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Reviews of Ilianthos Village

4 out of 5
Ilianthos Village
Agia Marina, PO Box 57 730 14 Platanias, Chania, Crete Island

Reviews

8.0

Very Good

Rating 10 - Excellent. 2 out of 7 reviews" "
Rating 8 - Good. 4 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

8.8/10

Cleanliness

7.0/10

Staff & service

9.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Melinda

Traveled with family
Liked: Room comfort
Stayed 5 nights in Jun 2022
Response from Vassilis on Jun 29, 2022
Thank you for staying at the Ilianthos Village Hotel and for taking the time to review us. We are pleased to know that you found your apartment and our facilities to be to your satisfaction. Your referral to friends and family is the best compliment. We look forward to welcoming you back very soon and thank you once again for your kind comments. Yours sincerely, Vassilis Hatzimihail Guest Relations Department

10/10 Excellent

Aleta

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Employees were very nice. The place is updated alot. Location is great. Beautiful Pool and nice area for ocean. Good breakfast with great service. We had a few issues and they took care of them right away. Very nice and great service from this establishment. Highly recommend this place and prices is very reasonable.
Stayed 5 nights in Jun 2022
Response from Vassilis on Jun 19, 2022
Dear Aleta and family, Thank you for staying at the Ilianthos Village Hotel and for taking the time to write a review. We are pleased to know that you found your apartment and our facilities to be to your satisfaction. Your referral to friends and family is the best compliment. We look forward to welcoming you back very soon and thank you once again for your kind comments. Yours sincerely, Vassilis Hatzimihail Guest Relations Department

8/10 Good

Maria

Beautiful pool and nice beach
We enjoyed our stay very much.
Stayed 5 nights in Aug 2018
Response from Vassilis Hatzimihail Guest Relations Department on Aug 30, 2018
Thank you for choosing to stay with us whilst on holidays in Crete earlier this month and for taking the time to share your feedback. It is a great pleasure to learn that our accommodation met with your expectations and that you particularly enjoyed our swimming pool and the beachfront location of our hotel. We thank you again for your kind comments and look forward to welcoming you back to Ilianthos Village Hotel on your next visit to Crete. Yours sincerely,

4/10 Poor

Brian, Washington DC

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Decsription of hotel is deceiving - not happy!
I do not recommend this hotel and suggest that hotels.com update their description immediately. Here is a list of gripes from my 1-week stay: 1) I reserved two rooms, however the manager overrode my reservation and put me and a colleague in a 1 bedroom apartment. My colleague was stuck sleeping on the couch and the manager refused to see what the issue was. On the 3rd night they finally moved us into two separate rooms. 2) Breakfast is not included. 3) Wifi is available in one public area - not all. 4) The parking advertised is not for the hotel -it's a public street. 5) AC in new unit blew warm air. The manager blamed me and recommended that I open up my windows. I've never had a worse night's sleep, going 4 additional nights sweating all night. 6) Laundry services are non-existent. When I asked about laundry I was directed by the manager to go to a laundry mat down the street. An awful experience and do not recommend this hotel, or the use of hotels. com. Regarding the latter, this was my first time using this site and I will not be using it again (or recommending its use).

8/10 Good

Merete

Traveled with family
Liked: Cleanliness
The hotel is nice enough but we were there 10 years ago and there has been no changes so everything is a bit outdated. The beds are hard. You have to pay for the safe in your room. There are only chairs around the pool, no sunbeds. The location is great.
Stayed 7 nights in Sep 2022
Response from Vassilis Hatzimihail Guest Relations Department on Sep 14, 2022
Dear Merete and familyThank you for returning back to Ilianthos Village Hotel during your recent visit to Crete and for taking the time to write a review. Customer satisfaction is our primary concern, thus we are delighted to know that you had another enjoyable stay at our hotel. Regarding your comments, we would like to assure you that they will be taken into consideration in order to further improve upon our services and facilities.Once again we would like to thank you for your feedback and we hope to have the opportunity to welcome you back in the near future.Yours sincerely,

8/10 Good

Jaana

Liked: Cleanliness, room comfort
Hotel has excellent location at the beach. Many restaurants near. Mithos was really excellent traditional Greek restaurant with reasonable prices and big portions. The pool was great with the view to the sea. The only thing we were a little bit suprised that there were no cleaning to our hotel room until asked. The hotel area was really good condition and taken care of.
Stayed 7 nights in Aug 2022
Response from Vassilis Hatzimihail Guest Relations Department on Aug 25, 2022
Dear Jaana,Thank you for choosing to stay with us whilst on holidays in Crete earlier this month and for taking the time to share your feedback with future travelers. It is a great pleasure to learn that our accommodation met with your expectations and that you particularly enjoyed our beachfront location and swimming pool.We thank you again for your comments and look forward to welcoming you back to Ilianthos Village Hotel on your next visit to Crete.Yours sincerely,Vassilis Hatzimihail Guest Relations Department

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ystävällinen ja avulias henkilökunta. Olimme sesonkikauden ulkopuolella niin hotellissa oli runsaasti tilaa.
Stayed 6 nights in Oct 2019