Ratings based on 393 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rock Hill SC

Clean and relaxing stay!

Posted Aug 18, 2014
Pros: The staff always had a smile and asked if they could help--
Cons: the A/C!
Location: Just a skip and a hop from the Tanger Outlets of Charleston and very convenient to great restaurants & I-26 not to mention it was 10 min from downtown
We had stayed in one other Aloft hotel in Virginia a year or so back-- and when I found such a great rate online for the Charleston one, we jumped on it! I was not disappointed! It was at first hard to get the A/C to get things cooled consistently but that worked itself out. The lobby and hallways were stuffy and when I asked the front desk, they admitted an issue with the H-VAC and brought over a fan immediately to where we were playing pool. The bar is nice-- and the live music was great! I will stay here again-- My back has issues so the bed hurt my back but that was me! Most people are fine because it is made up with high quality linens, pillows, etc. I don't know if this is a usual thing but if we forgo housekeeping on the repeat nights, they give you a voucher that can be used for breakfast or other foods-- which were delicious!
4 out of 5
Recommended
for Everyone
by A verified traveler from CHARLOTTE NC

VERY NICE

Posted Aug 18, 2014
Rooms were good could be a little bigger sofa....etc. everyone enjoyed it the beds were extremely comfortable....however at night my husband and I were outside chatting and the police showed up at least five times....I guess disturbance at the bar...I don't know..I had never seen the police that many times at one place...before 12am..overall it was very clean.I Would go back..
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice, close to Tangler Outlet....

Posted Aug 10, 2014
I always enjoy staying at Aloft hotels, they are the best. Friendly staff and they go above and beyond the expected. I really appreciate you for giving great service.
2 out of 5
by A verified traveler from SC

Do not stay here!

Posted Jul 25, 2014
The staff was very rude and did not offer any assistance with check in! The room had an unpleasant scent, holes in the carpet, hairs in/on the toilet, mildew in the shower, the body wash dispenser was empty, we had fleas in the room, the walls were extremely thin allowing you to hear everyone's conversations/tvs! If it had been only $40 a night, I would probably expect most of these issues, but given the rate for this place they definitely need to step it up! The only nice thing about this hotel was the front parking spots reserved for hybrid vehicles, which weren't enforced as they could've been! Please do not stay here!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Upscale hotel without the expensive bill

Posted Jul 15, 2014
Pros: The location, the atmosphere, the bar and rooms that are finally different than the average hotel
Location: Shopping directly across the road, airport near by and a 15 minute drive to historic Charleston
Needed a place to stay close to Charleston for a night and found this awesome hotel. Very modern and up beat. The lobby has a nice little bar, pool table and market style café. The room was very nice, clean and had all the things one could want. For those of you with teenagers or kids you can bring your game consoles and plug them into a box which connects them to the tv system. Awesome idea. Right across the road is outlets and the airport isn't far. If your a light sleeper the aircraft may bother you but for my spouse and I it didn't bother us any.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tuscaloosa, Al

Posted Jul 13, 2014
The staff was amazing. The facility was clean and cozy! They had live music from 6-9, which was interesting for hotel. We sleep like a baby in the comfortable beds.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel near CHS airport

Posted Jun 16, 2014
The Aloft Hotel is a great hotel. It's close to the Airport and there is incredible food and great shopping nearby.
4 out of 5
Recommended
for Everyone
by Paul

Business Stay

Posted Jun 13, 2014
Pros: Location, comfort.
Great location, close to the airport and downtown if you need it. A little noisy but not intolerable.
3 out of 5
by Rob from Walnut Creek, CA

A very bad start.

Posted Jun 10, 2014
I showed up after noon to check in and was told by the lady at the desk that there were no rooms until 3:00pm. Her attitude was poor and the tone she took was rude! The balance of our stay was pleasant but our introduction was very off-putting.
3 out of 5
Recommended
for Everyone
by hothand from Arlington, texas

"Ants in my pants!"

Posted Jun 1, 2014
Pros: Its location.
Cons: More follow through on the hotel's alleged "sustainability efforts."
Location: This hotel is located conveniently near lots of restaurants, an outlet mall, and the airport. It is about 20 minutes from downtown Charleston.
I have stayed at this hotel before and enjoyed its location and its amenities. I was disappointed this past week because I was charged and additional $95.00 on my credit card when I had paid for the entire stay in advance. This was well beyond the usual charge for "incidentals." The $95.00 is still sitting on my credit card account after I was promised that it would be removed. There were also ants in the room that I had to kill and keep out of my luggage and personal items. A housekeeper promised me that she would clean the room on the second day of my stay, but she never showed up. Granted, this is a hotel that focuses on "saving the environment" by reducing the amount of energy used to clean towels, etc. But I have not receive the promised 5% reduction in my bill as a result of my participation in the "environmentally friendly" housekeeping service. It was just hype with no substance!