Ratings based on 699 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great hotel in Great Location

Posted Oct 23, 2014
Excellent service in a fantastic location in the historic district of Charleston. Everything is within walking distance. Fabulous 4 diamond restaurant "The Charlston Grill" right in the hotel.
2 out of 5
by A verified traveler from DC

You don't always get what you pay for

Posted Oct 21, 2014
Pros: the location is ideal; there were a lot of services and staff were polite and welcoming.
Cons: Housekeeping need to be retrained and/or supervised, furniture cleaned and increase the wattage of all light-bulbs, so you can read in bed.
Location: Lots of options for food, shopping, ammenities, transportation.
Unsanitary bedroom, dirty room furniture, every light-bulb, didn't allow enough wattate to read in bed, at a desk or in the room -- unless it was daylight and the curtains were open wide. The management got involved and relocated us and "comped" the first night.
5 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville, TN

Posted Oct 14, 2014
Fantastic hotel in the middle of downtown Charleston. Eventhough the floor we stayed on was getting completely renovated we hardly noticed any of it. Fabulous breakfast, great staff and nice big room. Already looking forward to staying there again!
3 out of 5
by A verified traveler

Very disappointing for a recently redone Luxury

Posted Oct 6, 2014
Pros: Good location
Cons: Staff training badly needed and attention to detail focus
Junior suite for $725/night and supposedly just redone but firstly, no safe in the room despite the front desk saying three times that there had to be one. Secondly, the door to room did not lock broken) so we were late for our dinner appt as we had to wait for maintenance to fix door. Unimaginable for a hotel of this alleged caliber. Staff never offered us anything in compensation. Eg no free breakfast Nothing. Just accept it
5 out of 5
Recommended
for Everyone
by A verified traveler from Springfield, IL

Elegant setting in midst of history

Posted Oct 3, 2014
Wonderful experience. Beautiful surroundings. Very gracious staff who went out of their way to see to our every need. Delicious food and drinks. Enjoyed everything about our stay. Definitely will return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Walking city

Posted Oct 3, 2014
Pros: Beds were so comfortable, linens and pillows were especially nice.
Beautiful hotel, everyone was helpful and pleasant. Overall a great experience, when I return to Charleston I will definitely stay there again!.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location near shopping and restaurants

Posted Oct 1, 2014
Pros: roof pool was excellent as was the club level but hotel location was the best.
Cons: Not much
Club level is well worth the upgrade. Food and drinks were excellent throughout the day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 27, 2014
It was all that we expected - stellar service, a beautiful comfortable room and an excellent location. We stayed on the club level and were treated to an amazing array food and drinks throughout the day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service and location!

Posted Sep 23, 2014
Pros: Location, Great staff, spa area
Cons: We booked a king room but they only had 2 doubles when we checked in.
Location: Fantastic eating, great sightseeing and shopping all in walking distance. No need for a car!
Classic hotel in the heart of historic Charleston. Everyone was great and having access to the spa area was nice to relax after a long day of sightseeing. I would definitely stay here!
5 out of 5
Recommended
for Everyone
by A verified traveler from D

Perfect location. Gorgeous lobby and rooms.

Posted Sep 19, 2014
Absolutely lovely. Awesome in every way. Perfect location. Near to everything of major interest. Rooms are immaculate and very nicely furnished. Everything feels new and of high quality.