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Reviews of Kydonia

1 out of 5
Kydonia
20 Halidon, Chania, Crete Island

Reviews

6.0
Rating 10 - Excellent. 6 out of 70 reviews" "
Rating 8 - Good. 21 out of 70 reviews" "
Rating 6 - Okay. 19 out of 70 reviews" "
Rating 4 - Poor. 13 out of 70 reviews" "
Rating 2 - Terrible. 11 out of 70 reviews" "

5.8/10

Cleanliness

5.8/10

Staff & service

6.0/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

G

Stayed 1 night in Aug 2023

4/10 Poor

santtu

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Manos (Emmanouil)

Traveled with group
Liked: Cleanliness, staff & service
Perfect location and ...
The little cozy hotel is clean and tidy and has lots of potential to develop. The gentleman who takes care of it is of great help: we arrived at any time we liked , he kept out staff on the last day and was very agreeable at all telephone communication. We felt at ease.
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Το δωμάτιο ήταν απαρχαιωμένο .Ο κύριος της υποδοχής απότομος και όχι ευγενικός.
Stayed 3 nights in Aug 2019

2/10 Terrible

Omar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place
To stay at Kidonia property was a nightmare. Very rude unwelcome owner and totally luck of care for the guest. In that property there is no formality check in with documents, I could be anybody. I was really surprised when I sow the reception and then the room, this property should be banned from hotel.com and others web site and closed from the authority. Seriously danger, unhygienic, dirty, smelly place. No toiletry and when I asked for it he just gave me a used soap. We had to make the bed ourself, the onwer took from the wardrobe 2 blanket with disgusting smell. When I asked a broom to clean myself the room he gave me a dirty one full of builder dust and hairs. When I asked the hair drier he refused to gave me, saying it was to late and I was going to make noise for other guest. The toilette was dirty smelly, the shower curtain was full of mould everywhere and we could use it, so water all on the floor. During the day we went back to the room to leave some shopping but we found builders on the stairs with the onwer, for them was normal paying guest, who at some point the builders told as “its only dust...” Hotel.com should seriously consider to remove Kidonia room from the website as I always thought the high standard I found in hotel.com.
Stayed 2 nights in May 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Stay clear
Hostile owner and unclean room. Avoid it, we left early.
Stayed 2 nights in Sep 2018

6/10 Okay

Richard

Disliked: Staff & service, property conditions & facilities, room comfort
A very dated and tired set of rooms. Typical back packer domain - cheap and cheerful when all you want is for somewhere to sleep when not out and about enjoying the sights of the splendid Old town. Some basic cooking facilities were provided and there was a compact shower room and toilet. All in all not a bad stay, if like us, clean sheets, a comfortable bed and no uninvited guests are what matter most.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Awesome location on the main street in old town
Perfect location in Old Town Chania right by the harbour. Very nice owner. Cash only. Room wasn't that clean, but fine for the price. Would stay there again.
Stayed 1 night in Aug 2017

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveler

Liked: Staff & service

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, room comfort

8/10 Good

Stephane

Liked: Cleanliness, staff & service

6/10 Okay

Stephane, South Lancaster

Liked: Cleanliness
kydonia
Smack in the center

6/10 Okay

Gabe, Halifax, NS

Overall good hotel
Hotel was in alright shape. Wasn't expecting a 5 * or something epic at this price. Location is great since you're right next to most bars.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Room for us, despite Expedia confirmation
I booked a room for a one-night stay at Kydonia at about midnight--when we decided to make the trip to Chania in the morning--for later on that day. We received Expedia's confirmation email, indicating that our reservation was confirmed and that there was no need to follow-up. Despite that email, I did try to call the Kydonia # that Expedia listed, but the call went to a fax machine. Once we got to Kydonia, we were told by a very unfriendly man at reception that there weren't any rooms. He refused to look at my email confirmation and left in a rush telling us to wait in the sweltering reception area. During the 15-minutes we waited, we called a nearby hotel to check if they had a room and the owner came within minutes to offer us her one available room. Unfriendly guy at Kydonia did finally return saying he'd take us "to a friend's place" for ten more Euro that my original reservation! Not once did he apologize for Kydonia's mistake, so needless to say, we didn't do business with this guy.

8/10 Good

Jeanne, Santa Cruz CA

Liked: Cleanliness, property conditions & facilities, room comfort
Funky Charming Rooms close to Venetian Port
Ask for the loft room(s?) with balcony facing the street. A bit louder but worth it! Really funky nice place super close to Venetian Port. Nice owner who lives there, and speaks good English

8/10 Good

Jeanne, Aptos, CA

Liked: Cleanliness, property conditions & facilities, room comfort
Funky and Charming Pension close to Venetian Port
Great off-season rate, right in the old city, close to Venetian Port. Ask for loft rooms, with super high ceiling and balcony facing street. Owner speaks great English, and is helpful. Standard free WiFi, good towels, and useable mini kitchenette.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Chania location
This is a "tired" hotel right down in Old Chania. We stayed one night in the large room for four with the kitchenette and 2 nights in the smaller double room. The kitchenette is not fully equipped. It did have a refrigerator, couple of burners, sink, a few dishes and cookware. The smaller double room only had a refrigerator, no kitchenette as advertised. The towels were threadbare and were supplied only once. No daily maid service. Shower sprays water all over the bathroom floor. The beds are hard with only loose sheets. The manager is on site 24/7, watches comings and goings, and is helpful but businesslike. I had to pay cash for my room. No safe in room, but a key for the door. Neighborhood is noisy from tourists, but I slept well due to being exhausted from traveling. It has old world charm and could be fixed up to be so much nicer. Felt safe, walked everywhere.

6/10 Okay

Panagiotis, Paphos

Disliked: Staff & service, property conditions & facilities
Greek hospitality non present
We were 7 of us as per booking. Request,the hotelier was non friendly from the beginning.first he would nt accept credit card payment.he demanded cash payment,second day he claimed that he could not cope with us and asked us to change hotel.he took us tohis friends rented rooms and gave the money to him.very unprofessional and sour behavior.

8/10 Good

KLa, Victoria

Liked: Staff & service
Disliked: Property conditions & facilities
Off season stay
We booked Kydonia because of the cheap price as we are backpacking, and as with most greek accommodations in March they were doing renos so the place was a bit of a mess. Our room however was all ready and a decent size, with private bathroom. The owner spoke english fairly well and was friebdly enough. There was a small tv with cable-we could watch english speaking shows, they usually play them later in the evening. Mini fridge worked and the bathroom was acceptable for a budget place. The double bed was tilted from the top right corner slanting down towards the bottom left, made for interesting sleeping positions but overall it was a decent place for a cheap price. The location is spectacular, 10seconds from the venetian harbour and on a main touristy street, plus there is a starbucks right next/below (the rooms are second floor). There are 2 small sets of stairs and one is narrow and steep so not recommended for those with accessibility issues, but if the price is decent and location is important go for it.

8/10 Good

KLa, Victoria

Liked: Staff & service
Disliked: Property conditions & facilities
Off season stay
We booked Kydonia because of the cheap price as we are backpacking, and as with most greek accommodations in March they were doing renos so the place was a bit of a mess. Our room however was all ready and a decent size, with private bathroom. The owner spoke english fairly well and was friebdly enough. There was a small tv with cable-we could watch english speaking shows, they usually play them later in the evening. Mini fridge worked and the bathroom was acceptable for a budget place. The double bed was tilted from the top right corner slanting down towards the bottom left, made for interesting sleeping positions but overall it was a decent place for a cheap price. The location is spectacular, 10seconds from the venetian harbour and on a main touristy street, plus there is a starbucks right next/below (the rooms are second floor). There are 2 small sets of stairs and one is narrow and steep so not recommended for those with accessibility issues, but if the price is decent and location is important go for it.

4/10 Poor

Adventurous retirees, NC, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky but good value
Two flights of stairs to get to reception. Can walk to harbor, shops, restaurants, and bus to Samaria Gorge hike. Stockholm shower gets floor wet. Good wi-fi. Noisy early in the evening but quiets down after midnight. Hot water runs out early in the morning. Good value.

6/10 Okay

Verified traveler

Liked: Staff & service
Perfect for a one night stay.
Down the street from bus station, no need to get a cab in walking distance. Great view, prime location in the middle of the shopping square. Felt safe, the owner was always there and looked out for us two traveling girls. The beds were a bit hard but we didn't go there to sleep all day and hang out in a room! Perfect for a one night stay.

6/10 Okay

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Mike and Judy

A hotel with the basics. Great location if you want to be near the water and things to do. The biggest drawback is too many steps (33) for an elderly person to climb to get to the hotel. Other similar hotels in the area have steps, too.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
A good budget pension
Cheap & cheerful. Just right for travelers on a budget.

6/10 Okay

Ryan

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap, You get what you pay for, Super location
We weren't expecting too much at the very cheap rate for a double room with air-conditioning, and the location of Kydonia cannot be beaten; it is literally situated in the heart of old Chania, a stone's throw to the Venetian port and right smacked next to Starbucks and 50m to all the main restaurants and tourist shops. However, we both wouldn't have stayed a second night as the room wasn't very welcoming. I would have rated it a one-star establishment. The hotel is rather run down, the bathroom wasn't properly cleaned, my friend could not sleep in the uncomfortable bed, and there was a lot of traffic up and down the creaky wooden stairs. We were also displeased that the owner would enter our room each time we left (even if for just a couple of minutes to purchase some juice) to turn off the air-conditioning. This had never happened to us before, anywhere in the world. You pay for what you get; if you just need a roof over your head for a short night, this is a good value. Otherwise, pay just a little more for a better room elsewhere.

6/10 Okay

Jo

Liked: Cleanliness
Disliked: Property conditions & facilities
Good location
Modest pension as reflected by the price. Good location but noisy (our room with balcony was facing the street). Walking distance to everything. The owner was helpful with local information. Kitchennette was useful. You get what you pay for and this has to be well understood.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Valentina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Camera pulita, situata in zona centrale,peccato per il bagno, capelli sul pavimento, shampoo e saponi usati dal precendente cliente
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Fantastisk beliggenhet, elendig service
Hotellet (eller room for rent) ligger nærmest midt på torget i den venetianske havnen. Midt i gamlebyen. Men dette hjelper lite når hotellverten er sur og lite imøtekommende. Man føler at man er mer til bry enn som betalende gjest. Hotellet virker skittent, men laknene var rene. Vi velger et annet overnattingssted neste gang…
Stayed 3 nights in May 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Bad choice
Ultimo di 10 giorni a Creta: il pernottamento peggiore (a parità di livello di prezzo). Centralissimo. Fine. Camere sotto ogni standard, di pulizia e di sicurezza. L'albergatore ha un suo carattere specifico. Nessun parcheggio in dotazione: trovare posto dove c'è, che a Chania è un'impresa non semplice.
Stayed 1 night in Apr 2023

8/10 Good

Sergio

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023

8/10 Good

Hugues

Acceuil rapide Musique forte

10/10 Excellent

Bruno

Stayed 1 night in Oct 2022

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service
ZERO Customer Service
We had a bad experience when we arrived. Our flight got delayed for more than 4 hours and we were trying to get the phone number of the hostel to inform but we didn't receive it in our booking. So we arrived almost 12am to the hostel and the guy at the reception received us in a very bad attitude, blaming us because we didn't call without asking us reasons, he said it is in our booking with Expedia but we were trying to tell him we booked through Hotels.com . We would still pay for the room even if we didn't arrive, but he treated us so badly that I had to tell him to calm down.
Stayed 1 night in Aug 2022

8/10 Good

Carole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De kamer was goed, proper en de man ter plaatse was zeer vriendelijk. Voor de prijs was de kamer dik in orde.
Stayed 1 night in Jul 2022

10/10 Excellent

Jukka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Isäntä oli mukava ja auttavainen. Paikka oli kaiken keskellä, mikä oli hyvä. Ikkunat olivat paksut, joten sain hyvin nukuttua yöni, eikä musiikki haitannut.
Stayed 7 nights in Jul 2022

4/10 Poor

Verified traveler

Traveled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2021

2/10 Terrible

Rami

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2019

2/10 Terrible

CHRISTODOULOS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Μείναμε για 4 βράδυα και τα δύο τελευταία βράδια δεν υπήρχε ζεστό νερό για μπάνιο. Οι κουβέρτες που υπήρχαν στο δωμάτιο ήταν ακάθαρτες και μύριζαν κατουρήματα. Το δωμάτιο μύριζε κατά διαστήματα αποχετεύσεις καθόλη την διάρκεια της ήμερας. Η συνολική εξυπηρέτηση ήταν απαράδεκτη.
Stayed 4 nights in Mar 2019

4/10 Poor

Erik

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

argiris

Disliked: Property conditions & facilities
Μέτριο
Stayed 7 nights in Nov 2018

8/10 Good

Rosa

Hotell med många trappor men prisvärt
Hotellet låg precis i turistområden och endast få tal meter från hamnen. Sängarna var mycket hårda men lakanen och handdukar var rena. Rummet var stor med köksutrustning , vi kan inte säga så mycket, eftersom vi använde inte köket. Badrummet hade en mycket högtröskel som kunde vara farligt om du inte såg den i mörker eller vid toabesök halvsömnig. Priset är efter standaren men att hålla ren resten av ytorna kan inte bero på priset .Nu när vi har sätt olika hotell i samma prisklass så måste vi säga att Kydonia kunde sopa och vaska lite mera. Hotellrummet låg flera trappor upp och den hade en balkong som vette mot huvudgatan. Det gocl att sova trots närheten till folkvimlet.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stanza non molto pulita, nel bagno c erano ancora saponette usate. Alla reception il signore non e' stato molto cortese, specie quando gli abbiamo mostrato le nostre difficolta per trovare il parcheggio gratuito dove lui ci aveva indicato...in compenso eravamo nel centro di Chania....ma ci abbiamo rimesso di cortesia...
Stayed 1 night in May 2018

8/10 Good

heidi

Liked: Cleanliness
mere centralt bliver det ikke
Stayed 1 night in May 2018