All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 311 out of 1001 reviews" "
10 - Excellent
311
Rating 8 - Good. 272 out of 1001 reviews" "
8 - Good
272
Rating 6 - Okay. 182 out of 1001 reviews" "
6 - Okay
182
Rating 4 - Poor. 110 out of 1001 reviews" "
4 - Poor
110
Rating 2 - Terrible. 126 out of 1001 reviews" "
2 - Terrible
126
7.4/10
Cleanliness
7.6/10
Staff & service
7.0/10
Amenities
7.0/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
6/10 Okay
Lynn A
Apr 8, 2024
Mediocre
Lynn A
Stayed 1 night in Apr 2024
Response from Hotel Manager. on Apr 10, 2024
Dear Guest,Thank you for the comments. It's nice to see that you found a generally nice experience. However, we apologize for any inconvenience you had. We will use your comments as we change and improve. We guarantee that your next visit will be awesome. Please give us the opportunity to serve you again.Sincerely,Hotel Manager.
The water in the toilet ran most of the night, and the was not pressure in the shower. Plus, the shower would leak and there was hardly any hot water.
I also believe I was double charged without being notified.
Tracy
Stayed 4 nights in Apr 2024
Response from Hotel Manager. on Apr 10, 2024
Dear Guest,Thank you for writing the review. I apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues you encountered with the water in the toilet, shower pressure, leaks, and lack of hot water. I assure you that we will investigate these matters thoroughly and take appropriate steps to prevent such issues from recurring in the future. I hope that you will try us again.Sincerely, Hotel Manager.
It’s very nice and the cookies made it extra special. Thx.
Bequette
Stayed 1 night in Mar 2024
Response from Hotel Manager. on Mar 29, 2024
Dear Guest,Thank you for the review. We are thrilled to hear that you enjoyed your experience with us and that the cookies added that extra special touch. We take pride in delivering exceptional service and creating memorable moments for our customers. We look forward to serving you again soon.Sincerely,Hotel Manager.
6/10 Okay
Alyson
Mar 28, 2024
Lots of mold
Alyson
Stayed 1 night in Mar 2024
Response from Hotel Manager. on Mar 28, 2024
Dear Guest,Thank you for the review. We hope that you had an overall good experience. However, we apologize that the cleanliness concern detracted from your stay. We work daily to make the hotel as nice as possible so that guests rate us as the best property in the area. Our assurance to you is this: Staying with us again will give you a great experience. We are certain you will visit us once again and give us a chance to serve you.Sincerely,Hotel Manager.
Very happy with our 3-day stay at this hotel. Well located, parking available. Good breakfast and excellent staff, always friendly. Highly recommended.
Victor
Stayed 3 nights in Mar 2024
Response from Hotel Manager. on Mar 28, 2024
Dear Guest,Thank you for commenting. We're delighted that you were happy with our friendly and helpful staff, as well as our convenient location and good breakfast. We take real pride in this hotel and in meeting the needs of a variety of guests. It's nice to see that you will recommend us and look forward to welcoming you again soon.Sincerely,Hotel Manager.
10/10 Excellent
Chad
Mar 20, 2024
Chad
Stayed 3 nights in Mar 2024
Response from Hotel Manager. on Mar 22, 2024
Dear Guest,Thank you for the review. We are delighted to hear that you had a positive experience with us. Our goal and aim is to make your next visit with us overwhelmingly positive. We hope to have the opportunity to serve you again in the future.Sincerely,Hotel Manager.
Clean. Appears to have updates from previous years of staying at this location. Will definitely have a return visit.
Peggy
Stayed 1 night in Mar 2024
Response from Hotel Manager. on Mar 13, 2024
Dear Guest,Thank you for the positive review. We are delighted to learn that you had a pleasant experience and enjoyed the cleanliness of your room and the convenient location. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. Your repeat stay would be a pleasure and an honor.Sincerely,Hotel Manager.
Dear Guest,Thank you for the comments. I’m pleased we were able to provide you with a great experience. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to serving you again soon.Sincerely,Hotel Manager.
Facil acceso para ir al Patriots Point, los recepccionistas fueron miy amables y cordiales, el.hotwl siempre estuvo limpio ybla hora del desayuno habia variada y siempre se mantuvo limpio ...las habitaciones muy confortable tiene buen colchon y sus sabanas son agradables...
Solimar
Stayed 1 night in Mar 2024
Response from Hotel Manager. on Mar 6, 2024
Dear Guest,Thank you for the comments. It brings us joy to know that you found our staff to be friendly, our rooms to be clean and comfortable, our location to be convenient, and that you enjoyed our breakfast offerings. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. Your repeat stay would be a pleasure and an honor.Sincerely,Hotel Manager.
Dear Samuel,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I look forward to having you with us again soon. Sincerely,Hotel Manager.
Dear Charles,Thank you for your kind comments. I’m pleased we were able to provide you with a great experience. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon. Sincerely,Hotel Manager.
Dear Angelo,Thank you for the review. We are delighted to hear that you enjoyed our new facilities and experienced great service from our staff. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area.Sincerely,Hotel Manager.
Dear Guest,Thank you for your kind review. We're thrilled to hear that you found our place to be nice. Our goal is to do everything possible to provide guests with the best experience. I look forward to having you with us again soon. Sincerely,Hotel Manager.
Dear Mary,Thank you for your review! We're glad to hear that your check-in process was easy and that you found your room to be good. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager.
10/10 Excellent
Pamela
Traveled with partner
Feb 11, 2024
Liked: Cleanliness, amenities
The staff were warm and friendly! They made us feel welcome
Pamela
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on Feb 12, 2024
Dear Guest,Thank you for the comments. We are thrilled to hear that our staff made you feel welcome and provided warm and friendly service during your stay at our hotel. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to serving you again soon. Sincerely,Hotel Manager.
Dev at the front desk was very accomodating of my special need. The suite we stayed in was spacious and very clean. We had a great stay.
Theresa
Stayed 3 nights in Jan 2024
Response from Hotel Manager. on Jan 29, 2024
Dear Guest,Thank you for the wonderful review. We are delighted to hear that you had a great stay with us and found our staff to be accommodating, our rooms clean, and your overall experience enjoyable. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. We look forward to serving you again as soon as possible.Sincerely,Hotel Manager.
6/10 Okay
Heide
Traveled with group
Jan 25, 2024
Ideally located on the other side of the bridge from Historic Downtown Charleston. Quiet area and near shopping. The room was nicely decorated but the hallway carpet in the common area smelled musty. Staff friendly.
Heide
Stayed 3 nights in Jan 2024
Response from Hotel Manager. on Jan 27, 2024
Dear Heide,Thank you for providing the review. We're thrilled to hear that you had a positive experience with our friendly staff, nice room, and overall good service. But, we apologize that we let you down in some way. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely,Hotel Manager.
Dear Guest,Thank you for the review. I am personally very glad to hear your comment about our great service. We take great pride in it and believe that is what sets us apart from other hotels. I hope that you will stay with us again.Sincerely,Hotel Manager.
8/10 Good
Tweed
Jan 22, 2024
Liked: Staff & service, amenities
Most amazing staff ever!
Would come back just for that treatment
Seemed like the blankets were damp when the room was turned, the dampening smell was overwhelming
Tweed
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Tweed,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.SincerelyHotel Manager
Dear Daissy,Thank you for your kind review. We are glad that you had a great experience with us. We take real pride in this hotel and in meeting the needs of a variety of guests. We hope to serve you again in the future.Sincerely,Hotel Manager.
Dear Russell,Thank you for the review. I’m glad you had such a nice experience with us. Guest satisfaction is our top priority and we take committed actions every day to ensure guests rate us as the best hotel in the area. We're sure we can go above and beyond for you next time. I hope that we have the opportunity to serve you again.Sincerely,Hotel Manager.
Dear Rebecca,Thank you for the feedback.Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.
Dear Byrce,Thank you for the feedback. It is pleasing to find out that you had a very good experience during your stay with us. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to serving you again soon. Sincerely,Hotel Manager.
Dear Pamela,Thank you for the review. I’m very glad that our hotel impressed you in so many ways. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon. Sincerely,Hotel Manager.
Danny, the guy at the front desk, was simply amazing! He has a great sense of humor and is very accommodating. I will definitely be back for another stay!
Tina
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 1, 2024
Dear Tina,Thank you for your wonderful feedback. It's wonderful to hear about your positive experience with Danny at the front desk! We're delighted that he made a memorable impression with his great sense of humor and accommodating attitude. We look forward to welcoming you back for another stay in the future. We appreciate your continued support!Sincerely, Hotel Manager
10/10 Excellent
junyan
Dec 30, 2023
junyan
Stayed 3 nights in Dec 2023
Response from Hotel Manager. on Jan 1, 2024
Dear junyan,Thank you for the stay and the feedback. I am confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager
8/10 Good
Nancy
Traveled with partner
Dec 24, 2023
Liked: Amenities
Staff were very kind
Nancy
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 26, 2023
Dear Nancy,Thank you for commenting. I'm delighted to hear that you had a positive experience with our staff service and that you are happy with it. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I hope you will be able to stay with us many more times in the future.Sincerely,Hotel Manager.
Dear Vincent,Thank you for the review. We are glad that you had a great experience with us. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. We hope to serve you again in the future. Sincerely,Hotel Manager.
2/10 Terrible
Aydemir
Business traveler
Dec 19, 2023
Disliked: Amenities
Please immediately call me, I need full refund I don’t want to stay here, I have already changed two rooms, these are worst , no hot water, rooms are smells and a/c is smell
Aydemir
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 23, 2023
Dear Aydemir,Thanks for the comment. On December 18th, you arrived at our hotel and encountered a series of issues, primarily related to hot water and noise disturbances. Our staff members made diligent efforts to address each concern promptly. After changing the guest's room multiple times, resolving the hot water issue, and accommodating concerns about noise, you have expressed satisfaction with the solutions provided. There were no prior complaints to the front desk about issues such as a bad smell or problems with the AC. Upon checking out the next morning, the guest did not raise any further concerns or mention the previous issues, including the request for a refund. We value your feedback and hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay.Sincerely,Hotel Manager.
Dear Guest,Thank you for your kind review. I’m glad we could provide you with a pleasant, comfortable, and quiet experience that contributed positively to your stay in the area. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I hope we will have the pleasure of serving you again soon.Sincerely,Hotel Manager.
10/10 Excellent
Denise
Dec 5, 2023
Liked: Cleanliness, staff & service, amenities
Excellent staff but the was impeccable with a funny scent
Denise
Stayed 6 nights in Nov 2023
Response from Hotel Manager. on Dec 6, 2023
Dear Guest,Thank you for the review. It's fantastic to hear that you had a delightful experience with the staff service and enjoyed your stay. We are proud of our hotel and the amenities it offers, and we genuinely appreciate the chance to serve you. We look forward to seeing you again soon.Sincerely,Hotel Manager.
Dear Sajid,Thank you for the review. I’m glad we were able to provide a good experience for you. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to serving you again soon.Sincerely, Hotel Manager.
Dear Paul,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager
Dear Bobby,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager
This was the worst property I've even stayed in. The room was dirty, things were broken and the staff did not care. I only stayed one of the two nights and then got the hell out of there. Don't ever stay here
Lydia
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 12, 2023
Dear Lydia,I'm truly sorry to hear about your disappointing experience during your stay. We sincerely apologize for the cleanliness issues, broken amenities, and lack of attentive service from our staff. This is certainly not the level of service we strive to provide, and we appreciate your feedback. Our team will take your comments into consideration to avoid similar problems in the future. We understand your disappointment and regret that we fell short of your expectations.Sincerely, Hotel Manager
Dear Sharon,Thank you for the feedback. We are glad that you had a great experience with us. We take real pride in this hotel and in meeting the needs of a variety of guests. We hope to serve you again in the future. Sincerely,Hotel Manager.
Dear Guest,Thank you for the review. We are glad that you had a great experience with us. We take real pride in this hotel and in meeting the needs of a variety of guests. I look forward to having you with us again soon. Sincerely,Hotel Manager.
There was roaches in the room. Came back with food and the roaches started to come out
Willey
Stayed 3 nights in Nov 2023
Response from Hotel Manager. on Nov 6, 2023
Dear Willey,Thank you for your stay. I’m sorry we failed to make a positive impression on you. We’re making changes to provide a better guest experience, and you can be sure we’ll do better for you next time. We take real pride in providing the best possible guest experience. I hope that you will try us again.Sincerely,Hotel Manager.
10/10 Excellent
DENNIS
Nov 5, 2023
DENNIS
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 29, 2023
Dear Dennis,Thank you for the feedback. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely,Hotel Manager.
8/10 Good
Robert
Nov 3, 2023
Robert
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 5, 2023
Dear Robert,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager
10/10 Excellent
Pierre, Columbia
Business traveler
Oct 30, 2023
Staff is most kind and caring. Convenient location.
Pierre
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 31, 2023
Dear Guest,Thank you for your kind review! We are thrilled to hear that you had a positive experience with our staff and found our location convenient. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.
Dear Donald,Thank you for the review. It's wonderful to hear that you found our staff to be personable and accommodating! We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area.Sincerely,Hotel Manager.
10/10 Excellent
Linda, N. Charleston
Traveled with partner
Oct 25, 2023
Simple hotel, beds too soft, excelente breakfast!
Linda
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 26, 2023
Dear Linda,Thank you for the review. We're delighted to hear that you found our breakfast to be excellent. Guests who select our hotel for their stay usually report a high level of satisfaction. Every day we take committed actions to ensure that we are the best hotel in the area. We assure you that you will have a wonderful experience on your next visit. I hope that you will give us another chance to serve you.Sincerely,Hotel Manager.
Great location, clean, spacious and overall a great hotel. We went Monday to Thursday and it was very quiet. Convenient location to everything !! Staff was very friendly. I would recommend staying here to everyone.
Jessica
Stayed 3 nights in Oct 2023
Response from Hotel Manager. on Oct 20, 2023
Dear Jessica,Thank you for the positive review. It's great to hear that you had such a positive experience with friendly staff service, a clean room, and a convenient location! We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. It's nice to see that you would recommend us and we look forward to seeing you again soon.Sincerely,Hotel Manager.
Our room was right next to the ice machine area. It was sooooo loud.
Joni
Stayed 4 nights in Oct 2023
Response from Hotel Manager. on Oct 19, 2023
Dear Joni,Thank you for the review. I am pleased that you found a nice stay with us. We apologize for any inconvenience caused due to noise concerns. We appreciate your feedback and will take it into consideration as we work to improve our guests' experiences. We guarantee that you'll like your next experience. I hope that you will stay with us again.Sincerely,Hotel Manager.
Dear Guest,Thank you for the review. We're delighted to hear that you love our staff and find them always nice. We pride ourselves on providing exceptional customer service, and it's truly rewarding to know that our team has made a positive impression on you. We look forward to continuing to provide you with outstanding service in the future.Sincerely,Hotel Manager.
2/10 Terrible
Bethany
Oct 16, 2023
Disliked: Cleanliness, staff & service
Our room was quite dirty and the front desk staff was unhelpful and quite rude. So much so that after check in-we promptly left to secure another hotel nearby, checked out, and left. We will certainly not be staying at BW Patriot's Point again and will advise others to avoid it as well.
Bethany
Stayed 3 nights in Oct 2023
Response from Hotel Manager. on Oct 19, 2023
Dear Guest,Thank you for the feedback about your recent stay. We noticed you checked in later than our standard time, which might have caused some confusion. We regret the inconvenience, however. Our front desk team followed our policies and charged for two nights due to the late check-in falling past our cancellation deadline. We understand situations can change unexpectedly. Our team later thoroughly checked the room and found no issues. The matter has now been resolved with Best Western, too. We aim to offer the best experience for our guests, and your feedback helps us improve. We hope for your understanding.Sincerely,Hotel Manager.
6/10 Okay
Samuel
Traveled with family
Oct 15, 2023
Liked: Cleanliness
This was an older property, but well kept. My biggest complaint is that there were two full size beds, instead of queens. Didn’t make for a very comfortable night’s sleep.
Samuel
Stayed 2 nights in Sep 2023
Response from Hotel Manager. on Oct 16, 2023
Dear Samuel,Thank you for the review. I’m very sorry that you were not completely satisfied with your stay here. We’re always working to get better. Your feedback is valuable to us, and we will take it into consideration for future improvements. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely,Hotel Manager.
10/10 Excellent
George
Oct 14, 2023
George
Stayed 3 nights in Feb 2023
Response from Hotel Manager. on Nov 4, 2023
Dear George,Thank you for your kind review. We are glad that you had a great experience with us. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come. Sincerely,Hotel Manager.
The room was small and smelled like stale cigarettes. The toilet leaked and ran all night. Coffee machine was broken. Uncomfortable atmosphere. Dead bug in the bed.
Karyn
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 12, 2023
Dear Karyn,Thank you for the stay at our hotel. We regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. we have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Please visit us again.SincerelyHotel Manager