Reception

Reviews of Hotel de Toiras

5 out of 5
Hotel de Toiras
1, quai Job Foran, Saint-Martin-de-Re, Charente-Maritime

Reviews

9.2

Wonderful

Rating 10 - Excellent. 62 out of 87 reviews" "
Rating 8 - Good. 16 out of 87 reviews" "
Rating 6 - Okay. 7 out of 87 reviews" "
Rating 4 - Poor. 0 out of 87 reviews" "
Rating 2 - Terrible. 2 out of 87 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2023
Response from DLC on Oct 25, 2023
What a pleasure to know that you had a wonderful and pleasant time with us and found everything to your satisfaction.Look forward to welcoming you back

6/10 Okay

Karen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disappointed! It didn’t start well! No message with the code to get onto the harbour, then given an incorrect code, which took a member of staff to come and test it and then had to ask a bus driver for it. Then to find a couple who had the correct code, were checking in just in front of us - how did they get the right code?! Check in was ok, although we were left hanging around and not told our room was ready. Bar and restaurant service not the best! Left waiting at the bar - not even acknowledged for about 10 mins while other orders made and tidying up done. Breakfast - oh dear! Initial waiter, took the order by memory and got it wrong. Then when we asked another waiter for the missing pastry, told the pastry ordered had run out, so ordered a pain au chocolate. Then told had run out of croissants and we could have chocolate bread - erm that’s what we asked for; for the waiter to then turn up with a croissant in his hand and to announce he’d found one! Other guests told us they had had problems too. Check out - ok until the hotel tried to charge us for a dinner we hadn’t had - we only had one breakfast. It was removed from our bill. On the positive the hotel is as lovely as ever and the valet service was very good. If you are 5 star Hotel, the service seriously needs sorting out and quickly!
Stayed 4 nights in Jul 2023
Response from DLC on Sep 14, 2023
Thank you for your feedback in regards to your recent visit with us.We wanted to make this sojourn very special (upgrade upon arrival) but what a disappointment to read that your visit was tarnished tdue to a succession of disagreements which should not have happened.Eventhough, it is not an excuse we encountered huge challenges in recruiting and in spite of the efforts of our team, we must admit we had some weak points.Since your stay, we were happy to welcome our new General Manager Maxence Ligneul who will assure to meet our guests' expectations.I really hope to have the pleasure to welcome you back,Sincerely

10/10 Excellent

paul

Liked: Cleanliness, amenities, property conditions & facilities
no worries- great staff
Stayed 2 nights in Oct 2022

10/10 Excellent

Sally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and very special place to say Staff were excellent , especially Veronique and Stan who went over and above with their service. Housekeeping need a special thank you too. Everywhere was immaculate
Stayed 5 nights in Aug 2022

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Beautiful building. Great food. Only one small thing to improve - should have given us the security code to lower a bollard and enable us to drive down the road to the hotel.
Stayed 3 nights in Aug 2022

10/10 Excellent

Mossyroof, Cambridge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel. We stayed 4 nights in Jul/Aug 2020. The staff were superb (especially helpful with restaurant reservations) the hotel was very clean and the location could not be better. One small negative - we had 2 garden view rooms between the 4 of us. Our daughters shared a room which has a fantastic shower - good pressure and coverage. Our room had an old-fashioned shower attached to the bath - low pressure and not as good. But this is a very small point - we recommend the hotel and will go back next year. One other point about the hotel. The website shows a swimming pool. It makes it clear that this is in a sister hotel. The sister hotel is only about 5 minutes walk away but bear in mind that the pool is not a big pool and there are only a few sun loungers. A few tips from our experience: - The hotel restaurant is reputed to be the best in town but we didn't try it because it is in a tiny courtyard with no view or atmosphere. There are lots of excellent restaurants in town and we prefer a more lively atmosphere. - For similar reasons we did not have breakfast in the hotel. You can get a lovely continental breakfast in one of the many cafes lining the harbour. - Get yourselves some bicycles and ride over to the other coast. There are couple of beach bars at Beach Gollandieres which we enjoyed. - There are no places on the beach where you can rent sun loungers or shades. If you want these then buy yourselves some umbrellas in one of the towns.
Stayed 4 nights in Jul 2020

10/10 Excellent

Mossyroof, UK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel. We stayed 4 nights in Jul/Aug 2020. The staff were superb (especially helpful with restaurant reservations) the hotel was very clean and the location could not be better. One small negative - we had 2 garden view rooms between the 4 of us. Our daughters shared a room which has a fantastic shower - good pressure and coverage. Our room had an old-fashioned shower attached to the bath - lower pressure and not as good. But this is a very small point - we recommend the hotel and will go back next year. One other point about the hotel. The website shows a swimming pool. It makes it clear that this is in a sister hotel. The sister hotel is only about 5 minutes walk away but bear in mind that the pool is not a big pool and there are only a few sun loungers.
Stayed 4 nights in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Dimple

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply Amazing
Amazing stay, great customer service and a room upgrade for our special occasion Loved all the special little touches Thank you for an amazing stay
Presidential Suite
Stayed 1 night in Dec 2019

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific food. Excellent location. Very good service. Some aspects of the condition can be improved ( toilet and bad smell). But we had a Great stay
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Located right in front of the marina.Cannot get to the hotel without a code to enter the premises. Very secure area.
Stayed 1 night in Jun 2019

10/10 Excellent

wilma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So welcoming
First class from the moment you walked through the door. And continues till sadly the moment you have to leave
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to town centre and activities. Excellent Restuarant’s
Stayed 4 nights in Sep 2018

10/10 Excellent

Richard

Perfection in Ile de Re
An amazing hotel. Right in the middle of town. We will definitely return soon and are very happy to have found such a “gem”.
Stayed 1 night in Aug 2018

10/10 Excellent

Bruce Nuvoli

5stars in every single way
Absolutely fabulous hotel in the heart of the marina, the staff, service, food and accommodation were faultless Saint Martin is a gem of a location Highly r
Stayed 1 night in Aug 2018

10/10 Excellent

Nicholas Jamison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fabulous week
This is a lovely hotel.Beautiful decor, impeccable service, very comfortable ad clean. No complaints at all. It is of course expensive but well worth it if you are up for a treat. The location is excellent. St Martin in August is pretty busy on the quayside, and the hotel courtyard was a very peaceful retreat. Very obliging with a lift to a different town and organising a cab for us. Not to forget, there is a sister restaurant a few minutes walk away which has a lovely garden to sit in and a pool area. It was never noisy. Just a few couples and on or two families.
Stayed 6 nights in Aug 2018

10/10 Excellent

lynn, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful hotel close to the beach
Peaceful, beautiful atmosphere and location. Excellent staff, wonderful hotel and location
Stayed 7 nights in Jul 2018

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Beautiful hotel in a beautiful location. Service couldn't be better. The restaurant was fully booked that evening but Saint Martin is full of lovely restaurants so not a problem. A tiny minus point was that breakfast was disorganised and overpriced. Next time we stay we would breakfast elsewhere.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We had a two night stay at the hotel. Great location on the harbour. Very traditional decor in the hotel. Staff very helpful. Quite expensive to stay at the hotel, but lovely for a treat. Use of small pool at sister hotel villa Clarrise a five min walk away.l
Stayed 2 nights in Jul 2018

6/10 Okay

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Little more for less
This is a charming 4* hotel but definitely not 5*. No real complaints but think the offer is slightly overvalued.
Stayed 2 nights in May 2018

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good situation on harbour front
The staff were, in the main, young and very friendly and efficient. Our only complaint really was about the housekeeping: drinking glasses were not washed or replaced, the white floor mat in front of the washbasin was not changed for at least four days; nor was the tiled floor of the WC cleaned for the same length of time. Perhaps we were unlucky
Stayed 7 nights in Apr 2018

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful, beautiful hotel and lovely area
Stayed 2 nights in Oct 2017

10/10 Excellent

Anthony, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
40th Anniversary
We spent 3 nights at this lovely hotel, the staff were very attentive. We unloaded our car and then the car was parked for us., about £15 per night though. The hotel is in a prime position, right by the pretty harbor, handy for restaurants and shopping. Everything is a bit pricey, but worth it for a special occasion
Stayed 3 nights in Sep 2017

10/10 Excellent

lisa, palos verdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it. Only one night
Great location. So cute. Loved our rom. The sister hotel is also outstanding Has a pool. Loved the town and hotel Would stay again
Stayed 1 night in Jul 2017

10/10 Excellent

Nicholas, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel super service super rooms. Loved it!
My family and I greatly enjoyed our stay at the hote. The staff are super attentive and friendly and nothing was too much to ask for. The rooms were spacious and well decorated and very well kept. We stayed in the suit right above the lobby and even with the excellent view of the marina it was quiet at night with the windows shut.

10/10 Excellent

nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Veronica, Chenay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely nights stay in the hotel de Toiras. The attention to detail was very good. The staff were extremely helpful and we even had a weather and tide forecast left in the room to help plan the next day's sightseeing.

10/10 Excellent

Martin, Effingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A rare jewel
This is a rare find - a truly excellent hotel. Delightful, helpful and attentive staff; magnificent position right on the port in St Martin; beautifully and comfortably furnished rooms; and great service. It's not the cheapest but it offers outstanding value for money. We will be back.

8/10 Good

RAY, guernsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel, good food, excellent staff.
Good location close to the port & restaurants also sister hotel to the Villa Clarissa, where you have use of the pool.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

lisa london

Liked: Cleanliness, room comfort
Disliked: Staff & service
good hotel good location
Lovely stay just a couple of things younger staff forgot to give napkins and one morning forgot juice and another morning forgot eggs ordered. And did not replace water in room.

10/10 Excellent

andrea, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful, picturesque and totally relaxing
A wonderful location to explore the island from. The staff were happy to advise on bike routes and restaurants and were extremely welcoming. The hotel was quaint and we liked the attention to detail. So many cafés and restaurants within a stones throw. A fabulous weekend break.

10/10 Excellent

Susan, weatheroak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Superb hotel. Gorgeous interior design Peaceful garden Attentive, intelligent staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best hotel on the Ile de Ré
Simply fantastic

8/10 Good

Jim, Ascot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A VERY high class hotel
An expensive treat - but superb.

6/10 Okay

evie, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful location
Disappointed that after 7 hrs driving the room wasn't ready on time (we arrived after 3pm) all we wanted was to have a shower and change into lighter-weight clothes (having left the ferry that morning). The room was nice but as we had booked a premier suite we did expect a sitting room and bedroom, it was a special birthday treat for my husband. It had chairs in it but really it was a junior suite. Having said that, once we settled in we enjoyed our stay and they made our dog very welcome, we had intended that she sleep in the car as usual when travelling but as the car park was 1/2 mile away we took her into the room. We couldn't eat in the restaurant as we didnt know we had to book before we arrived but found a nice one on the marina.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Steven W, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb, just superb
The hotel is expertly appointed, but the staff are perhaps the best in the country. Ricarda especially was on hand to make our stay unforgettable. This is place to be if you want to be in Saint Martin, as its location is right in the middle of things. If you want to hire a bicycle or even a four-wheel runabout, the staff will sort you out.

10/10 Excellent

Lisa, Blackburn, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stylish hotel right on the harbor.
Hotel was beautiful, upgraded to a junior suite which was absolutely beautiful. The hotel team were marvellous and attended to every need. Food in the restaurant very good, price average for this quality of hotel and on a par with prices in France that some how have outstripped English prices for food and wine, how can wine be so expensive in France? The island was beautiful and bicycle riding a must to appreciate just how lovely the place is. I loved everything about the hotel and the island, can't wait till I can return.

6/10 Okay

Gregg, Stansted UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Five Star Rateing?
Great Staff -Good spot- Poor car parking/ bollard access to town?- No bar -No pool No air conditioning - And compared to .3 star hotels very poor and grossly over priced breakfast? We really struggled to find WHY it has 5 star rateing? - The cost was well out off proportion to amenities - in fact we felt "ripped off"We were away for 22 days and this was the worsed hotel and most expensive- Staff wonderful .

6/10 Okay

olovia, j

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Misleading photos but lovely place
Lovely place but misleading that the lovely pool is on site when it isn't. Also whole restaurant shut for an event. Otherwise lovely. Great setting

8/10 Good

Charlotte, UK

Liked: Cleanliness, staff & service
Amazing location, rooms disappointing
The location of the hotel absolutely outstanding and the service is perfect. I felt that the room was disappointing however. We had a tiny window in an alcove so it was very dark. Stains on the throws, lost toilet seat and handle, no soap in bathroom etc let it down a bit. These were individually small things but overall made the hotel a little disappointing when could easily have been amazing

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic service
Great service that centered on your needs

10/10 Excellent

Derek, Somerset, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply The Best
Not a large, flashy hotel but excellent position, comfortable rooms, superlative staff and a restaurant that is a real treat.

8/10 Good

Tricia, Cotswolds Oxfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended Le Toiras
A little difficult to locate Le Toiras but when found it is charming, with toille and colourful rooms and flower filled courtyard. Service in the pretty Olivia dining room was excellent with good food. We also enjoyed our morning swim in the contrasting sister hotel Villa Clarisse. We had the smallest room but it was comfortable pretty, clean and quiet.

2/10 Terrible

Anonymous, London

Disliked: Room comfort
Not 5 star
Why is this hotel a 5 star? No lift to our room which was located on the 2nd floor up two flights of steep stairs restaurant too expensive nothing special! Dirty stairs for 3 days Faulty shower terrible Internet connection absolutely no amenities We decided to check out 2 days early despite us losing our money as we booked online and pre paid The staff member (after speaking to the manager) was too concerned with re booking our room as soon as possible and wasn't interested as to why we were checking out early! We often stay in 4 to 5 star hotels this doesn't qualify to be classed as 5 star more like 3 star at the most Don't wate your money!!