Ratings based on 533 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Missouri

Not bad for a night or two

Posted Mar 10, 2015
Pros: The hotel grounds are pretty. Most of the staff was nice especially the lady that takes care of the breakfast buffet.
Cons: Just plain maintenance. There were many things that just needed new washers, tightened screws or bolts, etc. More variations in the breakfast also.
Location: It is just a short drive to UNC and Durham. There are also many restaurants and shopping nearby.
Room in need of maintenance. Door scraped the floor when opening and had to be slammed to close it. The room also had an odor like someone may have been smoking in it although it was a non-smoking room. The faucet would continue to run in the tub when you took a shower. I had to have my key reset many times. The staff told me I should make sure to keep it away from my phone and when I did I still had to have it reset. Once one of the staff members asked the gentleman helping me "Do you really think she would admit to putting it by her phone?". Whether she was trying to be funny or not I still didn't appreciate the comment nor the walks to the desk daily to get into my room. The rest of the staff were very helpful and friendly. Although I do not travel much I do go to Chapel Hill more than anywhere else and I intend to find a different place to stay next time.
2 out of 5
by A verified traveler

Posted Mar 5, 2015
The smoke free room smelled like smoke. We had a hard time finding our room because the building lack the proper signs. We ended up driving around 2 or 3 times and had to get out the car to look for the room number (cannot see the number from the street). Breakfast was ok. The staff were pleasant.
3 out of 5
by A verified travelerfrom nc

Close to UNC and shopping.

Posted Feb 26, 2015
Pros: Location.
Cons: Parking, breakfast, and the need for elevators.
I have stayed in this hotel several times over the years, and the value is decreasing. Their rates are attractive, but that's about it. The rooms are dated, but they are clean. The parking is very limited and you'll most likely park far from your room. The room numbers can not be seen at night, and if you are on the second floor, there are no elevators. Breakfast is average. I stay here when other hotels are booked, it's safe, but never my first choice.
3 out of 5
by A verified traveler

Posted Jan 15, 2015
There was no way to control the temperature of the room.It was either stiffling hot or freezing cold.
4 out of 5
Recommended
for Couples
by Emoryfrom Quantico

date night

Posted Dec 30, 2014 on Hotels.com
wife and I stayed here for access to Franklin St for a date night
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2014
Breakfast was listed on the site as buffet, but was continental with a waffle station.
3 out of 5
by A verified travelerfrom Charlotte, NC

Quality Inn is decent but out of the way

Posted Dec 13, 2014
Pros: room was clean and comfortable
Cons: signage
Location: UNC, Duke
I enjoyed a recent stay at the Quality Inn Chapel Hill. The room was clean, had HBO on the TV, and the mattress was firm. However, it was kind of weird finding it, it's on a major drag (N. Fordham Road) but is easy to miss when you're driving by. Breakfast was so-so, but overall I'd rate it a 3.5 out of 5
2 out of 5
by A verified traveler

Go with other options if you can choose

Posted Dec 12, 2014
The room is outdated. I have a broken blind, curtains that cannot come close entirely, and half-minded maid that won't bother make the bed well or substitute shampoo & tea bags.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

good hotel

Posted Dec 6, 2014 on Hotels.com
very clean
5 out of 5
Recommended
for Business Travelers
by Rickfrom Charlotte

my second home

Posted Dec 2, 2014 on Hotels.com
The perfect place at the perfect time. I really enjoyed my stay there. I'm in the area often, so I will be back.