at the restaurant . We had been traveling through Italy for the previous two weeks and this by far was our best experience . Petros the general manager made us feel comfortable and special which we noticed he did with all of the guests
Stayed 3 nights in Jun 2022

10/10 Excellent

Sean

Stayed 8 nights in May 2022

10/10 Excellent

Diana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!!
A fantastic stay. The staff are lovely and so friendly and thoughtful. The facilities are really good and really clean. The food is fantastic, on the smaller side portion but could beat any restaurant in the area. We stayed for 5 days and then went to Elafonisi for 2 days. After that we decided to return to the Dream Royal as no place is better. Thank you Cretan Dream Royal and see you soon 😊
Stayed 4 nights in May 2022

10/10 Excellent

Mai

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly, and the best complimentary breakfast! Very nice hotel overall. Maybe a 10 min taxi ride from the old port Chania. Thanks!
Stayed 2 nights in Apr 2022

10/10 Excellent

Erkki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022